Implex

BACKGROUND

Introduce your business and what you do there.

I was the director and VP of engineering at SkyHive Technologies, where I was responsible for software development. I’m no longer with the company since it was acquired by Cornerstone OnDemand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Implex?

We needed help with product development and staff augmentation. We initially hired Implex to help us build a proof of concept (POC) product. We had a very tight timeframe because we were participating in an event hosted by Workday, and we wanted to present a full prototype of a B2C application. Under this pressure, we only had two months to do it from scratch.

SOLUTION

What was the scope of their involvement?

Implex helped us build our POC from scratch within two months. They allocated four senior engineers and a project manager who built the product for us within the given timeframe. It was a POC, so it wasn't a product we could launch for our clients. However, we needed it to be complete enough to show the look and feel of the product and impress Workday.

After that, we kept working with Implex on the same product. The same engineers were involved in the further development of the product. We added more staff, primarily internal engineers, who worked on the product moving forward.

The second part of the project was staff augmentation. We were building another product that was fully led by our project managers and architects, so we just needed more firepower. Implex provided us with additional engineers who were quickly dispatched to help us with Flutter, Node.js, and C# development. For this project, we just gave them a high-level brief of the assignment.

A designer on our end was in charge of the UI/UX, whereas Implex defined the requirements and user stories. The team also executed those user stories, tested them, created the code, and deployed it into production.

What is the team composition?

We worked with five teammates from Implex during the product development phase, including four engineers and a project manager. For the staff augmentation, they provided us with up to seven teammates.

How did you come to work with Implex?

We were looking for more senior developers for a lower price; that's why we hired Implex.

How much have you invested with them?

Our average bill was around $70,000 per month. Sometimes, there was a smaller workload, and the bill was smaller. For example, in December, the bill was normally small because everybody was on vacation.

What is the status of this engagement?

We started working with them in August 2022. My company was still working with them when I left the company in June 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we started this project, we were a startup and didn’t have much bureaucracy like a bigger software company. For us, it was more important to ship the product than to create documentation. I simply monitored Implex’s progress on a biweekly basis, and I checked the invoices and the time they spent on the project. We didn't put any metrics on them, so I can't share any results.

Still, it was a super nice experience, as Implex was very dependable. I loved working with them. In my new startup, I'm already in touch with Implex to hire them for my next endeavor.

How did Implex perform from a project management standpoint?

Implex's communication was timely and transparent. The developers were independent enough, but they also asked the right questions. Sometimes, senior engineers tend to make some decisions on their own. However, Implex’s team was very careful in handling communication and technical tasks.

If there was an architectural decision to be made, they made us aware and said we needed to have a conversation. They told us our options, and we talked about them. We used Microsoft Teams and Slack for communication. Moreover, we managed our projects in Jira, the documentation was in Confluence, and the code was on GitHub.

What did you find most impressive about them?

The overall quality of the code was very high. We hired mid-level and senior developers, and the quality of their work was superior.

Are there any areas they could improve?

There was nothing Implex could have improved on. I was very happy with them.

Do you have any advice for potential customers?

Be ready because Implex can start really fast, so plan the time accordingly. Sometimes, people think it will take some time for them to find the resources and understand the project. However, Implex is fast, so you have to set clear expectations. 

BACKGROUND

Please describe your company and position.

I am the Founder of 360mind

Describe what your company does in a single sentence.

We build innovative software - from engaging mobile apps to scalable backend services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Implex to accomplish?

• Develop the front end for an online course platform.

SOLUTION

How did you find Implex?

• Online Search
• Clutch Site

Why did you select Implex over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Implex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an existing application written in TypeScript for Angular 17 which allows students to view lessons/lectures, and then complete quizzes and exercises in a particular subject. Implex assisted us with further development in the following areas.

Architecture:

• Review exising code for Angular best practices 
• Call web services
• Localization 

Accounts:

• Create Sign-up and Sign-in pages that integrate with Microsoft Entra External ID for customers (CIAM)
• Integrate subscription payments using Paddle

UI:

• The UI framework is PrimeNG:
  • Improve navigation
  • Design for several new and existing pages 
  • Fix some layout issues
  • Responsive layout (desktop, mobile)

Ongoing:

• New features
• Bug fixes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Implex completed all the given tasks within the estimated time and budget.
• Implex suggested several improvements to the architecture which made the site more resilient and easier to manage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was a very well managed project. Deliveries were made on time and on budget.

As we later needed more resources and also started a new project with Implex, they were always very responsive and accommodating to our needs.

What was your primary form of communication with Implex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Highly skilled resources.
• Able to bring on additional developers and designers as needed.
• Felt like the project was truly collaborative, not just "outsourced".

Are there any areas for improvement or something Implex could have done differently?

None that come to mind.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of SOFT EDGE Sp. z o.o.

Describe what your company does in a single sentence.

SOFT EDGE, a technology startup based in Poland. At SOFT EDGE, we specialize in computer vision, artificial intelligence, and augmented reality. Our expertise in these areas is combined with a deep understanding of business automation needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Implex to accomplish?

• Quick onboarding of highly experienced professionals to support our key products development
• Support existing Business As Usual (BAU) processes with QA professional onboard
• Porting of our flagship solution to Android platform

SOLUTION

How did you find Implex?

Referral

Why did you select Implex over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Implex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our ongoing project scope and deliveries include: 

• Porting the SOFT EDGE flagman iOS app HailMaster to the Android platform
• supporting the building of CI/CD processes for all product range
• building reliable BAU and release processes for all products by engaging highly skilled QA engineers from Implex

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's measurable outcomes include: 

• the successful porting of HailMaster to Android in 4 months
• the implementation of CI/CD processes within 2 weeks
• the establishment of structured BAU and release processes within 2 weeks

Additionally, the adoption of QA support and tracking user onboarding and feedback show that NPS has grown recently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All our requests were processed without hesitation, and the assigned PM was always available to answer our questions and address needs. Initial time and cost estimation were precise and we didn't face any significant delays or deadline postponements that allow us plan all our other projects activities in a reliable manner.

What was your primary form of communication with Implex?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The Implex team provides access to highly skilled professionals on short notice with quick onboarding and proactivity. There is transparency and an excellent cultural fit between teams.

Are there any areas for improvement or something Implex could have done differently?

We are fully satisfied with the current level of support and attention to our project needs.

BACKGROUND

Please describe your company and position.

I am the Managing Partner / CEO of Video Gorillas

Describe what your company does in a single sentence.

VideoGorillas is a media-focused product and services company that develops state-of-the-art video technology incorporating machine learning, neural networks, visual analysis, object recognition, and live streaming.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Implex to accomplish?

• Create Product Roadmap
• Setup Intake/Demand management
• Setup Project Portfolio management
• Setup Agile SDLC
• Setup Resource management and forecasting

SOLUTION

How did you find Implex?

Worked with them previously on a number of projects

Why did you select Implex over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned
• Previous experience

How many teammates from Implex were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Project portfolio management framework: Developed a framework for managing the customer's project portfolio. This includes criteria for project selection, prioritization, and resource allocation. 
• Resource planning methodology: Developed a methodology for resource planning that takes into account the customer's business goals, budget, and constraints. This included a process for identifying resource requirements, assessing availability, and allocating resources to projects. 
• Project portfolio and resource planning tool configuration: Help adopt the proposed project portfolio and resource planning tools that will help manage the portfolio and resources more effectively. 
• Project prioritization and selection process: Developed a process for selecting and prioritizing projects in the portfolio. This included criteria for assessing project feasibility, strategic alignment, and resource availability. 
• Resource allocation process: Developed a process for allocating resources to projects in the portfolio. This included a method for balancing resource demand against availability and for managing conflicts between projects. 
• Training and support: Provided training and support to projects and resource management teams to ensure that they were able to use the new tools, processes, and methodologies effectively 
• Monitoring and reporting: Introduced the tools and techniques for tracking the roadmap implementation progress, team/resources utilization and performance. This included regular reporting to management on the status of the portfolio and the performance of individual projects. 
• Continuous improvement: Developed a process for continuous improvement of the project portfolio and resource planning processes. This included regular review and adjustment of the portfolio, as well as ongoing improvement of the resource planning process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Project Portfolio Management Framework: 
   • Increase in the number of projects aligned with organizational strategy by 20%. 
   • Reduction in time taken to make project selection and prioritization decisions by 15%. 
   • Improved utilization rate of resources across the portfolio by 10%. 
2. Resource Planning Methodology: 
   • Reduction in resource conflicts and over-allocations by 25%. 
   • Alignment of resource allocation with budget constraints improved by 30%. 
   • Improved accuracy in forecasting resource needs by 20%. 
3. Project Portfolio and Resource Planning Tool Configuration: 
   • Reduction in time spent on administrative tasks related to portfolio and resource management by 40%. 
   • Improved data accuracy and availability for decision-making by 15%. 
   • Increase in user satisfaction and adoption rates of the new tools by 20%. 
4. Project Prioritization and Selection Process: 
   • Improved alignment of selected projects with strategic objectives by 25%. 
   • Reduction in time and resources spent on non-strategic or low-value projects by 30%. 
   • Enhanced stakeholder satisfaction with project selection decisions by 20%. 
5. Resource Allocation Process: 
   • Improved balance between resource demand and availability by 15%. 
   • Reduction in resource contention issues between projects by 20%. 
   • Increase in project delivery success rates due to appropriate resource allocation by 10%. 
6. Training and Support: 
   • Increased competency and proficiency of project and resource management teams by 20%. 
   • Reduction in support tickets or help requests related to the new tools and processes by 30%. 
   • Enhanced user confidence and self-sufficiency in using the new systems by 25%. 
7. Monitoring and Reporting: 
   • Timely identification and resolution of issues affecting project and portfolio performance improved by 20%. 
   • Improved visibility and transparency in reporting to management by 15%. 
   • Enhanced decision-making based on accurate and timely reporting improved by 20%. 
8. Continuous Improvement: 
   • Increased frequency and effectiveness of portfolio reviews and adjustments by 10%. 
   • Identification and implementation of process improvements leading to enhanced efficiency by 15%. 
   • Improved satisfaction rates among stakeholders regarding the portfolio and resource planning processes by 20%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team exhibited a well-structured project management approach that streamlined our project selection, prioritization, and resource allocation, aligning well with our organizational goals. Their adept configuration of project management tools reduced administrative tasks and improved data accuracy for better decision-making. 

The training provided elevated our teams' competency, and their robust monitoring and continuous improvement mechanisms ensured timely issue resolution and enhanced project portfolio management effectiveness. They consistently delivered on time and responded promptly to our needs, showcasing a proactive understanding of our requirements and ensuring our expectations were met efficiently through regular reporting and feedback loops.

What was your primary form of communication with Implex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This Poland-based company, founded by Ukrainians, specializes in providing tailored project and resource management solutions alongside software development services. They are known for their efficiency, timely delivery, and responsiveness to client needs. Additionally, they are committed to supporting displaced Ukrainians and facilitating job opportunities for developers throughout Eastern Europe.

Are there any areas for improvement or something Implex could have done differently?

They performed great and I don't think they could have done anything differently to improve things on this project.

BACKGROUND

Please describe your company and position.

I am the Senior Direct of Engineering of Percona

Describe what your company does in a single sentence.

Percona is an open source database software, support, and services company that helps make databases and applications run better.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Implex to accomplish?

• Build a telemetry metrics solution for collecting product metrics
• Provide a Product Engineering team to own development of a specific Product

SOLUTION

How did you find Implex?

• Referral

Why did you select Implex over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Implex were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a telemetry service that was lightweight, scalable and flexible for future expansion. It needed to be integrated with our existing monitoring product (PMM) and adhere to our standards, policies and practices. The service needed to accept data collection feeds from a variety of services with a common ingestion, handle disruptions and scaling challenges.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Desired project was delivered on schedule with greater than desired value. Adoption for internal clients exceeded expectations and drove desire for additional enhancements and greater involvement with Implex. in addition, contributions to our processes, tooling and engineering practices made over the course of their contributions improved our overall engineering departments' capabilities

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project work delivered on time and on budget. Project management and communication was highly reactive and responsive. Targeted project was so successful we expanded and deepened our relationship giving Implex ownership of a key Product Engineering Team Implex management are very effective and respected partners

What was your primary form of communication with Implex?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Technical acumen of engineering lead, communication and positive teamwork of project manager, desire to make a positive contribution beyond the immediate project definition, overall team attitude, participation and contributions. They're excellent teammates and partners

Are there any areas for improvement or something Implex could have done differently?

Nothing significant comes to mind. Some natural communication challenges with remote work, etc but the bulk of that was on our end not theirs. Can do, open and honest positive attitude for addressing challenges

BACKGROUND

Please describe your company and your position there.

I am the cluster (language) adviser in the project 'Finnish support to Ukrainian school reform' ('Learning Together')

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Implex, and what were your goals?

We wanted to develop a mobile application in a form of a game to assist (through visual and audio aids) the students and teachers in learning/teaching the Ukrainian language.

SOLUTION

How did you select Implex and what were the deciding factors?

We made an open call for potential developers, evaluated proposals, and chose the best one based on the following: 1. Organisation (10%): - Previous experience in similar assignments 2. Service Provider’s Team experience (30%) 3. Technical Proposal (50%): - The relevance of the approach and implementation concept, - The sustainability of the proposed concept.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work A detailed concept was finalized by the Service Provider with guidance from the National Project Director, the Chief Technical Advisor, and the Project’s Language Adviser.

The scope of work of the Service Provider included, but not necessarily was limited to the following: 1. To design a concept for the mobile application in a form of a game describing the content and technical needs for its implementation. 

To develop the content for the mobile application in a form of a game including but not limited to the following. The mobile application should assist the student/teacher in studying/teaching the basics of the Ukrainian language – learning and reading the letters, sounds, syllables and words - in an interactive form.

 In consultations with the Hungarian and Romanian language experts, the most challenging issues in pronunciation of the Ukrainian language should be identified and addressed in the mobile application/game.

The mobile application/game graphic design should correspond to the Project’s other visual products. 2.4. Maximum use of visual (and audio) aids for each unit, pronunciation of the sounds, syllables and words.

Languages of the mobile application: Ukrainian, partially Hungarian and Romanian. To develop the mobile application/game taking into account technical issues, e.g. developed for iOS and Android platforms, child-friendly design (user interface), offline usage, maintenance possibilities, possible data exchange with external storage, possible data backup, etc.

Expected deliverables Design and present the concept of the mobile application/game with a detailed description of the content and technical components. Draft an inception report outlining the activities to be undertaken, with an implementation plan and timelines.

Pilot the mobile application/game with a number of beneficiaries (in this case, students of the Hungarian and Romanian national minority groups of a certain age/school grade, teachers of the schools with instruction in the Hungarian and Romanian languages).

Provide a monthly Progress report and three semi-annual reports describing the accomplishments. Provide a final product (taking into account its sustainability, ownership and possible restructuring and alterations) and technical instructions for using the product.

Provide a final report showing activities undertaken, challenges and successes while piloting, results (planned and unplanned), lessons learned, and future recommendations for possible future owners, as well as at least a one-year warranty on the program/website developed.

How many resources from the Implex team worked with you, and what were their positions?

A project manager was assigned. We mostly interacted with one content developer, and two lead front- and backend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the launch of the application, we have received positive feedback from users. The average rating of the app in GooglePlay and AppStore is 3.6 out of 5.

Describe their project management style, including communication tools and timeliness.

'Implex' is a liable and responsible company. During our cooperation, the work ethic was at a high level. The company is proven to be efficient and has shown the capacity to deliver products on time. Communication with 'Implex' is fluent and it has proven team working skills.

What did you find most impressive or unique about this company?

The team demonstrated unprecedented flexibility and commitment to providing a high-quality final product.

Are there any areas for improvement or something they could have done differently?

Greater detail in the interim reports with proposals for technical improvements could better contribute to the promptness of the tasks.

BACKGROUND

Please describe your company and your position there.

I'm the editor-in-chief of Wikiart.org. It's an online visual art encyclopedia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Implex, and what were your goals?

Our site was created a while ago and we needed a new approach to UX/UI issues.

SOLUTION

How did you select Implex and what were the deciding factors?

This vendor was recommended to us. We've checked previous projects and were impressed by creative problem-solving skills.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had meetings once a week where we've discussed ideas and solutions. In the process, we've changed the architecture and migrated to the NoSQL database, re-designed the UX/UI, added the video section, optimised SEO, added tags using Google AI

How many people from the Implex team worked with you, and what were their positions?

A project manager, two developers, a tester, and (from time to time) a designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increased monthly visits from 1.1 to 2.3 million (added Chinese localization; optimized SEO and advanced tagging put WikiArt on the first page of Google search for art-related queries); engine performance growth by 30%

Describe their project management style, including communication tools and timeliness.

We had once-a-week meetings with the team, used skype, pivotal tracker, and then slack in between the meetings.

What did you find most impressive or unique about this company?

Where we saw problems, this team saw possibilities. They have an impressive creative approach throughout the workflow.

Are there any areas for improvement or something they could have done differently?

I am completely satisfied with my working experience with this team.

BACKGROUND

Introduce your business and what you do there.

I was a former product owner at SmartLane, which was an online auction platform for vehicles. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Implex?

We needed software where car dealership shops could sign up with SmartLane and list their inventory of vehicles. The application would let them create an inspection report to go along with the inventory. The idea was that an end-user could view the vehicle, look at the inspection report, and then join an online auction. They could bid in real-time and eventually win a vehicle. 

SmartLane would then arrange for the actual transaction behind the scenes for payment and delivery of the vehicle. To create the mobile and web application, we hired Implex. 

SOLUTION

What was the scope of their involvement?

Slava (CEO & Co-Founder) and his team worked with us as a development and design shop. We provided our product requirements and design mockups, and they built the web and mobile applications. The Implex team created a custom engine for the auction, which was at the core of this project. 

The mobile app was the primary platform we were focused on. We didn't use any pre-existing auction software — they put together their own version of such software. As a result, a lot of the work revolved around perfecting that auction experience. 

What is the team composition?

We worked with Slava, and he was the representative of the team. There were a few other people that we had interactions with, but any communication we needed went through Slava. 

How did you come to work with Implex?

Slava was already working with SmartLane when I became involved, so I wasn’t part of the decision to bring them on. 

How much have you invested with them?

I believe we invested over $50,000. 

What is the status of this engagement?

We worked with them from February 2018–March 2019. The first functional MVP was finished three and a half months after we started, and we continued working with them on other things. We built more of our inspection app and the web app version of the software later in that timeframe.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

All of the boxes were checked in terms of what the software was doing and how it was performing on the devices and platforms that we were targeting. We felt confident that it was ready for use by consumers, but due to business decisions around direction and focus, that portion of the software that we built wasn't utilized at the level we wanted it to be.

The way we measured success was by running our own internal auctions. We involved some customers for early feedback and had real auctions with real vehicles. We also did load tests on the app, so we know that it could’ve supported the number of users we were targeting. 

We didn’t track so much of the commercial consumer response. SmartLane had some initial funding that kept it going through the time that it was around. Eventually, the investors moved away from the online auction platform before we had a chance to engage with the customers. 

How did Implex perform from a project management standpoint?

We were able to hit our major deadlines. The Implex team worked in a different time zone, but they managed to match our hours here. They were very available — much more so than other offshore teams I've worked with.

What did you find most impressive about them?

I found them to be very professional. At that time, Implex was a relatively small shop, and they were well organized. Slava did a good job of communicating clearly, and the team had a lot of structure and process in place. As a result, it was very easy to understand where things were at any given moment. That was really helpful for us to be more agile in our decision making. 

Are there any areas they could improve?

No, there aren’t. I don't have any critical feedback for them. We were pleased in general with their effort. As they grow, they'll be able to support more and more projects. 

Do you have any advice for potential customers?

Customers should be very upfront about their needs. Slava can help translate that and fully understand exactly what they’re trying to get to, helping them make good decisions. They shouldn’t come with everything set in terms of what they want.

They can hand over their priority list, and Slava will help refine it. They’ll receive good suggestions on what they could go without and a faster way of getting to what they need. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of Admissions. We’re an online platform for college admissions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Implex?

Our objective was to build a solution from scratch. We had the idea but didn’t have any technical development expertise.

SOLUTION

What was the scope of their involvement?

We brought Implex on to help us with the architecture, development, and technology stack of our web portal.

What is the team composition?

We’ve worked with 5–6 people.

How did you come to work with Implex?

We had a technical advisor who had worked with them in the past, so they came recommended. Ultimately, I interviewed many vendors but I felt that Implex had the best handle on the technology. They were able to relate to me as a business owner.

What is the status of this engagement?

The ongoing engagement started in August 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had thousands of users utilize the platform.

How did Implex perform from a project management standpoint?

We use a project management tool, and they’ve adapted Slack to work with us as well. I really appreciate that they work closer to our time zone’s hours.

What did you find most impressive about them?

They have a cost advantage as one of the best international companies; however, they also seem as if they’re US-based. In other words, they’ve brought the best of US-based outsourcing companies with the cost and efficiencies of an international developer.

Implex effectively took my business requirements and translated them into technology and advice. They weren’t just building to build; they gave me ideas and helped me understand the full business impact of things I asked them to do. Their team has acted as our technical advisors, which is quite unique.

Are there any areas they could improve?

Early on, I started with them and then paused the engagement because I didn’t have the budget for a couple of quarters. When I came back, I didn’t have the same developer. That’s a challenge with outsourced developers, if we don’t keep them, they may not be available later. Frankly, this is a challenge in the market in general.

Do you have any advice for potential customers?

They will lead you down the right path. Implex is great at managing their process to make for the best outcome.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and former owner of an application that deals with loyalty cards and payments, among other services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Implex?

We’ve been working with retailers, restaurants, and other businesses that have loyalty cards. After various failed engagements with several other vendors, Implex helped us develop a solution that digitizes these cards.

SOLUTION

What was the scope of their involvement?

Their team worked to produce a solution that digitizes different businesses’ loyalty cards. Integrated with a Mastercard payment system, the solution — predating Apple Pay or Google Pay — allowed users to scan their loyalty cards for instant mobile payment.

What is the team composition?

We had 7 fulltime teammates, which included a team leader, architect, iOS and Android developers, and designers.

How did you come to work with Implex?

We had several failed engagements with other partners who didn’t understand what we were looking for. Implex was a referral by a friend of mine who’s in the development business. Upon meeting them, we decided to go forward with them.

How much have you invested in them?

It was a total investment of about $1.5 million, which includes the production of the scanner that’s sourced in China.

What is the status of this engagement?

I believe the engagement lasted between December 2014 until January 2017, when the solution was released.

I think it was the end of December 2014 until January 2017 when it was released. It worked great in retail, and I sold the project in 2017 to someone who wanted to have it as a white label.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Implex proved to be an excellent provider who could deliver, unlike our previous partners. The solution took off and was enjoyed by many retailers and stores. The product was acquired by a larger company later in 2017, but I’ve recommended Implex to many associates for their ability to deliver.

How did Implex perform from a project management standpoint?

Implex was always on time with their delivery.

What did you find most impressive about them?

They were able to grasp my vision and execute upon the product, a feat that many other providers weren’t capable of.

They were also very patient in explaining unfamiliar processes. They didn't show any frustration and used language that I, as a non-IT person, could understand.

Are there any areas they could improve?

No, there isn’t anything I can really fault them for. I do think that we were ahead of our time when we developed the application. The functionalities we developed received increased traction years later, and now it’s an industry standard. If I was creating the solution now, I would execute the project differently.