Incode Group

BACKGROUND

Please describe your company and position.

I am the CEO of ProprHome

Describe what your company does in a single sentence.

ProprHome is a property marketplace developed on XRP Ledger that offers real estate agents, property developers, and owners a new way to earn trust and credibility in each sales interaction. Focused on personal brand building and accountability, ProprHome's goal is to enable a more trusted real estate experience making the process easy and convenient for everyone

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Creation of covert figma designs to code and write logic
• Connection 3rd party services and APIs
• Developing a back-end for the project
• Testing an application and fixing bugs

SOLUTION

How did you find Incode Group?

Online Search

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Incode Group were assigned to this project?

13

Describe the scope of work in detail. Please include a summary of key deliverables.

Incode Group developed the backend and front end in JavaScript for my project by using frameworks React, NextJS, and NodeJS. For the backend, we used the Next.js and GraphQL frameworks as the main ones, and the API integration was done using the Casafari API, and SendGrid API. Another task was to integrate electronic payments, such as Stripe, and a crypto wallet, which the team handled quickly and perfectly.

The team also handled some DevOps responsibilities, and project deployment, and even did some project management tasks, which exceeded expectations. As a result, we received a full ready-made web development of the project in the beta version format.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For a long time, we could not launch our product due to a lack of development resources. After a while, we decided to resume work and hired developers from Incode Group. When we started working with the team, the developers managed to do a large chunk of work in a short period of time. This helped us to participate in a number of industry events, where we found our biggest partners Vodafone, XRP Ledger, and Tranquilidade.

We were able to partner with these companies because we showed them the work of our project, which was prepared by the Incode Group team. The company also helped us not only with development but also performed some DevOps tasks, as well as project management tasks, which helped to strengthen the team and implement the project faster. The team also helped us get the project to the solid NVP stage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication with the team was at a high level. During our cooperation, we held weekly online meetings every Monday to discuss the results, new ideas, improvements, and optimization of the technical side and workflow.

In general, the team was constantly in touch with me. I gave them my ideas, and they thought about them and packaged them into a great product. There was a lot of communication and it led to a perfect result. We used mostly messengers and video chats for communication, and all tasks were recorded in Trello.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by the customer focus of Incode Group. The team asked a lot of questions and clarifications to make the project perfect. They were also able to collect all my ideas, which were many, and implement them all on our marketplace. I could feel their professionalism and their look into the future, as they advised me according to the latest trends and tendencies and offered suitable solutions for our business.

Are there any areas for improvement or something Incode Group could have done differently?

Everything was so great that I don't think I have any advice for these guys.

BACKGROUND

Please describe your company and your position there.

I’m the CTO of Agile Rockstars, a young IT consulting company. We specialize in agile software development and business culture analysis, in addition to developing in-house software surrounding agile topics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incode Group?

Being scarce on developers for our in-house software, we decided to get external help from Incode for frontend development of our upcoming web app.

What were your goals for this project?

It was important that the technology stack we proposed (React / Redux /Next.js) be leveraged to create a versatile web app. Starting from the foundation, we wanted to create an MVP to show to potential clients.

SOLUTION

How did you select this vendor?

We went on Upwork. Out of dozens of applications, Incode instilled the most confidence in us. They could provide well-designed references, their communication was very polite, and they were forthcoming, professional, and effortless.

Describe the project and the services they provided in detail.

Incode created a frontend MVP for our web application almost from scratch; we provided the designs, a technological direction, and a codebase to work with. Through weekly hangout meetings, Slack, and a JIRA product backlog, we organized the development cycle. This required minimal effort from our side, as Incode was kind enough to provide a product manager to groom the backlog and handle communication. Only minimal supervision was needed.

What was the team composition?

Initial communication regarding the contract was handled by their business development executive. We booked one software developer and were also provided with a product manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Over a period of two months, we completed almost every aspect of the MVP we wanted to. Incode helped us greatly advance our prototype.

How was project management arranged and how effective was it?

We communicated through Slack, Jira, and Skype. Communication was effortless, and they handled project management expertly.

What did you find most impressive about this company?

Their patience, professionalism, transparency, and quality of work were outstanding. They were always forthcoming and committed to requirements.

Are there any areas for improvement?

There was nothing we would have changed.

BACKGROUND

Introduce your business and what you do there.

I’m the founder & former CEO of Knetic, a backend platform company for enterprise banking, telecom, and gaming. I ran the company for eight years, sold it two years ago, and transitioned in October.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incode Group?

We had about 25 developers on staff. We were looking to outsource some labor that wasn’t core to our platform, but for the implementations for our clients. We hired Incode Group as one of our outsourced groups.

SOLUTION

What was the scope of their involvement?

Incode Group does everything from design to API integrations and UI setup. Their team does all of our AngularJS development, performs our API integrations from our platform to our client platforms, and assist with our clients’ e-commerce needs. They either did design elements for us, or we employed another design provider for UI design. Incode Group would implement our design assets into AngularJS. Our shop set the standards for what our partners use. We used Jira and Slack. Beyond that, they had access to our MySQL and MongoDB and worked with REST APIs and other interfaces.

What is the team composition?

I think we went through 12 engineers, but nine was our largest time size at one time. I had a project liaison who worked with my project managers daily.

How did you come to work with Incode Group?

We found them on Upwork. Incode Group was one of the three groups we ended up hiring. We gave them a majority of the work.

How much have you invested with them?

Depending on seniority, our developer range was between $3,000–$5,000 a month. We spent between $35,000–$40,000 a month, so probably $350,000–$450,000 a year.

What is the status of this engagement?

Our engagement began in February 2017. I believe that they’re still using them to this day.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Incode Group fills the necessary void. We needed laborious work that we needed to outsource. We tried different firms globally but felt that a company based in Eastern Europe would be our best bet. They’re skilled at development at a mathematical basis. Incode Group was creative in terms of how they inputted the platform, which is what we wanted. At the same time, they followed our instructions. We gave them an outline, a due date, and a guide for implementation, which they accomplished.

How did Incode Group perform from a project management standpoint?

Their team worked extra hours to meet deadlines and keep up with sprints. I never heard any complaints from my project managers. In addition to being an agile group ourselves, we used Slack for daily communication and received a report after every two-week sprint.

What did you find most impressive about them?

Incode Group is a professional team. Most of our experience with outsourcing teams overseas has been a constant rotation of developers. We only burned through three developers in 18 months, which is outstanding. Working with other firms, we’ve lost developers every four to five months.

Are there any areas they could improve?

Our biggest challenge is finding the right resources and talents. At the time, there were about 30 to 40 developers that had specialties, but not everything we needed. They didn’t employ any specialists in Ruby on Rails, but that’s more of a function of size. They’re expanding now, but even when a company has 500 developers, clients lose the personal attention they get with smaller firms.

Do you have any advice for potential customers?

Be clear in your documentation. Clients should do a lot of video calls to make sure they understand the project. We spent a lot of time with our liaison to make sure they understood our end goal. A lot of companies build products but aren’t sure what they’re trying to accomplish. Any experienced outsourced developer should know the main goal beyond development.

BACKGROUND

Please describe your company and your position there.

I’m the COO of a startup. We do software development and consulting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incode Group?

We wanted to streamline management and expedite workflows. Our team hired Incode Group to build a CMS in an urgent timeline.

What were your goals for this project?

The CMS needed to provide easy access to the task list and transparently display work updates. We also needed to track for clients, employees, and projects.

SOLUTION

How did you select this vendor?

I received a recommendation for Incode Group as a fast-working team that could tackle the project even with our restrictions. Plus, I was told that they had experience with a similar platform.

Describe the project and the services they provided in detail.

Incode Group built a CMS based on our specifications, implementing scalability, task-assigning and evaluation tools. They designed the UI/UX according to our guidelines. The lead designer drew up sketches and the CTO worked on the project architecture. While we offered a base concept, their team did suggest a few extra features and tweaks that ended up in the final product. The project took around eight months to get to the alpha stage. We’re still collaborating on the beta version release and an upcoming mobile solution.

What was the team composition?

We worked with the project manager, CTO, lead designer, and business developer. Our team communicated directly with developers about feature developments and progress reports.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We stuck well within our budget and the project was rolled out on time. Thus, we’re already using its beta version to speed up management processes and improve intrateam communication. Currently, we’re still getting updates on the project but we’re already satisfied with the work done.

How was project management arranged and how effective was it?

We’ve never had any issues with the team. They deliver progress reports regularly via the project manager. The work has been well-organized; video conferences helped expedite the concept stage. We also communicate via Skype and Slack.

What did you find most impressive about this company?

Incode Group hit the ground running. They’ve met our expectations for functionality and have added features on top of the original CMS.

Are there any areas for improvement?

Their English skills could be stronger, but that’s never impacted the quality of work.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of a cryptocurrency startup that will help people freely exchange cryptocurrencies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incode Group?

We needed a dedicated development team to develop an MVP for us during our seed stage.

What were your goals for this project?

We needed a fast, trustworthy, and secure crypto-exchange platform with high-speed transaction systems for our next round of investments.

SOLUTION

How did you select this vendor?

Incode Group was recommended to us as a professional, dedicated team with a complete technology stack. They were experienced in platform development and had had many previous successes.

Can you go into detail about the services they provided and the scope of the project?

First, they sketched out all our features and created the platform’s architecture. Second, they conducted extensive research and developed a new user workflow. Realizing we were offering a new technology, they went beyond their scope to offer product guidance. They recently delivered the MVP and will continue to perform maintenance, tweaks, and feature development. I expect the relationship to continue for the foreseeable future.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We haven’t made the platform public yet, but their estimations were pretty accurate, and we didn’t go over budget. The MVP they delivered exceeded our expectations thanks to their fresh, technological approach.

How was project management arranged and how effective was it?

The team is always well-prepared and easy to work with. The project management team members are helpful and keep everything organized. They're constantly available and use various platforms to keep in contact with us. We mainly communicate over Skype, video conference, and Slack.

What did you find most impressive about this company?

They understood our needs and technology stack quickly and provided us with valuable platform development experience. Their design and coding experience produced features we hadn’t even thought about.

Are there any areas where they can improve?

No. I’m delighted with their results.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Artilab

Describe what your company does in a single sentence.

Artilab is the go-to custom WordPress development company and is loved by clients.  We create high-quality, marketing-ready websites, allowing our clients to focus on their business goals without worrying about the technical side of the business. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Web design
• Web Development and Maintenance

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main results of the Incode group include: 

- Web design and development: Incode group is responsible for the design, development and maintenance of the blog page. This includes creating a user-friendly interface, ensuring a responsive design for optimal viewing on different devices, and updating the layout to keep it fresh and attractive. 

- Adding a chat bot to our website, the chat bot will help optimize the time of our support team, and the user will be able to get a response immediately and even on weekends.

- Special project support: Beyond the usual scope of work, Incode group is ready to support additional projects as needed. This may include updating the design, fixing some issues, or adding new features to our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved user experience: The redesign of the blog page has led to an increase in user satisfaction, as evidenced by longer sessions and a lower bounce rate. 
• The virtual assistant also helped to optimize employee time.
• Improved website performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently complete tasks within the agreed upon timeframe, ensuring that project milestones are met without delay.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their approach to client relationships is very personal. Although Svitlana has the ability to delegate much of her work to other members of her team, she still prefers to be very involved with her clients. Also, the team was always in touch, even in the evening, they found the opportunity to answer our questions.

Are there any areas for improvement or something Incode Group could have done differently?

I don't think so, we will continue to work with them

BACKGROUND

Please describe your company and position.

I am the Partnership Manager of Solicy

Describe what your company does in a single sentence.

Solicy is a fast-growing company that provides Blockchain and Software solutions to its customers from all over the world

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Develop and select the best user flow through A/B testing methodologies to maximize conversion rates
• Interface redesign
• Improve UX to help our users quickly achieve their goals

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They focused on a general analysis of the situation, gathering requirements, presenting design trends for the upcoming year, and conducting market research. They collaborated closely with our marketing team to identify our users' needs and understand how our solutions could assist them through design. 
Incode also performed quantitative and qualitative research with our audience to better understand their wants. Before proceeding to the design phase, they established clear acceptance criteria to ensure alignment on project goals and outcomes.
As soon as the criteria were in place, Incode presented the user flow and information architecture. After we approved these, they developed a prototype, which was then tested with our users. 
Following A/B testing with our audience, they finalized the design. We were impressed by their meticulous attention to detail at every stage, and we are thrilled with the final design, which we believe will greatly benefit our users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the redesign, we received highly positive feedback from our users. Additionally, we observed a noticeable increase in our Net Promoter Score, which reflects a significant improvement in user satisfaction. The redesigned interface not only met our users' needs but also exceeded their expectations, showcasing a more intuitive and user-friendly experience. 
This increase in NPS is a strong indicator of the positive impact the redesign has had on our user base, and we are very pleased with these results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management was highly responsive, and our questions never went unanswered. We received regular updates on the project's status, ensuring we were always informed about the progress.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their work process and approach were highly user-focused. They conducted numerous interviews and research sessions with our users, demonstrating a commitment to understanding our audience. We were genuinely impressed by the designers' professionalism and the depth of insights they gathered from quantitative and qualitative research. Their comprehensive approach revealed valuable insights into our users’ preferences and behaviors.

Are there any areas for improvement or something Incode Group could have done differently?

The company delivered at the highest level, and we will be returning for their services in the future.

BACKGROUND

Please describe your company and position.

 I am the Business Development Manager of an it services company 

Describe what your company does in a single sentence.

We're a software development company specializing in creating high-quality mobile and web applications. It offers a range of services, from UI/UX design to full-cycle development for startups and established businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Enhance recruitment process
• Team evaluation and structuring
• Leverage technical expertise
• Knowledge sharing

SOLUTION

How did you find Incode Group?

Referral

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Incode Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Incode Group shared valuable insights into team selection, demonstrating strong
technical expertise and prompt communication. Incode Group significantly contributed to our recruitment process by sharing deep insights into effective team selection strategies. Their technical understanding was evident throughout the collaboration, and they were always quick to respond to our needs. The team provided top-notch technical support and consistently offered their expertise, helping us optimize our operations. Their readiness to share knowledge and experience made them an invaluable partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Incode Group led to several measurable outcomes demonstrating clear progress and success. Firstly, the recruitment process became more efficient, thanks to the expert insights provided by Incode Group, which reduced the time and resources needed to identify and hire suitable candidates. Additionally, the evaluation and restructuring of our existing team significantly enhanced overall team performance, leading to better alignment with project goals and faster project completion times.
Moreover, the optimized team structure increased employee satisfaction, improving retention rates. Lastly, the knowledge and expertise shared by Incode Group empowered our team with improved strategies and best practices, further strengthening our operational capabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Incode Group demonstrated excellent project management by consistently delivering items on time and maintaining clear, responsive communication throughout the project. They were highly attentive to our needs, promptly addressing any concerns and providing valuable recommendations to ensure the success of our collaboration.

What was your primary form of communication with Incode Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Incode Group was their exceptional blend of technical expertise, prompt communication, and a proactive approach to sharing valuable insights and knowledge.

Are there any areas for improvement or something Incode Group could have done differently?

The team executed the project at a high level. Nothing to add.

BACKGROUND

Please describe your company and position.

I am the CEO of EAGLE VISION

Describe what your company does in a single sentence.

Software Development and IT Consulting. In other words we bring to life dreams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incode Group to accomplish?

• Development
• Bug Fixing

SOLUTION

How did you find Incode Group?

Upwork

Why did you select Incode Group over others?

• High ratings
• Pricing fit our budget

How many teammates from Incode Group were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

In summary, the project involves creating an advanced Ad-Sharing Platform with features like map integration, navigation, scanner, low Bluetooth frequency, and a Firebase-based booking system. The scope covers user authentication, intuitive ad-sharing mechanisms, and a robust notification system. Notably, the booking system is intricately connected to Firebase for real-time data synchronization. 
Security, privacy, and user feedback are prioritized, and comprehensive testing, documentation, and deployment plans are in place. The platform is designed for scalability, future enhancements, and ongoing maintenance. Effective project management ensures timely updates, aiming for the successful development of a dynamic and user-centric ad-sharing app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In conclusion, the Ad-Sharing Platform project achieved success through on-time delivery, comprehensive feature implementation, high user satisfaction, seamless booking system integration with Firebase, bug-free operation, and exceptional developer performance. Effective communication, thorough documentation, scalability for future enhancements, and adherence to security standards further contributed to the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am satisfied with the project management as the team demonstrated a clear understanding of my needs and actively embraced my proposals. They consistently delivered project items on time, showcasing a commitment to the agreed-upon timeline. 
The team's responsiveness to my needs was commendable, as they addressed queries promptly and incorporated requested changes efficiently. This effective communication and flexibility in accommodating my input contributed significantly to the overall success of the project.

What was your primary form of communication with Incode Group?

Virtual Meeting

What did you find most impressive or unique about this company?

I am particularly pleased with how the project team manages people, demonstrating strong interpersonal skills and fostering a positive working environment. Their collaborative approach has been impressive, and I've noticed their established partnerships with other companies. 
This collaboration not only showcases their resourcefulness but also assures that there's a seamless option to supplement additional development positions if needed. The ability to tap into a network of skilled professionals enhances the overall efficiency and capability of the team, providing a valuable resource for scaling development efforts when required.

Are there any areas for improvement or something {provider_name} could have done differently?

While the overall experience with Incode Group has been positive, there's always room for improvement and growth. One suggestion for enhancement could be a continued focus on expanding and diversifying their development team. This could involve increasing the team's skill set or bringing in expertise in emerging technologies to stay at the forefront of industry trends.

BACKGROUND

Please describe your company and your position there.

Fast growing ecommerce platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incode Group, and what were your goals?

We are developing ERP systems, including factory management web app.

SOLUTION

How did you select Incode Group and what were the deciding factors?

We have interviewed several candidates and found the best fit with Incode.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are working on the project e2e. Incode works closely with our product manager and lead developer. We have developed MVP, soft launch version and full version of the desired application.

How many people from the vendor's team worked with you, and what were their positions?

We are working with with one full stack developer, one QA engineer, backed up by project manger.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've reached the project milestones with high-quality code in a timely manner. Once the project is on production, we are able to provide quick responds to any question or issue.

Describe their project management style, including communication tools and timelines.

Communication is smooth, both in video calls and chats. They speak fluent English, and they are professionals.

What did you find most impressive or unique about this company?

The developer we work with is proactive, easily understands our requirements, always suggests ways to improve our system, and resolves issues.

Are there any areas for improvement or something they could have done differently?

Our team is growing but we were not able to hire more developers from Incode. Not easy to expand the team.