Making your business more efficient since 1987

ICON is an IT consulting firm with offices in Miami, Florida, Santiago, Dominican Republic, and Port-au-Prince, Haiti. With more than two decades of experience and hundreds of satisfied customers of all sizes and in a variety of industries, we pride ourselves on the ability to bring you the latest technology while still offering a personal experience to our customers.
 

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1987
Show all +
Santo Domingo, Dominican Republic
headquarters
  • ICON Business Consulting, LLC Santo Domingo
    Dominican Republic

Reviews

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ERP Consulting for Management Consulting

"Icon Business Consulting has helped us come up with systems that have made a difference to our company."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2000 - 2016
Project summary: 

Icon Business Consulting provided a long-term professional assessment. They supported three websites by performing upgrades to Microsoft Dynamics GP and establishing a connection between the systems.

The Reviewer
 
51-200 Employees
 
Doral, Florida
IT Director, Image Services Company
 
Verified
The Review
Feedback summary: 

Icon Business Consulting has helped develop and integrate systems that have made a difference for revenue. The team was proactive, demonstrated excellent communication and possessed intimate knowledge of the business.

BACKGROUND

Introduce your business and what you do there.

We're a concession company working on cruise lines. We have around 13 members. I am the director of information technology for the company.

What is your position?

I am the director of information technology for the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Icon Business Consulting?

We needed a consultant for our ERP [enterprise resource planning] system, Microsoft Dynamics GP.

SOLUTION

What was the scope of their involvement?

Icon Business Consulting is a long-term solutions provider for us. When I initially joined the company, the system was running on a Mac platform, but we've since converted to Windows. A little later on, we migrated from the Btrieve database to Microsoft SQL Server. Since then, Icon Business Consulting has helped 3 of our sites (1 in Miami, 2 in Grand Cayman, and 1 for the e-commerce site) implement separate instances of Microsoft Dynamics GP, and maintained the conversation between these separate instances. 

Icon Business Consulting was working out of the Dominican Republic, but they've since moved to Florida. They come to our office every week.

The common projects involve upgrading each instance to the latest technology. We have several satellite systems which talk to GP, so Icon Business Consulting has been involved in conversations with other consultants, ensuring that nothing gets broken in the course of our upgrades. We have set up a fairly complicated process involving a sandbox server on which Icon Business Consulting brings in our current GP, performs an upgrade, and makes sure that the communication with our warehouse management system still works, for example.

How did you come to work with Icon Business Consulting?

I have worked with the company for 16 years, but Icon Business Consulting predates me as a consultant.

How much have you invested with Icon Business Consulting?

The cost of Icon Business Consulting's services has been around $50,000.

What is the status of this engagement?

I think we've worked with Icon Business Consulting for close to 20 years. We have open projects around our ERP system on a constant basis.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We started our e-commerce site 8 to 9 years ago. Icon Business Consulting was instrumental in performing its backend integrations with Dynamics GP, writing all the procedures involved in this. On a revenue basis, Icon Business Consulting has helped us come up with systems that have made a difference to our company.

They're an easy consultant to work with, working with us almost as if they were our employees, in some cases. We can get projects running easily, without a lot of fat between the consultant that works on the project and myself. Icon Business Consulting's principal has worked on all of our projects himself.

As Dynamics GP has gotten more and more capable, we've been able to personalize the experience around it, changing a canned product for our specific business needs. Getting Icon Business Consulting's team started on something is an easy process, because of their intimate knowledge of our business.

How did Icon Business Consulting perform from a project management standpoint?

Icon Business Consulting maintains the schedule on a sheet which is forwarded to me at the end of every month. Projects and statements of work are approved beforehand, and we have meetings every so often, ensuring that I'm kept aware of Icon Business Consulting's progress. The process is tightly managed, and there haven't been many instances of Icon Business Consulting going over budget.

What did you find most impressive about Icon Business Consulting?

I've mainly appreciated Icon Business Consulting's intimate knowledge of our business. With other consultants I've used, a significant amount of time was spent educating them about our business before actually getting to make meaningful changes to the system. This hasn't been the case with Icon Business Consulting. The fact that they're a smaller company has eliminated many of the repertory meetings with project management that would be necessary for larger groups. After a project with Icon Business Consulting has been defined, getting an estimate and commissioning the work is a very quick process.

Are there any areas Icon Business Consulting could improve?

No. I'm actually very happy that Icon Business Consulting has kept static rates for us, over the course of many years. They've been very conscious of our needs and our business relationship.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    We've sometimes received rawer results, compared to a more traditional relationship, but this is just a part of our process with Icon Business Consulting.
  • 5.0 NPS
    Willing to refer
    I have recommended Icon Business Consulting.