What evidence can you share that demonstrates the impact of the engagement?
They made things much easier for us by creating a tool for the whole department to utilize. The tool allows us to gather materials and data in one place instead of searching multiple systems with keywords, which was very time-consuming.
How did ImpiCode perform from a project management standpoint?
They stayed within the original budget. The project was not completed in the original timeframe because the scope changed as the project progressed; we, the clients, realized that there was more we needed done than we originally anticipated. Our project manager was extremely patient with all of our questions and changes. She spoke with us in layman’s terms instead of technical jargon, which we, coming from a humanities background, deeply appreciated. In all, we were very satisfied with the project manager and how the project was managed.
What did you find most impressive about them?
Asia (Project Manager) was exceptional, patient, and professional. Even when we repeatedly asked the same questions, she was calm and patient. She was flexible when we wanted to make changes — or reverse changes we had previously requested — and it was evident that she was knowledgeable and competent. We completely trusted her to manage the project well.
As a team, they communicated well with us, and they were clear when communicating a change or suggestion. One advantage of working with them is that they are a smaller company instead of a large corporation, so we had the opportunity to communicate directly with management and executives. Moreover, one of the executives even oversaw our project and gave valuable input and suggestions we hadn’t thought of.
Another thing that impressed us was that they, as a company, were available for our calls and questions at any time. We never had to wait for a call-back or for a change to be made because they were always at the ready to make an adjustment.
Are there any areas they could improve?
At this time, I don’t have any suggestions or complaints.
Do you have any advice for potential customers?
Even if you have very unique specifications, needs, and an idea for how long you think the project should take, you should always add a few months onto your timeline expectations. If you think that it will take one year to complete the project, expect it to take 16 months, as you don’t know what ideas you, as the customer, might think of in the middle of the project or what changes you would like to make. It’s better to give yourself that extra room for improvement and changes.
We didn’t realize how much we could do with the system and, once we realized all of the possibilities, our project didn’t look the same as it did at the beginning. In the end, it was much better and the extra time was worth it, but we should have anticipated the possibility of a longer timeframe in advance.