What evidence can you share that demonstrates the impact of the engagement?
The work was well-received by our internal team. The only thing we struggled with was the timeline, taking into account how long it takes for the system to get operational. There were challenges along the way, but their team was great at dealing with them.
How did idea box perform from a project management standpoint?
From a project management standpoint, their team performed well. Adam was our project manager, focusing on face-to-face interactions with our team. We had meetings regarding design structure, architecture, and how we wanted everything to flow.
We also held progress meetings where we went over any changes. If there was a change, their team would go back to development and then meet back up with us. As a project manager, Adam was responsive. When we had issues, he was always on top of them.
What did you find most impressive about them?
Their company isn’t working on more than 20 projects at a time. They give their clients their full focus. We didn’t want to work with an agency where we would be one of a thousand. We took a lot of time and effort in selecting a company that would meet our goals in the first try, and idea box delivered on that promise.
Are there any areas they could improve?
I would’ve appreciated setting the expectations for big challenges in the beginning. There were several challenges during the engagement, which is no one’s fault. I think if the possibility would’ve been explained at the start, that might’ve made the journey a bit easier.
Do you have any advice for potential customers?
They have a wide variety of experience with a whole range of projects. Their team is able to bring different expectations for various industries. That was valuable to our team.