What evidence can you share that demonstrates the impact of the engagement?
We launched the marketplace in October of 2019. There were no major bugs, and after launching the MVP, we focused on mostly developing new features that were in the backlog. It was working well and serving our needs.
Of course, Covid-19 changed everything, and tourism has stopped for two or three months. We are now focusing more on offers from our local market here in Poland and we are getting back some traction but on a bit of a different product scheme.
How did Ideamotive perform from a project management standpoint?
They have a very well-organized workflow. We mostly used tasking tools, plus a project management platform as well as Slack for communication. Most communication was done through the project manager, but anytime there was a need I could contact the developers directly, or they could contact me. We have weekly stand-ups with the project manager and developers which has been pretty effective.
We were using them full-time and were working with the best project manager I’ve ever worked with. It was a very smooth process with great communication. They took a very progressive approach to our needs. Sometimes they helped us find a solution that was a bit more cost-effective, but didn’t change the performance of the overall design or functionality of the product.
The project manager we were working with was very proactive in terms of helping us build a better product with more features for the same budget. She had a very good attitude towards us as a client, and towards the developers who were working on the project as well as the co-founders of the company. With them, we have had the least amount of problems with communication out of any software house I have ever worked with.
What did you find most impressive about them?
They don’t engage in projects they don’t believe in, and they put the most effort into the projects they believe in. I think they really liked our vision and that is why we decided to choose them. There was a huge alignment and passion for our project. It wasn’t just “we pay, and you do.” They had great engagement with the product because they believe in it. They were excited about Travelduck getting better and getting our first clients. Having those first successes was also a great success for them which I really liked.
Are there any areas they could improve?
We have been working together for years and we developed a great communication scheme. It is hard to say where they can improve because I see huge progress in their approach over all these years. I know many software houses, and this is still my best experience.
Do you have any advice for potential customers?
Be super open about your budget, your limitations, and who is going to be involved from the client’s perspective because they’re really flexible in the harder moments for businesses. Be open with them and be honest about the project and business goals. We were open about the business goals because they have the skills of delving deeper into your business and trying to understand it in order to provide better solutions. Ideamotive is a trustful partner and the more open you are, the better the results will be.