Could you share any statistics or metrics from this engagement?
We normally assess ILLUMINZ based on time and budget tracking. In development projects, there are occurrences that lead to more hours and, as a result, a bigger financial cost. Even so, our estimations for their work have been accurate.
How did ILLUMINZ perform from a project management standpoint?
The relationship we have with them is more of a partnership. The quality assurance team is entirely on our end, so we receive pre-beta versions of products, for the most part. We do additional testing, which leads to a back and forth. ILLUMINZ outputs decent stacks.
I do know that they offer their own QA [quality assurance] persons, which would lead to better product quality. We've always opted to do this work in-house.
We use JIRA internally for project tracking. Whenever ILLUMINZ brought in a new developer, we would add them to our JIRA account and offer the necessary permissions. They are flexible in terms of jumping on board with the solutions that we employ.
ILLUMINZ has their own project management software, which they've built. Earlier on, we did use it, but prefer to keep things centralized. Documentation is exchanged through a variety of means, from Google Docs to email.
What distinguishes ILLUMINZ from other providers?
They offer reliable and transparent service and they go out of their way to ensure their clients are completely satisfied with the final solution.
Is there anything ILLUMINZ could have improved or done differently?
Earlier on in the relationship, we had communication and responsiveness issues. I brought that to them, and it was resolved. This is the extent of issues we've had with ILLUMINZ.
ILLUMINZ work best when they have a clear outline of what the project is. This keeps everyone on the same page. Not keeping a clear picture of the requirements will create confusion.