Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We started our e-commerce site 8 to 9 years ago. Icon Business Consulting was instrumental in performing its backend integrations with Dynamics GP, writing all the procedures involved in this. On a revenue basis, Icon Business Consulting has helped us come up with systems that have made a difference to our company.
They're an easy consultant to work with, working with us almost as if they were our employees, in some cases. We can get projects running easily, without a lot of fat between the consultant that works on the project and myself. Icon Business Consulting's principal has worked on all of our projects himself.
As Dynamics GP has gotten more and more capable, we've been able to personalize the experience around it, changing a canned product for our specific business needs. Getting Icon Business Consulting's team started on something is an easy process, because of their intimate knowledge of our business.
How did Icon Business Consulting perform from a project management standpoint?
Icon Business Consulting maintains the schedule on a sheet which is forwarded to me at the end of every month. Projects and statements of work are approved beforehand, and we have meetings every so often, ensuring that I'm kept aware of Icon Business Consulting's progress. The process is tightly managed, and there haven't been many instances of Icon Business Consulting going over budget.
What did you find most impressive about Icon Business Consulting?
I've mainly appreciated Icon Business Consulting's intimate knowledge of our business. With other consultants I've used, a significant amount of time was spent educating them about our business before actually getting to make meaningful changes to the system. This hasn't been the case with Icon Business Consulting. The fact that they're a smaller company has eliminated many of the repertory meetings with project management that would be necessary for larger groups. After a project with Icon Business Consulting has been defined, getting an estimate and commissioning the work is a very quick process.
Are there any areas Icon Business Consulting could improve?
No. I'm actually very happy that Icon Business Consulting has kept static rates for us, over the course of many years. They've been very conscious of our needs and our business relationship.