Digital Marketing & Creative Agency
Since 2009, our full service creative, marketing and branding agency has helped deliver measurable, customer focused results for companies just like yours.
ICS has become known as one of Atlantic Canada's top creative digital marketing agencies.
Located in the heart of Uptown Saint John, we service clients in our backyard and around the globe. Web Design has always been our backbone but we now offer services ranging from graphic design to video production, creative briefing, branding, photography, e-commerce solutions, social media marketing, content creation, search engine optimization (SEO) and Pay-Per-Click management.
Want to work with an agency as focused on results as you are? Contact us today for a discovery call.
Focus
Recommended Providers
Portfolio
Deluxe French Fries, Easy-Kleen Pressure Washers, Casino New Brunswick, The Heart & Stroke Foundation, True North Seafood Company, The Human Development Council, Chatelaine, Vito's Restaurants, The Saint John Sea Dogs
Custom Web Build(s) With Ads Management
The life of a manufacturing company isn’t easy. With so much work put into creating a world class product, it doesn’t matter without effective marketing to let people know the product exists. With a wide range of competitors it can be easy for consumers to be unsure of where to buy.
Since working with ICS we have not only created a digital strategy for them but we have helped generate thousands of qualified leads each year which has helped their profits increase.
What We Did
- Custom Website Development
- Graphic Design
- On-Page SEO
- HubSpot Integration
- BIgCommerce Development
- Secured Hosting
- Digital Strategy
- Pay-Per-Click Advertising
Custom Wordpress with BigCommerce Integration
Judith Mackin and the team at Tuck Studio came to us looking for a digital presence to match the quality of their in-person presence.
Having spent years prioritizing the in-person experience with only a website that needed some attention, we were happy to build them an online space that matches their brick-and-mortar space.
WHAT WE DID
- Custom WordPress Build
- Headless BigCommerce Integration
- Stripe Integration
- On-Page SEO
- Mailchimp Integration
- Issuu Integration
- Omni Channel Shopping
- Content Migration
Multilingual Custom Wordpress Build
A long-time client of ours, Bio NB was starting a new organization called BioDesign. Their mission statement was to be able to start supporting highly innovative firms who will seize the opportunities of Canada’s bioeconomy. A brand was in place but we helped them with their digital strategy to make sure when they announced their release they were ready to be seen by Canadian leaders in biotechnology.
Annual Report + Custom Web Build
Climate change is something we need to acknowledge and address. We were thrilled when Eastern Charlotte Waterways reached out to us to help build out the Southwestern New Brunswick Climate Change Hub.
Along with a 100+ page report we built a fully responsive custom WordPress site with a DataHub integration that provides access to climate information and helps communities develop a regional response to climate change.
HOW WE HELPED
- Custom Website Development
- Graphic Design
- Annual Report
- On-Page SEO
- DataHub Integration
Social Media Strategy + Management
Wyndham came to us in need of some excitement. We needed to generate awareness and enthusiasm for their available positions at Wyndham Worldwide's call centre in our own Saint John.
We've also planned for on-ground video content showing the beautiful environment that is Wyndham Saint John and the authentic faces of a viewer's prospective team.
WHAT WE DID
- Social Media Management
- Content & Channel-Specific Strategy
- Graphic Design
- Pay-Per-Click Advertising
- Custom Video Content
Brand Overhaul & E-Commerce Build
Flewwelling Press has been a Saint John staple since 1877. They have a strong brand and a local presence, but came to us looking for a stronger online presence. We were able to deliver a full service printing website to compete with any large printing company available.
Taking the time to carefully catalogue Flewwelling's extensive services and make it easy for prospective customers to upload artwork and order marketing items, we were able to showcase the capability of this small local firecracker of a shop.
What We Did
- Logo update & brand refresh
- Responsive website design & development
- ShopVox integration
- On-page SEO
- Content migration
Peggy Bown Dentistry
Peggy Bown Dentistry needed a website that reflected their extreme commitment to service and to providing an excellent service. Their needs were unique and specific and the ICS team was able to deliver on each.
Expectations were able to be met thanks to the seamless internal project communication systems setup by ICS.
Casino New Brunswick - Custom Wordpress Build
New Brunswick’s only entertainment resort, Casino New Brunswick evokes fun but their website didn’t. We helped them create a custom website on the Wordpress platform where they could easily manage events, hotel bookings, spa treatments and more. Since the launch we have seen an increase in traffic by 20% that has resulted in the Casino hiring ICS for additional services and consulting.
Ongoing Lead Generation + PPC
Eastern Credit Management Services has provided a service that every business needs at some point and time: collection services. A team built with face-to-face connections and traditional networking, ESMS has been known as one of Atlantic Canada’s premiere collection agencies for almost 40 years.
Eastern Credit Management Services originally came to ICS looking to upgrade their existing website but we soon found an opportunity for a lot more. Since then we have not only created a website but we have become their ongoing marketing agency to help with monthly lead generation for the last two years.
WHAT WE DID
- Digital Advertising
- Custom Website Development
- Graphic Design
- On-Page SEO
- E-commerce Development
Reviews
the project
Web Dev & Design Cosmetic Dentistry
"We could trust that they were as invested in the project as we were."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re a dentistry practice that runs a fully digital clinic. I’m the executive assistant to our clinic’s dentist, so I’ve been running social media marketing and other support projects.
What challenge were you trying to address with ICS Creative Agency?
People don’t tend to expect a fully digital dentist clinic, so it was important to draw attention to the fact that we were doing something above and beyond other practices. We hired them to revamp the site homepage and later expanded the contract to include the entire website.
What was the scope of their involvement?
Our collaboration with them started with a simple homepage redesign project. After they delivered their final designs, we were very impressed and wanted them to address the entire website. At that point, they rebuilt the whole website and began hosting it on their servers for increased security. They built the site using WordPress.
What is the team composition?
I worked with four people, including Zack (Co-Owner).
How did you come to work with ICS Creative Agency?
We were recommended to them by my mother who had just used their services and spoke very highly of them. When we looked at their website and portfolio, they seemed like a good fit.
How much have you invested with them?
We spent $15,000 in total.
What is the status of this engagement?
We started working with them in November 2019, and they wrapped up in February 2020.
What evidence can you share that demonstrates the impact of the engagement?
We added MonsterInsights to the site after they completed it to track metrics. So far, we’re noticing that more site visitors are staying on the site for longer periods of time.
How did ICS Creative Agency perform from a project management standpoint?
I was in contact with them once each week, sometimes multiple times every day. We communicated over Slack, so I was able to send them a direct message whenever needed. They responded to me no matter what the time.
In terms of project planning, their process and the upcoming project stages were very clear. They were very easy to get in touch with.
What did you find most impressive about them?
Their personable quality and ability to make a connection with us made the process much easier. We could trust that they were as invested in the project as we were.
Are there any areas they could improve?
Toward the end of the project, they submitted their final deliverables. However, there were a few errors that still needed to be addressed. When we brought this up, they quickly fixed them.
Do you have any advice for potential customers?
Communicate with them using Slack. Through that system, they’re easy to get ahold of and responding to feedback.