What evidence can you share that demonstrates the impact of the engagement?
Our most significant metric for success is that our clients are happy with the quality of work. All of INCOAlliance’s application design models and mockups have been well-received by both the end client in question and us. We've actually gone on to sell the products they’ve delivered. INCOAlliance has a very high win rate of projects they pitch for within their industry sector.
How did INCOAlliance perform from a project management standpoint?
INCOAlliance plan the project proactively and efficiently sets up sprints. They’re straightforward about which digital assets, links, video content, and information they need from us. They keep us updated about deadlines to send materials and indicate potential repercussions from delays. Communication has worked well. Since they're only a couple hours ahead of us, the time zone difference hasn’t been an issue. I don't have any real concerns.
What did you find most impressive about them?
The most impressive thing about INCOAlliance is their wide breadth of skill sets. They’ve capably turned over almost all our requests. Other companies we worked with in the past were limited to just one area of expertise, like NET development or native mobile apps. INCOAlliance has the full suite of frontend and database expertise we need. They’ve worked very well as a partner for us.
Are there any areas they could improve?
We've been happy with the team so far. They’ve been capable of fulfilling everything we’ve requested. We would love for the prices to be cheaper, but I say that about all of our providers.
Do you have any advice for potential customers?
I would advise making sure the requirements are well-defined before engaging with INCOAlliance. This step can take a considerable amount of time. They have teams based in different areas of Eastern Europe, so a clear scope will ease any potential language barriers and prevent miscommunications.