What evidence can you share that demonstrates the impact of the engagement?
This smaller project has gone into a limited number of participants’’ hands. So we don’t have the success or engagement statistics that would be associated with a consumer launch. The designer did a lovely piece of work to ensure that it was accessible.
How did Ideamotive perform from a project management standpoint?
The product owner was responsible for organizing our stand-ups, getting the team aligned, translating our documentation and requirements, putting them into Jira, and writing tickets.
We also have a Slack channel, which really helps communication. We can ask questions and get responses immediately, and they can do the same. It feels more integrated and direct, which can be a concern when you’re outsourcing. We have strong, fluid communication with them.
What did you find most impressive about them?
We’ve established a really good relationship. They’ve given us the information on how things are going internally. We always know what they’re working on, what needs to be improved, and what they need from us. They’re very responsive, and I’ve never had to wait to hear from them. They actively seek feedback and have processes for that in place.
Are there any areas they could improve?
After our first project, we asked them to be more involved in QA. They took some feedback from our last project and took on more of the initial QA on this project. By the time it got to us, we were able to do the business acceptance testing rather than the QA, which was super helpful.
Do you have any advice for potential customers?
Clear and regular communication is important for all remote work. We had a good kickoff in the beginning. We walked through all of our user journeys, talked through it in detail with the designer, the engineer, and the product manager. That really helped to make sure that everyone was on the same page when we started.