Can you share any information that demonstrates the impact that this project has had on your business?
We now have complete confidence in our system. Before, we were nervous to have glitches bare their ugly head at conferences. We'd also get angry emails from customers about the unreliability, how the website was running very slowly, or that the multiplayer function was not working. NO MORE! BattleQuestions.com is finally a solid and dependable product, thanks to Imaginovation.
How was project management arranged and how effective was it?
All contracted work is discussed to ensure our mutual understanding. It is then laid out in a contract that we all sign. As the project is in development, the guys keep us posted about progress and give us access to the development site. We use the Slack app that allows all involved parties to view and participate in communications.
What did you find most impressive about this company?
So this is our fourth web design/support company we've worked with. Separated from the first due our agreeing that the scope of his skills could not encompass what we needed, as we had grown. Left the second when they just kept charging for fixes that they didn't/couldn't fix. Third try we thought would be the charm, but alas, no. The third company had the tech skills but lacked responsiveness and general social skills to work collaboratively.
With Imaginovation, we feel like we've hit the jackpot! Tech skills, that's a big yes. Responsiveness: usually within minutes of contact, and if my message is marked "urgent" I get an actual phone call within minutes. Caring/collaboration: This team has sat down with us multiple times, learned our business on a deep level, and is working with us to continue to grow exponentially. We feel VERY fortunate to have formed this relationship with Imaginovation and look forward to many more years of success with them as partners.
Are there any areas for improvement?
Maybe they're workaholics. Communicated through the Slack app one Sunday, just so they'd see it first thing Monday morning. Both Pete and Joe responded within an hour, ON A SUNDAY. Hope they don't burn out.