IDS Logic

BACKGROUND

Please describe your company and your position there.

PM4DEV is an academy that provides affordable online course offerings. The website provides an interactive learning environment with the help of instructor LED courses to the learners. I the Managing Director at PM4DEV.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic, and what were your goals?

We approached IDS Logic for our Moodle web application upgrade and UI revamp. We wanted to upgrade the Moodle-based web app to the latest and more secure version from its previous version 3.3.3 successfully to version3.9 LTS with zero data loss and no down time.

SOLUTION

How did you select IDS Logic and what were the deciding factors?

As the project required upgradation to the latest Moodle version, we need professionals who can do the job proficiently. We left an inquiry on the IDS Logic website and after that, the Business Development team connected with us to discuss our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They upgraded our Moodle based web app from 3.3.3 to the Moodle 3.9 LTS version which is more secure, revamped user interface and fixed the legacy plugins in a secure and efficient way.

How many people from the vendor's team worked with you, and what were their positions?

Our project was assigned to the skilled and experienced professionals that included Moodle Developer, Project Manager, QA , Designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the successful application upgrade to Moodle 3.9 LTS, we got a web application up and running that is more secure and stable. It will consistently receive long term support from Moodle in context of security and plugins.

With the recent upgrades in the UI, it has made it more appealing while increasing the usability of the application.

Describe their project management style, including communication tools and timelines.

The team at IDS Logic is highly organized when it comes to the project management. Right from the beginning, they worked in a systematic way and delivered us the final project within a stipulated time frame.

What did you find most impressive or unique about this company?

They have thoroughly understood our project requirements and provided a solution that aligns with our business interests. Moreover, they have given us timely updates about the progress of the project.

Are there any areas for improvement or something they could have done differently?

No, they are doing an excellent job and don’t need to make extra efforts in any area.

BACKGROUND

Please describe your company and your position there.

Fundamentals First Ltd is an IT consultancy service that offers a UK based Network Operations Centre (NOC), Security products for corporate and industrial businesses, Software Development, Architecture, Data Privacy, and IT Governance. I am the Service Director at Fundamentals First.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic, and what were your goals?

We were looking for a website development company to build a functional and feature-packed WordPress website for our company. That’s why we approached IDS logic to help us with this. We wanted a robust, secure, and scalable WordPress website to effectively showcase and sell our IT products.

SOLUTION

How did you select IDS Logic and what were the deciding factors?

We have worked with IDS Logic before and always found them to be knowledgeable and very reliable. Their costs are very competitive and they consistently deliver high quality output.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had the basic framework of a website but needed some expert skills to help us evolve the website into a professional, slick and easy to use site.

IDS were tasks with producing a responsive website in WordPress that is screen-friendly to a variety of devices, and created a hierarchy of page templates efficiently. IDS were also asked to provide mega menu development to improve user navigation on a website.

How many people from the vendor's team worked with you, and what were their positions?

IDS created a development team which consisted of a Quality Engineer, Project Manager, and senior developer. I was in regular contact with the PM throughout the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

IDS Logic has offered us unparalleled website development service at a competitive price. They have brilliantly designed our WordPress website, which runs seamlessly on various devices. Their service par excellence has facilitated us with a website that can provide effective IT Consultancy services.

Describe their project management style, including communication tools and timelines.

Our project was assigned to an experienced development team that have immense exposure in handling the simplest requests to the most complex projects with ease.

They have created an amazing WordPress website for our IT consultancy service by building on what we had already created and using their expertise to transform the site into exactly what we needed.

What did you find most impressive or unique about this company?

Throughout the project, they were proactive in responding to all of our queries. Their communication is excellent. Most importantly, they have successfully completed the project within the agreed timeframe.

Are there any areas for improvement or something they could have done differently?

I was very satisfied with their efforts and cannot think of examples of how they could have been better.

BACKGROUND

Please describe your company and your position there.

I’m Chris Manko, working as Solutions and Infrastructure Architect with Lifecycle Marketing LTD. At Lifecycle Marketing not only do we want to support parents in the right way, we also want to work closely with our partners to champion all that they do. Our vision is simple: to become the leading, go-to parenting network, from bump to tween, that delivers market-leading results for our exciting brand partners. I am responsible to manage the various IT solutions ensuring the correct layout of reference architecture of solution for its strong foundation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic?

We hired IDSLogic to provide the website development support services and managed services of our servers.

What were your goals for this project?

We were looking for technical experts who are acumen in the web development services and provide scalable solutions which can be expanded over the time, if needed. We also wanted someone to manage our servers with zero downtime regardless of various time zone difference and other roadblocks.

SOLUTION

How did you select this vendor?

The project had many requirements, so we carefully assessed each vendor’s capabilities in relevant technology domains to ensure they are capable to handle, execute and market enterprise level solutions. We visited IDS Logic in their offices to hold contractual meetings to finalize the project.

Describe the project and the services they provided in detail.

IDS Logic designed, developed, configured and delivered the business solutions for our needs. The scope of the project was to have a platform where we can manage the content easily and the server monitoring to handle our robust servers to support the high end traffic available on the website.

What was the team composition?

We worked directly with project managers, who communicated our requirements with well-organized programmers and lead developers in order to carry out necessary developments for any requirements. They have provided us with a direct channel so we can remain in touch with the server management team who is 24*7 available for us to keep monitoring and managing our servers and optimizing it to the best methodologies.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their organized work approach and tendency to deliver bug-free solutions has allowed us to reduce recurring maintenance costs while maximizing uptime and availability.

How was project management arranged and how effective was it?

Project Management was one of the strongest asset of IDS Logic. They were well aware of what we wanted to achieve and what could be the effective path to ensure that the project moves in streamlined path. We got the defined and accurate project plans.

What did you find most impressive about this company?

Their confidence in work attitude, flexibility in managing and addressing our requests in an organized and professional manner were excellent. They’re a true strategic partner with a positive interest in getting results.

Are there any areas for improvement?

IDS Logic stands out for their one-stop solution services. We’d recommend their services to customers searching for the best partner.

BACKGROUND

Please describe your company and your position there.

I’m the Director of the Center for Digital Services at the Catholic University Institute of Buea (CUIB). We’re an entrepreneurial university that not only trains professionals but also instills them with spiritual and moral values. I’m responsible for the flawless digital learning experience and digitization of courses at CUIB.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic?

We hired IDS Logic to develop a whole new Moodle learning management system (LMS) solution per our requirements.

What were your goals for this project?

We’d been using a default Moodle LMS for the last two years but it wasn’t offering the functionality we needed. For example, we wanted to have a multi-tenant solution to serve our different centers and institutes, seeing as our content was scattered. Customized reporting, assessment, and analytics were required as well. 

SOLUTION

How did you select this vendor?

We decided to explore a digital agency based in India. We used search engines to find potential vendors and shared our requirements with four such agencies. After comparing all the proposals, we found the one from IDS Logic most interesting.

Describe the project and the services they provided in detail.

IDS Logic customized and deployed the Moodle LMS for our institution, allowing us to manage our remote learners and satisfy classroom, course, and assessment management needs. 

What was the team composition?

We worked with a business analyst, a project manager, a designer, two developers, and a QA tester.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The customization to our LMS proved very beneficial. With the new multi-tenant solution, we’re able to serve different course content to different divisions. Further, randomization of questions and generation of optical mark recognition sheets have reduced our efforts while conducting the examinations.

How was project management arranged and how effective was it?

After sign-up, we had a kick-off meeting where the project manager explained the whole process. His communication was superb throughout the project. I think they have a very robust and transparent process.

What did you find most impressive about this company?

They delivered what they committed to. I think the credit goes to the project management team for ensuring the timely delivery of an accurate solution. I would also like to specify that they adhered to coding best-practices, as we also checked the codebase at a deep level.

Are there any areas for improvement?

Not as of now.

BACKGROUND

Introduce your business and what you do there.

The Institute of Social Studies trust is a nonprofit research organization that focuses on women’s informal livelihoods and economic empowerment. As a research analyst, I am responsible for designing and managing our Gender Transformative Evaluations course.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDS Logic?

We wanted to make a few upgrades to our private Moodle website, so we decided to outsource the project to an experienced development team.

SOLUTION

What was the scope of their involvement?

IDS Logic helped us improve the online course hosted on our Moodle website. Over a series of physical and virtual meetings, both of our teams worked together to redesign our assessment. Their team developed updates for the platform independently. The layout was customized for optimal UX, and a discussion forum was added for internal communication.

What is the team composition?

Their team is comprised of an account manager, a project manager, a development team, and QA engineers.

How did you come to work with IDS Logic?

We discovered them while searching for Moodle developers online. They understood the purpose of our project and proposed a practical solution, so we knew that they would be a great fit.

How much have you invested with them?

We spent less than $10,000 for their services.

What is the status of this engagement?

The project lasted from December 2018–January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their improvements have made it easier for us to manage our website.

How did IDS Logic perform from a project management standpoint?

Their project manager was dedicated to delivering the final product before the deadline, so their development team followed an efficient workflow strategy. They were always responsive to our feedback and treated every task with urgency.

What did you find most impressive about them?

IDS Logic has an incredible team who consistently delivers effective solutions.

Are there any areas they could improve?

We are thoroughly pleased with their results.

BACKGROUND

Please describe your company and your position there.

I’m the digital marketing manager for a membership organization of IT and technology companies. We provide peer-to-peer support and sharing and learning opportunities. I’m responsible growing membership and engaging members.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic?

We hired IDS Logic for website maintenance and support services.

What were your goals for this project?

We were looking for a technical partner that could assist with website upgrades/optimizations and perform support and maintenance activities, promptly dealing with our real-time needs.

SOLUTION

How did you select this vendor?

Because the project had to follow our existing digital marketing standards, we were looking for a partner that could work closely with us and ensure their performance was aligned with our strategy.

Describe the project and the services they provided in detail.

Initially, their developer upgraded the code on our entire website and implemented a responsive design. They also introduced security best-practices to ensure our site and data are safe.

What was the team composition?

They have a dedicated team of account/project managers, whose members have individual teams behind them (design, development, and QA). Simran (Project Manager, IDS Logic) is our main point of contact and executes our technical requirements.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Working with IDS Logic has been great because they perform all the activities we agree to. They’ve drastically reduced our time to market for new features and they're well-versed in the latest technologies and frameworks. Sharing responsibilities between an exclusive vendor team and an in-house development team has reduced maintenance costs by nearly one-third.

How was project management arranged and how effective was it?

They’re very much aware of what we need to accomplish and how to do so in the most streamlined manner. They’ve never compromised on either deadlines or quality. Transparency in their support plan helps us stay focused on the business goals we’ve committed to.

What did you find most impressive about this company?

Their implementation speed and professional approach stand out to us. If we ring them in the middle of the night, they'll be available. We haven’t experienced any time zone issues, which has made our collaboration extremely valuable. They have an experienced and responsive team capable of delivering top-quality results within tight timeframes.

Are there any areas for improvement?

No, I haven’t noticed anything. They’re staffed by professionals who provide peace of mind to the customer through streamlined processes and real-time updates.

BACKGROUND

Please describe your company and your position there.

I'm a director of LFRA, an independent fire risk assessment company. We offer clients in London, Kent, Surrey, Sussex, and Essex high-quality, compliant fire risk assessments. Our key objective is to help clients prevent fires and keep residents, staff, and customers safe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic?

We hired IDS Logic for WordPress development, digital marketing, SEO, and web hosting services. Since the results were excellent, we also employed them to manage our website requirements.

What were your goals for this project?

We needed a reliable, professional web development company. We wanted to unite our services under one platform and allow potential customers to easily access the site, gather detailed information, and send us their requirements. We also wanted to secure a higher ranking on major search engines so that we could attract more traffic.

SOLUTION

How did you select this vendor?

We considered five or six companies that could satisfy our specific requirements. The project was a high priority, so we needed experts. IDS Logic presented their work and explained how they could meet our requirements. Their consultants gathered our requirements, analyzed them, and chose the best solution. We also visited their office and found that they were simply perfect for us.

Describe the project in detail.

IDS Logic worked closely with us, developing the concept and choosing the best solution to convey our message. We chose WordPress for its interactive, user-friendly design. IDS Logic developed a clean website where visitors could gather more information about our services. The site is fully responsive, and their hosting services boosted its performance. They also managed integrations with LinkedIn, Twitter, and Facebook. The digital marketing team handled SEO requirements and helped us gain a higher ranking. 

What was the team composition?

A team of developers and designers created our website. The the quality assurance team verified that it met our needs and was free from any errors. An SEO team, with its own project manager, handled our SEO needs. The hosting team's technical staff kept an eye on the site performance and solved issues without delay.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After creating the website and optimizing it for search engines, we could offer a unique UX and promote our services. The rich features of the site gave our publishers complete control over content and enabled them to focus on their core competencies. The online marketing campaigns and SEO helped us target a new customer base and attract more traffic, which increased sales and revenue.

How effective was the workflow between your team and theirs?

IDS Logic had a strong, efficient project management team that coordinated well with each other and with us. The managers set milestones to complete the project within our timeframe and budget. All the teams shared regular project updates, responded to emails and feedback quickly, and held meetings to discuss their progress. They developed the entire project based on our core objectives and goals. 

What did you find most impressive about this company?

IDS Logic is a professional, reliable company. We loved their exclusive guidance and their utmost dedication to our needs. 

Are there any areas for improvement?

We didn't see any specific areas for improvement. We were happy with their work and would recommend them to others. Their technical expertise, commitment, and sincere effort made us a happy client.

BACKGROUND

Please describe your company and your position there.

I’m a marketing executive at London School of Barbering. We operate multiple academies, training individuals to become professional barbers. I’m responsible for setting up digital marketing strategies, getting organic traffic to our website via various mediums, and growing our brand internationally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic?

We hired IDS Logic to provide website development support services.

What were your goals for this project?

We were looking for technical experts who could provide scalable hosting solutions and server support with zero downtime. IDS Logic had to be available whenever we needed support, regardless of time differences or holidays.

SOLUTION

How did you select this vendor?

The project had many requirements, so we carefully assessed each vendor’s capabilities in relevant technology domains to ensure they would be a one-stop solution. We visited IDS Logic in their offices to hold contractual meetings.

Describe the project and the services they provided in detail.

IDS Logic provides a flexible and comprehensive maintenance plan to manage smaller upgrades, tasks, and other periodic optimizations to ensure our website’s health is always improving. They implement website edits, revisions, and updates, and create new content on existing pages per our requests. They’re also responsible for version upgrades to improve security (scripts, patches, databases, image/bandwidth theft).

Their mandate also includes managing backups and server maintenance, conducting database optimization, and monitoring up-time and performance. They’ve been able to restore the website within 24–36 hours after almost every disaster. They also produce documentation for all potential projects and enhancements.

What was the team composition?

We worked directly with project managers, who communicated with design, development, and QA teams. They’re well organized within a hierarchy that ensures tasks are passed along to the correct resource.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their approach has allowed us to reduce recurring maintenance costs while maximizing uptime and availability. Every deliverable we receive is bug-free.

How was project management arranged and how effective was it?

Their hosting and development services encompass direct access to experienced, knowledgeable, and reliable support specialists through flexible options including Skype, email, and a ticketing system. This ensures timely and efficient issue resolution.

Their well-organized team is accessible and transparent, so we can approach multiple people to get solutions. Our assigned project manager uses in-depth knowledge to provide solutions. IDS Logic’s team gives us sufficient time to share our feedback and refuses to compromise on either quality or due dates. They’re very much aware of what we need to accomplish and how to move forward in a streamlined fashion.

What did you find most impressive about this company?

We came to IDS Logic with a vision for our site, and their team closely understood our requirements and goals and eventually produced a functional website. It’s been a great pleasure to work with them. Their experienced, results-oriented team has never let us down in implementing the latest features on our website.

They’ve provided us with much more support than we initially expected them to. They gently welcome our small change requests and incorporate them into solutions. Working on our projects as if they were their own, they provide free consultations about future investments for the website.

Are there any areas for improvement?

We recommend them for their software development services. They never chase us for funds, even after providing amazing services.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Pawlo Designs Limited. We offer branding, graphic design, and website services, together with associated corporate and marketing materials in print, digital, and online formats.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic?

We needed to develop a website for a medical practitioner.

What were your goals for this project?

We wanted to refresh our client’s website, introducing modern content, an updated look and feel, and a fully responsive design.

SOLUTION

How did you select this vendor?

We have a long-standing relationship with IDS Logic born of trust and experience.

Describe the project and the services they provided in detail.

They provided technical development and code integration based on creative and content we developed for the website. They provided pre-project advice and now offer ongoing post-launch support.

What was the team composition?

We worked with a project manager and a technical developer. They both liaised regularly with us regarding project progress.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It’s allowed us to deliver technical development to our clients in a seamless, cost-effective manner. Because we’re leveraging a highly focused and engaged technical partner, we can widen client offerings.

How was project management arranged and how effective was it?

The project managers on both sides conducted regular video conference meetings. We used GoTo Meeting, Basecamp, and Jira to track resources and progress.

What did you find most impressive about this company?

Their flexibility, professionalism, and level of engagement were excellent. They’re a true partner with a genuine interest in getting results.

Are there any areas for improvement?

As with all partnerships, and especially a long term one such as this, requirements and technologies continually evolve. They review every project after it's completed and identify new ways to adapt and refine their processes.

BACKGROUND

Please describe your company and your position there.

I’m a sales and marketing manager for a lighting and electronics supplier.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDS Logic?

We hired IDS Logic to develop our e-commerce website and save us some manual work.

What were your goals for this project?

We wanted to reach the right customers at the right time to receive more orders and generate more revenue.

SOLUTION

How did you select this vendor?

We shortlisted 5–6 vendors. We discovered IDS Logic understood our purpose for building an e-commerce website. They suggested solutions based on their technical expertise that impressed us and boosted our confidence in them.

Describe the project and the services they provided in detail.

They’re developing a Magento 2.0 e-commerce website for us.

What was the team composition?

They’ve committed a team of account/project managers, developers, and testers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site will attract a large audience and extend our reach, which will contribute to business growth.

How was project management arranged and how effective was it?

Apart from traditional project management techniques, they utilize many tools to help team members and stakeholders collaborate and share input/feedback in a centralized environment. This system also provides us with timely updates on project progress.

They have an incredible design and development team that delivers top quality outcomes thanks to masterful planning. Their production strategies allow them maximum flexibility to incorporate our change requests.

What did you find most impressive about this company?

They’ve been faithful to what we conveyed and furnished us with direct access to project managers. They're highly responsive and have excellent QA processes, which help them deliver flawless work.

Are there any areas for improvement?

IDS Logic stands out amongst other technical organizations. We’d recommend their services to customers searching for the best partner.