What evidence can you share that demonstrates the impact of the engagement?
On Google, our organic traffic has increased significantly. Online orders have been hitting new records in terms of revenue each month since the new website launched. I haven't got much feedback from customers, but the increase in sales shows they must be finding the UX better and checkout process easier.
Our entire site is more organized and user friendly. Everyone loves the new version internally, especially our sales reps because it serves as a reference for product information. The platform they delivered makes it much easier to find products now with its new search feature.
Overall, our success with Inclind has been very good. We've developed a good relationship with Inclind and really like their company.
How did Inclind perform from a project management standpoint?
Inclind has performed well from a project management standpoint. They consistently updated us throughout the entire process of building the website. The team gave us plenty of time to get back to them with feedback. About twice a month, they showed us updates.
Even after the website launched, they’ve stayed in touch regularly. I still have weekly meetings with our point of contact to discuss any issues we're experiencing.
Whenever I have a new task or issue, I usually send it to Nick via email. We meet for video conferences on Zoom once a week. They continue to provide updates on any changes we need or new features we want to add.
What did you find most impressive about them?
Inclind delivered exactly what we requested. Whenever I ask them if a new features or idea is possible, they pretty much always tell me it is. They've incorporated everything we want into the website exactly right.
Inclind is also very responsive. They get back to me within a few hours whenever I email them. Communication is one of Inclind’s greatest strengths.
Are there any areas they could improve?
I don't really have anything negative to say about them. Since the website launched, we've still had weekly follow ups.
I know they're a busy company with tons of other projects, but sometimes the tasks have taken a little bit longer to get updated. I fully understand that they have to prioritize their work, though.
Do you have any advice for potential customers?
Our biggest issue during the project phase and website build was that I had different ideas than the president of our company. Not having everyone on the client's side on the same page can get confusing.
My advice would be to know exactly what you want with the project sync up with the people in your company so Inclind can do their work and deliver exactly what you want rather than jumping around and giving two different opinions.