Drupal Web Development Agency

Gold
VERIFIED

Inclind is a web development agency based in Delaware that, just like the state, is small, but offers more than you would ever expect from our size. We develop, yes, but we’re also well known for our strong collaborative capabilities. Our team has years of experience plugging in with agency creatives and marketing experts to make big, bold brands more fluid and profitable via open source digital experiences on Drupal, WordPress and Angular, and e-commerce platforms, like Shopify.

We’ve been developing, designing, supporting and maintaining web content management systems since 1999, so we’ve practically grown up with the web. And, today, we’ve grown to be known as the master builder of these open source digital experiences for a growing roster of national, regional and local clients in the real estate, travel, healthcare, nonprofit and higher education industries.

Inclind understands that development is only one piece of the success pie. We carefully build websites knowing they will measured, massaged and enriched to boost our clients’ ROI. That’s the proven success in the much bigger picture of digital marketing that has put us on the map – and could help more customers find you, too.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1999
Show all +
Lewes, DE
headquarters
  • 119 W. Third St.
    Lewes, DE 19958
    United States

Portfolio

Key clients: 

 

  • US Travel Association
  • Beebe Healthcare
  • Peninsula Regional Health Systems
  • Berkshire Hathaway HomeServices Gallo Realty
  • Erickson Living 
  • Star Roses and Plants 
  • University of Delaware
  • Tunnell Companies

LabRepCo WordPress & Woo Commerce

When LabRepCo, a leading seller of laboratory sales equipment, identified their need to redesign their eCommerce website to improve the design, SEO, content architecture and administrative workflow, the marketing team turned to Inclind to determine the right recipe of technologies to meet their goals.

A new content architecture simplified the navigation of the product catalog and OpenSolr facilitates a faster, more robust search experience. Thousands of products with multiple configurations were migrated into the new platform, a third party CRM was integrated and pricing personalization was set up for GSA and other special pricing customers. All of this deployed on Pantheon and optimized for speed, performance and accessibility.

Get to the BC - Butler County Visitors Bureau

With the launch of its new website, gettothebc.com, not just Butler County, OH’s donuts are looking good. The Butler County Visitors Bureau (BCVB) made the move from Drupal 7 to Drupal 8, while getting a whole new website look and feel. With an improved landing page for their famous Donut Trail, a new interactive and engaging home page design, and a simplified site architecture, web visitors can “get to the BC” with ease.

Peninsula Imaging

Peninsula Imaging was in need of a fresh mobile-friendly website that with better search engine performance. With a strong healthcare portfolio and a proven track record in improving the patient user experience, Inclind was selected to work with Peninsula Imaging’s marketing and IT team to design and build the new website..


The Inclind team considered Peninsula’s key audiences of providers and referred patients and created a new site navigation that would more effectively get these visitors to the right content. The new Wordpress website also features added conveniences of online bill pay and appointment requests for patients and easy access to the provider portal for referring physicians. A news section allows Peninsula Imaging to share updates and get the SEO value of adding fresh content.

 

Erickson Jobs

Inclind first partnered with Erickson Living to migrate to Drupal four years ago, which properly showcased their thousands of web content items (articles, photos, media, forms, etc.) on a new, more robust Drupal content management system. Round two consisted of another website design update, when Erickson Living recruited Inclind to tweak ericksonliving.com for an even better user experience.

For Inclind’s most recent project partnership with Erickson Living, the web development agency needed to replicate the existing functionality of Taleo, Erickson Living’s current job listings system, and to implement an updated front-end design. Taleo didn’t allow Erickson Living the ability to edit the site, forcing staff  to email the vendor to make any changes. By overriding the system with Drupal’s CMS, Inclind opened the virtual door to give content editors access to update more features on the site. Inclind also utilized the paragraph function for easier editing of more custom...

Beebe Women's Health

When Beebe Healthcare came to us for help with their website, the site was in a platform that kept the client from integrating the entire scope of the project.

We replatformed the website onto Drupal to solve problems in cost-effectiveness, web speed and available features. We merged the old into the new site in about six weeks (the original design was a nine-month process) for a more cohesive design on the front end and greater usability on the backend.

Erickson Living

Erickson Living showed off their thousands of web content items (articles, photos, media, forms, etc.) on a new, more robust Drupal content management system. But now they needed to tweak it for an even better user experience. This is where we stepped in, basing the improvements needed off measurements we took from our first round of development.

Our team worked collaboratively with R2integrated to improve Erickson Living’s web user experience. To do that, we incorporated more engaging opportunities, like videos, to complement the written content. We also migrated Tribune, Erickson Living’s online news portal, onto the site to leave a more robust, relevant impression. Also from an anesthetic standpoint, we made an adjustment to the responsiveness of the site’s presentation to accommodate their older audience on tablets, making the functions more touch-friendly.

 

Baywood Greens, Tunnell Companies

Baywood Greens is a popular Delaware community for those seeking to relocate to live a relaxed coastal lifestyle. The sale of existing homes was booming but the website needed to be as user-friendly and picture-perfect as the actual neighborhood.

Built on Drupal 7, the newly revamped Baywood Greens website now reveals a more modern, streamlined design and navigation; a more standout, intriguing layout of landing pages that piques interest in home shoppers; and a more eye-catching, organized catalog of homes showcased through beautiful content presentation it deserves.

U.S. Travel Association

Over the years, beyond the support role from our Inclind team, we formed a strong working relationship with U.S. Travel’s existing marketing and IT teams to provide thorough integration with netFORUM. The U.S. Travel Association is now the first organization to have a complete partnership with NetFORUM for a more streamlined commerce experience across multiple roles, including a store using Drupal on the front end of the development and a gateway access to commerce assets, such as purchasing subscriptions, renewals and more on the back end using U.S. Travel data (members, those members’ organizations, their products marketed, etc.).

RentABeach

RentABeach is the brainchild of Fred Sheffield, an entrepreneur and innovator who created an algorithm that pulls rental listing information and indexes it all onto one website.

The website had grown exponentially in listings over the years, but wasn’t scalable to meet user search demands. Sheffield was ready to take it to the next level of search speed and expand the searching capabilities to better serve visitors and rental agencies.

The Inclind team helped to engineer the more improved search function with a power combo of Drupal 8, Angular, and Apache Solr as the search engine and by improving the search user experience with filtering capabilities that would allow users to more easily focus on the properties tailored to their needs and wants.

Rentabeach.com is now a website of 10,000+ listings that delivers search results in mere milliseconds, along with a better user experience – particularly on mobile.

American Councils for International Education

AC recently created a new set of strategic goals, and brought in Threespot, a digital communications agency, for a website redesign. The goals of the project were to expand global impact, strengthen the AC brand, and build a stronger understanding of their work. Threespot partnered with Inclind, AC’s ongoing Drupal development partner, to implement the new design and upgrade the website's functionality.

To achieve the client’s goal of a flexible layout system, Inclind upgraded AC from Drupal 7 to 8. Drupal 8’s layout builder and paragraphs provided a recipe that could deliver that flexibility, allowing them to quickly change out a landing page for an upcoming campaign or announcement.

With Drupal’s migration framework, Inclind easily mapped and migrated existing content and pared 23 content types down to six on the new site, relying on paragraphs to facilitate the ability to add custom design features on multiple pages.

By taking a broad view of the entire...

Peninsula Regional Health System

The PRHS marketing team had no real control over the current website; major barriers were preventing them from making changes and updates to the site when needed. The site wasn’t modern or touch-friendly and the content wasn’t up-to-date.

Web design was transformed from stagnant and stale into responsive and interactive, delivering the same positive experience onto any device you’re accessing peninsula.org from. Static promo panels were brought to life with rotating hospital videos on the home page.

The redesign is mobile-friendly, focused on user tasks like improved doctor searches simplified by filters such as a doctor’s name and specialty

Gallo Realty

Gallo Realty is one of the top brokerage firms in southern Delaware, having sold 852 units and more than $306 million worth of real estate in 2015. A client of ours since 2005, Gallo was ready for a threepeat, with Inclind charged with revamping and refreshing its website for a third time. 

Our team was integral in integrating gotogallo.com with Home Away’s V12.net platform. And, along with a vacation rental platform upgrade, we also improved the Apache Solr-based property search for a much more fluid search and vacation reservation experience.

On the front end, the site’s entire theme and design was ripped out and refreshed. We streamlined the rentals search to reduce the clicks and dead-ends; and we brought Gallo’s agents more to the foreground.

Results: page views increased by more than 100% and mobile pages per session by 97%, with a hefty decrease in the bounce rate. Translation: we were able to boost the number of people viewing the site, as well as...

Handy Seafood, Inc.

The Handy Seafood website was in need of major renovations for a more modern, branded user experience. Content needed to bolster Handy Seafood’s credibility as a leader and innovator and the new design needed to be responsive for its mobile audience of sales reps, grocery buyers, restaurateurs and retail customers.

Using the Drupal 8 platform, we designed a more refreshed, responsive website built with a higher quality, more streamlined user experience. 

The Handy Seafood sales force now has easy access to all sales tools, with a more organized product catalog. We also improved Handy’s e-commerce business by integrating with Shopify to target all purchases onto one site, rather than two, which also allows for Handy Seafood products to be placed on Amazon and additional marketplaces.

Bluewater Development Company

We were tasked with designing an anchoring content management system (CMS) that would more easily bind all properties owned by Bluewater Development; our starting point was a trio of websites for outdoor hospitality-based Bluewater properties. 

We chose to solve Bluewater’s management growing pains with Drupal 8, a strong, durable software platform, boasting a long life cycle, which provided the necessary toolbox to seamlessly facilitate the cloning we performed across all websites. This cloning also reduced costs for Bluewater.

We continue to provide a weekly website optimization and performance analysis so we can stand by Bluewater in our commitment to maintain and improve consistent, smart marketing and branding for the future. It’s one way the Inclind team acts as a trusted partner with our clients.

Reviews

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Web Development for Housing Nonprofit

"Their responsiveness and personal service stood out to us." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - Apr. 2019
Project summary: 

Inclind built a new website to replace a legacy solution. This required them to migrate existing content to the new platform. They also shared web maintenance best-practices.

The Reviewer
 
1-10 Employees
 
Georgetown, Delaware
Ryan Leonardo
Housing Locator, Sussex Community Crisis Housing Services
 
Verified
The Review
Feedback summary: 

Industry peers reacted positively to the new site, and internal stakeholders are satisfied with its usability. Patient and communicative, Inclind explained complicated technical terms easily. Their ability to balance original ideas with client preferences is particularly noteworthy.

BACKGROUND

Please describe your company and your position there.

I’m a housing locator at Sussex Community Crisis Housing Center (SCCHS). We’re a nonprofit that runs a homeless shelter and transitional apartments. We also seek to secure permanent housing for low-income individuals and families. I’m responsible for recruiting and retaining landlords wiling to rent to low-income tenants.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inclind?

We brought Inclind on to create a website.  

What were your goals for this project?

We wanted to replace an outdated, hard-to-update website with a user-friendly version. It also had to be easy to navigate, professional, and uncluttered.

SOLUTION

How did you select this vendor?

We wanted to use a local partner to support our region.

Describe the project and the services they provided in detail.

After helping refine our design, Inclind migrated content from my original site to the new one they built. They also taught us how to add content and maintain our website going forward.

What was the team composition?

We primarily dealt with Amy (Creative Director, Inclind). She was available to answer our questions.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Though it’s too early to see concrete results, many of my business acquaintances have complimented Inclid’s work. Personally, I’m pleased with the site’s visual appearance and easy maintenance.

How was project management arranged and how effective was it?

The whole project ran smoothly and efficiently. We launched the site on time thanks to their prompt responses to our questions. I communicated with Amy over email. She was patient in explaining technical concepts, which I appreciated because I wasn’t very experienced with website maintenance.

What did you find most impressive about this company?

They supported us throughout the project by contributing their own ideas without losing sight of our initial goals. Their responsiveness and personal service stood out to us.

Are there any areas for improvement?

No, not that I saw. I had a great experience and would recommend them highly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Development and Update to a Travel Website

"Working with Inclind was seamless."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Mar. 2019
Project summary: 

Inclind migrated a previous Drupal 7 platform to Drupal 8. The team assisted with the design and making the site more mobile-friendly. The refreshed website recently launched.

The Reviewer
Marketing Director, Travel Website
 
Verified
The Review
Feedback summary: 

Inclind met expectations, leading to positive feedback internally. Their independent approach to the engagement significantly benefitted the project. They’re communicative and easy to work with. Expect a high-quality product at a reasonable cost.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing at a destination marketing organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

We were looking to launch a new website by moving our current Drupal 7 platform into Drupal 8.

SOLUTION

What was the scope of their involvement?

Inclind updated the CRM from Drupal 7 to Drupal 8. In our planning call, we discussed our requirements for the site. We represent local businesses, so the content had to be done correctly. We needed a complete refresh, including the site design and information architecture. They also enhanced the platform from a mobile standpoint to ensure it works properly on mobile devices. Their team also improved our accessibility and ADA compliance.

What is the team composition?

I worked with Shaun (President, Inclind) on the contract. As far as day-to-day, I engaged with Nick (Frontend Web Developer, Inclind) and Dalton (Web Developer, Inclind).

How did you come to work with Inclind?

Drupal’s website lists validated vendors. I reached out to several different organization from their site. Inclind rose to the top due to their knowledge and ability to deliver within our timeframe. Their pricing was also reasonable.

How much have you invested with them?

We spent between $50,000–$200,000.

What is the status of this engagement?

We worked with Inclind between October 2018 to March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new platform recently launched, so there are no hard metrics yet. We’re working through post-launch cleanup right now, but overall, I was pleased with the work Inclind did for us.

How did Inclind perform from a project management standpoint?

Working with Inclind was seamless. Their team works independently. I had confidence in them to stay on track. Along with a project management portal, we mainly communicated through phone calls.

What did you find most impressive about them?

I was impressed with their work quality and how easy they were to work with. That’s not always the case with outside vendors.

Are there any areas they could improve?

No, I think it went as well as expected.

Do you have any advice for potential customers?

Clients should make sure they’re clear on expectations and timelines before starting. This ensures all deadlines are met. I think that’s what helped our project move smoothly. We all communicated well from the beginning.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for a Healthcare Company

“They constantly keep things moving through our pipeline and approach their work with an impressive level of transparency.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2018 - Ongoing
Project summary: 

Inclind redesigned an intranet on Drupal 8 for internal employee communication. They led a discovery phase, made wireframes to solicit design input, and programmed the frontend and backend. 

The Reviewer
 
Lewes, Delaware
Internal Marketing Communications Coordinator, Beebe Healthcare
 
Verified
The Review
Feedback summary: 

The revamped internal platform Inclind delivered makes it much easier for in-house employees to access information and communicate internally. The site displays analytics that indicate performance along with the high number of users. The team kept a responsive, open line of dialogue.

BACKGROUND

Introduce your business and what you do there.

Beebe Healthcare is a not-for-profit community healthcare system that encompasses a resort and rural community with a 210-bed licensed medical center along with some satellite locations in southern Delaware. Our charitable mission is to encourage healthy living, prevent illness, and restore optimal health for the people in the communities we serve. 

Our several locations in Sussex County offer walk-in care, lab, imaging, and physical rehabilitation services. We provide both primary care and specialized services for cardiac and vascular, general surgery, robotic surgery, cancer treatment, women's health, and orthopedics. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

We had an intranet with an internal website for our team members that was very out of date. It was basically a system of shared folders with an HTML interface, so it was not meeting our organization's communication needs. We enlisted Inclind's help to redesign that site with the goals of making information easier to access and fostering communication internally. 

SOLUTION

What was the scope of their involvement?

Inclind was deeply involved in every aspect of the project, from the discovery phase and user experience design all the way through frontend and backend development. They have also been assisting us with ongoing support, maintenance, and development for the site. 

Concerning technology, they built the platform on Drupal 8. We worked in partnership to create the wireframes and documentation based on research and user interviews we conducted. Their user experience team created a sitemap and wireframes for the new site. 

What is the team composition? 

Inclind assigned us a project manager who was my main point of contact. We worked with their user experience director, director of technology, and a couple of developers from their team. In total, the team probably included between 5–7 people. 

How did you come to work with Inclind?

Inclind has been a vendor partner of ours for some time. They work on our enterprise website as well as a few microsites. As our web development partner of choice, they were a natural first place to look when we wanted to redesign this specific platform. 

What is the status of this engagement?

We started working with Inclind in early to mid-April 2018 after earlier initial conversations. The site launched in October 2018 and our work together is still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is in its very early days, and we're all still getting used to it, but we're already seeing some early indicators of success. For the first time, we're able to see how many people are using it. The site shows us what is and is not successful. It gives team members a way to communicate with each other in real time, which we had never been able to do before. 

How did Inclind perform from a project management standpoint?

Our project manager Kelsey (Digital Analyst, Inclind) was incredibly on top of everything, super easy to work with, and very communicative. Inclind really did a good job at project management. They finished everything on time and within the budget. They were responsive whenever we had questions. 

As with any large-scale project, timeline issues inevitably came up. Inclind was always transparent and willing to go the extra mile. They stayed as close to the original timeline as possible and let us know well in advance if there was going to be an issue. 

Our main form of communication was through email exchanges, but it felt like we had every channel available. We used Trello as a collaborative tool. Depending on the stage of the project, we had anywhere from weekly to daily meetings to touch base over the phone. 

What did you find most impressive about them?

I most appreciated Inclind's ability to stand up such a large project in such a short amount of time. They constantly keep things moving through our pipeline and approach their work with an impressive level of transparency. 

Are there any areas they could improve?

No, I don't think so. We've been really happy with them. 

Do you have any advice for potential customers?

I don't have any specific advice that's specific to Inclind because every different project is so specific. With any vendor, it's important to vet your options thoroughly to ensure they're a good fit for your team and your project needs. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Tourism Campaign

“The quality of their work was outstanding.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Dec. 2018
Project summary: 

Inclind designed a tourism website that promotes local artists, restaurants, and creatives across several towns. They also implemented SEO strategies and provided training sessions for staff using the platform.

The Reviewer
 
1-10 Employees
 
Snow Hill, Maryland
Lisa Challenger
Director, Worcester County Department of Tourism
 
Verified
The Review
Feedback summary: 

The website has only just launched, but the tourism campaign is already experiencing higher engagement rates. The Inclind team showed great project management skills, communicating responsively and accommodating all needs and requirements. They executed the work without a single delay.

BACKGROUND

Please describe your company and your position there.

I’m a tourism director with Worcester County in Maryland. I manage several towns in Maryland and Delaware who participate in EatDrinkBuyArt.com. It’s a tourism campaign that encourages people to visit our coastal towns and support local shops, restaurants, artists, and entrepreneurs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inclind?

About 18 towns collaboratively manage a website for this campaign. It was very outdated, and a few of the participants weren’t putting in a lot of maintenance efforts. We decided to redo the site with a completely new approach.

What were your goals for this project?

We tasked Inclind with creating a new style for the website. We wanted to capture the feel of a magazine or a blog.

SOLUTION

How did you select this vendor?

Amy (Creative Director, Inclind) had done some work for us in the past. I trusted her, so we agreed to partner with the larger Inclind team.

Can you go into detail about the services they provided and the scope of the project?

After we settled on a basic design framework, we spoke with our entire board to finalize the content we wanted on the site. We decided on several listicles that focused on educating travelers on what our communities offer. Using impactful photos, the engaging site promotes our talented culinary artists, performers, creatives, and any scheduled events.

The team used a WordPress platform and implemented our customized theme. They set up multiple access points to allow our contributors to consistently make updates and changes. Each participating town has a profile page specific to their local offerings. Inclind linked the content to social media to encourage sharing. They also provided some SEO services, group training sessions, and a user manual.

What was the team composition?

A representative from Delaware and myself worked directly with Amy.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We launched the site in mid-November, so I don’t have concrete numbers yet. With that said, we’re happy with Inclind’s work. They delivered on time with no delays. It’s a fantastic website. We’re already experiencing more involvement from our participating towns.

How was project management arranged and how effective was it?

We primarily spoke through conference calls and in face-to-face meetings. The quality of their work was outstanding. They let us review the site before it went live, and they were very accommodating to any changes we requested. It was a seamless process.

What did you find most impressive about this company?

I was most impressed with how quickly they grasped and executed our concept. The entire project was only several months.

Are there any areas where they can improve?

Honestly, I have no complaints. There wasn’t a single bump or delay.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for a Recreational Company

"We were so happy with the results, I was almost in tears."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2018
Project summary: 

Inclind built a WordPress website with a responsive design for mobile devices. Features include an email-based newsletter and user contact database. The team incorporated a slideshow and sticky posts into the design.

The Reviewer
Lindsay Lopez
Marketing Director, Shell We Bounce
 
Verified
The Review
Feedback summary: 

Accessible navigation and content resulted in a larger user base of new individuals and businesses. The team’s responsive communication and personalized service benefitted the partnership. Inclind capably led the development and the handover to in-house management.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director and general manager of Shell We Bounce, a trampoline park and family entertainment center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

We wanted a more dynamic website with a responsive design for mobile devices. Additionally, Inclind needed to enable our team to edit and update the website’s content after the project’s end.

SOLUTION

What was the scope of their involvement?

Inclind developed a WordPress website with a slideshow and sticky posts. The team also implemented an email newsletter blast and created a customer contact system. After they completed development, the team emailed us tutorial sheets and showed us how to manage the site via desktop and mobile devices.

What is the team composition?

We worked with at least two people including Phil (Web Developer, Inclind), who was our main point of contact.

How did you come to work with Inclind?

Our owner knew one of Inclind’s owners.

How much have you invested with them?

We spent between $10,000–$49,999.

What is the status of this engagement?

We worked with them in 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website expanded our customer base because its navigation made content more accessible. The newsletters attracted new people and businesses more easily.

How did Inclind perform from a project management standpoint?

Inclind was professional and kind. The team emailed us daily updates and supplemented those status reports with phone calls for time-sensitive issues.

What did you find most impressive about them?

As a smaller team, Inclind provided personalized service during each interaction. We also received immediate answers to each question.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Hire Inclind because they make everything so much easier. We were so happy with the results, I was almost in tears.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for a Wines & Spirits Shop

"They're really creative in offering us ideas for our specific industry."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Mar. 2016
Project summary: 

Inclind redesigned and iterated a website using WordPress. They also integrated a new email platform that captures email addresses via a popup on the website.

The Reviewer
 
Millville, Delaware
Owner, Wines & Spirits
 
Verified
The Review
Feedback summary: 

The redesigned site is more sophisticated and more functional. As such, it has been well-received. Inclind’s understanding of digital technologies helped them meet deadlines and respond quickly to any technical concerns that arose. They also brought creative ideas of their own to the table.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a liquor store in a beach resort area of Delaware.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

They designed our original website a number of years ago. After a few years, we realized what was important to customers trying to find us and what they were looking for once on our site. So we asked them to update it for us.

SOLUTION

What was the scope of their involvement?

Inclind actually helped us with several projects. They designed our logo when we first opened 13 years ago. The biggest project is the design and subsequent overhaul of our WordPress website. They built the site and trained us on how to update it.

They've helped us with integration for our email platform as well. We recently changed our email platform to a new company. They built a popup form on our website to pull email addresses and transfer them over to the new software platform.

What is the team composition?

I work with both Shaun (founder, Inclind) and Jessica (controller, Inclind). I let them know what I need and they assign the work to somebody on their team.

How did you come to work with Inclind?

They’re a local company near me. I knew of other local businesses that used them.

How much have you invested with them?

In total, we've probably spent between $20,000–$25,000.

What is the status of this engagement?

The website redesign took place January–March 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest place where their work has helped my business is our events, like tastings and wine dinners. The site is clean and simple. They were able to finish the redesign and launch it before our annual wine sale in March. We’ve had nearly all positive feedback, except for when I mess up and don't link something properly.

How did Inclind perform from a project management standpoint?

Their team is great. They always follow up if I have an issue. I've been pleased with how easy it is to communicate with them. I start with an email to them, and then they follow up using their in-house tool. I like being able to see the responses back and forth. They’re transparent about who's doing what, as well as what they need from me to keep the project moving. They’re great about making sure that our deadlines will be met.

What did you find most impressive about them?

They change with the times. They're really creative in offering us ideas for our specific industry. They have a good understanding of what people are looking for when they go to our website.

Are there any areas they could improve?

It would be helpful if they offered additional training on how to use WordPress.

Do you have any advice for potential customers?

As long as you present an overall idea, they can really hone in and give you the vision that you want. Shawn is so creative in his ideas. He views my business from a different aspect, which is really nice.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design and SEO for a HealthCare Company

"Their willingness and ability to match our design vision really stood out."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Jul. - Sept. 2018
Project summary: 

Inclind helped redesign a website to boost overall functionality and design. Key features included improved security and the ability to process appointment requests.

The Reviewer
 
Salisbury, Maryland
Operations Manager, Healthcare Company
 
Verified
The Review
Feedback summary: 

The recently launched website has received positive feedback from key stakeholders. Inclind’s ability to build to design specifications and deliver a bug-free product justify the investment and made them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager for an outpatient diagnostic imaging facility.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

Our website was 10 years old and fairly outdated. It also had some minor security issues.

SOLUTION

What was the scope of their involvement?

Inclind totally redesigned the WordPress site. We showed them examples of websites that we liked and asked them to make ours look similar. They modernized the website and made it mobile-friendly. They also improved the security and SEO functionality.

What is the team composition?

Their creative director served as our project manager. We also worked with a frontend developer.

How did you come to work with Inclind?

Our partner hospital had previously used Inclind. We called them and found out they’d worked with several other healthcare facilities, which made it an easy decision.

How much have you invested with them?

We spent around $10,000.

What is the status of this engagement?

The project took place from July – September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site has only been live for a week and a half, but everything is going smoothly. We haven’t had any bugs. Our old site wasn’t able to process appointment requests because of the security issues. We've already had several requests come through successfully on the new site since its launch.

How did Inclind perform from a project management standpoint?

Their team was very good. The project manager was in contact with us every couple of days via email. As soon as something was available, she would show it to us to get our input. She kept the project moving forward, and in the right direction.

What did you find most impressive about them?

Their willingness and ability to match our design vision really stood out. We really wanted the layout of the new website to look a particular way. We gave them an example of a site we liked, and they were able to make our site look like that.  

Are there any areas they could improve?

We’ve had to spend a fair amount of time working on the site, much more than we’d anticipated. That’s something we wish they’d made us aware of at the beginning.

Any advice for potential customers?

Make sure you know exactly what you need and have all your assets ready. If we’d had all our pictures organized and available, it could have sped up the process significantly.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Web Development for a Credit Union

"Their responsiveness was impressive; they answered any concerns we had."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jul. 2016 - Feb. 2017
Project summary: 

Inclind rebuilt a site for CRM and usability purposes. They incorporated features to allow for online registration and social media feed display.

The Reviewer
 
Dover, Delaware
Director of Marketing, Credit Union
 
Verified
The Review
Feedback summary: 

The new site has increased utility for users, and its new appearance has received praise. Additionally, the redesigned code makes for easier management within the site. The Inclind team was attentive and dedicated to solving any issues throughout the process.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing at a federally chartered credit union.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

We needed to redo our website. The site had to allow users to fill out forms for RSVPs and auctions. We also wanted the new site to incorporate our social media feed.

SOLUTION

What was the scope of their involvement?

We created an RFP with the owner, and then they began to rebuild our site. They developed the code for the site and implemented new CRM features to make the site more manageable. Their team redesigned the site to give it a better aesthetic appearance.

What is the team composition?

We began the project with the founder and then they gave us a dedicated project manager. We also worked closely with a developer.

How did you come to work with Inclind?

I was familiar with their company, and I chose them after researching their previous work.

How much have you invested with them?

We spent in the $50,000-$199,999 range.

What is the status of this engagement?

We worked together from July 2016 until February 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website has made daily management smoother, which was our overall goal. We’ve also received praise about the usability of the site.

How did Inclind perform from a project management standpoint?

The Inclind team was great at communication; we primarily used the phone and email to speak. They used a project management tool to manage some elements of the project.

What did you find most impressive about them?

Their responsiveness was impressive; they answered any concerns we had.

Are there any areas they could improve?

Since we are a unique client, it would have helped them to research our industry and understand the field better.

Do you have any advice for potential customers?

It’s helpful to have a contingency plan and to have all the steps written out. Also, make sure to have options for QA and site hosting.  

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for a Senior Living Management Company

“We feel like we can always count on Inclind and really like all their teammates personally.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2013 - Ongoing
Project summary: 

Inclind provides development support for several Drupal websites including a news platform. They’ve built custom features like a data scraping module, offer consultation, and manage hosting and security.

 

The Reviewer
 
Catonsville, Maryland
Alex Ball
Senior Web Developer, Erickson Living
 
Verified
The Review
Feedback summary: 

Inclind’s high caliber custom solutions, proficient development expertise, and amiable teammates have fostered a long-term partnership. Their expert consultation pinpointed impactful solutions. Reliable support from their team preempted the need to hire new in-house staff members.

 

BACKGROUND

Introduce your business and what you do there.

I am the senior developer on the web team within Erickson Living's I.T. department. Our company manages retirement communities around the country. Primarily, we work on our business's main public-facing website and associated pages like our career platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

Essentially, our company wanted to use Drupal to redo our news site for seniors. My manager didn't have the bandwidth or specific expertise on his team, so he hired Inclind to help.

SOLUTION

What was the scope of their involvement?

Inclind has built high-end, custom products for us. We didn't have access to an API to relay information from recruitment applications to our career website.  The team created a custom module to continually scrape and pull in that data and integrated it into Drupal. As they conducted research, they handled initial conversations with Pantheon, the web host, to ensure the extra software they needed to install on the server would function properly. 

Earlier this year, they handled critical Drupal core security updates. We've had them perform regular sprints for JavaScript coding projects to solve some of our smaller needs. Two years ago, they supported a significant overhaul of our main website. Our team produced most of the content, and they built out a custom theme based on our designs. We contemplated doing a multi-site install, but they advised us on a better tactic. They expanded the functionality so our site could switch between different communities. 

What is the team composition? 

Shaun (Founder, Inclind) has always been accessible to us. We worked with a talented project manager for a long time. These days, work with Bryan (Web Developer, Inclind) who took over her responsibilities. He's our point of contact for day-to-day discussions. We've also have had casual and direct access to developers like Phil (Web Developer, Inclind). 

How did you come to work with Inclind?

Our company's partnership with Inclind slightly predates my time here. I joined the team about five years in the fall of 2013. My boss spoke to a variety of development shops, including ones he met at Drupal Con.

While researching options, he found Inclind and sent them a message through their website. Within an hour on a Sunday afternoon, Shaun (Founder and Director, Inclind) called him back to go over the project. Their attentive service was the best experience he could have possibly expected. After receiving their proposal, he hired them to go forward with the project. 

How much have you invested with them?

We've spent between $250,000–$1,000,000. 

What is the status of this engagement?

We've been working together for five years, since 2013. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've had a significant and steady increase in traffic to our main website since we launched the new site two years ago. The redesign was such a big project our small team could never have accomplished it without Inclind. 

More directly, our team hasn't been forced to expand since Inclind has taken on our work. We have a strong relationship and can count on them. Things work so well with them that adding new Drupal developers has never felt like a priority. 

How did Inclind perform from a project management standpoint?

We've always been able to get in touch with Inclind. They're very responsive. We tend to discuss questions over Slack. 

What did you find most impressive about them?

We feel like we can always count on Inclind and really like all their teammates personally. They've backed up all of their work and have fulfilled all our requests. We’ve never experienced any failures with them. Everything has gone smoothly so far.  

Are there any areas they could improve?

I can't think of anything at the moment. 

Do you have any advice for potential customers?

Inclind works very well for us because they offer a more informal dynamic. We've enjoyed spending time with their team since they're only located two hours away. If that'd what another client is looking for, Inclind would be a great fit. Future customers should expect a more personalized, one-on-one type of service than a larger, formal company. Despite their friendliness, they're formal and professional when needed. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign for a Seafood Company

"I really appreciated their desire to give us what we wanted, and meet all of our demands."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - Feb. 2018
Project summary: 

Inclind helped redesign a website to boost overall functionality and design, with the primary new feature being e-commerce capability via the Shopify platform.

The Reviewer
 
Salisbury, Maryland
Executive Vice President of Sales and Marketing, Seafood Company
 
Verified
The Review
Feedback summary: 

Online sales have increased markedly since Inclind was first engaged. The team corrected bugs quickly and responded equally as promptly to other concerns. Communication could be overboard at times, but efficiency and quality of work generally won the day.

BACKGROUND

Introduce your business and what you do there.

I’m EVP of sales and marketing for an importer, processor, and producer of seafood.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

We wanted to redesign our website and make it easier to use.

SOLUTION

What was the scope of their involvement?

We gave them an outline of what we wanted in a new site. We also talked to them about how we use the site internally and who uses the site externally. Our brokers regularly pull information from the site. They used Shopify as the e-commerce platform to increase our online sales.

What is the team composition?

We had a project leader who also did a lot of the design work. Their founder also came down to meet with us several times.

How did you come to work with Inclind?

We saw the work they'd done for another local firm here in Salisbury.

How much have you invested with them?

I don’t have the exact number in front of me, but it was in the $50,000–$200,000 range.

What is the status of this engagement?

The project took place from March 2017–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our e-commerce business platform has increased dramatically in the last six months. The new site also does well in getting the relevant information to our brokers.

How did Inclind perform from a project management standpoint?

Our project lead was very helpful. There was one bug related to orders coming in and how they were directed, which was quickly resolved. Email was our main form of communication and we also we had conference calls.

The project actually took about 90 days longer than their original estimate. However, part of that was due to us making changes as the project was ongoing.

What did you find most impressive about them?

I really appreciated their desire to give us what we wanted and meet all of our demands.

Are there any areas they could improve?

The project manager, who's no longer with Inclind, was occasionally long-winded in her communications.  

Any advice for potential customers?

Make sure to let them know exactly what you want.

5.0
Overall Score I didn't have any problems with them at all.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Delaware
ID
3237886
Date of Formation
Jun 1, 2000
Source
State of Delaware
Last Updated
Feb 1, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Feb 1, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
15
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
April 8, 2019