Courageous. Strategic. Creative.

Founded in 2004, Imagine is a branding and digital agency located in the heart of downtown Manassas, Virginia. Our clients trust us with precious things, from industry and community presence to personal reputations. We are humbled by that confidence and are grateful for each unique challenge we are able to solve by their side.

We serve as a long-term partner to challenger brands, working side-by-side with them as their strategic and digital marketing resource. We dig deep into customer insights and execute strategies that create addictive brands.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2004
Show all +
Manassas, VA
headquarters
  • 9415 West Street
    Manassas, VA 20110
    United States
other locations
  • 1629 K Street NW, Suite 300
    Washington, DC 20006
    United States

Portfolio

Key clients: 

Jim Beam Brands Worldwide, Virginia Department of Health, Nestle, Rubbermaid, Rolls-Royce, CenturyLink, USA Rice Federation, Ronald McDonald House Charities, Habitat for Humanity, Manassas City Public Schools, City of Manassas Park, Prince William County, Virginia

Ultra Company

Loyal Hygiene Solutions

Manassas Public Schools Education Foundation

USA Rice Federation

Historic Manassas

One Health Research

TML - A Xerox Company

National Association for Biomedical Research

Reviews

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WordPress Dev for Veterans Service Nonprofits

"Imagine doesn’t make promises that they can’t keep."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

After several dysfunctional relationships with other web vendors, Imagine developed a WordPress website. The team implemented a donor management software, secure firewall, and functional interface. 

The Reviewer
 
11-50 Employees
 
Charlotte, North Carolina
Paul McKellips
Chief Communications Officer, The Independence Fund
 
Verified
The Review
Feedback summary: 

Imagine built an intuitive website with useful features. Internal feedback about the platform has been positive. Their responsiveness spurred continued engagement. Their team is engaging and listens to the needs of their customers. Customers can expect a group of skilled, creative geniuses.

BACKGROUND

Introduce your business and what you do there.

I work for the Independence Fund, a nonprofit organization for veteran services. We deal with severely wounded veterans, their caregivers, and families. We advocate on Capitol Hill, as well as promote suicide prevention among veterans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imagine?

When I was brought onto the nonprofit last June, they had gone through several dysfunctional experiences with web design companies who left them high and dry. I was tasked with finding a new company that would deliver what the organization wanted.

SOLUTION

What was the scope of their involvement?

Before starting with development, we held several planning meetings involving my stakeholders and their goals. Patrick (Founder, Imagine) counseled our team to choose a WordPress site that we change as our business elements change. He didn’t want us to design ourselves into a box. They developed critical functionalities into our WordPress website.

We needed the site to be HIPAA compliant. Our organization has access to VA records with personally protected private information. To capture some of that data on the site, we needed a strict firewall to protect the information. That element went into the design. Their team created a vibrant interface that’s modern and accessible for veterans and interested communities. We also rely on donors for support. We currently use ClearGIVE as our donor management software but are migrating to a different one shortly.

What is the team composition?

I mainly worked with Patrick and Jason (Creative Director, Imagine).

How did you come to work with Imagine?

Imagine was recommended to me by the US Department of Agriculture when I was running a foundation in Washington DC. Their team worked on multiple website designs, backend analytics, and digital advertising promotions for the foundation.

How much have you invested with them?

We’ve spent over $30,000 so far.

What is the status of this engagement?

We started working with Imagine in August 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone in the organization loves the site that Imagine built. Recently, we signed a retainer with their team to get monthly services, which includes site improvements and reporting. Our team loves how responsive Imagine is because since we’re short-staffed, we end up going in hundreds of directions. The morning after the most recent State of the Union, I drafted a statement that needed to post on the site right away. They posted it immediately. Their responsiveness sets them above and beyond other vendors.

How did Imagine perform from a project management standpoint?

Patrick and Jason have been intricately involved. We mainly communicate through email. Patrick lays out milestones and projected due dates, and we negotiate the timelines. They’ll stay up all night to meet any deadlines we need. In mid-January, our CEO needed a personal and professional website. I called Patrick, and the site was launched in ten days. She commented on how magnificent their work was. Imagine doesn’t make promises that they can’t keep.

What did you find most impressive about them?

Imagine listens to our team. We needed our internal stakeholders to focus and articulate what they wanted on the site in terms of functionality. Imagine has the expertise to turn that into creative genius. Their team doesn’t come in with a set agenda. They find out what their client is looking for and turns around to deliver it. Imagine probably has created projects that they weren’t proud of, but if that’s what their customer wants and pays for, they provided their service flawlessly.

Are there any areas they could improve?

No, I have no complaints. I’m a repeat customer and have referred others. In this day and age, it’s hard to find companies with longevity. I’ve been dealing with the same team at Imagine for a decade.

Do you have any advice for potential customers?

Make sure your goals are clearly defined before going into the conversation. Everybody has multiple stakeholders, and when it comes to creative design, everyone thinks they are an expert. Customers need to do their homework and make sure all your stakeholders are involved in the beginning. This would be extremely useful for Imagine to do their magic.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Site Design & Digital Marketing for Architecture Firm

"Their team is consistently available—they always make time for me and value our project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jul. 2016 - Ongoing
Project summary: 

Imagine redesigned a WordPress website and developed a digital marketing strategy. They’ve implemented techniques through social media channels and provide ongoing guidance.

The Reviewer
 
1-10 Employees
 
Manassas, Virginia
Sean Porter
Owner, Loveless Porter, Architects
 
Verified
The Review
Feedback summary: 

The site’s modernized appearance and improved functionality have earned glowing comments from users. The social media strategy has contributed to a significant increase in online engagement. The team of experts at Imagine has been cooperative, effective throughout the multiyear engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the owner Loveless Porter Architects, LLC, a commercial architecture provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imagine?

We were trying to broaden our marketing approach and create a concrete plan. We reached out to Imagine for their help in developing a strategy. Our website was also outdated, so we hired them to redesign the platform.

SOLUTION

What was the scope of their involvement?

Imagine began the project by redesigning the site on WordPress. They built it to enable modifications and regular posts. From there, they started working on the social media strategy. This process included developing our Facebook, Instagram, Twitter, and LinkedIn accounts and linking them to our website.

Their team creates content to post on these platforms on a weekly basis, and they write monthly blog posts. They guide us in finding the best times to post and how to engage with our demographic most effectively. Additionally, they’ve boosted several Facebook posts for us to increase engagement.

What is the team composition?

We primarily work with Patrick (Founder & CEO, Imagine). Additionally, Emily (Director of Account Development) serves as our dedicated project manager and works with us daily.

How did you come to work with Imagine?

We found Imagine through referrals from previous clients. We wanted to work with a company within city limits and met with their team. We liked that they’re a local, small business.

How much have you invested with them?

For the website, we spent between $5,000–$10,000. We currently spend $1,500 per month for their marketing services.

What is the status of this engagement?

We’ve been working together since July 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our redesigned site garners positive feedback from users. The organization of the platform has increased functionality. The site’s modern look is crucial in our current digitally-focused world and it performs well.

Our social media interaction has substantially grown, and we experience more likes, comments, and follows from our key demographic.

How did Imagine perform from a project management standpoint?

We have monthly in-person meetings with the Imagine team, but we also communicate through email and Facebook. They streamline the process—we receive word document questionnaires to address our concerns and ideas. They’re always on top of the tasks we give them and continuously work toward our goals.

What did you find most impressive about them?

Their team is consistently available—they always make time for me and value our project. Additionally, they’re a very creative team and produce quality designs, which has earned high-profile projects for them.

Are there any areas they could improve?

I’m not an expert in their field, but their approach truly works for me and doesn’t need improvement.

Do you have any advice for potential customers?

There’s nothing specific I could recommend, but if your team has creative, dedicated and personable individuals, Imagine is the right match for your project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development and Digital Marketing for HV Manufacturer

“They really know what they’re doing, especially compared to other companies we’ve worked with.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - Ongoing
Project summary: 

After another company failed to deliver, Imagine took over work on a new Drupal website and digital marketing for an electrical manufacturer. They track and target audience members and manage email blasts.

The Reviewer
 
11-50 Employees
 
Manassas, VA
Dominique Bolliger
VP, HV TECHNOLOGIES, Inc.
 
Verified
The Review
Feedback summary: 

Site visits and inquiries have both improved and the site ranks number one in searches. Imagine continues to fix latent issues and adapts to changing needs. They are knowledgeable, informative, and are easy to understand.

BACKGROUND

Introduce your business and what you do there.

We sell test equipment, including fault locators, impulse generators, and transformer measuring systems to utility companies and test labs. We have two divisions, high-voltage (HV) and electromagnetic compatibility (EMC). I’m the vice president of the company and am principally responsible for the HV division.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imagine?

We had a very old website and wanted to update it. We wanted to improve our leads and make the site more modern and mobile-friendly. We also wanted to boost our SEO and digital marketing efforts. We hired a different company that offered a lower price but had so many issues with their work that we asked Imagine to help.

SOLUTION

What was the scope of their involvement?

They helped us fix all the issues with our new Drupal site, which is much easier to edit than our old site. We have a lot of suppliers with evolving inventory, so we needed that ease of access. They helped us clean up our product pages and taught us how to navigate the backend.

They’re also working on our SEO, customer tracking, AdWords, and other digital marketing campaigns. We want to keep our previous visitors interested, so we target them in our advertising. We also spent a lot of time switching to a new CRM and tidying our database of email contacts. MailChimp blocked our initial campaign, so we needed to fix the database before we could continue. Now, we have a monthly blast to our contacts from each of our divisions. We give Imagine the materials, white papers, and product information we’d like them to push and they make recommendations or corrections.

What is the team composition?

I work with Patrick (Founder + CEO, Imagine) and Jason (Creative Director, Imagine), who works as our designer. Emily (Director of Account Development, Imagine) works on our email blasts, templates, and some of our advertisements.

How did you come to work with Imagine?

They worked with us on our old site in 2009. When the other company failed us, we approached them to help fix it.

How much have you invested with them?

We’re on a monthly payment plan and have spent about $28,000 with them.

What is the status of this engagement?

We started working together again in April or May 2017. They’re still making improvements to the site and our SEO. It’s a work in progress.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They run analytics for us and give us monthly reports. We’ve had a definite increase in site views and inquiries. We had a slight drop in rankings when we first changed to the new site, but that’s normal. We’re back in the number one position on Google, after ads.

There were some latent issues with the site design from the previous company and they’re working to fix as much as they can. It’s been a tedious process, but they’re very good at what they do. We should have gone with them in the first place.

How did Imagine perform from a project management standpoint?

They’re a really good company to work with. We’re about 10–15 minutes from their office, so we often meet to discuss what they’ve accomplished and what needs to be done. We also correspond frequently by phone and email.

What did you find most impressive about them?

They really know what they’re doing, especially compared to other companies we’ve worked with. They have the skills, education, and a good knowledge of today’s market. They keep us up-to-date and explain things to us in layman’s terms. They’re really good at informing us and we’re impressed by how adaptive they are.

Are there any areas they could improve?

We pay on a monthly basis and have asked them to itemize their invoices on an hourly basis so we know what we’re getting. Any business can be more responsive, but I don’t have any other suggestions for improvements.

Do you have any advice for potential customers?

Do a face-to-face meeting when you sit down to do the work. They came to us when they pitched to us and got a good idea of what we needed them to do. They also have a really cool office and are fun to visit.

5.0
Overall Score They’re all very friendly and do great work. They’re nice to talk to and explain things in layman’s terms. They make sure we understand what’s going on.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    We didn’t go with them initially because their offer was much larger than another company. We discovered afterward that Imagine is just better.
  • 5.0 Quality
    Service & deliverables
    Everything they’ve done for us has been good. We have no complaints.
  • 5.0 NPS
    Willing to refer
    I would recommend them, especially to companies in or near Northern Virginia.

Content Marketing for Telecommunications Company

“They’ve consistently met deadlines and maintained a standard for producing high-quality work.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2017 - Ongoing
Project summary: 

Imagine created and implemented a marketing strategy to promote new product releases. Working closely with internal stakeholders, they produced presentations, sell sheets, and written pieces.

The Reviewer
 
10,000+ Employees
 
Herndon, Virginia
Business Intelligence Manager, Telecommunications Company
 
Verified
The Review
Feedback summary: 

Drawing from their innovativeness and business savvy, Imagine accurately translated difficult industry concepts into easily digestible messages. Their marketing efforts contributed to substantial growth in product awareness and facilitated sales campaigns. 

BACKGROUND

Introduce your business and what you do there.

I’m a business intelligence manager for a telecommunications company. My division focuses on cybersecurity services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imagine?

We needed resources to develop marketing content for various product launches and cybersecurity services.

SOLUTION

What was the scope of their involvement?

Beyond creating internal and external marketing collateral for our new products, Imagine developed an approach for communicating complex cybersecurity messages into more accessible terms. They worked directly with our cybersecurity experts to ensure that their content accurately reflected our services as well as promoting our strategic partnerships. The marketing materials included slide decks, one-pagers, and articles written in conjunction with subject matter experts.

What is the team composition?

We worked primarily with their CEO and their director of account development.

How did you come to work with Imagine?

We initially considered a few different companies before getting in touch with Image through a referral. Once we started working with them, we immediately noticed their strong marketing skills. They completed a few projects for us, and we’ve continued working with them ever since.

How much have you invested with them?

We spend about $14,000 per month.

What is the status of this engagement?

Work began in April 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any hard metrics on conversion rates for sales that they’ve generated. However, from a qualitative perspective, we’ve seen strong progress with our product release. They’ve increased public awareness for our products, which empowers our sales team to promote and sell our services.

How did Imagine perform from a project management standpoint?

We conduct weekly meetings to discuss project progress, review deliverables for quality and accuracy, and establish timelines. They’ve consistently met deadlines and maintained a standard for producing high-quality work. In terms of communication, we speak in person, on the phone, and via email.

What did you find most impressive about them?

Their biggest strength is their creative talent and business acumen, particularly their understanding of our business model. They have an incredible instinct for visualizing our approach, which allows them to think strategically about our marketing channels and create the materials accordingly.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

In order for them to understand a client’s business strategy and objectives, the client must invest a lot of time to foster that intimate relationship. We’ve taken them on as partners and openly shared our plans, which enables them to work creatively. Without that relationship, they can’t design new content to their full potential.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Lifestyle Magazine

"Imagine was great throughout the process. They were always professional and eager to see us succeed."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

With the goal of extending the reach of their brand and creating an effective online presence, the client hired Imagine to build their WordPress website.

The Reviewer
 
11-50 Employees
 
Dale City, Virginia
Rebecca Barnes
Publisher, Prince William Living
 
Verified
The Review
Feedback summary: 

Imagine performed well for the client and succeeded in significantly increasing their audience. The client praises the agency for their dedication. There were no complaints for Imagine and they are recommended to others.

BACKGROUND

Please describe your organization.

Prince William Living is a lifestyle magazine for Prince William County, Manassas, and Manassas Park in Virginia. Our mission is to build a better community by promotion quality of life issues, including solid economic development, strong education and workforce development; supporting the arts community; and encouraging volunteerism through our local not-for-profits.

What is your role at the company?

I am the publisher.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Imagine?

We needed a platform to take our print magazine out to the Internet, as well as expand our ability to share stories via the web. We wanted to create a site that would be "home base" for our business. Additionally, we were looking to extend the reach and power of the Prince William Living brand beyond print and to reach more people with more information faster.

SOLUTION

Please describe the scope of their involvement in detail.

Imagine built us a WordPress site that was user-friendly, customer-friendly, and attractive.

How did you come to work with Imagine?

Imagine took the time to understand our brand, understand our needs, and come up with innovative and exciting solutions. Once I knew they understood and cared about our business, there was no other choice.

What is the status of this engagement?

The project was completed in a few months in 2013

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

With Imagine's help our readership has doubled. We can offer more products and services to our clients which has increased our profitability. Imagine was great throughout the process. They were always professional and eager to see us succeed.

What distinguishes Imagine from other providers?

I liked that they had the dedication of stepping into our shoes in order to better be able to meet our needs.

In hindsight, are there areas in which they could improve, or things you might do differently?

I should have hired them sooner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketing Campaign for Child Education Program

"Imagine has performed excellently. They are in the moment and give it all they have. "

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

With the goal of improving and increasing their marketing efforts, the client hired Imagine for website optimization, company branding, and online reputation management services.

The Reviewer
 
2-10 Employees
 
Washington D.C. Metro Area
Sonia Valdizan
Founder, Sparkles! Child Care Centers
 
Verified
The Review
Feedback summary: 

Imagine consistently performs well for the client and has directly contributed to an increase in their reach. The agency is recognized for their deep and comprehensive knowledge of marketing and is highly recommended to others.

BACKGROUND

Could you please provide me a brief description of your company?

Sparkles! Child Care Centers is a company that provides a quality early childhood education program in the Northern Virginia area.

What is your role at the company?

My role is to support the work force by providing them a consistent, safe and quality educational program.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached Imagine?

We needed website optimization, company branding and on-line reputation management. We wanted to maximize our marketing dollars by having a marketing company that could effectively understand, address, develop and implement our marketing goals.

SOLUTION

Can you tell me about the scope of the project?

Imagine developed marketing and implemented a marketing strategy for Sparkles! that would take us to the next level.

What was your process for selecting Imagine to work with? 

I had seen one of their presentations at the Women’s Leadership Conference and was very impressed with all the information they provided.

When was the project completed?

This is an on-going effort, Imagine remains on a contract

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

We have seen an increase in enrollment. Imagine has performed excellently.  They are in the moment and give it all they have.   

When working with them, was there anything unique or special about them?

What distinguishes them is their knowledge of the different aspects of marketing as a whole.  I have worked with several other marketing companies and found that they all had specialties, such as, optimization, website, on-line marketing, etc.  What I found with Imagine is a complete marketing package.

Looking back on the project, is there any area that they could improve or you would do differently?

If I really had to look for something it would probably be the documentation of all the brainstorming ideas and projects we have liked for the company, but that were put on the backburner for either lack of budget or other things had a greater priority.

5.0
Overall Score Bottom line is, I am very happy with them and feel like we are partners on a common goal and I am excited about the projects that we are working on together.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
     
  • 5.0 NPS
    Willing to refer

Web Design & Branding for Real Estate Agent

"Imagine's design ideas and creativity are all excellent. They listen really well and don’t overreact."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
1995 - Ongoing
Project summary: 

Imagine provides a variety of services for the client including work on print ads, business cards, billboards, direct marketing, and website development.

The Reviewer
 
2-10 Employees
 
Mobile, Alabama
Donna Burns
Real Estate Agent, Coldwell Banker
 
Verified
The Review
Feedback summary: 

Imagine has consistently delivered high quality work for the client throughout the course of their twenty year long partnership. The client has especially high praise for the owner of the agency, who is described as talented and responsive.

BACKGROUND

Please describe your organization.

We are a media consulting company, working with radio and TV. Also, about a year ago I went into the real estate business.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Imagine?

Imagine has worked for us in two capacities. Our media company is 30 years old, and they began helping us about 20 years ago, so that’s been quite a long relationship. Then, most recently they helped me kick off my real estate business. So Imagine has actually been playing two roles.

SOLUTION

Please describe the scope of their involvement in greater detail.

In the media consulting company, we wanted them to do our print ads, business cards and work on our website. In the real estate business, I wanted them to do a website, business cards, billboards, ads on my listings and direct marketing. I also wanted them to do direct mail—both email and snail mail. So Imagine has done quite a lot with the real estate business in particular.

How did you come to work with Imagine?

I was introduced to Imagine through a mutual friend that spoke highly of them.

Could you provide a sense of the size of this initiative in financial terms?

In the real estate side, it’s probably about $20,000. On the media side, they have been working with us for so long; I could only imagine that it has to be around $40,000 to $60,000.

What is the status of this engagement?

We started working with them around 20 years ago with the media company, and I’m still currently working with them on the real estate side. We don’t really do that much with the media company any more.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from your relationship with Imagine?

From the media company’s standpoint, part of what we do is marketing. So we worked with them on developing a lot of our original ideas. They were very good about following our lead, listening to us and giving us what we wanted. I think all of that was very important. Right now we’re doing the same thing for my real estate business. I had an idea of what I wanted to do and asked Imagine how we might go about doing that. They sort of took those ideas, integrated them, and made them look great.

Everything that I’m telling you, by the way, is about Imagine’s owner. I think he is incredibly talented, listens very well, is very responsive and is terrific at what he does.

What distinguishes Imagine from other providers?

Imagine's design ideas and creativity are all excellent. They listen really well and don’t overreact. The owner is very level, very calm and very consistent.

Is there anything Imagine could have improved or done differently?

The only improvement that I could see, and I’ve said this on more than one occasion, is that I would prefer to work just with their owner. I want him to be the only one working with me. I know that he wants to grow his business, but he is really the key. If I need something done right away or I need somebody to make a good desgin, he is the go-to guy.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already done that.

Staffing Firm Web Development

"They put in the extra effort to understand our needs, and it helped the project be very successful."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Imagine built a WordPress website for a staffing agency to attract both clients and candidates. The website has an integrated software system, as well as online registration and timesheet submission capabilities.

The Reviewer
 
11-50 Employees
 
Washington DC Metro Area
President, Rhodes & Weinstock LLC
 
Verified
The Review
Feedback summary: 

The final site is dynamic, has great features, and is easy to create content on. Imagine is very responsive to questions and provided training on the site’s functions. The team put in effort to understand project goals and listened to all feedback.

BACKGROUND

Please describe your firm.

We are a staffing company. We give temporary and permanent placement. We’re based in the Washington, D.C., area, although our clients are throughout the country. We make placements in California, Chicago, New York, Florida, wherever our clients need assistance, we can help within the U.S. We have four lines of business. We have legal, IT, administration, administrative professionals, and accounting and finance for both temp and perm.

What is your role and responsibilities?

I’m the co-founder of the company and president. 

OPPORTUNITY / CHALLENGE

What was your goal for the work with ImagineDesign?

We needed a website built. We fully believe in finding candidates and clients through the Internet. That is critical for us. One of our recruiters came from a marketing background. So, we felt very strongly about that. We wanted a website that was dynamic. We actually have software that is embedded in the website, so we needed somebody that knew what we were doing.

Our candidates must register online and submit their timesheet through our website. That’s a different software company, but we needed somebody who was able to figure all that out and integrate the software systems. Then, we also wanted a website that we could modify to some extent. WordPress allows us to do that. ImagineDesign set all that up so that there’s certain things we can modify on our website as often as we like.

We can also add things to the site like blogs and other newsletter type functions. That was our goal and ImagineDesign, far and away, surpassed our goal.

SOLUTION

Can you please describe the scope of their work in more detail?

A little bit of support was involved. There was a little training in the beginning on WordPress, but now the marketing department is very good with that. I was trained, and we had a recruiter who did some of the marketing and blogs for us, so she was trained, too. That’s about it from the training perspective. 

Whenever I have questions, when something comes up, I email them, and they’re extremely responsive. I’ve been very impressed. I’ve referred many potential clients to them.

Is WordPress the best platform for your organization in your opinion?

Very much so. It’s very easy to use, and very user friendly.

Could you please provide a sense of the size of that initiative with them? Just a general cost range or personnel work-hour figure?

I don’t know the work-hour figure. The cost was about $7,500 in the right range compared to other firms we vetted.

When was the work completed?

The initial phase was two years ago. We have already had some updates. For instance, we added a video last year. We’ve made some changes. We went through a transition a couple of months ago. There’s continuing work, but the initial work was done two years ago. 

RESULTS & FEEDBACK

Do you have any statistics or metrics you can share to demonstrate their success?

I don’t have any stats or metrics. I can say that we do get many compliments from both clients and candidates on our website. That’s always helpful. We listen for things like that. We have not had anybody who said they can’t figure it out, they don’t know where to go. So it’s laid out nicely, too, and very user friendly, which was important. 

What is unique or special about ImagineDesign that stands out compared to other IT firms?

They really listen to the client better than other firms. They do their research and ask the client questions. They put in the extra effort to understand our needs, and it helped the project be very successful. The quality of their work is very good also. The website has no problems and has gotten positive feedback.

Looking back on the project, is there anything that you think ImagineDesign could improve upon, or something that you would do differently?

No. There is nothing I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Airlie Center Web Development and Consulting

"They always do a bang-up job, never needing any edits from us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Imagine manages WordPress blog content for a hotel and conference center, with the goal of increasing SEO and online visibility through social media channels, like Facebook and Twitter.

The Reviewer
 
51-200 Employees
 
Washington DC Metro Area
Director of Environmental Programs and Partnership Development, The Airlie Center
 
Verified
The Review
Feedback summary: 

Imagine provides great advice on WordPress functions and options, as well as how to best capture guests' information. The team creates high quality and engaging blog content, and stands out because they invest time in customer service and research before starting a project. 

BACKGROUND

Please describe your organization.

We are a hotel and conference center in Northern Virginia. We’ve got about 150 rooms, and we do meetings, weddings, special events, conferences, and also getaways. We have a great place to spend a nice weekend, enjoy the 1,200 acres that we’ve got in the beautiful surroundings.

What is your role and responsibilities?

I am the director of environmental programs and partnership developments, which is a position that’s kind of dual-focused. I do our green certifications because we are a sustainable conference center. I also do our partnership development, which is really a marketing function. 

OPPORTUNITY / CHALLENGE

What was your goal for the work with ImagineDesign?

We’ve done a couple of things with Imagine. One of the things is that we had do is manage our blog. We wanted to maintain a blog to increase our SEO online, and also to give us a venue to tell some longer stories than just the snippets that you can put up on Facebook or Twitter. We want it to be really well written and clever, but not also drain our staff time.

We work with them to update. We just send their team our baseline notes, and maybe some images of whatever we want them to write up, and they just go for it. They always do a bang-up job, never needing any edits from us. They’re able to capture what we’re trying to do with the blog, and what we’re trying to do with our business. They usually update every two to three weeks.

SOLUTION

Can you please describe their work in more detail?

We have a bid out with them right now for some consulting, but we haven’t done any big consulting projects with them as of yet.

Which platform do you use for the website and can you assess its performance?

We use WordPress. They have done some work for us on our WordPress and tech support. They gave us advice how to utilize a map function on the site. They advised us on how to capture information more easily from our guests. We’re moving to a new website platform as of March 1, 2014, so we will move away from the WordPress. WordPress has worked well for us so far.

Could you please provide a sense of the size of the initiative with them with a personnel work-hour figure?

It was, up until this month, probably 10 hours per month.

When will the work be completed?

We are wrapping up our work with them this month. We’ll still continue to use them for blog work. They have a bid with us now to do some consulting work. So, we’ll be considering that. 

RESULTS & FEEDBACK

Do you have any statistics or metrics you can share to demonstrate the success of the project?

I don’t at this time. I would say that the results in terms of how we feel about our blog are that it is engaging. It’s driving traffic from Facebook or Twitter where we might mention it back to our website, which is exactly what we want to happen.

When working with them, is anything unique or special about them that just stood out to you compared to other IT firms?

Their team really takes a lot of time to get to know you right off the bat, so I think that’s really different and special. They don’t jump right into the project, which I like. They do their research on the client before they walk in the door. They’ve done some groundwork, about our marketplace and where we fit in with our website and marketing efforts.

On the other side, looking back on the work they’ve done for you, is there any area that you think they could improve upon or something you might do differently?

No. There are no issues that I can recall. We’ve been really happy.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We don’t have any problems there.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d say very likely.

Nursing University Web Development

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
n/a
The Project
 
$50,000 to $199,999
Project summary: 

The client is a university based in the Chicago, Ill. area with a focus on careers in healthcare. The client needed to redesign their website to keep up with their growth in enrollment. ImagineDesign is currently working to redesign the client's website. The project is extremely complex and should be completed within the next year.

The Reviewer
 
11-50 employees
 
Greater Chicago Area
Executive Director of Marketing & Admissions, Acadamia
 
Verified
The Review
Feedback summary: 

The client is pleased with the work that ImagineDesign has completed so far. ImagineDesign has taken the time to understand the business goals of the client's organization to create a more effective user experience. The client has already recommended ImagineDesign to others and plans to continue working with them in the future.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • N/A NPS
    Willing to refer