Do you have any statistics or metrics to track improvement from the project?
Most of the time projects are completed on time and within budget. They give us a fixed quote and a fixed timeline, and they generally complete it much before the deadline they provide. I could probably say there’s a 100 percent success rate on their projects. In other terms, our costs have come down by going with their solutions.
Are you satisfied with their performance?
Our client is extremely satisfied with the solution. Another advantage is they don’t disappear after completing a project. They are present for ongoing support in the way of maintenance. They are just a call away. When there’s an issue, we just need to submit a ticket, and we get a response in less than 10 minutes.
Is there anything unique or special about Ideamine that really makes them stand out compared to other business partners?
There are several companies out there that are very small in scale. It’s not just a matter of being small but, many times, these other firms are quite unreliable. I have worked with a bunch of these companies. Sometimes, their responses are not logical or competent. Alternately, Ideamine is a company that means what they say and know what they’re doing.
What advice would you give to future clients of theirs?
Give them all the information that you have about the scope. Ideamine is a trustworthy group, so all the technical information that is available to you must be made available to them as well so that they can take the best course of action. That will help in coming up with a better solution.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
Rather than being an operations company, they could start taking projects like we did for Amazon. They could even become Amazon certified consultants for bigger companies. Most of these companies are now moving toward hosting their applications on the cloud rather than having large mainframes within specific data centers. Cloud gives you the advantage of being seamless. I also think they could improve their grammar and English writing.