Incite Response Inc.

BACKGROUND

Please describe your company and your position there.

I am the owner and project manager of Rabecca Onassis Boutique. A premium woman’s boutique in the heat of downtown Seattle’s most iconic destination; Pikes Place Market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incite Response Inc.?

Email correction Web development and assessment Overhaul proposal SEO CPANEL Shopify

What were your goals for this project?

To be fully operational after a breach.

SOLUTION

How did you select Incite Response Inc.?

I found them online. Submitted inquiry. My reply was prompt and my communication clear.

Describe the project in detail.

Our emails had been compromised to a breach. Nothing on our Computers, devices, and or website would work. Our primary web help could not help fix it. Incite did more than what we could have ever expected. And fast!

What was the team composition?

To get our business back to full functionality

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got back online. The site works fast. Emails are coming in and going out better than ever.

How effective was the workflow between your team and theirs?

Amazing. Super comfortable and reliable.

What did you find most impressive about this company?

They were professional and educated.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

President

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incite Response Inc., and what were your goals?

Desperately needed to update my website. Needed a much more modern look and improved functionally.

SOLUTION

How did you select Incite Response Inc. and what were the deciding factors?

Prior business relationship

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Overview, determined objectives, reviewed old website, looked at websites of similar services, Incite presented initial concept, worked together to work on details, several on-line meetings to continue to make it better, final submission and went live. Follow up with working out improvements.

How many people from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Initial comments have been very, very favorable.

Describe their project management style, including communication tools and timelines.

Extremely collaborative, working back and forth until we achieved a look and functionality that I was happy with.

What did you find most impressive or unique about this company?

Highly skilled, very creative, and super easy to work with, paying attention to any concerns I had.

Are there any areas for improvement or something they could have done differently?

Not really, I was totally satisfied and the timeline for the delivered product was impressive.