IBM ECM and Microsoft SharePoint Consultants

ImageTech Systems is an IBM Enterprise Content Management ("ECM") Solution Provider that provides turn-key IBM ECM solutions, systems integration, consulting and implementation services.

ImageTech was founded in 1994 with a focus on automating document-centric business processes including enterprise-scalable Document Management, Workflow, Document Capture, and Report Management, and Enterprise Content Integration solutions for numerous customers in the Banking and Financial Services, Insurance, State and Local Government, Manufacturing, among others. 

 

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
1994
Show all +
Camp Hill, PA
headquarters
  • Slate Hill Business Center, 3913 Hartzdale Drive, Suite 1300
    Camp Hill, PA 17011
    United States

Portfolio

Key clients: 

Global Finance and Leasing Company, Regional Banks, Regional Insurance (P&C) Companies, State and Local Govt Agencies, National Energy Company, Global Transportation and Logistics Company,

IBM Information Integrator Content Edition Connector for IBM CM/i

IBM Information Integrator Content Edition Connector for IBM CM/i

ImageTech Systems is pleased to announce the IBM Content Manager/iSeries IICE Connector, allowing organizations to include their iSeries-based content repositories in an enterprise-wide content integration solution.

IBM’s Information Integrator Content Edition (IICE) provides the framework to

enable organizations with an enterprise content integration strategy, resulting in multiple disparate content sources looking and acting as one system. Now, IBM Content Manager/iSeries customers can include their iSeries repositories as part of this strategy. The ImageTech Systems Content Manager/iSeries IICE Connector provides the necessary integration to add a Content Manager/iSeries system to any organization’s IICE framework. Content from Content Manager/iSeries can now be included in federated searches from enterprise users. Additionally, users can be exposed to a browse-able folder structure via IICE.

IBM ECM Migration Utilities

IBM  Content Manager iSeries & WAF Export Utility

The migration utlility will work for all of IBM's iSeries based imaging systems including WAF, VisualInfo, and Content Manager. The migration utility allows for the export of documents and metadata.This program supports objects stored on local DASD as well as Optical Jukebox. Configuration of the utlility can be set up to export all

documents or administrator defined groups of documents. Optionally, the export utility can convert MO:DCA formatted documents to TIFF.

Optical to DASD Migration Utility

With ImageTech's Optical to DASD Migration Utility for IBM Content Manager/iSeries and WAF, clients can return objects from old Optical Jukeboxes back to iSeries DASD. This utility allows customers to migrate content from these Jukeboxes in order to retire legacy hardware - thus reducing operating costs and improving document retrieval speed. Perform Migration with No End User Downtime

IBM Content Manager 8 Import

This Utility enables customers to migrate documents quickly and efficiently into a new or existing IBM Content Manager 8.x system.The import utility reads XML-based load files to ingest the documents into IBM Content Manager. Information about Item Types and attributes can be configured to ensure the documents are stored in the correct logical location with their respective metadata. The utility will load any files regardless of format.

IBM FileNet P8 Content Manager Connector for eCopy ShareScan

IBM FileNet P8 Content Manager Connector for eCopy ShareScan

With the FileNet P8 Content Manager Connector for eCopy ShareScan, hard copy documents are quickly converted into digital files to be stored in Content Manager Document Classes. Indexing information can be entered at the digital copier or scanner using eCopy ShareScan. This enables the

document to be sent directly to the specified location within the FileNet P8 Content Manager system for storage, where it is immediately available for retrieval by authorized FileNet users.
  • Supports all eCopy File Types - TIFF, PDF, and CPY (eCopy)
  • Type Ahead Search Enabled for Login and Document Class Screens
  • Data Validation for Character Length and Type
  • Enforcement of FileNet P8 Content Manager Required Fields
  • Supports Single Sign-On via ShareScan Session Logon
  • Support eCopy ShareScan Batch Mode
  • Supports FileNet P8 Choice Lists

 Additonal eCopy Connectors developed and available for IBM CM8, CMOD and CM/iSeries Platforms

Reviews

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Leasing Company ECM Implementation

"I would highly recommend them to anyone who asks. Some of the challenges that we had are very complex and they helped us with everything." 

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
n/a
The Project
 
$1,000,000 - $9,999,999
 
2011 - Feb. 2013
Project summary: 

ImageTech Systems migrated a vast trove of documents from IBM FileNet to the IBM ECM platform. They also implemented a custom global archive system to integrate with existing business processes.

The Reviewer
 
Large Enterprise
 
Netherlands
Application Architect, Leasing Firm
 
Verified
The Review
Feedback summary: 

The new system saved $12,000 in licensing equipment and led to a 15% jump in efficiency. The ImageTech resources are IMB experts capable of handling complex system, and they’re committed to solving problems: they’ll do extra work for free to make sure it’s just right.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Can you please provide a brief description of your company?

We are a very large leasing company based in Holland. We have offices all around the world. We are owned by a huge Dutch bank with a global presence. We have a strong connection with the healthcare industry and have many partners in this area.

What is your role and responsibilities?

I am the Solutions Design Consultant, which is similar to a Application Architect. I am responsible for the E-archiving system.

OPPORTUNITY / CHALLENGE

What were your company's business goals for the project with ImageTech Systems?

Our company was using IBM FileNet for all files in the European offices. We needed to migrate these files to the American system and also update our software platforms. ImageTech Systems helped us with all of this and actually saved us a lot of money. They have connections with Kofax and Fujitsu and are IBM experts. They saved us about $12,000 on licenses and equipment. We also needed a global archive system so they helped us implement that and provided customized solutions to match our business processes.

SOLUTION

How did you selected IBM ECM as a platform?

IBM offered us more than other products for our type of business. We needed much more than just the out-of-the-box solution because our business processes are complex. IBM products can be customized easily and we trust them because they have been around for a long time and we like them as a company. We also like their new tools for scanning and mobile. We will expand our IBM usage this year and next.

What was your process for selecting ImageTech Systems to work with?

We have worked with them for over a decade. We like their staff and their tech people. They are IBM experts and really understand Kofax as well. They are Fujitsu partners and can save us money on equipment. They always give us great recommendations on software and hardware. We trust them completely.

Can you tell me about the scope of the project?

They first told us which platforms and equipment we should use. They were able to save us a lot of money on licenses and equipment so that was an easy decision. They also helped design and implement the system here in Pennsylvania. They had to customize the IBM platform a lot to fit our business. Additionally, ImageTech designed and developed a special facade layer built on IBM Content Integrator APIs to allow for seamless integration between the various Line-of- Businesss systems.

Can you give us a sense of the size of the initiative in dollar terms or personnel hours?

The total project cost was between $1.2 and $1.4 billion. The project took several years with many people on both sides putting time into it. We will also expand the project later this year using new IBM products that we like.

When was the project completed?

In March or February, 2013.

RESULTS & FEEDBACK

What were the results of the project, do you have any stats or metrics to track improvement?

We have done different statistical analyses and a three year projection of improvements. Now, the system has helped us achieve about a 15% jump in efficiency and time savings from reduced scanning and processing times. We like the results and will expand it to printers to help our staff in the field. 

How did ImageTech Systems perform?

They are awesome. I would highly recommend them to anyone who asks. Some of the challenges that we had are very complex and they helped us with everything. They can help with licensing and the vendors. It’s not just their technical ability but they help us with the whole process.

When working with ImageTech Systems, was there anything unique or special about them compared to other vendors?

I would say that they have great technical ability but that's not it. They do a lot of work for free because they are true partners and want to help us. They helped us retrieve over 200 documents from IBM FileNet that we lost during the conversion. They didn't charge us for all of the extra work required to develop an extraction tool. I really like their mindset and project management.

Is there any area that you think they could improve upon, or maybe you would do differently?

This has nothing to do with the quality of their work, but they like to wrap things up cleanly. That means that sometimes they aren't always flexible with us about timelines and what software we want to use. Myteam likes to work in an iterative fashion and change their minds and move deadlines. This can throw ImageTech Systems off and cause minor friction. However, this is a minor issue that doesn't bother me at all. I like to work the same way that ImageTech Systems does.

5.0
Overall Score I think they are a great company and I wouldn't hesitate to recommend them to others. My only concern is that it could help my competitors.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    It just isn't quite perfect but close.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • N/A NPS
    Willing to refer

Logistics Company IBM ECM Work

"I was impressed with their responsiveness and their willingness to go above and beyond what was required."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

ImageTech Systems transferred a content management system to the IBM V8.4 platform for a logistics firm. They also installed touch screen systems for truck drivers.

The Reviewer
 
Large enterprise
 
All over the United States
Project Manager, Logistics Firm
 
Verified
The Review
Feedback summary: 

Drivers have accepted the touch screen system, an important success metric. ImageTech Systems demonstrated a high level of expertise with IBM and Kofax ECM platforms. They were committed to delivering results, going above and beyond free of charge.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Can you please provide a brief description of your company?

We are a third-party logistics firm with terminals all over the U.S. and some divisions that handle ocean containers.

What is your role and responsibilities?

I’m the Project Manager involved in the content management side, pretty much all of the documents that have to do with running the business are put into our Content Management System.

OPPORTUNITY / CHALLENGE

What were your company’s business goals for the project with ImageTech Systems?

We have had many projects with them.  Initially, we engaged them to help us convert from one image system to another years ago.  We were so happy with the work that we continued with them.

SOLUTION

What ECM system did you utilize?

They transferred us to IBM’s Content Manager Multiplatform V8.4.

What was your process for selecting IBM?

We had IBM mainframes and we’re impressed with that so we decided to stay with them when it came to content management. IBM gave us a good deal and the other systems didn’t seem as appealing.

What was your process for selecting ImageTech Systems to work with?

We had them come in and review the initial project and put together a statement of work. They were impressive and won the contract.

Can you tell me about the scope of the work that they’ve done for you?

Another project involved implementing a Content Management Capture System where our drivers were using a phone to take pictures of documents and then transmitting them to the servers.

Were any other technologies used besides IBM?

IBM is the base software. We also use Kofax for capture.

Can you give us a sense of the size of the initiative in either dollar terms or personnel hours?

In terms of dollars, the last project involved developing a system where our drivers come into the terminal and use a touch screen to capture documents that are required. That involved about 25 different locations with a cost in the neighborhood of $280,000.

When was that project completed?

About two months ago.

RESULTS & FEEDBACK

Was the project successful?

Yes, there were some initial teething issues but those were worked out and the drivers seem to be happy, which is one of our goals.

How did ImageTech Systems perform?

Extremely well, they really know what they’re doing.

What is unique or special about them compared to some other companies you may have worked with before?

I was impressed with their responsiveness and their willingness to go above and beyond what was required in terms of doing some things that they didn’t charge us for.

Is there any area that you think they could improve upon or maybe you would do differently?

They could expand their employee base a little bit more.  That may not be realistic but we would like to have more resources from them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Absolutely.

Insurance Company ECM Work

"All along the way, they used clear documentation, spot-on project management, and issued status reports every single Monday."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

ImageTech Systems provides software and hardware updates to manage disasters without paperwork and quickly process disaster insurance claims. They used Kofax workflow, eClient, and IBM ECM products.

The Reviewer
 
Medium-sized firm
 
Raleigh, NC
Director of IT, Small Insurance Company
 
Verified
The Review
Feedback summary: 

ImageTech is the rare service provider that checks off all the boxes: technically advanced, strong communication, and effective project management. Their barcode scanning system has made vast improvements to workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Can you provide a brief description of your company?

We are a residual market insurance company.

What is your role and responsibilities?

I’m the director of IT, so I’m responsible for all IT initiatives, software, hardware, and disaster recovery.

OPPORTUNITY / CHALLENGE

What were your company’s business goals for this particular project?

There are two parts. The first one was to help us during an emergency, which was last fall when we had to service victims of a catastrophe in our state. If our clients need dollars for a claim related to home damage of any sort, we have to process the claim fast to get the money to the person. 

The person that typically did our content management imaging solution was no longer available, so we quickly had to change some workflow processes to meet our new IT. We quickly found ImageTech Systems randomly through Google searches.

Their technical person quickly turned around a statement of work, then overachieved by actually providing clear documentation to validate the requirements, and then execute on those requirements. Their team set up meetings on their own, so they were clear before they dove in. 

We didn’t have our own test environment for the content management environment, but they had a development and test environment on their end. We needed to trust their development and test environment before we deployed, which worked out. As we updated the workflow, they did some tests before we deployed it to production.

After we got that rolling, we decided that we need to upgrade our whole content manager system to incorporate Kofax workflow. The whole goal of our organization was to manage a Category 5 storm off the coast of our state without paper. For the past 20 years, our team processed everything on paper. This required a multiphase project. There were some software and hardware upgrades. ImageTech Systems helped us with licensing, with hardware memory, and other things.

Their team actually talked to the business side of things, and tried to understand what the problem was. They validated what that was and documented information for what we wanted from a workflow perspective clearly.

They helped us on many levels: Hardware, software, and business process improvements. All along the way, they used clear documentation, spot-on project management, and issued status reports every single Monday. Their group worked on weekends when we needed to migrate to production. No matter what the task was, I felt we always had the A-team.

SOLUTION

What was your process for selecting ImageTech Systems?

We had a vendor who used them previously. We had other companies that offered bids, but ImageTech Systems was doing great work, so it was an easy decision.

Were any other technologies used besides IBM ECM products?

We upgraded eClient, their team customized it, and organized it to work better.

When there were issues, they escalated things to IBM, kept the PCR open, and kept tabs of different things. We had documents that would thwart our workflow or cause issues. They’re always proactive to get things completed. They were always clear on where they were, and what we were doing.

Can you give me a sense of the size of the initiative, either in dollar terms or personnel hours?

There was one person working pretty much full time for us, and then one person working full time on our side as well as many part-time resources. It definitely was not a million-dollar project by any means, but in terms of licenses and everything else, we’re probably at quarter of a million dollars at least.

When was the main project completed?

We’re tweaking some things right now, so I would say it’s August 30, 2013. There is another round that we’ll be working with them on related to that, and some other improvements in scanning. We have only looked at one department rather than the entire office even though this affects the entire office. They have been providing solid advice.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement?

No metrics are available. We will have some numbers later. Just think about the efficiency improvements by being able to scan barcodes and have all of the information available in the ECM system.

What is unique or special about them compared to other IT vendors that you may have worked with?

When working with an IT vendor, you assess project management, technical competency, documentation, and understanding of the client. The client can be the business customer as well as the IT staff. This is one of the few vendors that has the whole package.

Are there any areas that you think they can improve upon or maybe you would do differently?

Not really. No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would.