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Making your business more efficient since 1987

4.8
5 reviews

ICON is an IT consulting firm with offices in Miami, Florida, Santiago, Dominican Republic, and Port-au-Prince, Haiti. With more than two decades of experience and hundreds of satisfied customers of all sizes and in a variety of industries, we pride ourselves on the ability to bring you the latest technology while still offering a personal experience to our customers.
 

 
$5,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
1987
Show all +
MIAMI, FL
headquarters
  • 488 NE 18TH ST
    MIAMI, FL 33132
    United States
    9548042140
other locations
  • Plaza Haddad #304, Jose Garcia esq Arturo Grullon
    Santiago, SA 51011
    Dominican Republic
    8095821024
  • Rue Clercine 15A
    Port-au-Prince, OU HT
    Haiti
    509 3701-4885

Portfolio

Key clients: 
Invicta Watch Triten Corporation Caribbean Port Services Trailer Bridge El Catador The Image Group Bahamas First General Insurance E-Power SODIPAL Quimocaribe
Dynamics GP ERP Implementation and Support Image

Dynamics GP ERP Implementation and Support

Latin for 'Invicible', Invicta is led by innovation and nurtured with the consistency of quality and brand personality. Founded more than a century ago in 1837 in Chiasso, Switzerland, with the belief that supremely crafted timepieces can be offered for modest sums, Invicta holds true to this objective today.

Invicta Watch Company selected ICON to support their increasingly complex operation based on Microsoft

…
Dynamics GP. This includes their financial and distribution operations, including highly elaborate integrations and customizations, as well as a state-of-the-art warehouse management and EDI system. ICON support has been critical in replacing outdated processes, creating new reporting and analysis capabilities, and improve day-to-day operations with quick and efficient support and development.
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Dynamics GP Implementation and Training Image

Dynamics GP Implementation and Training

ICON Business Consulting provides ongoing support for a Great Plains application. This includes bug fixes and employee training. 

 
Dynamics GP Implementation and Support Image

Dynamics GP Implementation and Support

Icon Business Consulting provided a long-term professional assessment. They supported three websites by performing upgrades to Microsoft Dynamics GP and establishing a connection between the systems.

Dynamics 365 Business Central Implementation and Support Image

Dynamics 365 Business Central Implementation and Support

Triten Corporation is a private holding company that was founded in 1946 by Roman F. Arnoldy with deep roots in the energy, steel and heavy construction industries. Houston-based Triten Corporation continues its evolution through improvements in its existing businesses and by developing and investing in new enterprises. Triten companies include IAG which focuses on project development, management and execution, Triten Real

…
Estate Partners which develops and operates industrial, office, multi-family and mixed-use projects, and ARNCO Technology which manufactures proprietary technology that extends the operating life of oil drilling assets.

ICON started working to support ARNCO's Microsoft Dynamics GP installation in 2014 after a their previous software partners failed to meet their expectations of service and support. After a short time ARNCO was making full use of their Dynamics GP installation and then some, as well as saving tons of money in consulting fees. Today, the entire group of companies is embracing the future together with ICON, and migrating all their financial operations to Microsoft Dynamics 365 Business Central.
Read more...

Reviews

4.8
5 reviews
Sort by

IT Consulting for Musical Society Organization

"They often complete work before the set deadline."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2018 - Ongoing
Project summary: 

ICON Business Consulting provides ongoing support for a Great Plains application. This includes bug fixes and employee training. 

The Reviewer
 
100-200 Employees
 
Nashville, Tennessee
Sam Hoover
Systems Administrator, Barbershop Harmony Society
 
Verified
The Review
Feedback summary: 

ICON Business Consulting outranks previous partners the client has worked with. They are knowledgeable, prompt, and responsive. Customers can expect a team that is dedicated to delivering high-quality results and customer service. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m the systems administrator at Barbershop Harmony Society. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ICON Business Consulting, LLC?

We needed support with our Great Plains software. 

SOLUTION

What was the scope of their involvement?

They provided fixes and updates for Great Plains. Their team also taught us a lot about how to work the application ourselves, as well as how to use Microsoft SQL. 

What is the team composition?

Our main point of contact is Thomas (Founder), but we’ve worked with a few other team members at different times. 

How did you come to work with ICON Business Consulting, LLC? 

We found them through a Great Plains forum. We had a partner at the time, but we weren’t happy with their performance. When I spoke with Thomas, he was extremely knowledgeable.

Our initial preference was to select a local vendor. However, ICON Business Consulting’s experience outweighed the cons of working with a remote vendor. 

How much have you invested in them?

We spend a bit under $5,000 per year on their services. 

What is the status of this engagement?

I believe we started working together in February 2018. Our relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve taught each department in our office so much about Great Plains which has made our lives much easier. They make the effort to work with us and save money since we are a nonprofit. Thomas helps our operations run smoothly. 

How did ICON Business Consulting, LLC perform from a project management standpoint?

We have regular meetings with Thomas. They’re always very prompt and respond to emails within an hour or two. They meet deadlines and have an exceptional turnaround time. They often complete work before the deadline. 

What did you find most impressive about them?

They’re phenomenal. The knowledge they have is incredible. They’ve been far better than previous partners we’ve worked with. Thomas is able to answer questions quickly and shows a depth of expertise on the software. 

Are there any areas they could improve?

In my opinion, there’s nothing they need to improve. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Watch Retail Company

“They gave us ideas on how to improve and become more efficient.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2018 - Ongoing
Project summary: 

ICON Business Consulting, LLC serves as the ongoing IT service provider for a watch retail company. They handle both hardware and software issues as well as general upgrades to internal systems.

The Reviewer
 
50-100 Employees
 
Boca Raton, Florida
Director of Finance, Watch Retail Company
 
Verified
The Review
Feedback summary: 

The team has proven to be reliable in correcting a wide variety of arising issues. They’ve handled situations with urgency, always making someone on staff available to problem-solve. They used their knowledge of automation to eliminate unnecessary manual processes from the company’s operations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of finance for a watch retail company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ICON Business Consulting, LLC?

We brought them on to handle our IT services.

SOLUTION

What was the scope of their involvement?

They’re our IT partner, handling technical upgrades and any kind of hardware or software issues. They have a large staff on hand, so someone was always available to help us. That came in handy in urgent cases that required fixes right away. For instance, they helped us with software and printer issues. They worked on the software for our handheld scanners to enable our team to be more efficient.   

What is the team composition?

We’ve had at least three of their team members working on our account. It’s an ongoing process, so staffing sometimes changes.

How did you come to work with ICON Business Consulting, LLC?

We were referred to them by someone within our network. At the time, we had another IT partner. They were an individual rather than a full team and didn’t have the capacity that we needed. We decided to give their team a go based on the presumed availability and turnaround time benefits.  

How much have you invested with them?

We spend between $50,000–$100,000 each year with them. 

What is the status of this engagement?

We started working together in 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been able to cover any issues that came up.  

How did ICON Business Consulting, LLC perform from a project management standpoint?

They always provide us with a clear scope of work, explaining their process with PowerPoints and demonstrations. That helped us understand exactly how everything would work.

What did you find most impressive about them?

They gave us ideas on how to improve and become more efficient. Now, we have less of a need for manual data entry and more integrated automation.  

Are there any areas they could improve?

They performed very well.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Consulting for Financial Services Firm

"Their responsiveness, dedication, and quick turnaround time are impressive."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2011 - Ongoing
Project summary: 

ICON Business Consulting provided support and updates for a third-party software used by the client–Great Plains Accounting. They installed multiple add-on packages and facilitated integrations.

The Reviewer
 
11-50 Employees
 
Ft. Lauderdale, Florida
Andrew Leavy
CFO, HSD Holdings
 
Verified
The Review
Feedback summary: 

ICON Business Consulting was thorough and dedicated to the project. They have excellent communication and project management skills, and they’ve been integral to the successful implementation of software updates. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO at HSD Holdings. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ICON Business Consulting LLC? 

ICON Business Consulting LLC is a reseller of software solutions, including Great Plains Accounting. We first installed Great Plains Accounting about 15 years ago, and we need to replace our current reseller with someone new.

SOLUTION

What was the scope of their involvement?

They upgraded the software and integrated three add-on packages. The first add-on is a check writing extension. There’s also a property management tool and a financial reporting package. The financial reporting package integrates Microsoft Excel. ICON Business Consulting was instrumental in setting that up for us, as well as providing training. 

What is the team composition? 

I had one point of contact, Thomas (Founder & Owner). 

How did you come to work with ICON Business Consulting LLC?

I don’t remember how we found them since it was so long ago. 

What is the status of this engagement?

I believe we started working together around 2012, and our relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The level of service that Thomas provides is excellent. Regardless of where he is, he gets back to us very quickly and shows a lot of dedication to our project. He works long hours to make sure that the processes are running smoothly and that upgrades are working. 

How did ICON Business Consulting LLC perform from a project management standpoint?

Thomas has good project management skills. If he doesn’t know the answer to something, he works to find an answer for us quickly. In one instance, he coordinated a call with the manufacturer of Jet Global Reporting to assist with the installation of their program. He makes sure not to waste anybody’s time, which I really appreciate. 

What did you find most impressive about them?

Their responsiveness, dedication, and quick turnaround time are impressive. Not many other vendors provide this level of service. 

Are there any areas they could improve? 

No, I’m very pleased. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

ERP Consulting for Management Consulting

"Icon Business Consulting has helped us come up with systems that have made a difference to our company."

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4.5

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2000 - 2016
Project summary: 

Icon Business Consulting provided a long-term professional assessment. They supported three websites by performing upgrades to Microsoft Dynamics GP and establishing a connection between the systems.

The Reviewer
 
51-200 Employees
 
Doral, Florida
IT Director, Image Services Company
 
Verified
The Review
Feedback summary: 

Icon Business Consulting has helped develop and integrate systems that have made a difference for revenue. The team was proactive, demonstrated excellent communication and possessed intimate knowledge of the business.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a concession company working on cruise lines. We have around 13 members. I am the director of information technology for the company.

What is your position?

I am the director of information technology for the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Icon Business Consulting?

We needed a consultant for our ERP [enterprise resource planning] system, Microsoft Dynamics GP.

SOLUTION

What was the scope of their involvement?

Icon Business Consulting is a long-term solutions provider for us. When I initially joined the company, the system was running on a Mac platform, but we've since converted to Windows. A little later on, we migrated from the Btrieve database to Microsoft SQL Server. Since then, Icon Business Consulting has helped 3 of our sites (1 in Miami, 2 in Grand Cayman, and 1 for the e-commerce site) implement separate instances of Microsoft Dynamics GP, and maintained the conversation between these separate instances. 

Icon Business Consulting was working out of the Dominican Republic, but they've since moved to Florida. They come to our office every week.

The common projects involve upgrading each instance to the latest technology. We have several satellite systems which talk to GP, so Icon Business Consulting has been involved in conversations with other consultants, ensuring that nothing gets broken in the course of our upgrades. We have set up a fairly complicated process involving a sandbox server on which Icon Business Consulting brings in our current GP, performs an upgrade, and makes sure that the communication with our warehouse management system still works, for example.

How did you come to work with Icon Business Consulting?

I have worked with the company for 16 years, but Icon Business Consulting predates me as a consultant.

How much have you invested with Icon Business Consulting?

The cost of Icon Business Consulting's services has been around $50,000.

What is the status of this engagement?

I think we've worked with Icon Business Consulting for close to 20 years. We have open projects around our ERP system on a constant basis.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We started our e-commerce site 8 to 9 years ago. Icon Business Consulting was instrumental in performing its backend integrations with Dynamics GP, writing all the procedures involved in this. On a revenue basis, Icon Business Consulting has helped us come up with systems that have made a difference to our company.

They're an easy consultant to work with, working with us almost as if they were our employees, in some cases. We can get projects running easily, without a lot of fat between the consultant that works on the project and myself. Icon Business Consulting's principal has worked on all of our projects himself.

As Dynamics GP has gotten more and more capable, we've been able to personalize the experience around it, changing a canned product for our specific business needs. Getting Icon Business Consulting's team started on something is an easy process, because of their intimate knowledge of our business.

How did Icon Business Consulting perform from a project management standpoint?

Icon Business Consulting maintains the schedule on a sheet which is forwarded to me at the end of every month. Projects and statements of work are approved beforehand, and we have meetings every so often, ensuring that I'm kept aware of Icon Business Consulting's progress. The process is tightly managed, and there haven't been many instances of Icon Business Consulting going over budget.

What did you find most impressive about Icon Business Consulting?

I've mainly appreciated Icon Business Consulting's intimate knowledge of our business. With other consultants I've used, a significant amount of time was spent educating them about our business before actually getting to make meaningful changes to the system. This hasn't been the case with Icon Business Consulting. The fact that they're a smaller company has eliminated many of the repertory meetings with project management that would be necessary for larger groups. After a project with Icon Business Consulting has been defined, getting an estimate and commissioning the work is a very quick process.

Are there any areas Icon Business Consulting could improve?

No. I'm actually very happy that Icon Business Consulting has kept static rates for us, over the course of many years. They've been very conscious of our needs and our business relationship.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    We've sometimes received rawer results, compared to a more traditional relationship, but this is just a part of our process with Icon Business Consulting.
  • 5.0 NPS
    Willing to refer
    I have recommended Icon Business Consulting.

Power BI Dev for Oil & Gas Provider

"Their turnaround time was impressive."

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - Apr. 2019
Project summary: 

ICON Business Consulting, LLC provided support for ERP and Power BI assistance. 

The Reviewer
 
11-50 Employees
 
Houston, Texas
CEO, Oil & Gas Company
 
Verified
The Review
Feedback summary: 

ICON Business Consulting, LLC delivered the project in a timely manner. Their workflow was effective. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company provides products and services to the oil and gas industry globally. I am the President.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ICON Business Consulting, LLC?

We hired them to support our ERP, Microsoft great plains as well as to build out Power BI for our data.

What were your goals for this project?

To have on demand visibility of our data

SOLUTION

How did you select this vendor?

Icon has been supporting our company since the implementation of GP

Describe the project in detail.

I dont have much detail, I told Thomas what i wanted and he did it. Simple

What was the team composition?

Thomas Garcia

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

He delivered the project as timely as we provided feedeback

How effective was the workflow between your team and theirs?

Very

What did you find most impressive about this company?

Their turnaround time was impressive. 

Are there any areas for improvement?

No

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer