What evidence can you share that demonstrates the impact of the engagement?
They’ve given us a presence where we would otherwise not have one. Their work has given a lot of people the key to our door, to find us. Had we not utilized the services, many people would’ve had a challenge finding us and our products, which would result in no sales.
Nicole is exceptional at what she does in the marketing and social media space. She has a skill set that’s surprisingly deep for her age and her writing is just phenomenal—it helps us a lot. She provides a good, solid foundation, and works hard and smart.
Everything on our website was built from zero over a period of about nine years. We’re continually striving to get better at and improve our web presence, and we do it on a fairly tight budget. I’m not tight; we’re just smart. Nicole is a big part of that.
How did Imperial Social perform from a project management standpoint?
I give them a perfect score in this respect. I typically send Dropbox links for new projects, then they look up company bios and do all the legwork. I don’t want to micromanage the work as it needs to be their creative flow. I know that we need an online presence, but I don’t care too much about the specifics of what it looks like.
What did you find most impressive about them?
It’s their writing. Nicole has a way with vernacular that’s just special and not everyone can do. There’s an art to mastering the understatement, and most people don’t understand how to do it. It’s a magical formula that you can’t teach, and she’s got it.
Are there any areas they could improve?
I could increase my presence on other social media platforms, but, for who we are, what we have is effective. A lot of companies and people always try to make everything a little better, but our portfolio, marketing, and web presence show our successes. People visiting our site may not buy something from us; it may not be what they’re looking for, but they’ll definitely be intrigued.
Do you have any advice for future clients of theirs?
Clients have to understand what they’re getting when hiring them—the most integral, creative work, which is stunning to me.