What evidence can you share that demonstrates the impact of the engagement?
The websites have been developed much faster than what our internal resources were capable of. Deliverables on all projects are increasing in terms of quality. Ignitho has been producing some fantastic graphic design results that are universally better. There have been definite improvements in our visual mock-up process, through to the actual delivery of new sites. Compared to my internal developers, Ignitho’s work is well-written and thoroughly-documented. In terms of the quality-control process, I have no questions about the delivery. It’s very good.
How did Ignitho Technologies perform from a project management standpoint?
I enforced the project management process. We have our own toolset, around which Ignitho molded their own processes. There was a project manager on their side who kept things on track and delivered updates. We knew exactly where they were, and any red flags that appeared were brought to our attention. Rather than just sending us the problem, Ignitho came up with solutions for getting past it. They almost over-communicated with daily status calls, but this was good since we are a smaller company with limited projects. Ignitho’s communication has been second to none, from what I’ve experienced, better than any supplier I’ve ever worked with.
More often than not, we’ve had tight, challenging deadlines. Ignitho worked as many hours as needed in order to finish particular projects. Their actual developers are in a different time zone to us, in southern India, but they are willing to work through the night and over weekends to make sure that the delivery is on time.
What did you find most impressive about them?
Their business processes are very good. The thing which struck me was that they brought the skills, experience, governance, framework, and organization of an enterprise-scale company, and applied them to our medium-to-small business. We’re nowhere near enterprise level, but I want to run things at that level. Ignitho has the knowledge to run large projects and handle the business analysis side, and they have the ability to scale to the other companies they’re working with as well. It simply works—there is a lot of governance, there is clarity, and people know what they’re doing. Things run slowly at the enterprise level, so I was surprised that Ignitho managed to apply those processes to the small-business market, while still retaining the speed of delivery.
Are there any areas they could improve?
On the first couple of projects, we were finding our feet, and even though many things went well, there was a lack of understanding around how I wanted something to be built. I had it clear in my head how I wanted something to be done, but that didn’t really translate in the first instance of working with Ignitho. This is not a single-sided criticism; it came from both sides. We needed to be clearer on our side as well. Ignitho assigned an architect to our account on their side in order to resolve this. That person can fully understand our requirements and knows exactly what we’re talking about. They can quickly translate this into their internal systems and processes, and make it work.