What was the scope of their involvement?
When I first hired InApp, I hired them as one of two companies. I had another group developing my web application and InApp doing QA. I believe in having a separation of companies and work. In the process of working with the two companies, it was clear to me that InApp was the better of the two in quality and communication, which is why when I went to develop an app, I used InApp.
Before we did anything, they put together a statement of work that fully outlined the scope in stages or sprint cycles. They were absolutely on par every time with their sprint (unless I messed it up because I added more to it). We developed an iOS and Android app for enforcement companies and managers of multifamily complexes to be able to look up vehicle information with details on ordering and validity of permits, license plates, and parking space numbers, as well as creating new entries that would communicate immediately back to the manager with notes and pictures when enforcement found a violator on a property.
I’ve got five people working on the app: a UX designer, UI designer, backend developer, frontend developer, and a project manager. I typically communicate with the project lead, but when we have conference calls, they bring everybody on the call.
How did you come to work with InApp?
I needed a developer, and I was looking for one that I thought was good. I interviewed two other companies and InApp. I really appreciated InApp’s approach, how they dealt with me from the beginning. It was a very open and clear conversation. I liked their team approach and flexibility with me during the negotiation stage. They offered me some people to call for referrals on their work, and they were always willing to take my calls and talk to me. It was very comforting.
Price wasn’t a big differentiator—all interviewed companies were comparable in price. It was their responsiveness. The fact that they take steps to care about their reputation says a ton about who they are as a company. What I looked for was a company that cared about my opinion, and that’s who they seemed to be. They walked me through the process and were transparent as to who they are as a company. They were really great about addressing my concerns upfront without me having to pry.
What is the status of this engagement?
We started in October 2014. We’re still working together. In fact, we just launched the development of a resident app for iOS and Android a week ago, which will come out in June.