iCiDIGITAL

BACKGROUND

Introduce your business and what you do there.

We are a Fortune 500 industrial manufacturing company. I am the global communications manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iCiDigital?

We needed to update our website to the latest Adobe CMS.

SOLUTION

What was the scope of their involvement?

They helped us with our site, which showcases our products and educates consumers about our work, our products, and the manufacturing process.

What is the team composition?

We had a project manager, but also worked with their vice president, UX/UI designers, and developers.

How did you come to work with iCiDigital?

A member of their team reached out to us while we were in the procurement process.

What is the status of this engagement?

We are currently editing the website to comply with federal regulations, but the initial project finished in November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site isn’t public yet, but we’ve had great internal feedback. We are looking forward to improving user engagement once we officially launch.

How did iCiDigital perform from a project management standpoint?

They were great with time management and were often ahead of us. We communicated via email and phone and they helped keep us on track. We had regular conference calls to go over the status of the project. We reviewed pages and sent detailed feedback. They always responded quickly.

What did you find most impressive about them?

They are experts in Adobe. There was zero learning curve for them and they knew exactly what to do from the start. They were knowledgeable about the tools and UI/UX design. They structured our site well and the page layouts are great. We like the look of each page and the sitemap. It was a really positive experience.

Are there any areas they could improve?

We had a few minor issues, but that’s to be expected when so much content gets moved from one point to another. Nothing was broken, just a few things were out of place. They took feedback really well.

Do you have any advice for potential customers?

They were most helpful to me because of their experience in the Adobe Suite. Since they had that understanding, we didn’t have to spend a lot of time discussing the basics. We were on the same page right away and could hit the ground running. That expertise would be helpful to anyone who hopes to do a similar web project.