immence

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Boutique Tree

Describe what your company does in a single sentence.

Boutique Tree is a drop shipping service that provides boutique owners with a wide range of products, including denim, shoes, tops, dresses, and accessories. All products are in stock and ready to ship from the USA, ensuring fast shipping times.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire immence to accomplish?

• Improve the existing codebase to make it stable, efficient, and well-documented.
• Reduce unnecessary costs, including lowering monthly hosting fees.
• Enhance security and implement automatic, periodic data backups.

SOLUTION

How did you find immence?

Referral

Why did you select immence over others?

• Pricing fit our budget
• Referred to me

How many teammates from immence were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project was focused on improving the performance and stability of our drop-shipping website, Boutiquetree, which serves the fashion retail and e-commerce industry. Coming from a non-technical background, our collaboration is the only reason I can confidently handle and train my staff to manage admin work easily. The website was developed using a combination of Node.js, PHP, Shopify, and React, and it had several issues that needed fixing.

The key deliverables included:

• Optimizing the Codebase: The team cleaned up and organized the existing code, making it more stable, efficient, bug-free and easy to work with in the future.
• Cutting Costs: They reviewed and optimized our server setup, which brought down our hosting costs from $900+ per month to just $200.
• Automated Backups: They set up a system for regular, automated data backups to ensure our business-critical information is always safe.
• Boosting Security: They strengthened the website’s security to better protect customer data and transactions.
• Ensuring Seamless CMS and Shopify Integration: They made sure everything, from CMS workflows to Shopify integrations, ran smoothly alongside the Node.js and React components.

The team at Immence worked smartly to deliver us more than we asked by paying attention to the finer details. Their work made a big difference for us, and we’re really happy with the results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of the project were genuinely impressive and made a huge difference for us:

• Fixed Critical Bugs: The website we had from the previous vendor was full of bugs. One major issue was that product prices fluctuated automatically, which cost us nearly $75,000 in losses. Immence resolved these problems completely, stabilizing the website and ensuring accurate pricing.
• Significant Cost Savings: They optimized our hosting setup, bringing down our monthly hosting costs from over $900 to just $200. That’s a massive yearly saving of more than $8,000!
• Automated Backups: Immence set up a system to automatically back up all our data regularly. This means we no longer have to worry about losing important information.
• Enhanced Security: They improved the website’s security, protecting sensitive customer data and ensuring safer transactions.
• Cleaner, Easier-to-Manage Code: They transformed our codebase into something stable, well-documented, and easier to maintain, which will make future updates much simpler.
• A Reliable Platform: With all the improvements they made, our website has become a stable and efficient platform that supports our business goals instead of holding us back.

The progress is undeniable, and we’re so relieved to have a website that finally works the way it should. Immence went above and beyond for us, and we couldn’t be happier with the results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent. From the beginning, we agreed to have regular meetings every Monday to review progress, and they also kept us updated through emails during the weekdays. Their communication was consistent and clear, which made the entire process very smooth.

At the start of the project, they went above and beyond to address our most urgent issue—the automatic pricing fluctuation bug. To resolve it quickly, we had both day and night meetings. This showed their dedication and willingness to prioritize critical tasks. Once this major issue was fixed, the workflow became much smoother.

They managed the project very smartly. Their first step was optimizing the server, which reduced our hosting costs significantly from the very first month. After that, they tackled the critical pricing bug, which took longer because the frontend and backend code from the previous vendor was poorly written. The team spent extra time reviewing and fixing it, ensuring it was done thoroughly.

After solving the major issue, they systematically worked on fixing all other bugs, including ones we hadn’t even identified ourselves. This level of attention to detail was impressive. Once the bugs were resolved, they shifted their focus to improving the website’s security and ensuring everything was stable for the long term.

What really stood out was how they considered our future needs. They structured the code and the overall system in a way that would make any future updates or additions much easier and quicker to implement.

Overall, they were highly responsive, organized, and proactive in their approach, ensuring all items were delivered on time and exceeded our expectations.

What was your primary form of communication with immence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Immence was its solution-oriented approach. Instead of focusing on the problems we were facing, they worked proactively to resolve the immediate issues along with future-proofing our website. Their ability to balance solving critical issues while considering long-term needs was truly remarkable.

As a non-technical team, we also appreciated how they took the time to explain the technical aspects in a way we could understand. Reduced pricing of server was a magical moment which made the very first impression positive for us to move forward. They empowered us by sharing insights and providing valuable suggestions that will benefit us in the future.

Their smart approach, dedication, and ability to deliver results exceeded our expectations. They didn’t just fix the problems; they transformed our website into a stable and efficient platform. We are extremely happy with their work and would highly recommend them to anyone looking for a reliable and innovative partner.

Are there any areas for improvement or something immence could have done differently?

Honestly, we don’t have anything to suggest for their improvement. Their work was exceptional in every way, and they exceeded our expectations. In fact, if we had hired Immence from the very beginning, we could have saved a tones amount of money, time, and stress.

They approached every challenge with a solution-oriented mindset and delivered results that not only resolved our immediate issues but also set us up for the future. Their communication, expertise, and dedication left no room for complaints.

We’re extremely satisfied with their work and would gladly work with them again on future projects.

BACKGROUND

Please describe your company and position.

I am an executive of Kohereza International

Describe what your company does in a single sentence.

Kohereza International offers comprehensive import-export services, connecting businesses across the globe and facilitating seamless trade.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire immence to accomplish?

• Enhance our website visibility
• Business consulting
• Corporate Branding
• Reduce turn around time

SOLUTION

How did you find immence?

Referral

Why did you select immence over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from immence were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our aim was to establish a strong digital identity for Kohereza, our import-export company, through entirely new branding and a global website featuring multilingual support. During our meetings, they identified several additional areas for improvement, which we subsequently incorporated into our scope based on their business consulting to help boost sales.

Key Deliverables:

• Website Development: A fully functional, custom website designed to be SEO-friendly.
• Integration of multilingual support to cater to our diverse client base.
• CRM System Implementation: Development of a robust CRM system to streamline our customer interactions and manage data efficiently.
• Branding and Visual Identity: Complete branding services, including the creation of a new logo that features a steamship, symbolizing our commitment to diverse transport modes.
• Establishment of a cohesive visual identity that aligns with our brand values.
• SEO and Analytics Strategies: Comprehensive SEO strategies that enhanced our online visibility and improved search rankings within a few months.
• Implementation of analytics tools to monitor website performance and user engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are extremely pleased with our progress, as Immence delivered outstanding results for this project. They not only created a visually appealing website and CRM but also revitalized our entire brand identity. The development of a modern, multilingual website has significantly boosted Kohereza's global reach and online presence.

Immence doesn’t just build websites; they provide comprehensive solutions that genuinely enhance our business operations. They took the time to understand our challenges and offered strategies that drive growth. The use of technologies like React and Node has ensured optimal performance and scalability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Although I’m not very familiar with technology, Immence recommended and set up Jira for detailed task management. Everything was properly planned and documented in Jira, allowing us to stay updated on all ongoing tasks at any moment. If any functionality required changes or confirmations, it was easy to track.

While some delays can occur due to changes during development, I found the process much smoother thanks to their excellent project management skills. Everything was clearly documented in Jira, so we didn’t have to rely on memory. They consistently addressed our needs while also offering their valuable insights, which were incredibly helpful.

What was your primary form of communication with immence?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique aspect of this company is that they don’t just focus on building your website; they genuinely provide solutions to your business challenges. I realized this after working with immence for the past nine months. Another impressive feature was their note-taking during meetings, which proved invaluable during critical calls regarding the finalization of the website’s look and feel.

Are there any areas for improvement or something immence could have done differently?

There are no specific areas for improvement that I can identify. Immence effectively met our needs and exceeded our expectations throughout the project. Their communication, project management, and responsiveness were all exemplary, making the entire process smooth and efficient. Overall, I’m very satisfied with the results and wouldn’t suggest any changes.

BACKGROUND

Please describe your company and your position there.

I am a partner in the healthcare service provider organization where we provide services for Dental, Ophthalmology, and Gynecology. We have multiple branches along with experienced doctors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire immence, and what were your goals?

We hired Immence as a technical partner to help us develop our technology. The company developed a website and a web-based admin panel where we can store our patients' data and keep them updated with reminders.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for someone who can understand our need for the project quickly and guide us with the best suitable solution for our healthcare organization. After reviewing many companies from Clutch, Immence really stood out. We got to look at their past projects conducted and were impressed with the quality and complexity of their past projects. Only after our initial conversation, were we where confident with selecting Immence for our project. They were constantly available with updating the progress of the project and showed how they have the technical know-how to get our product successfully delivered within the necessary time frame.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We being technically unsound, team Immence did a detailed analysis of our operations and then come up with a suggestion with the best web presence in the form of a website and software that would make our life easy. Having multiple branches at different locations, it was very difficult and time-consuming for us to manage everything. So they helped us in developing software where all the data of our patients can be stored and patients are able to easily get personal support. Now we are able to automate reminders to our patients that earlier man forces used to manage. Developing custom software for us that has made our operations easier than ever before. We were thankful to Immence for making all the effort in transforming our business operations at affordable rates.

How many people from the vendor's team worked with you, and what were their positions?

There was a team of 4 people working on our project. A project manager used to mostly communicate with me along with a designer, a front-end developer and a backend developer who worked together in making our software and website delivered timely.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This was a crucial project for us since we could provide and deliver the solution to our people, were happy with the results, and validated our technology. Additionally, they were able to combine our technology with others, which was essential for the success of the engagement.

Describe their project management style, including communication tools and timeliness.

Everything was completed by their team on schedule and on budget. We experienced some issues earlier with our internal team towards the immence team in terms of communication, but they are convenient and at the end, we were able to work through those issues and resolved. They have allocated more resources in order to finish the project earlier because our launch period is short and approaching. Jira was utilized for project management, and Microsoft Teams was used for communication.

What did you find most impressive or unique about this company?

Immence not only cares about their development work but more than that what I've found is they actually cared for our business in each and every sense which has impressed me a lot.

Are there any areas for improvement or something they could have done differently?

During our project time, we learned a lot from each other, so I don’t think there is any area of improvement in team Immence for now. They're covering all the checkboxes day by day.

BACKGROUND

Please describe your company and your position there.

I'm the manager of market-leading software that lets your company handle everything from online leads, and clients/accounts to opportunities, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire immence, and what were your goals?

With the rapid growth in user base, we realized our initial web version of the service was not scalable enough to allow further progress, including the launch of the long-awaited mobile app. We decided to rebuild the web version completely using more robust technology and simultaneously develop mobile app as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our prior experience with outsourcing software development taught us that value for money comes before money, therefore we were very diligent in our selection process. We thus conducted extensive research (using Google and Clutch), spoke with around ten companies, and had more in-depth project discussions with the top three.

Although it sounds absurd, there were occasions when immence gave the impression that they cared more about the project than we did. Their input far exceeded traditional software development discussions, so picking them as our partners turned out to be a no-brainer really.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

immence took responsibility for a huge development part and for organizing their developers' pipelines. The CEO, Project Manager, and a team of developers from immence were working closely with us, especially in the early stages of development, and were responsible for adjusting tech decisions to meet our business needs. They have used the latest trending technologies like Flutter, React, and Node.js for development.

How many people from the vendor's team worked with you, and what were their positions?

3 knowledgeable, skilled developers were offered by immence. The CEO handled the backlog and outcomes while the Project Manager concentrated on ensuring that everything was moving in the right path. In order to ensure that technology decisions are made with the business objectives in mind, Amit was always there who blend technical and commercial points of view.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They did a great job of understanding our needs, providing the right advice, and guiding us in the right direction. They assisted in transforming our software from a clumsy, unstable tool into one that we use every day. Without it, we couldn't accomplish what we do. After launching 2nd version of the application, we are getting lots of appreciation from customers for easy workflow.

Describe their project management style, including communication tools and timeliness.

Sprints from Scrum were used to organize the project. Immence's CEO and project manager made sure the team was focusing on the proper priorities from a business standpoint. We utilized Microsoft Teams for communication and Jira for task management, which was really practical. Every two weeks, we had a planning session where we spoke about what needed to be delivered next to accomplish the company's objectives. We reviewed every two weeks during which immence presented the outcomes of a sprint and the development of the product goal.

The team was prepared to make changes and adjustments when necessary, and the entire process was adaptable. The sprints were short so no time was wasted and together we were able to quickly spot when something was going in the wrong direction. Amit was immediately ready to adjust the tasks allocation and Backlog.

What did you find most impressive or unique about this company?

immence can build up a high level of trust, and they continue to earn it. The quality of their work is based on our internal stakeholders, and it’s good. In the end, it all comes down to trust, the way we work together, and the quality and speed of work — all of which have earned our trust over time.

Are there any areas for improvement or something they could have done differently?

Only one comment: You will be very successful having that commitment and great relationship you showed working with us.

BACKGROUND

Please describe your company and your position there.

We are a software development firm that offers all-in-one ERP solutions to businesses of all sizes. I'm a Technical Head, in charge of all outsource project-related decisions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Immence, and what were your goals?

When I initially came to Immence, the platform we're constructing was a Proof of Concept, and it was put together by a group of independent freelancers. Our initial goal was to make the code scalable and robust so that it could expand in the future.

Adding functionality, APIs, payment platforms, and developer monitoring were among the other goals.

SOLUTION

How did you select Immence and what were the deciding factors?

I had the chance to test Immence's skills by having them make an existing code base work properly, which they have done in quickly manner. Then we produced a proof-of-concept, and my customer was very delighted because the POC met all of the specifications, and also because of the quality of Immence team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project began with a proof of concept that was thoroughly assessed by the customer team. Then, for bespoke development by immence, a list of extra features was created. During the six months leading up to the anticipated launch, the platform was upgraded and settings were completed by client teams.

Immence took our loose code and architecture and turned it into a solid infrastructure. Programming Language: Node.js, Flutter, Dart Front end: React, HTML, CSS, Bootstrap, Javascript, JQuery UI, Backend(Database): SQL Server 2014 Hosting Sever – Windows Azure Source Code Management - Team Foundation Server (TFS)

How many people from the Immence team worked with you, and what were their positions?

We always have access from the top down during the project, which is continuous. Sr. Developers, Developers, and Designers, as well as the CEO and Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

immence is very good at determining the scope of any project (we have done over 7 micro projects). They have completed every project on time or within the estimated time frame. Immence always gave me advance notification if we made changes to a project that had the potential for creep.

Other times, immence would give us ideas or solutions that would give us a technological advantage, increase our efficiency, or help us manage our time better.

Describe their project management style, including communication tools and timeliness.

We used Jira to correctly manage many projects/modules, and we normally scope our sprints with the Project Manager and analysts, then work directly with Developers to execute the sprints.

What did you find most impressive or unique about this company?

I like the top down management and access to all members on the team. Collaboration with Amit and immence team. I liked their ability to ramp up quickly if we have a deadline or need additional resources.

Are there any areas for improvement or something they could have done differently?

Everything is great. Keep up the good communication and quality development immence!

BACKGROUND

Please describe your company and your position there.

I'm head of technical division of the department. We have a facility with equipment that value over $200,000, that can be booked by student for education or developing purposes

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Immence, and what were your goals?

The last version of our version was pretty outdated, slow and very hard to navigate through. As our web application is used by over 9,000+ students and faculty, our 2 main goals were the website to be easy to navigate and to not lag to give everyone an optimum experience.

Another big challenge was our faculty does not have any technical background so if in future there are any changes in the facility or the services we provide we didn't want to deal with any backend code, so a user friendly front end to customise accessibility would have been a plus.

SOLUTION

How did you select this vendor and what were the deciding factors?

For the process of our selection we started with asking our shortlisted companies for their quotes and their background or previous work in the field.

After which we shortlisted immence and one other company which fit our budget and project expectations.

Then immence's sales put forward their presentation as how they would approach with building the application to target our main concerns and what other additions would be good for our application

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project was delivered in prototype phasing where our faculty was provided with 3 prototypes before launching the final application. So, that more and more functionalities can be added throughout every step of prototyping. I application made using .Net Core and .Net framework and our front end uses react to give best experience.

How many people from the vendor's team worked with you, and what were their positions?

Our experience started with the sales team of the vendor who were very friendly yet professional. Other main point of contact the project manager who lead our project and 3 other dveelopers out of which one was a designer and others were UI/UX developer and the guy who worked on the backend

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the new website, student find it very easy to navigate through the website and it a very good overall experience. Even for our faculty it has become very easy to handle the bookings and check the use of the facilities we provide.

Describe their project management style, including communication tools and timeliness.

In the beginning of the project their manager designed the flow in which the applicartion would be developed. We had conversation with them 2 times every week to check on the updated and we were delivered with new prototype every third week for our testing of the newly added functionalities. Out main source of communication was Email.

What did you find most impressive or unique about this company?

The best part was the team consistently delivered beyond our expectations with the suggestions on what additions we can make to our web application to improve it's functionality and make life easier for us.

Are there any areas for improvement or something they could have done differently?

The team was very professional so they were able to come up with best solutions througout the process of development, so any concerns that we had were all dealt with very quickly.

BACKGROUND

Please describe your company and your position there.

I'm the Managing Director of KHCP company which was established in 2016 as a merit based company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Immence, and what were your goals?

We want to manage our sales and services of the company any how via automation and to do that we want web portal to quickly manage records and mobile app to see statistics anytime, anywhere.

SOLUTION

How did you select this vendor and what were the deciding factors?

We met them through colleague and describe what our problem on managing overall sales of the company, they quickly understand our problem and come up with an excellent proposal of web portal & mobile app to manage overall company sales.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They prepare a web portal where our staff member can add all the commercial, industrial, residential products with proper count. With Mobile application that sales & count can be manage by worked when they're on site for their work. As an admin I can properly check everyday activities & statistics.

They have used flutter, android, ios, node, react, etc as a tech stack.

How many people from the vendor's team worked with you, and what were their positions?

Overall 4 people:

• mobile developer
• project manager
• react developer
• node developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were impressed by Immence's quickly deliverables on creating web portal along with mobile app all on time and within budget.

Describe their project management style, including communication tools and timeliness.

We generally used google meet for communications, their staff is very supportive in terms of new requirement, changes, etc.

What did you find most impressive or unique about this company?

They never gave up and delivered an excellent solution for my business.

Are there any areas for improvement or something they could have done differently?

I can't express enough things about my experience with Immence. Communication was outstanding, friendly, professional. and will definitely look to them again in the future for additional development when needed.

BACKGROUND

Introduce your business and what you do there.

I’m the director of an export and import services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Immence?

We needed someone to develop our mobile app.

SOLUTION

What was the scope of their involvement?

Immence developed our mobile app. First, they came to my office, we discussed the project, and they provided the best solution.

This app allows us to track the record of every employee in our company. On my phone, I can easily check which employees have been present and which haven’t. Additionally, I can see what particular day they have absence permission.

After that project, Immence helped me improve my website and suggested translating it into 15–20 languages in order to expand my business. Currently, they’re working on another project for me; they’re developing an import/export website that will expand my business to multiple countries.

What is the team composition?

We communicate directly with Immence’s CEO. We also work with a team of theirs led by a project manager. Some of them are working on website maintenance, and others are working on a hardware-software integration. In total, we’ve worked with 9–10 people from their team.

How did you come to work with Immence?

I met Immence at an event in India. Additionally, the CEO is one of my relative’s cousins. After I met with him and described my problem, he was able to come up with a solution quickly.

How much have you invested with them?

We’ve spent around $120,000.

What is the status of this engagement?

We started working together in December 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app that Immence has built for us works seamlessly — I’m impressed with their work. 2000+ employees are now using it, and they’re all very satisfied with it. Before having this app, a single person had to manage the entry of every employee. Now, the employees themselves can register and see their check-ins and check-outs on their mobile phones. Additionally, this product has allowed us to keep a perfect record of their time.

How did Immence perform from a project management standpoint?

Immence’s project manager explains everything to me very well, and he always comes up with better ideas than mine due to their technical expertise. Additionally, they’re very available, and they support us very well, easily explaining the app to my employees. We communicate via WhatsApp and Zoom.

What did you find most impressive about them?

Immence’s communication is excellent, and they always strive to solve our problems. Furthermore, they’re very supportive. For example, if one of our staff members doesn’t understand the app, they call him personally to explain.

Are there any areas they could improve?

It would have been helpful if Immence had come into my life sooner.

Do you have any advice for potential customers?

You just have to share your challenge with Immence, and they will provide a solution.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Koboldo Inc. We're a standard E-Commerce, and we're coming up with a new concept in the retail space with our customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Immence?

We hired Immence to build an E-Commerce platform for our company.

SOLUTION

What was the scope of their involvement?

I work with Immence to help me design and develop the frontend for both the mobile application and the website. I have my design team, and we had already come up with the design and business model before our engagement. I do the techniques with my designer, but I took input from Amit (CEO) on the design; we agreed and started putting it into action.

The website was built from scratch using Springboard and React Javascript technologies. They're in charge of the frontend of a mobile application available on iOS and Android and made in React Native.

What is the team composition?

We work with about four different people from their team, but I interact mainly with Amit, who manages the project for me.

How did you come to work with Immence?

I found them on a freelancer platform. We engaged, and I gave them a brief of what I wanted to be done. We began working with them as freelancers, and now it's more of a collaboration.

How much have you invested with them?

We've spent approximately $5,200 on the project.

What is the status of the engagement?

We began working together in December 2022, and the engagement is ongoing — they're a big part of my company.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their overall performance has been perfect, and they've met most of my expectations.

How did Immence perform from a project management standpoint?

We set weekly targets, they provide us an EPK, run it, and then give them feedback on our spreadsheet. We also like that they're always available for meetings, distinguishing them from other providers. In addition to that, they stick to the timelines and budgets that we set.

What did you find most impressive about them?

Their communication is pretty good, and they take the feedback positively — they tell us up front if something is possible or not, and there’s no ambiguity about the prices they're charging us. They presented us with an estimate that we discussed, and they'd adjust the cost to a mutually amicable position.

Overall, they're a trustworthy partner, and Amit has the right attitude, which is the most important thing.

Are there any areas they could improve?

There have been some delays here and there, but I've seen the output consistently. It’ll be great to improve on that, but they don't control the labor turnover.

Any advice for potential customers?

Be honest and transparent with them. If you’re upfront with letting them know their expectations, these guys will work well. Also, let them know when the price, delivery, and quality of work are not right, and they will correct that.

BACKGROUND

Please describe your company and your position there.

I am the president of an education software company that focuses on improving student engagement and motivation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Immence, and what were your goals?

Immence was hired to make improvements to the Recognition category of our mobile app.

SOLUTION

How did you select this vendor and what were the deciding factors?

Immence was recommended to us by another development company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Immence made changes to the recognition category of our mobile app that allows the user to change the student list order from random to alphabetical or to the student assigned seat locations. Immense also made changes to allow the user to change the maximum token value of the recognition award from the set value of 10 to multiple options ranging from 5 to 50. Technologies: Mobile App Development, Android, IOS, Ionic.

How many resources from the vendor's team worked with you, and what were their positions?

One. Mobile app developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Measurable outcomes included: 1) changes to recognition category, 2) pointing server, 3) PWA generation. All work has been completed to our satisfaction and was completed within the expected time frame.

Describe their project management style, including communication tools and timeliness.

Communication tools are web conferences, Skype, and Trello task cards. First we met with mobile app developer to discuss scope of job, functionality, and timeline. After work is completed, we test and communicate any needed changes.

What did you find most impressive or unique about this company?

Immence is top level in their response time to overall project requests. Their communication and deliverables have been outstanding.

Are there any areas for improvement or something they could have done differently?

No.