IDEA commerce S.A

Please describe your company and your position there.

Our company is an online cloth store, we own a B2C e-commerce platform. I'm taking charge of marketing and site development projects management.

For what projects/services did your company hire IDEA commerce S.A, and what were your goals?

IDEA commerce is providing e-commerce development services for our online store on Magento 2. The mail challange was implementing Magento Erp integration. We're constantly creating new features, making our costumers' journey easier and our teams' workflow more effective.

How did you select IDEA commerce S.A and what were the deciding factors?

We were looking for a good web development company with a team of experienced Magento specialists and a wide range of integrations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We've crated development plan, consultend our priorities. We've focused on inventory management, purchasing proces, product exposition and search engine optimization. At the beginning we've fixed all the actual problems and after that focused on implementing new features.

How many people from the vendor's team worked with you, and what were their positions?

At the beginning we contacted the sales director, then we started working with a project manager and a team of developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The shopping experience has become much easier, our site traffic and sales revenue have increased significantly in a relatively short period of time.

Describe their project management style, including communication tools and timelines.

IDEA commerce team is responsive, they keep up with a fast work pace & meet their deadlines.

What did you find most impressive or unique about this company?

They keep up with the newest technology that revolutionized our online store management and customers' journey.

Are there any areas for improvement?

As for now I don't see any, I'm content with our cooperation workflow.

Please describe your company and your position there.

I am the Marketing Manager at a shipping company based in Bydgoszcz, PL. Our company has about 27 employees. Our customers ship their products all across Europe. I’m responsible for digital marketing.

For what projects/services did your company hire IDEA07, and what were your goals?

We were in need of a good and reliable IT services provider. Our website wasn’t the fastest one and that was the main task. We were losing traffic and clients due to our slow website. We decided to invest and rebuild the whole website.

How did you select IDEA07 and what were the deciding factors?

I searched online for web development agencies in our area. IDEA07 was the best one I found based on case studies, experienced developers, and price. After the first contact, I knew we had to work with them. Their proposal was fair and answered all of our questions and needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After discussing the details, IDEA07 came up with 3 proposals for the website. We chose the one that fitted us the most and after a few small corrections, everything was perfect. Besides creating the entire website, IDEA07 provides hosting to our IT environment.

How many people from the vendor's team worked with you, and what were their positions?

Mainly, we contact the project manager. I know there are developers working at our website and servers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the website, we noticed a significant increase in overall traffic. The amount of contact form also increased. The new website is more user-friendly and faster than the old one. The servers that host our IT environment are really fast and efficient.

Describe their project management style, including communication tools and timelines.

The project manager is really open to the conversation. He always answers all the questions. We connect via phone or email. They update us on all tasks and meet the deadlines.

What did you find most impressive or unique about this company?

IDEA07 came up with the project in a very professional way. Their willingness to teach us how a website works and what is important in web design is impressive. They have knowledge and skills and are ready to share them. We have only a positive opinion of them.

Are there any areas for improvement or something they could have done differently?

No, I don’t think so. We are very satisfied with our collaboration.

Please describe your company and your position there.

I am a marketing manager at Data Space. We are a data center specializing in custom IT environments for medium and large clients and in cloud solutions.

For what projects/services did your company hire IDEA07, and what were your goals?

We wanted to expand our business and start selling servers over the Internet, so that our traders could focus only on large customers. We asked IDEA07 for help because we knew that they specialized in e-commerce.

How did you select IDEA07 and what were the deciding factors?

IDEA07 is one of our clients, so we know what projects it is implementing and we have the opportunity to learn about their results. Thanks to this, we were able to bypass the costly and time-consuming stage of agency selection and go straight to the briefing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Together with the IDEA07 agency, we reviewed our product offer, then we worked on the sales funnel and setting the sales KPI. Together, we have also developed a system for measuring the set goals.

How many people from the vendor's team worked with you, and what were their positions?

The team delegated to our project consisted of 5 people, either at a managerial or specialist level.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After implementing the prepared tools and measurement methods, we can finally say that we have a real e-commerce system that is able to deliver designated targets.

Describe their project management style, including communication tools and timelines.

JiRA, Slack, Google Analytics. Regular meetings and joint arrangements for further actions.

What did you find most impressive or unique about this company?

Extensive experience in building e-commerce funnels as well as the willingness to learn and test allowed us to approach the subject in a very detailed manner.

The inquisitiveness of IDEA07 is unique. Unlike other agencies, they examine everything in detail before issuing a recommendation.

Are there any areas for improvement?

No.

Please describe your company and your position there.

I was an e-commerce manager of an online bookstore. I cooperated directly with the management board of the publishing house, which offered legal and professional information, necessary in the daily work of various professional groups.

For what projects/services did your company hire IDEA07, and what were your goals?

The subject of the contract was cooperation in the field of programming services (Magento 2), graphics, analytical services, quality assurance, project management and strategic consulting. By implementing this agreement, I hoped to improve the website, e-commerce functionality and increase traffic and conversion. The action plan was to achieve profitability within two years.

How did you select IDEA07 and what were the deciding factors?

Years of working in e-commerce have allowed me to meet many certified Magento partners. The choice of Idea07 was determined by their high skills, very good value for money and individual approach to the customer. From the very beginning I felt very well looked after by Idea07.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a quick verification of the current solutions. At the same time, a list of tasks was created, which we then divided into priorities. It was clear that we first need to complete the migration to a higher version of Magento and fix many bugs. Then, the plan included focusing on website speed, linking and redirect structure, purchasing process, homepage and search engine. All changes were designed to adapt the existing e-commerce to the needs of the relevant segment, which was the B2B segment. At the same time, it was also necessary to start seo activities and building content, so close cooperation with the other provider was required.

How many people from the vendor's team worked with you, and what were their positions?

At the beginning I was led by the sales director. After that, the project director became the main point of contact for me. There were also two back-end developers and a test specialist. I was also guaranteed a free and unlimited helpdesk.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Only some of the planned tasks have been implemented, although quantitatively there were many of them. Unfortunately, we did not manage to implement many important changes, because in the event of a pandemic and the consequences of a decrease in turnover, the management board of the publishing house decided to close the e-commerce project.

Describe their project management style, including communication tools and timelines.

We had weekly meetings, and after each meeting, I received a comprehensive summary from the project director by email. There was also trouble-free e-mail and telephone communication on a daily basis. The execution of tasks / projects and their implementation were coordinated by Redmine.

What did you find most impressive or unique about this company?

They have a lot of experience building robust e-commerce websites. Their team was patient enough to teach us about the best ways to use Magento 2, and they were responsive to all our needs.

Are there any areas for improvement?

I don't see any areas that should be improved.

Introduce your business and what you do there.

Złote Wyprzedaże is a flash-sales company established in 2010. We later restructured and sold it to Vente Privee Group, which is an international company with a presence in Europe, Mexico, and a few locations in the US. We are one of the biggest flash-sales players in the world.

What challenge were you trying to address with IDEA07?

They were our secondary partner; we have a core Magento development team, but we wanted to have a second line for this project. We wanted the flexibility to use as many developers as needed.

What was the scope of their involvement?

IDEA07 works on the front-and backend of our platform. They gained a good understanding of the concept we wanted to develop, and they helped us get the product ready to sell. They helped us adapt our old interface and solutions to new company standards. IDEA01 also worked with us on integrating Magento ERP.

What is the team composition?

We have multiple lines of contact on their side. The Gaussian curve in our situation is quite typical. Some of their members are experts, while others are still mastering skills. 

How did you come to work with IDEA07?

Pawel (Sales Director, IDEA07) cold-called me at a very good moment when I was already looking for a company like IDEA07. With each new sentence, he demonstrated that they were aligned with what we were searching for and what we do.

How much have you invested with them?

I can’t provide an actual figure, but we bought hundreds or even thousands of work hours from IDEA07.

What is the status of this engagement?

We started working with IDEA07 in 2016. The collaboration isn’t as intensive as it was when we needed a lot of development resources in the beginning. However, anytime we have a big task that can be outsourced, we go to IDEA07.

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with the team. The collaboration has been a positive experience in general. If I were to go back to 2016 with the knowledge I have today, I wouldn’t change my decision to hire them.

How did IDEA07 perform from a project management standpoint?

They’ve been very responsive—we’ve communicated through video calls on a daily basis. They could work with any kind of client. Our teams are 300 kilometers apart, and we’ve been working as though we were sitting in the same room. 

Now, we have a 24/7 emergency line with them for ERP tasks. We have our own emergency team for the Magento shop, so we don’t go to IDEA07 for that. 

What did you find most impressive about them?

They’re great at Magento ERP.

Are there any areas they could improve?

It would be great if they reduced resource rotation and assigned more senior developers. This is a problem with development companies globally because there are fewer people working in the area than what the market demands. I’ve encountered this with every company I’ve ever met. However, this is something they could work on.