Drupal Web Development Agency

Gold
VERIFIED

Inclind is a web development agency based in Delaware that, just like the state, is small, but offers more than you would ever expect from our size. We develop, yes, but we’re also well known for our strong collaborative capabilities. Our team has years of experience plugging in with agency creatives and marketing experts to make big, bold brands more fluid and profitable via open source digital experiences on Drupal, WordPress and Angular, and e-commerce platforms, like Shopify.

We’ve been developing, designing, supporting and maintaining web content management systems since 1999, so we’ve practically grown up with the web. And, today, we’ve grown to be known as the master builder of these open source digital experiences for a growing roster of national, regional and local clients in the real estate, travel, healthcare, nonprofit and higher education industries.

Inclind understands that development is only one piece of the success pie. We carefully build websites knowing they will measured, massaged and enriched to boost our clients’ ROI. That’s the proven success in the much bigger picture of digital marketing that has put us on the map – and could help more customers find you, too.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1999
Show all +
Lewes, DE
headquarters
  • 119 W. Third St.
    Lewes, DE 19958
    United States

Portfolio

Key clients: 

US Travel Association Beebe Healthcare Peninsula Regional Health Systems Berkshire Hathaway HomeServices Gallo Realty Erickson Living  Star Roses and Plants  University of Delaware Tunnell Companies

Beat the Peak Mobile App Image

Beat the Peak Mobile App

Delaware Electric Cooperative's Beat the Peak is a the program that notifies its members of peak hours to dial back on electric use which can save members in electric costs. In the past, members received indicators that plugged into electrical outlets. If members wanted to “Beat the Peak,” they kept watch over the indicator which turned red during peak energy times, yellow when leading up to a peak and green when electric use

wasn’t in high demand. You could also sign up for emails to notify you of pending peaks.

But now, with the new app, members can proactively Beat the Peak from their tablets or phones. They can also get push notifications to alert them of upcoming peaks. This is really handy if they have smart homes and can remotely dial back on electric use from wherever you are. 

The app is powered by the Drupal 8 content management system (CMS) which also runs the new Delaware.coop website — so content is all coming from the same system. This simple app will save DEC in hardware costs over the long-term by replacing the indicators and, instead of having to create multiple forms of communication to notify members of peak status, notifications are generated from one place.

Delaware Electric Cooperative Website Redesign Image

Delaware Electric Cooperative Website Redesign

Delaware Electric Co-op (DEC) is a member-owned utility company that serves Sussex & Kent Counties in Delaware. Inclind has served DEC as a long-time website design and development partner. DEC came to Inclind to give the main website a facelift, upgrade to Drupal 8 to take advantage of newer features and build an app to replace the analog Beat the Peak indicators. The project kicked off at the end of 2018 with a goal of

launching in early summer 2019. Mission Accomplished!

The new website features a modern visual design with a better mobile experience, streamlined navigation, more user-friendly webforms, a homepage login directly to SmartHub for members to manage their accounts and pay bills, and plenty of opportunity to highlight promotions like energy savings programs. It even features a cool little electric vehicle calculator!

 

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TrestleMD

Independent and direct care doctors now have an online marketplace to share information and post classifieds through TrestleMD — the brainchild of Delaware independent physician Beth Renzulli, MD.

The website offers a unique tool in this relatively new and evolving space in healthcare where physicians work directly for the patient without the limitations enforced by the health insurance system. TrestleMD is built on a

Drupal 7 classifieds theme and offers the ability for physicians to create accounts and profiles and post ads. This is an ideal platform for doctors looking to transition into independent care or who are buying or selling practices. Physicians can also seek or provide mentorship opportunities.

Inclind’s creative director, Amy Wood and project coordinator and developer, Nick Bumgarner worked alongside Dr. Renzulli to make her dream of creating this platform a reality. Registering physicians are verified through the NPI registry providing a level of security for communication and transactions.

LabRepCo WordPress & Woo Commerce Image

LabRepCo WordPress & Woo Commerce

When LabRepCo, a leading seller of laboratory sales equipment, identified their need to redesign their eCommerce website to improve the design, SEO, content architecture and administrative workflow, the marketing team turned to Inclind to determine the right recipe of technologies to meet their goals.

A new content architecture simplified the navigation of the product catalog and OpenSolr facilitates a faster, more

robust search experience. Thousands of products with multiple configurations were migrated into the new platform, a third party CRM was integrated and pricing personalization was set up for GSA and other special pricing customers. All of this deployed on Pantheon and optimized for speed, performance and accessibility.
Get to the BC - Butler County Visitors Bureau Image

Get to the BC - Butler County Visitors Bureau

With the launch of its new website, gettothebc.com, not just Butler County, OH’s donuts are looking good. The Butler County Visitors Bureau (BCVB) made the move from Drupal 7 to Drupal 8, while getting a whole new website look and feel. With an improved landing page for their famous Donut Trail, a new interactive and engaging home page design, and a simplified site architecture, web visitors can “get to the BC” with ease.

Peninsula Imaging Image

Peninsula Imaging

Peninsula Imaging was in need of a fresh mobile-friendly website that with better search engine performance. With a strong healthcare portfolio and a proven track record in improving the patient user experience, Inclind was selected to work with Peninsula Imaging’s marketing and IT team to design and build the new website..


The Inclind team considered Peninsula’s key audiences of providers and referred patients

and created a new site navigation that would more effectively get these visitors to the right content. The new Wordpress website also features added conveniences of online bill pay and appointment requests for patients and easy access to the provider portal for referring physicians. A news section allows Peninsula Imaging to share updates and get the SEO value of adding fresh content.

 

Erickson Jobs Image

Erickson Jobs

Inclind first partnered with Erickson Living to migrate to Drupal four years ago, which properly showcased their thousands of web content items (articles, photos, media, forms, etc.) on a new, more robust Drupal content management system. Round two consisted of another website design update, when Erickson Living recruited Inclind to tweak ericksonliving.com for an even better user experience.

For Inclind’s most recent

project partnership with Erickson Living, the web development agency needed to replicate the existing functionality of Taleo, Erickson Living’s current job listings system, and to implement an updated front-end design. Taleo didn’t allow Erickson Living the ability to edit the site, forcing staff  to email the vendor to make any changes. By overriding the system with Drupal’s CMS, Inclind opened the virtual door to give content editors access to update more features on the site. Inclind also utilized the paragraph function for easier editing of more custom features.

 

Beebe Women's Health Image

Beebe Women's Health

When Beebe Healthcare came to us for help with their website, the site was in a platform that kept the client from integrating the entire scope of the project.

We replatformed the website onto Drupal to solve problems in cost-effectiveness, web speed and available features. We merged the old into the new site in about six weeks (the original design was a nine-month process) for a more cohesive design on the front end

and greater usability on the backend.
Erickson Living Image

Erickson Living

Erickson Living showed off their thousands of web content items (articles, photos, media, forms, etc.) on a new, more robust Drupal content management system. But now they needed to tweak it for an even better user experience. This is where we stepped in, basing the improvements needed off measurements we took from our first round of development.

Our team worked collaboratively with R2integrated to improve Erickson

Living’s web user experience. To do that, we incorporated more engaging opportunities, like videos, to complement the written content. We also migrated Tribune, Erickson Living’s online news portal, onto the site to leave a more robust, relevant impression. Also from an anesthetic standpoint, we made an adjustment to the responsiveness of the site’s presentation to accommodate their older audience on tablets, making the functions more touch-friendly.

 

Baywood Greens, Tunnell Companies Image

Baywood Greens, Tunnell Companies

Baywood Greens is a popular Delaware community for those seeking to relocate to live a relaxed coastal lifestyle. The sale of existing homes was booming but the website needed to be as user-friendly and picture-perfect as the actual neighborhood.

Built on Drupal 7, the newly revamped Baywood Greens website now reveals a more modern, streamlined design and navigation; a more standout, intriguing layout of landing pages

that piques interest in home shoppers; and a more eye-catching, organized catalog of homes showcased through beautiful content presentation it deserves.
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U.S. Travel Association

Over the years, beyond the support role from our Inclind team, we formed a strong working relationship with U.S. Travel’s existing marketing and IT teams to provide thorough integration with netFORUM. The U.S. Travel Association is now the first organization to have a complete partnership with NetFORUM for a more streamlined commerce experience across multiple roles, including a store using Drupal on the front end of the

development and a gateway access to commerce assets, such as purchasing subscriptions, renewals and more on the back end using U.S. Travel data (members, those members’ organizations, their products marketed, etc.).
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RentABeach

RentABeach is the brainchild of Fred Sheffield, an entrepreneur and innovator who created an algorithm that pulls rental listing information and indexes it all onto one website.

The website had grown exponentially in listings over the years, but wasn’t scalable to meet user search demands. Sheffield was ready to take it to the next level of search speed and expand the searching capabilities to better serve visitors and

rental agencies.

The Inclind team helped to engineer the more improved search function with a power combo of Drupal 8, Angular, and Apache Solr as the search engine and by improving the search user experience with filtering capabilities that would allow users to more easily focus on the properties tailored to their needs and wants.

Rentabeach.com is now a website of 10,000+ listings that delivers search results in mere milliseconds, along with a better user experience – particularly on mobile.

American Councils for International Education Image

American Councils for International Education

AC recently created a new set of strategic goals, and brought in Threespot, a digital communications agency, for a website redesign. The goals of the project were to expand global impact, strengthen the AC brand, and build a stronger understanding of their work. Threespot partnered with Inclind, AC’s ongoing Drupal development partner, to implement the new design and upgrade the website's functionality.

To achieve the

client’s goal of a flexible layout system, Inclind upgraded AC from Drupal 7 to 8. Drupal 8’s layout builder and paragraphs provided a recipe that could deliver that flexibility, allowing them to quickly change out a landing page for an upcoming campaign or announcement.

With Drupal’s migration framework, Inclind easily mapped and migrated existing content and pared 23 content types down to six on the new site, relying on paragraphs to facilitate the ability to add custom design features on multiple pages.

By taking a broad view of the entire network of web properties that encompasses AC, Threespot and Inclind connected the appropriate AC audience segment to the most relevant tier of information for its needs. Through an improved presentation of AC’s work, the new site better communicates who they are as a brand and as an organization.

Peninsula Regional Health System Image

Peninsula Regional Health System

The PRHS marketing team had no real control over the current website; major barriers were preventing them from making changes and updates to the site when needed. The site wasn’t modern or touch-friendly and the content wasn’t up-to-date.

Web design was transformed from stagnant and stale into responsive and interactive, delivering the same positive experience onto any device you’re accessing peninsula.org from. Static

promo panels were brought to life with rotating hospital videos on the home page.

The redesign is mobile-friendly, focused on user tasks like improved doctor searches simplified by filters such as a doctor’s name and specialty

Gallo Realty Image

Gallo Realty

Gallo Realty is one of the top brokerage firms in southern Delaware, having sold 852 units and more than $306 million worth of real estate in 2015. A client of ours since 2005, Gallo was ready for a threepeat, with Inclind charged with revamping and refreshing its website for a third time. 

Our team was integral in integrating gotogallo.com with Home Away’s V12.net platform. And, along with a vacation rental platform

upgrade, we also improved the Apache Solr-based property search for a much more fluid search and vacation reservation experience.

On the front end, the site’s entire theme and design was ripped out and refreshed. We streamlined the rentals search to reduce the clicks and dead-ends; and we brought Gallo’s agents more to the foreground.

Results: page views increased by more than 100% and mobile pages per session by 97%, with a hefty decrease in the bounce rate. Translation: we were able to boost the number of people viewing the site, as well as the number of pages they viewed while they visited (an average of 10 pages).

Handy Seafood, Inc. Image

Handy Seafood, Inc.

The Handy Seafood website was in need of major renovations for a more modern, branded user experience. Content needed to bolster Handy Seafood’s credibility as a leader and innovator and the new design needed to be responsive for its mobile audience of sales reps, grocery buyers, restaurateurs and retail customers.

Using the Drupal 8 platform, we designed a more refreshed, responsive website built with a higher quality,

more streamlined user experience. 

The Handy Seafood sales force now has easy access to all sales tools, with a more organized product catalog. We also improved Handy’s e-commerce business by integrating with Shopify to target all purchases onto one site, rather than two, which also allows for Handy Seafood products to be placed on Amazon and additional marketplaces.

Bluewater Development Company Image

Bluewater Development Company

We were tasked with designing an anchoring content management system (CMS) that would more easily bind all properties owned by Bluewater Development; our starting point was a trio of websites for outdoor hospitality-based Bluewater properties. 

We chose to solve Bluewater’s management growing pains with Drupal 8, a strong, durable software platform, boasting a long life cycle, which provided the necessary toolbox to

seamlessly facilitate the cloning we performed across all websites. This cloning also reduced costs for Bluewater.

We continue to provide a weekly website optimization and performance analysis so we can stand by Bluewater in our commitment to maintain and improve consistent, smart marketing and branding for the future. It’s one way the Inclind team acts as a trusted partner with our clients.

Reviews

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Drupal Dev for Graduate Studies Resource

"When problems inevitably arose, and there weren't many, Inclind handled them effectively."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Sept. 2015
Project summary: 

Inclind delivered a web-based database for graduate programs in philosophy. The product displays and filters data that is sourced from academic institutions.

The Reviewer
 
1-10 Employees
 
Newark, Delaware
Michael Morris
Deputy Director, The American Philosophical Association
 
Verified
The Review
Feedback summary: 

The product continues to provide a necessary service for academicians and internal staff who use the site. Proactive and transparent, Inclind leveraged a systematic approach to ensure that each requirement was met. Their dedication, responsiveness, and attention to detail set them apart.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

The American Philosophical Association promotes the discipline and profession of philosophy, both within the academy and in the public arena. The APA supports the professional development of philosophers at all levels and works to foster greater understanding and appreciation of the value of philosophical inquiry. I am the deputy director, which is an administrative and managerial position under the executive director of the association.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inclind?

We needed a website for a publication of the APA that had been updated on an annual basis and published in print in the past. At the time we hired Inclind, it existed as an Access database that we updated manually and from which we produced a PDF.

We wanted something with a web interface that the various graduate programs could use to update their own information, and which philosophers could use to search and gather information about graduate programs in philosophy. We did not have the expertise to create such a site on our own.

What were your goals for this project?

We wanted to have the site ready to go by a preset deadline. We wanted the site to be functional, user-friendly, to have a good user experience, and to maintain APA branding. We could not afford for the site to go over budget.

SOLUTION

How did you select this vendor?

We distributed a request for proposals to selected web developers based on my research, and also published it publicly and posted on social media about the opportunity. We reviewed the proposals, narrowed them down to a few finalists, and made our decision.

We found that Inclind's process and effort to understand the project before providing a proposal was stronger than other vendors. We also liked the fact that they used Drupal, which seemed to be a more future-ready platform than some of the others. Being fairly local also was a factor—one of the other finalists was in Australia, and we were a bit anxious about the distance and time difference.

Describe the project and the services they provided in detail.

Our requirements were as follows, in descending level of importance:

  1. A database with a front-end website to display the data
  2. Single log-in accounts for departments so they can update their department’s information
  3. The ability for users to filter the list of departments on multiple criteria
  4. The ability for users to search on most fields, and to search on multiple fields at once - an advanced search functionality
  5. Security and redundancy to prevent loss from accident or malicious attack
  6. The ability for admins to export data as CSV or a spreadsheet

We also required a backend interface for APA admins with the following functionalities, again in descending level of importance:

  1. The ability for admins to add, rename, and organize fields both for the departments and for display to users
  2. The ability to do math with fields whenever we need to. Example: The form that departments fill out asks for the number of students by gender and race, and then it adds these to get the total number of students.
  3. The ability for administrators to decide which fields to hide or display to the user
  4. The ability for users to sort search results by various criteria
  5. The ability to administer user, department, and admin accounts on the backend, including adding and removing users and changing/resetting passwords
  6. The ability for users to browse or filter by characteristics
  7. The ability to limit access to certain user features (for example, aggregations, spreadsheets and charts/graphs) to APA members. Ideally, this would be a member login
  8. The ability to expand to include undergrad programs without a major overhaul
  9. The ability for users to view search results in their choice of a detailed (long) or concise (short) format.
  10. The ability for users to format department listings as printable pages.
  11. Display of last date updated information for each department’s listing.
  12. The ability to offer advertising on the site.

We also had a few requirements for features that would potentially be members-only, again in descending level of importance:

  1. The ability for users to save searches. Possible members-only feature.
  2. The ability for users to save, bookmark, or add to a list of departments for future reference.
  3. The ability for users to export data as CSV or a spreadsheet.

Inclind laid out a plan that included an agile workflow. Based on the data we had, the functionality we wanted, they provided a schedule in phases, with the development broken into three sprints. Before each sprint, we had a backlog meeting.

During the sprints, we had daily scrum meetings. Since the project completion in 2015, we have maintained an ongoing service contract with security updates and tech support. We also have an annual sprint to make important updates to the site, including feature updates and bug fixes.

What was the team composition?

I was the primary contact on the APA side. On Inclind's side, there was a project manager, a front-end developer, a front-end designer, and a back-end developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The Grad Guide has been a valuable addition to the resources that the APA offers to the philosophy community. School representatives can make updates to their program listings, APA staff can make basic changes to the site. Users can browse, sort, filter, and export data as desired.

How was project management arranged and how effective was it?

Inclind maintains a structure for everything that they do. This helps us to anticipate and manage costs, to know what to expect when, and to stay on track overall.

What did you find most impressive about this company?

The structure of the project and the methodical progress through the steps of the project helped to minimize problems. When problems inevitably arose, and there weren't many, Inclind handled them effectively.

Are there any areas for improvement?

The only thing I can think of is that the invoices sent by their recently implemented invoicing system don't always seem to reach us. We've paid a couple late as a result recently.

5.0
Overall Score What can I say? We're happy.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Over the years, we've never had a scheduling problem with Inclind.
  • 4.0 Cost
    Value / within estimates
    We're a nonprofit, so it's difficult for us to rate anything as five stars with respect to cost.
  • 4.5 Quality
    Service & deliverables
    Highly competent. Very few bugs.
  • 5.0 NPS
    Willing to refer
    Great people who do great work.

Web & Mobile App Dev for Local Utilities Provider

"They’re a wonderful company, and we thoroughly enjoyed working with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2011 - June 2019
Project summary: 

Inclind designed and developed four iterations of a mobile-friendly Drupal website. The team also delivered a mobile app that sends push notifications and displays breakdowns of overall savings. This review was updated on September 4, 2018 by the client, and again on July 2, 2019.

The Reviewer
 
51-200 Employees
 
Dover, Delaware
Jeremy Tucker
Director of Marketing & Commutations, Delaware Electric Cooperative
 
Verified
The Review
Feedback summary: 

Internal stakeholders are excited about the potential impact that the new website and app will deliver. Dependable and responsive, Inclind offered accessible technical support and routinely met deadlines. Their professionalism and expertise distinguished them from other vendors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you briefly describe your organization?

I work for a nonprofit utilities provider that serves about 90,000 square meters in southern Delaware. We’re an electric cooperative, so the people we serve, all of which reside in southern or central Delaware, basically own and operate us.

What is your position?

I’m the manager of marketing and communications.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Inclind?

We had an old website that had way too much information on it. It was so cluttered that people couldn’t find information they were searching for. There were certain functions that users couldn’t perform online. For instance, we wanted them to be able to pay bills, check power outages, and submit requests. We also have a program here called Beat the Peak, where during times of peak energy use across our service territory, we ask people to conserve. We wanted Inclind to build that custom notification into our website, on the home page, so that when folks logged on during the peak usage time, they’d be able to see that they needed to conserve. We came to them with a lot of expectations.

SOLUTION

Could you describe the scope of their involvement in greater detail?

From the minute we met with them they provided strategic guidance and oversight, design, custom development, database hosting and configuration, training, maintenance, and support. They’ve basically offered a full range of services. 

Had you selected Drupal as your preferred content management system prior to engaging Inclind?

Our old site was built on a previous version of Drupal, and we knew going into the project that we would retain Drupal as our primary platform.

How did you select Inclind as your solution partner?

They had designed a previous website for us several years ago, and had done a great job. Based on that experience, we figured we should reach back out to them for this particular endeavor.

Could you provide a general cost estimate for this particular project?

It cost us about $40,000.

When was this project completed?

Our site was launched at the end of May or beginning of June this year [2014].

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

We’ve received quite a bit of feedback from members, either calling into our call center or emailing the cooperative, saying how much they liked the new website, particularly the home page. Using the analytics and reporting tools that they’ve provided, we were able to pinpoint the four most popular pages on our site, and we made them visible with little icons on the home screen. People can now pay their bills, view our outage map, or search for energy tips. Our own management and executives here have also provided a lot of positive feedback, and other utilities providers across the region. I’ve received phone calls from electric cooperatives in the Midwest asking who’d designed our website, and where the ideas came from because they liked the look and the feel so much.

When working with Inclind, is there anything you’d consider unique about their strategic approach and/or development methodology that distinguish them from other vendors?

I’m not sure whether it’s unique or not, but they’re very attentive to our needs. If I have a question or concern, or if I need help doing something, they’re always there to pick up the phone, or immediately respond to an email. They’re available 24 hours a day, in some cases. As a utility provider, where there are outages, and there are issues around the clock for us, their reliability has provided us with peace of mind.

In retrospect, are there areas in which you think Inclind could improve as a service provider?

I really can’t think of any areas for improvement. The process couldn’t have gone any smoother with them. We’ve experienced zero issues since launch.

Updated Review

This review was updated on September 4, 2018 by the client. The original star ratings were: Overall - 5, Quality - 5, Schedule - 5, Cost - 5, NPS - 5. New Content is below. 

Introduce your business and what you do there.

I am the director of marketing and communication at Delaware Electric Cooperative. We are a not-for-profit utility that serves about 100,000 homes and businesses in Southern Delaware.

What challenge were you trying to address with Inclind?

We hired Inclind to provide web design and development services for our company.

What was the scope of their involvement? 

Inclind set aside time for training to walk me through the steps of launching a new website. As they instructed me on web development, they indicated vital aspects to include and obstacles to anticipate. We collaboratively designed three versions. The user-facing side of our Drupal platform is simple to use, and I can easily manipulate aspects from the admin panel. Using data from Google Analytics, Inclind analyzed which parts of our site received the most traffic. They identified the best features to display prominently on the homepage and which ones to deemphasize.

A few years ago, many people were curious about the amount of energy our new solar farm was producing and how much was going back into the system. When Inclind designed the latest version of our site, they added a component to displays these metrics in real time. They integrated this feature into a dashboard on the homepage. From mobile and desktop sites alike, consumers can access this data anywhere and instantly share it on social media. Our members and employees have found it very interesting, as well.

What is the team composition?

For several years, Nancy (Former Project Coordinator, Inclind) was our main point of contact. We’ve also interacted with Shaun (Founder and Director, Inclind) and several other individuals like designers.  All of them have been wonderful to work with.

How did you come to work with Inclind?

We were already working together when I started here. The larger design companies from Baltimore and Washington we’d used before were prohibitively expensive. Inclind came recommended as a service-focused local option that provides deliverables at a more reasonable cost. 

When we went through a bidding process for the initial website redesign, Inclind sent in the most affordable proposal. Along with cost, their designs, services, style, and response time factored into our decision. This was one of the first projects I was assigned in the marketing department, and we’ve been working in partnership ever since.

How much have you invested in them?

We have invested around $150,000.

What is the status of this engagement?

We’ve been working together since 2011.

What evidence can you share that demonstrates the impact of the engagement?

When we launched Inclind’s newest version of our website two years ago, many of our members called, wrote, and Facebook messaged us about how much they loved the design. Based on their comments, it’s easy to use, navigate. The information is organized in a readily consumable format.

Based on our customers’ responses, the new changes had a marked impact and pleased our users. A national marketing outlet for electric co-ops accidentally printed a photo of our site in a magazine as part of their web builder program. Even though this was an honest mistake, our website received national attention for its design and ease of use on the consumer end.

How did Inclind perform from a project management standpoint?

Inclind is incredible in project management. The way they solve problems and progress through each phase of the redesign makes sense. We always know when bills are due and when the site will launch. They're very easy to work with, especially compared to other companies.

As a utility company with 100,000 consumers, Inclind’s constant reliability has been crucial. The support dimension of their service covers changes and fixes we need. One time, I sent them a tweet about an issue I encountered during the weekend. They called me back within five minutes and solved the problem in under half an hour. 

What did you find most impressive about them?

Inclind has the unique ability to create products that appear to cost $300,000 for a fifth of the price. Rather than a major city, they’re based in a small town within our service territory and footprint. Purchasing their highly professional service at a reasonable rate empowers us to serve our members better. We’d probably have to spend a fortune to provide the same level of quality if we worked with another vendor. 

Are there any areas they could improve?

Inclind is responsive and helpful. I don’t have anything negative to say about them. Their clear explanations don’t require an IT background to understand. They are there for us anytime we need them.

They respond very fast, but it would be nice if they had a 24-hour number to call after working hours. While I’m comfortable using platforms like Twitter, other clients might prefer to discuss site issues over the phone.

Do you have any advice for potential customers?

Don’t be afraid to ask questions. Inclind is incredibly transparent and will help you every step of the way. They’re welcoming, encouraging, and made me feel more comfortable about the entire process from design to launch. 

They don’t expect you to know everything about web development. I lacked knowledge in this space, and they never made me feel unintelligent or inept. They even laid out which aspects of maintenance and management were my responsibility.

 

This review was updated again on July 2, 2019 by the client.

Could you detail the scope of their work and how it has evolved?

Over the past couple of months, we've worked on developing a new website and a new mobile app for our company. Inclind built a comprehensive outage management page on our site that provides detailed information about the cause of an outage and the power restoration timeline.

On the app, the team added push notifications so that we can communicate to consumers when the price of energy is high. The app issues other alerts and reminders as well. The team also built a feature that displays overall savings for customers in our program. We’ve spent about two months building the website and the app.

How much have you invested with them for this most recent project?

The app cost us somewhere between $10,000–$15,000, and the website was roughly $40,000. Overall, we spent around $50,000 on both the app and the website.

Can you describe the timeline of this most recent project?

We started last winter and completed both the app and the website in June 2019.

What evidence can you share that demonstrates the impact of this most recent project?

We just launched the new website. We had an extensive set of parameters for the site, and the team met all of them. The mobile app was also launched recently for iOS and Android devices. We haven’t started marketing the app yet, but our directors and executive staff have been very positive about its future.

Inclind delivered a product that perfectly matches our vision. We’re confident that the app is going to help us save our consumers millions of dollars over the next couple of years.

Are there any other takeaways that you would like to share?

This is the fourth website that we’ve launched with Inclind, and there’s a reason that we keep going back to them. They’re easy to work with, they meet their deadlines, and their technical support is fantastic. They’re a wonderful company, and we thoroughly enjoyed working with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We gotten estimates from some larger companies, and they were going to be $100,000 to $200,000 for what Inclind did for $40,000. You can’t beat that value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ecommerce Development for Laboratory and Medical Equipment Sales

“They've incorporated everything we want into our website, exactly right.”
 

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jun. 2018 - Feb. 2019
Project summary: 

Inclind designed and developed a website with an emphasis on online sales. They built a WooCommerce integration and used Solar technology in the platform. The team also works on SEO.

The Reviewer
Marketing Director, Laboratory and Medical Equipment Sales
 
Verified
The Review
Feedback summary: 

Since the new website Inclind created launched, sales have increased considerably along with organic web traffic on Google. The enhanced version offers a multitude of benefits internally to staff members on the sales team. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm the marketing director at a laboratory equipment distributor and manufacturers rep. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind? 

Our company was looking for a new website developer. We'd worked with our previous one for over 10 years, and we weren't fully satisfied with their service. Our old website was getting outdated and had limited features. We needed to improve the design.

SOLUTION

What was the scope of their involvement? 

For our first request, we needed to make sure all the data from our old website could be transferred over to the new website without any interruptions. Our main goal was to improve the SEO. Inclind gave our site more of an e-commerce look and feel. They made the checkout process smoother.

The team came in a few times to explain their process and show us their work. They suggested a few different technologies to use, but we ended up going with WooCommerce. They also used another tool called Solar on our site. 

What is the team composition?  

Our main point of contact is Nick (Frontend Developer, Inclind). In total, there were probably about 10 people from the team working on our project.

How did you come to work with Inclind? 

I found Inclind through a Google search for web developers. After reading reviews of their look and going through some of the websites they'd done previously, I contacted them. 

How much have you invested with them? 

We spent about $75,000.

What is the status of this engagement? 

We started the project in June of 2018 and launched the website in February 2019. I initiated contact with them in the winter of 2017.  After interviewing a few other candidates, decided to hire them and started the project in June. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

On Google, our organic traffic has increased significantly. Online orders have been hitting new records in terms of revenue each month since the new website launched. I haven't got much feedback from customers, but the increase in sales shows they must be finding the UX better and checkout process easier. 

 Our entire site is more organized and user friendly. Everyone loves the new version internally, especially our sales reps because it serves as a reference for product information. The platform they delivered makes it much easier to find products now with its new search feature. 

Overall, our success with Inclind has been very good. We've developed a good relationship with Inclind and really like their company.

How did Inclind perform from a project management standpoint? 

Inclind has performed well from a project management standpoint. They consistently updated us throughout the entire process of building the website. The team gave us plenty of time to get back to them with feedback. About twice a month, they showed us updates.

Even after the website launched, they’ve stayed in touch regularly. I still have weekly meetings with our point of contact to discuss any issues we're experiencing.

Whenever I have a new task or issue, I usually send it to Nick via email. We meet for video conferences on Zoom once a week. They continue to provide updates on any changes we need or new features we want to add.

What did you find most impressive about them?

Inclind delivered exactly what we requested. Whenever I ask them if a new features or idea is possible, they pretty much always tell me it is. They've incorporated everything we want into the website exactly right. 

 Inclind is also very responsive. They get back to me within a few hours whenever I email them. Communication is one of Inclind’s greatest strengths. 

Are there any areas they could improve? 

I don't really have anything negative to say about them. Since the website launched, we've still had weekly follow ups. 

I know they're a busy company with tons of other projects, but sometimes the tasks have taken a little bit longer to get updated. I fully understand that they have to prioritize their work, though. 

Do you have any advice for potential customers? 

Our biggest issue during the project phase and website build was that I had different ideas than the president of our company.  Not having everyone on the client's side on the same page can get confusing. 

My advice would be to know exactly what you want with the project sync up with the people in your company so Inclind can do their work and deliver exactly what you want rather than jumping around and giving two different opinions.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Housing Nonprofit

"Their responsiveness and personal service stood out to us." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - Apr. 2019
Project summary: 

Inclind built a new website to replace a legacy solution. This required them to migrate existing content to the new platform. They also shared web maintenance best-practices.

The Reviewer
 
1-10 Employees
 
Georgetown, Delaware
Ryan Leonardo
Housing Locator, Sussex Community Crisis Housing Services
 
Verified
The Review
Feedback summary: 

Industry peers reacted positively to the new site, and internal stakeholders are satisfied with its usability. Patient and communicative, Inclind explained complicated technical terms easily. Their ability to balance original ideas with client preferences is particularly noteworthy.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a housing locator at Sussex Community Crisis Housing Center (SCCHS). We’re a nonprofit that runs a homeless shelter and transitional apartments. We also seek to secure permanent housing for low-income individuals and families. I’m responsible for recruiting and retaining landlords wiling to rent to low-income tenants.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inclind?

We brought Inclind on to create a website.  

What were your goals for this project?

We wanted to replace an outdated, hard-to-update website with a user-friendly version. It also had to be easy to navigate, professional, and uncluttered.

SOLUTION

How did you select this vendor?

We wanted to use a local partner to support our region.

Describe the project and the services they provided in detail.

After helping refine our design, Inclind migrated content from my original site to the new one they built. They also taught us how to add content and maintain our website going forward.

What was the team composition?

We primarily dealt with Amy (Creative Director, Inclind). She was available to answer our questions.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Though it’s too early to see concrete results, many of my business acquaintances have complimented Inclid’s work. Personally, I’m pleased with the site’s visual appearance and easy maintenance.

How was project management arranged and how effective was it?

The whole project ran smoothly and efficiently. We launched the site on time thanks to their prompt responses to our questions. I communicated with Amy over email. She was patient in explaining technical concepts, which I appreciated because I wasn’t very experienced with website maintenance.

What did you find most impressive about this company?

They supported us throughout the project by contributing their own ideas without losing sight of our initial goals. Their responsiveness and personal service stood out to us.

Are there any areas for improvement?

No, not that I saw. I had a great experience and would recommend them highly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Development and Update to a Travel Website

"Working with Inclind was seamless."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Mar. 2019
Project summary: 

Inclind migrated a previous Drupal 7 platform to Drupal 8. The team assisted with the design and making the site more mobile-friendly. The refreshed website recently launched.

The Reviewer
Marketing Director, Travel Website
 
Verified
The Review
Feedback summary: 

Inclind met expectations, leading to positive feedback internally. Their independent approach to the engagement significantly benefitted the project. They’re communicative and easy to work with. Expect a high-quality product at a reasonable cost.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing at a destination marketing organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

We were looking to launch a new website by moving our current Drupal 7 platform into Drupal 8.

SOLUTION

What was the scope of their involvement?

Inclind updated the CRM from Drupal 7 to Drupal 8. In our planning call, we discussed our requirements for the site. We represent local businesses, so the content had to be done correctly. We needed a complete refresh, including the site design and information architecture. They also enhanced the platform from a mobile standpoint to ensure it works properly on mobile devices. Their team also improved our accessibility and ADA compliance.

What is the team composition?

I worked with Shaun (President, Inclind) on the contract. As far as day-to-day, I engaged with Nick (Frontend Web Developer, Inclind) and Dalton (Web Developer, Inclind).

How did you come to work with Inclind?

Drupal’s website lists validated vendors. I reached out to several different organization from their site. Inclind rose to the top due to their knowledge and ability to deliver within our timeframe. Their pricing was also reasonable.

How much have you invested with them?

We spent between $50,000–$200,000.

What is the status of this engagement?

We worked with Inclind between October 2018 to March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new platform recently launched, so there are no hard metrics yet. We’re working through post-launch cleanup right now, but overall, I was pleased with the work Inclind did for us.

How did Inclind perform from a project management standpoint?

Working with Inclind was seamless. Their team works independently. I had confidence in them to stay on track. Along with a project management portal, we mainly communicated through phone calls.

What did you find most impressive about them?

I was impressed with their work quality and how easy they were to work with. That’s not always the case with outside vendors.

Are there any areas they could improve?

No, I think it went as well as expected.

Do you have any advice for potential customers?

Clients should make sure they’re clear on expectations and timelines before starting. This ensures all deadlines are met. I think that’s what helped our project move smoothly. We all communicated well from the beginning.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for a Healthcare Company

“They constantly keep things moving through our pipeline and approach their work with an impressive level of transparency.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2018 - Ongoing
Project summary: 

Inclind redesigned an intranet on Drupal 8 for internal employee communication. They led a discovery phase, made wireframes to solicit design input, and programmed the frontend and backend. 

The Reviewer
 
Lewes, Delaware
Internal Marketing Communications Coordinator, Beebe Healthcare
 
Verified
The Review
Feedback summary: 

The revamped internal platform Inclind delivered makes it much easier for in-house employees to access information and communicate internally. The site displays analytics that indicate performance along with the high number of users. The team kept a responsive, open line of dialogue.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Beebe Healthcare is a not-for-profit community healthcare system that encompasses a resort and rural community with a 210-bed licensed medical center along with some satellite locations in southern Delaware. Our charitable mission is to encourage healthy living, prevent illness, and restore optimal health for the people in the communities we serve. 

Our several locations in Sussex County offer walk-in care, lab, imaging, and physical rehabilitation services. We provide both primary care and specialized services for cardiac and vascular, general surgery, robotic surgery, cancer treatment, women's health, and orthopedics. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

We had an intranet with an internal website for our team members that was very out of date. It was basically a system of shared folders with an HTML interface, so it was not meeting our organization's communication needs. We enlisted Inclind's help to redesign that site with the goals of making information easier to access and fostering communication internally. 

SOLUTION

What was the scope of their involvement?

Inclind was deeply involved in every aspect of the project, from the discovery phase and user experience design all the way through frontend and backend development. They have also been assisting us with ongoing support, maintenance, and development for the site. 

Concerning technology, they built the platform on Drupal 8. We worked in partnership to create the wireframes and documentation based on research and user interviews we conducted. Their user experience team created a sitemap and wireframes for the new site. 

What is the team composition? 

Inclind assigned us a project manager who was my main point of contact. We worked with their user experience director, director of technology, and a couple of developers from their team. In total, the team probably included between 5–7 people. 

How did you come to work with Inclind?

Inclind has been a vendor partner of ours for some time. They work on our enterprise website as well as a few microsites. As our web development partner of choice, they were a natural first place to look when we wanted to redesign this specific platform. 

What is the status of this engagement?

We started working with Inclind in early to mid-April 2018 after earlier initial conversations. The site launched in October 2018 and our work together is still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is in its very early days, and we're all still getting used to it, but we're already seeing some early indicators of success. For the first time, we're able to see how many people are using it. The site shows us what is and is not successful. It gives team members a way to communicate with each other in real time, which we had never been able to do before. 

How did Inclind perform from a project management standpoint?

Our project manager Kelsey (Digital Analyst, Inclind) was incredibly on top of everything, super easy to work with, and very communicative. Inclind really did a good job at project management. They finished everything on time and within the budget. They were responsive whenever we had questions. 

As with any large-scale project, timeline issues inevitably came up. Inclind was always transparent and willing to go the extra mile. They stayed as close to the original timeline as possible and let us know well in advance if there was going to be an issue. 

Our main form of communication was through email exchanges, but it felt like we had every channel available. We used Trello as a collaborative tool. Depending on the stage of the project, we had anywhere from weekly to daily meetings to touch base over the phone. 

What did you find most impressive about them?

I most appreciated Inclind's ability to stand up such a large project in such a short amount of time. They constantly keep things moving through our pipeline and approach their work with an impressive level of transparency. 

Are there any areas they could improve?

No, I don't think so. We've been really happy with them. 

Do you have any advice for potential customers?

I don't have any specific advice that's specific to Inclind because every different project is so specific. With any vendor, it's important to vet your options thoroughly to ensure they're a good fit for your team and your project needs. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Tourism Campaign

“The quality of their work was outstanding.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Dec. 2018
Project summary: 

Inclind designed a tourism website that promotes local artists, restaurants, and creatives across several towns. They also implemented SEO strategies and provided training sessions for staff using the platform.

The Reviewer
 
1-10 Employees
 
Snow Hill, Maryland
Lisa Challenger
Director, Worcester County Department of Tourism
 
Verified
The Review
Feedback summary: 

The website has only just launched, but the tourism campaign is already experiencing higher engagement rates. The Inclind team showed great project management skills, communicating responsively and accommodating all needs and requirements. They executed the work without a single delay.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a tourism director with Worcester County in Maryland. I manage several towns in Maryland and Delaware who participate in EatDrinkBuyArt.com. It’s a tourism campaign that encourages people to visit our coastal towns and support local shops, restaurants, artists, and entrepreneurs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inclind?

About 18 towns collaboratively manage a website for this campaign. It was very outdated, and a few of the participants weren’t putting in a lot of maintenance efforts. We decided to redo the site with a completely new approach.

What were your goals for this project?

We tasked Inclind with creating a new style for the website. We wanted to capture the feel of a magazine or a blog.

SOLUTION

How did you select this vendor?

Amy (Creative Director, Inclind) had done some work for us in the past. I trusted her, so we agreed to partner with the larger Inclind team.

Can you go into detail about the services they provided and the scope of the project?

After we settled on a basic design framework, we spoke with our entire board to finalize the content we wanted on the site. We decided on several listicles that focused on educating travelers on what our communities offer. Using impactful photos, the engaging site promotes our talented culinary artists, performers, creatives, and any scheduled events.

The team used a WordPress platform and implemented our customized theme. They set up multiple access points to allow our contributors to consistently make updates and changes. Each participating town has a profile page specific to their local offerings. Inclind linked the content to social media to encourage sharing. They also provided some SEO services, group training sessions, and a user manual.

What was the team composition?

A representative from Delaware and myself worked directly with Amy.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We launched the site in mid-November, so I don’t have concrete numbers yet. With that said, we’re happy with Inclind’s work. They delivered on time with no delays. It’s a fantastic website. We’re already experiencing more involvement from our participating towns.

How was project management arranged and how effective was it?

We primarily spoke through conference calls and in face-to-face meetings. The quality of their work was outstanding. They let us review the site before it went live, and they were very accommodating to any changes we requested. It was a seamless process.

What did you find most impressive about this company?

I was most impressed with how quickly they grasped and executed our concept. The entire project was only several months.

Are there any areas where they can improve?

Honestly, I have no complaints. There wasn’t a single bump or delay.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for a Recreational Company

"We were so happy with the results, I was almost in tears."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2018
Project summary: 

Inclind built a WordPress website with a responsive design for mobile devices. Features include an email-based newsletter and user contact database. The team incorporated a slideshow and sticky posts into the design.

The Reviewer
Lindsay Lopez
Marketing Director, Shell We Bounce
 
Verified
The Review
Feedback summary: 

Accessible navigation and content resulted in a larger user base of new individuals and businesses. The team’s responsive communication and personalized service benefitted the partnership. Inclind capably led the development and the handover to in-house management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director and general manager of Shell We Bounce, a trampoline park and family entertainment center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

We wanted a more dynamic website with a responsive design for mobile devices. Additionally, Inclind needed to enable our team to edit and update the website’s content after the project’s end.

SOLUTION

What was the scope of their involvement?

Inclind developed a WordPress website with a slideshow and sticky posts. The team also implemented an email newsletter blast and created a customer contact system. After they completed development, the team emailed us tutorial sheets and showed us how to manage the site via desktop and mobile devices.

What is the team composition?

We worked with at least two people including Phil (Web Developer, Inclind), who was our main point of contact.

How did you come to work with Inclind?

Our owner knew one of Inclind’s owners.

How much have you invested with them?

We spent between $10,000–$49,999.

What is the status of this engagement?

We worked with them in 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website expanded our customer base because its navigation made content more accessible. The newsletters attracted new people and businesses more easily.

How did Inclind perform from a project management standpoint?

Inclind was professional and kind. The team emailed us daily updates and supplemented those status reports with phone calls for time-sensitive issues.

What did you find most impressive about them?

As a smaller team, Inclind provided personalized service during each interaction. We also received immediate answers to each question.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Hire Inclind because they make everything so much easier. We were so happy with the results, I was almost in tears.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for a Wines & Spirits Shop

"They're really creative in offering us ideas for our specific industry."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Mar. 2016
Project summary: 

Inclind redesigned and iterated a website using WordPress. They also integrated a new email platform that captures email addresses via a popup on the website.

The Reviewer
 
Millville, Delaware
Owner, Wines & Spirits
 
Verified
The Review
Feedback summary: 

The redesigned site is more sophisticated and more functional. As such, it has been well-received. Inclind’s understanding of digital technologies helped them meet deadlines and respond quickly to any technical concerns that arose. They also brought creative ideas of their own to the table.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a liquor store in a beach resort area of Delaware.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

They designed our original website a number of years ago. After a few years, we realized what was important to customers trying to find us and what they were looking for once on our site. So we asked them to update it for us.

SOLUTION

What was the scope of their involvement?

Inclind actually helped us with several projects. They designed our logo when we first opened 13 years ago. The biggest project is the design and subsequent overhaul of our WordPress website. They built the site and trained us on how to update it.

They've helped us with integration for our email platform as well. We recently changed our email platform to a new company. They built a popup form on our website to pull email addresses and transfer them over to the new software platform.

What is the team composition?

I work with both Shaun (founder, Inclind) and Jessica (controller, Inclind). I let them know what I need and they assign the work to somebody on their team.

How did you come to work with Inclind?

They’re a local company near me. I knew of other local businesses that used them.

How much have you invested with them?

In total, we've probably spent between $20,000–$25,000.

What is the status of this engagement?

The website redesign took place January–March 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest place where their work has helped my business is our events, like tastings and wine dinners. The site is clean and simple. They were able to finish the redesign and launch it before our annual wine sale in March. We’ve had nearly all positive feedback, except for when I mess up and don't link something properly.

How did Inclind perform from a project management standpoint?

Their team is great. They always follow up if I have an issue. I've been pleased with how easy it is to communicate with them. I start with an email to them, and then they follow up using their in-house tool. I like being able to see the responses back and forth. They’re transparent about who's doing what, as well as what they need from me to keep the project moving. They’re great about making sure that our deadlines will be met.

What did you find most impressive about them?

They change with the times. They're really creative in offering us ideas for our specific industry. They have a good understanding of what people are looking for when they go to our website.

Are there any areas they could improve?

It would be helpful if they offered additional training on how to use WordPress.

Do you have any advice for potential customers?

As long as you present an overall idea, they can really hone in and give you the vision that you want. Shawn is so creative in his ideas. He views my business from a different aspect, which is really nice.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design and SEO for a HealthCare Company

"Their willingness and ability to match our design vision really stood out."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Jul. - Sept. 2018
Project summary: 

Inclind helped redesign a website to boost overall functionality and design. Key features included improved security and the ability to process appointment requests.

The Reviewer
 
Salisbury, Maryland
Operations Manager, Healthcare Company
 
Verified
The Review
Feedback summary: 

The recently launched website has received positive feedback from key stakeholders. Inclind’s ability to build to design specifications and deliver a bug-free product justify the investment and made them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager for an outpatient diagnostic imaging facility.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inclind?

Our website was 10 years old and fairly outdated. It also had some minor security issues.

SOLUTION

What was the scope of their involvement?

Inclind totally redesigned the WordPress site. We showed them examples of websites that we liked and asked them to make ours look similar. They modernized the website and made it mobile-friendly. They also improved the security and SEO functionality.

What is the team composition?

Their creative director served as our project manager. We also worked with a frontend developer.

How did you come to work with Inclind?

Our partner hospital had previously used Inclind. We called them and found out they’d worked with several other healthcare facilities, which made it an easy decision.

How much have you invested with them?

We spent around $10,000.

What is the status of this engagement?

The project took place from July – September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site has only been live for a week and a half, but everything is going smoothly. We haven’t had any bugs. Our old site wasn’t able to process appointment requests because of the security issues. We've already had several requests come through successfully on the new site since its launch.

How did Inclind perform from a project management standpoint?

Their team was very good. The project manager was in contact with us every couple of days via email. As soon as something was available, she would show it to us to get our input. She kept the project moving forward, and in the right direction.

What did you find most impressive about them?

Their willingness and ability to match our design vision really stood out. We really wanted the layout of the new website to look a particular way. We gave them an example of a site we liked, and they were able to make our site look like that.  

Are there any areas they could improve?

We’ve had to spend a fair amount of time working on the site, much more than we’d anticipated. That’s something we wish they’d made us aware of at the beginning.

Any advice for potential customers?

Make sure you know exactly what you need and have all your assets ready. If we’d had all our pictures organized and available, it could have sped up the process significantly.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Delaware
ID
3237886
Date of Formation
Jun 1, 2000
Source
State of Delaware
Last Updated
Feb 1, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
18
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
November 12, 2019