Remote Work Redefined
Iglu is an international network of companies and digital professionals cooperating remotely in IT and other professional services.
We provide digital services and talented resources at competitive rates to clients worldwide.
Headquartered in London, Iglu offers remote positions to skilled professionals with options for local employment in Thailand, Vietnam, Estonia and the UK.
headquarters
other locations
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T3-05, 6 Lê Lợi, thành phốThành phố Huế 49000Vietnam
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Floor 1A, Trendy Building, Sukhumvit Soi 13Klongtoey-Nua, Wattana 10110Thailand
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HubASEAN Ltd, Suite 1106-8, 11/F., Tai Yau Building, No. 181 Johnston RoadWan ChaiHong Kong
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Eucoop OÜ Tornimäe 5, II floorTallinn 10145Estonia
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Iglu Network Limited 3 Gower StreetLondon SW19 1NEUnited Kingdom
Focus
Portfolio
Baan Dek Foundation Oivan Give InKind Willmots
Technical Partners
Iglu works in techincal partnership with Oivan. We help them with supplying resources in Front End, Back End, DevOps etc.
App creation for disadvantaged communities
Reviews
the project
Call Center Services for Telecommunications Company
"iglu was very responsive to our requests."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
our company is providing SMS service to operators, SMS aggregators and enterprise customers. I'm managing the operation.
For what projects/services did your company hire iglu?
we need a customer care to help customers register senderID with operators.
How did you select this vendor and what were the deciding factors?
Iglu has an easy on-boarding process to hire local talent, I found them on google search.
Describe the project in detail and walk through the stages of the project.
telecom operators are applying firewalls to filter SMS spam, therefore in order to submit A2P SMS, all brands need to register senderID with the operators. We need someone to process requests from customers and submit requests to operators, and feedback result to customers. This is a tedious work and the person need to be attentive and followup with many requests in the same time.
How many resources from the vendor's team worked with you, and what were their positions?
1 customer care
Can you share any outcomes from the project that demonstrate progress or success?
We are happy with the person we hired for customer care, it helps a lot for our company's business
How effective was the workflow between your team and theirs?
we are using slack and email to communicate, we have internal ticketing system to track requests from customers.
What did you find most impressive or unique about this company?
iglu is very responsive to our requests, and hiring local talent is a very cost-effective solution.
Are there any areas for improvement or something they could have done differently?
N.A.
Thanks to iglu's exemplary customer service, the client was pleased with their results. They were communicative, timely, and offered cost-effective services. In the end, the client highly recommended them to future prospective customers.