Impero IT Services

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Innovate Solutions Group. We’re a small startup specializing in holding portfolios and providing returns to investors based on mutual funds.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services?

We were looking for someone to finish developing our product. The company we had hired was unable to fulfill the requirements.

SOLUTION

What was the scope of their involvement?

Impero IT Services developed a platform to support our investors. It's customized to our specific needs, with the capability to accommodate many investors. It allows us to manage the mutual funds and all aspects of investments and content for our clients.

What is the team composition?

Mohammed (Project Manager) was my point of contact. He oversaw the team, which included developers.

How did you come to work with Impero IT Services?

The first company we had hired recommended them to us to finish the job. We liked that Impero IT Services was smaller, and they responded quickly during the hiring process.

How much have you invested with them?

We spent $30,000–$40,000.

What is the status of this engagement?

We worked together from January–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The platform works well and is secure. It flawlessly handles the 200 people we brought in over the last year and is capable of handling more. The team met all the requirements and was adaptable to any changes we made. 

They competently solved the issues encountered by the previous company. They were a great partner for us, and we plan to work with them again.

How did Impero IT Services perform from a project management standpoint?

They were responsive and delivered on time. We communicated mainly via Zoom. 

What did you find most impressive about them?

They were intuitive, providing helpful suggestions throughout development. Unlike any other company I’ve seen, they consistently delivered high-quality products on time and at the quoted price.

Are there any areas they could improve?

The time zone difference was a slight issue, but they did their best to accommodate us.

Do you have any advice for potential customers?

I would gladly recommend them to anyone.

BACKGROUND

Please describe your company and your position there.

Meantóir is a specialist educational support service based in Donegal, Ireland for early childhood service providers working with babies, young children and their families.

With over twenty years’ experience in early childhood care and education including management, academic training and development, CPD mentoring, research and policy – we offer an extensive package of supports to assist you to become a high quality service that provides positive experiences for children. Avril McMonagle is the Lead Consultant and founder of Meantóir.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services Pvt. Ltd?

To develop an online and mobile application that would function as a teaching tool for educators and provide information for parents.

What were your goals for this project?

To develop an attractive and functional mobile application that would have a fluid and simple flow for documenting children's learning Act as a communication tool between the early childhood service and parents where real time updates can be sent to parents via a link to their phone. To optimise time, cost and eco-efficiencies for early childhood services by minimising staff administration time, reducing ecological harm through a significant reduction in paper and printing processes and making cost efficiencies on both.

SOLUTION

How did you select this vendor?

An collaborative partner of Square Root Solutions - a company in Ireland.

Describe the project and the services they provided in detail.

ImperoIT designed, developed and delivered an online and mobile application that allows educators to record, compile and share a progressive record of children’s learning and development under the themes of Aistear: The Early Childhood Curriculum Framework. They developed an interlinked App for parents to view their child's learning progress. ImperoIT provided all services from the design concept stage to delivery of the final product.

What was the team composition?

Project Manager Developers, designers, testers, marketing. All team members were efficiently coordinated by the Project Manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Feedback on our product has been excellent. It has surpassed my expectations and I am delighted with the end product which is professional, attractive and functional. My client base are impressed with the easy flow of the app and the user experience is very positive.

How was project management arranged and how effective was it?

Excellent project management experience from ImperoIT. I received regular updates, communication was efficient and effective and all queries were responded to in a timely manner. I had the same project manager throughout the project which was extremely helpful for the continuity of information.

What did you find most impressive about this company?

ImperoIT are a solutions based company. Regardless of the challenge, a solution was found. Their ability to keep the client in the loop and communicate is also very impressive. I particularly liked the way the whole team invests in your product - they displayed a genuine interest in making my product the best it could be.

Are there any areas for improvement?

I am happy with all aspects of service from ImperoIT.

BACKGROUND

Please describe your company and your position there.

Eureca Mobile distributes Masternaut fleet management solutions in the Benelux Union (Belgium, the Netherlands, and Luxembourg). Masternaut is Europe's leading mobile resource management provider. We specialize in vehicle and asset tracking as well as mobile workforce applications.
 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services Pvt. Ltd ?

We needed customized reporting based on the Masternaut API for one of our clients. 

What were your goals for this project?

Our objective was to deliver weekly driver reporting to our client's divisions.

SOLUTION

How did you select this vendor?

We chose them based on our positive previous experience working together.

Describe the project and the services they provided in detail.

After drafting the requirements, we analyzed the API. Impero IT Services Pvt. Ltd created and optimized Big Data clusters, then built, ran, and optimized big data queries. They plotted graphs and scheduled email reports. Finally, they handled testing and production to roll out the solution.

What was the team composition?

We worked with developers, testers, and a project manager from their team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

In line with our expectations, Impero IT Services Pvt. Ltd delivered the automated reporting our client needed. 

How was project management arranged and how effective was it?

Impero IT Services Pvt. Ltd is an offshore team, so they worked with us remotely.

What did you find most impressive about this company?

Impero IT Services Pvt. Ltd is impressively solution-oriented. I appreciated their responsiveness to our client.

Are there any areas for improvement?

The deadlines were not always met.

BACKGROUND

Please describe your company and your position there.

I’m the acting CEO and sole founder of Payfrit, a restaurant and hospitality app. We bring the table ordering capabilities of a tablet like Ziosk to the customer's mobile device. Our first live version is now set to launch after spending about two years on development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services?

I needed a company that could execute on my ideas and my vision for Payfrit. This included mobile app development, web development, and backend management.

SOLUTION

How did you select this vendor?

I initially sent out an RFP to over 60 companies I personally sourced online and out of 15 suitable responses, Impero’s stood apart from the rest. They communicated very effectively right from the first email. Raza’s (Business Development Manager, Impero IT Services) understanding of and enthusiasm for the project actually led him to create a proof of concept (POC) demo on Android before they were even awarded the project. After seeing his initial response and how well he understood our long-term goals, it was immediately obvious that they were qualified to take on the project.

Can you go into detail about the services they provided and the scope of the project?

Impero oversaw frontend and backend development of two Android apps, one iOS app, and an ASP.NET web framework. They also integrated with various third-party APIs including AWS.

What was the team composition?

Raza led the team and a senior iOS developer served as second in command. There was also a team of about six developers that worked on the project. I communicated with all of them as needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve gotten great feedback on the App Store and the Google Play Store from both restaurant customers and end users alike. The layout is consistent with what we envisioned.

How was project management arranged and how effective was it?

I primarily communicated directly with Raza and he liaised with the rest of the team, as they weren't as well-versed in English. The engagement has been very smooth. Effective communication has been one of our strongest working points.

What did you find most impressive about this company?

Despite a significant time difference, they’ve communicated effectively and worked collaboratively.

Are there any areas where they can improve?

I would love if they were to open a local office!

BACKGROUND

Introduce your business and what you do there.

We are located in Madrid, Spain, and are dedicated to creating content related to home goods. At Facilisimo we want people to live and enjoy their home and their free time, therefore we offer all the content one would need for it, from decorating to cooking, going through DIY and helping with your garden. We only operate in Spanish. We have more than 50 million followers on Facebook from across the globe. We also have other areas of focus in the company, including one related to mindfulness.

I am the CTO of the company. I am in charge of developers and technologies, both current and future ones. I lead our developer and operations teams, decide what technologies we use and am an active part of the definition of new projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impero IT Services?

As part of our life vision we created a foundation to try to help society with what we do best. We thought that by joining mindfulness and technology we could help people to be happier, of course in Spanish, for all the people that want to have the opportunity to do so in their mother tongue. However, we didn’t have the knowledge needed to build an app and needed a partner.

SOLUTION

What was the scope of their involvement?

They've been in charge of both Android and iOS development. Both apps are intended for self-guided meditation and psychological positivity exercises. Impero IT created the apps from scratch, although we wanted to make the design in house and have the control over the web based part of the project so we worked very closely with them from the beginning of the project. Both apps were developed natively. There is an admin panel for the applications, which was developed on our side. We didn’t have well-defined specifications and changed the application several times. They always adapted quickly.

All user data is stored in our database. We have built an API which communicates with the application internally. The data is also stored internally by the apps, but the APIs allow the data to be retrieved on multiple platforms.

As I said, the design of the app was our responsibility, but Impero always gave us suggestions for improvements.

How did you come to work with Impero IT Services?

The app was a secondary issue for us, so we didn't want to use our in-house resources. We decided to find a partner and we found Impero IT through LinkedIn, we contacted them and a few others providers, but chose Impero because they replied to us quickly and were professional, answering all of our questions and giving us a good project cost estimate. There were a great choice.

How much have you invested with Impero IT Services?

The cost of their work was around €14,000 [$16,000].

What is the status of this engagement?

We started working with Impero IT in August 2016 and the partnership is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are planning to launch the app in September 2017, after some testing. We don’t have any statistics yet.

How did Impero IT Services perform from a project management standpoint?

The communication was fluid. They got in touch with me anytime I needed them, despite the time zone difference. We had direct contact with them all the time and they are always available for us. The communication overall has been great.

What did you find most impressive about Impero IT Services?

They stood out with quick communication around our issues. We are building the API part, while Impero is in charge of native app development. They always found solutions for our issues, and the communication was great.

I have to say that they are a fantastic partner, very skillful and comprehensive, and with unlimited patience. Through the duration of the project, we changed the scope 3 times, which required new estimates and we never received anything but good responses and good work. We've discussed all the parts of the project as a peer and always received their recommendation about the best way of doing things.

Are there any areas Impero IT Services could improve?

No. This was our first outsourcing project, and we’ve been very happy with the results.

BACKGROUND

Please describe your company and position.

 I am the ceo of a social networking company 

Describe what your company does in a single sentence.

We are a social network

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Impero IT Services to accomplish?

UX/UI design, branding, and Mobile app development of their social activity app.

SOLUTION

How did you find Impero IT Services?

Referral

Why did you select Impero IT Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Impero IT Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

they created a full mobile UI/UX system, developed brand assets including logo and color schemes, and designed screen-by-screen flows. their team worked closely with us to integrate designs into development module by module.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On-time MVP release
• High usability scores from testers
• Increase in App Store conversion rate
• Strong brand recognition

Describe their project management. Did they deliver items on time? How did they respond to your needs?

weekly delivery cycles. They quickly addressed feedback with creative alternatives when needed.

What was your primary form of communication with Impero IT Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ability to fuse creative direction with structured design and build execution.

Are there any areas for improvement or something Impero IT Services could have done differently?

proved documentation during handover. All questions were answered promptly.

BACKGROUND

Please describe your company and your position there.

I am Managing Director. My company provides a work manual based on International Auditing Standards to External Statutory Auditors for them to record their auditing work on financial statements.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services Pvt. Ltd, and what were your goals?

To convert our MS Excel based work manual into cloud based manual.

SOLUTION

How did you select Impero IT Services Pvt. Ltd and what were the deciding factors?

After a long search, found Impero IT through a recommendation by a mutual acquaintance. A face to face meeting to discuss the requirement was the deciding factor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To convert our MS Excel based work manual into cloud based manual with enhancements and interactivity to result in a final closed file in PDF format. Allocate personnel to areas of work so that others cannot over-write.

How many people from the vendor's team worked with you, and what were their positions?

• a director
• a programmer
• a liaison person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Specifications implemented and adjusted with lists.

Describe their project management style, including communication tools and timelines.

Skype and emails.

What did you find most impressive or unique about this company?

Their maximum co-operation, rapid delivery, and attention to detail impressed.

Are there any areas for improvement or something they could have done differently?

No since it was very well planned and managed.

BACKGROUND

Please describe your company and your position there.

I’m the VP of IT for a company that delivers distribution solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impero IT Services Pvt. Ltd?

We needed to design and develop a purchase order (PO) system for a self-storage warehouse.

What were your goals for this project?

We wanted a web portal that would post the PO process in our database, assign it to a less than truckload (LTL) carrier, and send a status notification to the customer.

SOLUTION

How did you select this vendor?

We were referred to them and researched them online.

Describe the project and the services they provided in detail.

They delivered the exact application we wanted.

What was the team composition?

We worked with a five-person team that included one project manager, one designer, and three developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Though we had some issues with FTP access, the application is working flawlessly.

How was project management arranged and how effective was it?

They managed the project impressively, responding promptly and meeting all deadlines. We used Bitbucket as a code repository.

What did you find most impressive about this company?

We had direct access to their project manager and developers, who provided detailed documentation.

Are there any areas for improvement?

They would benefit from improving their software testing process.