Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I don’t have any specific statistics. The only thing I can say is that they helped us make a complicated system look very simple for consumers to use, and we’ve been proud of what we’ve been able to accomplish with them. For each new member we bring onto our platform, we’re seeing them bring in 13-17 other members. It takes an incredible amount of skill to make something that other family members will want to join. They made an experience that resonates with multiple people.
How did Ideas2IT perform from a project management standpoint?
I’ve been very pleased with them. Even when we’ve run into some challenges, I’ve been pleased to see that they take it seriously and they jump right in to find the right solution. I’ve referred many people to them who are now clients because I’ve been so pleased with their approach.
What did you find most impressive about Ideas2IT?
What I’ve really appreciated is that our team at Ideas2IT feels like an extension of our company. I really don’t see a difference between the two. I feel like they get as excited and as proud of the wins and successes and are just as committed to what we’re doing as we are. In fact, last year I flew over to spend time with their team in India because I wanted them to know that they’re as important as our other team members and we really appreciate what they do.
Another thing that always impresses me is that you see a lot of female leadership there. The tech industry is always talking about the lack of women, and I feel like they have a good representation of strong female leaders on the developer side and the project management side.
Are there any areas Ideas2IT could improve?
One thing they could improve, which I actually just brought up to them today, is making sure that there’s more clarity as we’re building different features. Instead of just making a decision on what they want to do with whatever feature we’re working on, they really need to talk through the different options with us first. Sometimes there’s some miscommunication there. But they’re very open to improving on that; I chalk it up to a learning experience on both sides.
What tips or recommendations could you share that might increase the likelihood of success with Ideas2IT?
People can be hesitant to partner with an offshore company, and I’ve always said you’re thinking about it the wrong way. If you build a longstanding relationship with a company like Ideas2IT, they become an extension of what you do. The beauty of working with Ideas2IT is that when we have bigger projects that need to be taken care of, we can instantly scale up with them and have a seamless introduction of new people onto the team. You can’t always predict when you’ll need additional help on the development side, so it’s a very smart way to make sure you have all your bases covered.