Incepteo

BACKGROUND

Please describe your company and position.

I am the Founder Director & CEO of Kandala Travel

Describe what your company does in a single sentence.

Kandala Travel is a one stop travel solution to cater flights, hotel and luxury and be-spoke holidays.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incepteo to accomplish?

• Build a travel booking management software
• One vendor to deliver end to end from design, build and maintain
• Quick release schedule nine months to go live

SOLUTION

How did you find Incepteo?

Referral

Why did you select Incepteo over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Incepteo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• A fully-functional CMS for editing and updating travel itineraries; 
• a centralized system for managing bookings and invoices; 
• an integrated team collaboration platform; 
• and a role-based permission framework. 

Additionally, the solution includes real-time dashboards and specialized reports for sales performance, making it easier for us to track and measure our business metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since implementing the new Travel Booking Management System, we've seen a 40% boost in our operational efficiency. We've noticed a great difference since using the new booking system. It's easier to manage our trips and bookings, and our customers seem happier too. Our team is finding it much simpler to work together. All in all, we're pleased with how things are going.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were well-structured and always available. They are open to feedback and take action quickly. The Project manager is particularly proactive, making calls and keeping me update on the project status on time-to-time.

What was your primary form of communication with Incepteo?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They offer end-to-end service, from design, development, hosting and maintenance. High quality UX design. Delivery quality and CTO advisory.

Are there any areas for improvement or something Incepteo could have done differently?

A bit more time to spend on user training.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO and product lead at Blocksee, an information CRM company for Web3 and NFT marketers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We used Incepteo to design the UX and landing pages of our product. 

SOLUTION

What was the scope of their involvement?

Incepteo initially helped us with user research. The process started with understanding our brand values, taking input from each partner, and synthesizing the information into a cohesive design. We used that to stylize and build the product. 

To create the designs, we used Adobe XD, a wireframe software where we could map out the designs and give our feedback. We went through several rounds of collaborative designs to refine things as we went through the process. 

What is the team composition?

We mainly worked with Rob (Customer Success Executive) and Manoj (Head of Customer Success). Manoj served as the coordinator and central figure in terms of client relations. He coordinated meetings and ensured we were on track in terms of schedules. Meanwhile, Rob spearheaded the UX design tasks. 

How did you come to work with Incepteo?

We were referred to Incepteo through a partner based in London. The partner introduced us to the team, and we did some discovery calls to understand their knowledge and services. Rob seemed knowledgeable and capable of pulling off quality design work for us. As a result, we decided to work with them. 

How much have you invested with them?

Our investment was around $10,000–$15,000. 

What is the status of this engagement?

The partnership lasted from March–August 2022. We recently concluded the project since Incepteo handed over the final UX design. We’re currently working with our internal teams to code and build the physical product. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We received good customer feedback and put together a website, business cards, and other assets based on the design that Incepteo delivered. In terms of usefulness, the design checked our boxes. 

Meanwhile, Incepteo’s entire process was thorough, and their questions about brand identity were well-thought-out; their onboarding process showed us that they’d been doing this job for a long time. 

How did Incepteo perform from a project management standpoint?

Incepteo stuck to their timelines, which was great and beneficial for us. Overall, we had a positive working relationship with them — everything went as expected. 

In terms of tools, we used a Miro board, where we did the discovery phase and initial collaborations. To communicate, we used emails. Our teams also had weekly touchpoint calls with a preset schedule for when we’d meet via Google Meet or Zoom. 

What did you find most impressive about them?

Incepteo stood out by being upfront about what we could expect from them, and they stuck to that. On top of that, they delivered a quality product at a reasonable price — that was our ultimate metric. 

Are there any areas they could improve?

The more Incepteo grows, the more they need people like Rob. In our engagement, there were times when Rob was out and we needed to wait for him. Great resources are hard to come by, but if they have more people like him, that would be great. 

Do you have any advice for potential customers?

Know what you want out of the product and what your team needs. The process will ultimately run more smoothly if everyone’s on the same page and follows the same guidelines. Incepteo can help generate design ideas, but the client should lead the engagement to an extent. 

BACKGROUND

Introduce your business and what you do there.

I'm the head of engineering at Access Infinity, a company that provides consulting services and digital products to pharmaceutical companies. We essentially help our customers launch new drugs by planning pricing strategies and running competitor analyses. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We've been leveraging Incepteo's services for multiple development initiatives. 

SOLUTION

What was the scope of their involvement?

Incepteo is developing web applications and data-oriented applications that we use with our customers. 

How did you come to work with Incepteo?

My company has been working with Incepteo since before I joined. I believe our engagement began because of an internal referral. 

What is the status of this engagement?

My company has been engaged with Incepteo for a few years, but the project I'm working on with Incepteo since I started at the company began in January 2022. 

RESULTS & FEEDBACK

 What evidence can you share that demonstrates the impact of the engagement? 

We haven't seen any deviation in Incepteo's deliverables from the scope — they're committed to delivering quality work that follows our project plans. We've never gotten adverse feedback from our customers about the deliverables. Incepteo continues to do good work, so we're continuing our engagement and including newer initiatives.

How did Incepteo perform from a project management standpoint?

Incepteo is very timely and adheres to our project schedules. They have an India-based team, so we have daily stand-ups with them. We also have weekly and monthly meetings that include our senior leadership. Our internal project management team uses Azure DevOps to track deliverables, timelines, and activities; Incepteo also has access to that management software. 

What did you find most impressive about them?

My company operates in a very niche domain in the pharmaceutical market. Incepteo has been able to deliver products for our industry very quickly. Incepteo has been able to ramp up their teams to meet our needs, even for our new development initiatives. They bring in the right skills for development and support to get things done on time. 

Are there any areas they could improve?

This happened prior to my onboarding, but the scope of the UI development could've been improved earlier in the partnership. However, we've tightened those processes, so Incepteo is definitely doing better now. However, that is an area where they could've brought in specialized knowledge to advise on the development. 

BACKGROUND

Introduce your business and what you do there.

I’m a certification and finance officer at MSDUK, an organization that helps ethnic minority businesses in the UK to be in the supply chain of big corporations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We needed to have a platform for our suppliers and corporate members to find information in one place, and we hired Incepteo to build it for us.

SOLUTION

What was the scope of their involvement?

Incepteo built and currently hosts our website. The portal serves as a database for supplies and corporate buyers. Users can log in and input their business-related details. Incepteo added features enabling buyers to search for suppliers, filtering their requirements. When they find what they’re looking for, they can contact us, and we make introductions.

We also use the portal to run our programs, such as our business leaders for the future, supply diversity residential, accelerator, and innovation programs. Recently, Incepteo advised us to move to another hosting platform due to our accelerated growth in the past two years. We have many things happening at once and need a more dynamic solution. Currently, the Incepteo team is helping us migrate our data from their platform to the new one.

What is the team composition?

We have a dedicated support team from Incepteo. We work with a project manager daily, and we can go to Manoj (Head of Customer Success) if required.

How did you come to work with Incepteo?

They’ve been with our company for about 5–7 years; they were already our supplier when I joined.

What is the status of this engagement?

We started working together around January 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Incepteo is absolutely amazing; there’s no one better than them. They’re there for us whenever we need them, always happy to help and go above and beyond. They’ve been with us for so long that we’re not just a customer and supplier — they’re like family to us. 

We always take their advice to find the best possible way to achieve our goals, so we’re moving on from their hosting services. The team has been amazing during our migration process. We’ll be parting on very good and professional terms and will remain very close in our professional relationship.

How did Incepteo perform from a project management standpoint?

We mainly communicate via email; we send our tickets to the support team, and any teammate can pick them up to help us solve issues in time. This way, everything gets notated and documented. Incepteo provides us with a clear picture of what’s happening, no matter what we ask. 

We’re also connected through Microsoft Teams, where the team gets back to us within two minutes, no matter what. If a request takes time, they tell us how long it’ll take and then come back within that timeframe. When it comes to queries, they’ll consult with their team if they don’t have the answer; they never leave us empty-handed. If there’s something we need to discuss that can’t be explained via email, we pick up the phone or set up a call on Microsoft Teams.

What did you find most impressive about them?

I’m impressed with their readiness to help whenever queries or issues are raised. They always come back to us in good time, in a very professional manner, and try to sort things out for us as soon as possible and in the best way. They always provide anything we ask for and explain everything. 

Are there any areas they could improve?

I don’t think they need to improve on anything; they’ve been perfect. 

Do you have any advice for potential customers?

My advice is to make sure you ask for what you need and be clear so that you don’t have any issues. They’re developers, and they’ll build what you as for. If you’re clear with your needs, Incepteo will do their best.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of The Retreater, an online wellness platform where users can find and book wellness retreats and fitness holidays. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We were looking for a company that could help us design and develop our product. 

SOLUTION

What was the scope of their involvement?

Incepteo designed our platform’s UX/UI. We had an extensive discovery workshop with Incepteo where we discussed our vision, branding, and other websites we liked. During that period, we also shared wireframes my team had put together. I led some of the discovery process, and then Incepteo took over and designed the UX/UI in Adobe. 

What is the team composition?

I worked with Manoj (Head of Customer Success), a designer, and occasionally the CEO.

How did you come to work with Incepteo?

I found Incepteo on Clutch.co. After messaging several agencies, we decided to hire Incepteo because they were cost-effective and could start on our project quickly.

How much have you invested with them?

We invested £6,600 (approximately $8,700 USD) with Incepteo. 

What is the status of this engagement?

Our engagement with Incepteo was from December 2021–February 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Incepteo delivered a PDF and a clickable prototype of the UX/UI design, and I’ve received positive feedback from the customers I’ve shown the design to. 

How did Incepteo perform from a project management standpoint?

We had weekly calls with Incepteo and communicated via phone calls and email — they had good project management. We ran the entire project virtually because of the COVID-19 pandemic, although if times were different, we would’ve appreciated working in person with Incepteo. 

What did you find most impressive about them?

I was impressed with Incepteo’s designer, who went above and beyond to deliver what we needed and understood what we wanted from the project. Also, Manoj was very helpful and guided throughout the process. 

Are there any areas they could improve?

The way the project ended was slightly different than we expected. We were told that we’d have a sign-off meeting to discuss the final deliverable, but we never had it. We were considering working with them for development, but the cost was higher than anticipated and the timeline was longer, so we only completed the design process with Incepteo. 

Do you have any advice for potential customers?

I’d advise customers looking to design and develop with Incepteo to make the most out of the discovery workshop. It’s crucial to go into the workshop fully prepared, potentially with inspiration from similar platforms. Additionally, I’d advise customers to quickly provide Incepteo with the materials they need for their design process once the partnership starts. 

BACKGROUND

Introduce your business and what you do there.

I’m the COO and product manager of Fresh Supply Co. We’re in a train-based payment blockchain, and we work with and give traceability to fresh food goods that are exported overseas.

Also, we offer financial assistance to agricultural clients. They don’t always have the biggest lending power because their cash flow is low, so we offer them trade finance facilities. To banks and non-bank lenders, we provide data from those processes, capturing all the testability data of each unit they hold or sell.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We brought on Incepteo to develop an application for a consumer carbon emissions project for a client.

SOLUTION

What was the scope of their involvement?

Incepteo built a consumer-facing application for us. We sold coffee bags, t-shirts, sunglasses, and beauty products, and consumers could scan the QR code on the items and see how much carbon they’ve offset by their purchase.

Initially, the end client gave us a detailed design on how they wanted the app to work. Then, we engaged with Incepteo, who walked us through the UX design and developed the entire web application using Microsoft Azure. The app was also mobile-friendly.

What is the team composition?

We had a project manager, a lead software developer, and a designer. We worked closely with the lead, and we had direct contact with four people at most.

How did you come to work with Incepteo?

Our CTO had a previous relationship with Incepteo’s owner. We knew what we had to do because we’d done a similar system about two years ago with our current developers, so we met with them. We didn’t engage with anyone else during the bidding process because we were impressed with how Incepteo planned it and their internal systems.

How much have you invested with them?

We spent between $25,000–$50,000.

What is the status of this engagement?

We began our engagement in April 2021, and the project went live in May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app went live when it was supposed to, but it wasn’t without issues. We would’ve preferred to do more testing before going live.

How did Incepteo perform from a project management standpoint?

The communication was great. In the end, we were emailing our issues to the support team, and they’d let us know they’d received our message and that they were working on it.

They had an internal project management tool, and we communicated via email.

What did you find most impressive about them?

Communication was their strength.

Are there any areas they could improve?

They should be more thorough in testing the UX.

Do you have any advice for potential customers?

Walk into the project with your design and its functionality already in mind.

BACKGROUND

Please describe your company and your position there.

IT Director at a pet health product organization

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incepteo, and what were your goals?

We had a project to sort orders received from the web into the dispatch area, order fulfilment and order management up till pick, pack and dispatch.

SOLUTION

How did you select this vendor and what were the deciding factors?

Incepteo had knowledge of our key business processes.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope involved the interface to our direct-to-customer selling platforms, have visibility of overall stock positions for e-commerce orders, a workflow to push fulfilment to the correct bay picking area in the warehouse floor and facilitate dispatch using Incepteo's cloud-based proprietary technology platform interface/integration engine to finance/WMS system interface to mobile devices and desktop UI, and implemented on dispatcher workbenches

How many people from the vendor's team worked with you, and what were their positions?

1 developer, 1 customer services manager, 1 account manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch, the user adoption was high. The new system coped with the volume and provided easier workflow on the warehouse floor.

Describe their project management style, including communication tools and timeliness.

The management style was to take the requirements and implement a solution. the methodology was agile. They trickle-fed the deliverables and tested the sprints on the warehouse floor in near-real-time. The delivery was not tool-heavy. We kept the use of tools like Jira and Slack to a minimum and focused on actual deliverables.

What did you find most impressive or unique about this company?

The project was delivered on time. They were responsive to working in a fast-paced, high-growth environment.

Are there any areas for improvement or something they could have done differently?

They could have documented the end-to-end solution better and given better visibility of progress leading up to launch.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Driver Logistics, a third-party logistics company based in India. We’re a supply chain solution provider that works with enterprise-level customers to help them operate their warehouses and further logistics. We do both solution designing and operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We needed help with development.

SOLUTION

What was the scope of their involvement?

Incepteo made a custom solution for us to automate our billing process. Since we work with a lot of enterprise-level customers, our work is quite tedious. They’ve helped us automate quite a lot of workflows. They’ve made a separate module for us that can be integrated with our existing ERP system.

It took about a month to come up with the solution. They also came up with an MVP and then started developing it into a full suite product in terms of billing automation. This was done for one client, and then we repeated it for a few other clients.

We went live in April 2021, and we’re still working on adding more modules to the system. The web app is for our internal accounting and finance team. We have about 20 users who can log in and the system will generate invoices. These invoices are tracked in terms of the status of the invoices.

What is the team composition?

We worked with the CEO and a team of five people.

How did you come to work with Incepteo?

Incepteo reached out to me through LinkedIn. I felt they were a credible partner. I went to their pages, and I found a couple of documentations.

Their CEO has a lot of understanding of how technology works. I was convinced. We sat for 1-2 hours for them to understand our challenges.

How much have you invested with them?

For a one-time setup, we spent €2,000 (approximately $2,800 USD). Now, we spend €350 (approximately $482 USD) a month.

What is the status of this engagement?

Our engagement with Incepteo started in November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In order for us to do invoicing every month, it would take us 5-6 days. With this software, we’ve reduced it to a day; it saves us a lot of man-hours. It’s going to help us reduce a lot of time and resources as we scale. They’ve also given us great UX/UI as well. It’s so customized for us that it looks like we did it in-house.

I tried collaborating with quite a few tech service companies. They usually had the good technical know-how, but when it came to business logic, it was incomplete. The Incepteo team knew what we wanted. They’re quite smart and experienced, suggesting better ways to do things.

The software they developed is very nimble. Whenever we have a new customer, we can do quite a lot of things in the frontend. We don’t have to ask them to make changes for us. They developed the software in such a way that we don’t have to invest more time with them in terms of further development. The new client onboarding is much easier.

How did Incepteo perform from a project management standpoint?

Their project management style is good. There was some miscommunication in the first month, but that was our fault. They picked up the pace, doing a great job.

I wanted it delivered before April, and they did it. Other than that, we didn’t have any set timelines. They had a project management tool that they built. Our project manager would monitor the progress through that. We communicate through email, and there was a Zoom call once a week.

What did you find most impressive about them?

Their team easily understands the business logic they put into the software. They’ve done quite a few projects with larger logistics companies.

Are there any areas they could improve?

They did everything remotely from the UK. It would’ve been nice if they had a team here that could come to our office. As far as the quality of the work, we got what we wanted.

Do you have any advice for potential customers?

Everything was fine.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Class for the Mass. We offer a service to customers and personal chefs. We’re like the Uber for people who hire personal chefs to cook or do meal plans for them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We needed help building our app.

SOLUTION

What was the scope of their involvement?

Incepteo developed our mobile app and accompanying web version. The app allows customers and chefs to connect. Chefs register, providing a copy of their driver's license for backup checks. Upon approval, they can log in to build their profile, including a link to their own website, indicate up to five recipe specialties at a time, and state their availability.

Customers can also register and log in, listing what they are looking for, such as date, type of food, location, number of people being fed, and if they want to provide the food or have it provided by the chef. We recommend it be provided by the chef to ensure proper ingredients and amounts.

Based on their specifications, a list of available chefs will come up for them to review. They choose the chef that best suits their needs, and signs an agreement for the price, limiting our liability. The chef is then notified that they have been selected for an assignment, reviews the request, and accepts or rejects it.

If accepted, a notification is sent to the customer, and a confirmation notification is sent to the chef. Once confirmed, information is given to the chef on how to contact the customer, and Google provides the location. There is also a unique password given for each assignment, sent to the chef and the customer.

Upon the chef’s arrival at the location, the system asks the chef and customer to confirm the unique password. The system keeps track of the chef’s expenses, which are reviewed by the customer for acceptance or rejection. It also keeps track of the time spent on the assignment, as there is an hourly charge. The chef notifies the system upon completion, the customer is billed to the credit card on file, and the chef is paid through the system. 

What is the team composition?

There have been two project managers, who serve as our main points of contact. There are also several development engineers involved.

How did you come to work with Incepteo?

We chose them from a list of about 10 vendors our CTO felt were qualified for the project. Their price point was much lower than local vendors, so we decided to work with them.

How much have you invested with them?

We have invested between $12,000–$13,000.

What is the status of this engagement?

We began working together around January 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When they give us a release of the app, we perform independent testing to ensure it’s operating as specified. That takes roughly a month, usually involving several iterations. We also do Beta testing with customers and make the necessary changes to improve customer experience.

Their work has been quite good overall, though their internal QA has missed a few things, and some tasks have taken longer than expected. The app is quite comprehensive, and there have been several areas of complexity beyond their anticipation. Incepteo stuck to the quote given, and they have fixed everything we asked them to fix.

How did Incepteo perform from a project management standpoint?

The project managers from Incepteo have done very well. They are responsive and easy to talk to. They schedule meetings; we primarily use Zoom but have used Join.Me and other platforms, as well. They also write up action items and notes from the meetings, and send them to me for approval, to ensure nothing falls through the cracks.

What did you find most impressive about them?

Their project management is strong, and they’re creative. When we describe a feature we’d like to see, they delve into finding the best solution, including alternative solutions, and present it to us. 

Are there any areas they could improve?

Their in-house QA testing could be more thorough. They have missed several issues that we found in our testing. However, we brought it to their attention, and they changed their process. There is also a language barrier with some of the developers; they speak so quickly that it can be hard to follow at times.

Do you have any advice for potential customers?

Develop a relationship with the project manager. Make sure your specifications are well understood. They are customer-oriented and easy to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the director of TechSpire, LLC. We’re a tech company based in Dubai, and we specialize in developing applications for specific industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We partnered up with them to develop some in-house technology, starting with our first product. We had an in-house designer and developer, but we lacked experience in SaaS products and developing long-term strategies to be successful.

SOLUTION

What was the scope of their involvement?

The first thing we worked on with Incepteo was a calendar-based application for real estate agents. They advised us on the direction we should take to enter the SaaS market, which progressed into them working with us to develop the actual application.

We had several workshops with Incepteo’s experts to dissect the application and look into the market we wanted to enter. They identified what our goal was for the app and who were the customers we were targeting.

We went from that to developing a concept for the application. We weren’t sure whether we’d be using Incepteo for development, but we liked their pitch and gave them the whole project.

From that, they also designed our website and branding. We’re also outsourcing tech support to them. There’s a variety of operations that they’re now managing for us.

What is the team composition?

I can think of eight people off the top of my head, but I believe there are more than that involved. Incepteo has a big team. We’re only working with two people now, but we spoke to many people in the beginning.

How did you come to work with Incepteo?

They were working with the sales and marketing company that we reached out to initially. Incepteo was brought in to provide us a bit more structure and help us understand the market we were entering. I had an initial meeting with their director, and he understood the value we wanted to bring to the market.

How much have you invested with them?

The cost to date is almost £50,000 (approximately $69,840 USD).

What is the status of this engagement?

We started working with Incepteo in December 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done what they promised so far. We’re still doing some work on the app and haven’t launched yet.

We wouldn’t be in the position we’re in now without Incepteo’s support. We’ve developed our idea into something commercially viable. This wouldn’t have been possible if we hadn’t turned to them for advice.

How did Incepteo perform from a project management standpoint?

We’re working closely with them every week. We have several meetings with the project manager to know how we’re getting on.

I’m sure that they have project management tools in place, but we haven’t seen anything like that. They give us regular updates. There’s constant feedback provided on where they are, and we get regularly-updated timelines.

We communicate through email and Zoom meetings, and they’ve provided us access to OneDrive folders exclusive to our project.

What did you find most impressive about them?

We’d spoken to a few companies before reaching out to them, and the most salient things to me were Incepteo’s experience and value proposition. The other companies had less experience in the field, and their fees were higher.

We got a cost-effective solution from a team that knew what they were doing. Working with them was a no-brainer.

Are there any areas they could improve?

They could work on trying to understand the customer better the first time around. I’ve spoken to them about this issue a few times. It has to do with internal training: they need to make sure that whoever manages customer expectations understands the problem before saying yes to anything. It took a lot of time before we concluded that the issue wasn’t understood in the first place, and there was a lot of back and forth. That’s something we’ve addressed with them, and they’ve apologized and worked on it.

Apart from that, I’ve not had a single issue with Incepteo. They’ve always been helpful. 

Do you have any advice for potential customers?

I’d advise you to do the initial workshops. That impacted us before we jumped into the deep end and had any contractual agreement with Incepteo. It was important to spend what I feel was a small amount of money to save us from the long pain and disappointment of developing an app that’s not worth it. The workshops made us decide to go with Incepteo, and it gave us a lot more confidence in the app itself.

The workshop is almost like the entry package for Incepteo. Not only will Incepteo learn about your product and industry, but you’ll also learn a lot more about Incepteo.