Realists designing businesses to reshape the world

IBM iX is a technologic company bringing innovative and progressive ideas through the use of IBM Design Thinking – not just for design but for the solving of business problems. We build mastery in all the emerging technologies of today in a landscape that is constantly changing. Our difference goes beyond our knowledge of technology, it lies in the application of that technology to solve business problems. We are your global business design partner.

 
$5,000+
 
$100 - $149 / hr
 
1,000 - 9,999
 Founded
2009
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Armonk, NY
headquarters
  • 1 New Orchard Road
    Armonk, NY 10504
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Cloud Consulting & SI
  • Blockchain
  • IT Strategy Consulting

Reviews

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E-Commerce Development for Telecommunications Company

"They have a team of fantastic people who are skilled and experienced."

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. - June 2019
Project summary: 

IBM iX developed an e-commerce site for a telecommunications company. The team was responsible for improving the UI/UX of the site.

The Reviewer
 
10,000+ Employees
 
Austin, Texas
Customer Relations Manager, Telecommunications Company
 
Verified
The Review
Feedback summary: 

The new e-commerce site is intuitive and streamlined, meeting the expectations of the internal team. IBM iX possesses the necessary technical expertise to deliver quality products. The skilled team goes above and beyond to ensure client satisfaction.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is in the telecommunication industry. I'm a contact center manager. Our services include customer support, new products sales, up-sell, cross-sell and renewals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IBM iX?

Our Ecomm engine was originally created inhouse many years ago. It's difficult to use, but the biggest challenge was the user experience. Consumers were complaining about a frustrating user experience. We hired the consultants to modernize our Ecommerce engine.

What were your goals for this project?

Improve the User Interface and the User Experience.

SOLUTION

How did you select this vendor?

We did not do an RFP this time. Instead we created a short list of 3 consultants and did long interviews with them. This seemed to be a much better experience than going the RFP route.

Describe the project and the services they provided in detail.

The consultants led with a design thinking workshop and then immediately moved into agile execution. They developed user journey maps and insights. I was originally skeptical on the journey maps but they really illustrated some gaps and some good ideas.

What was the team composition?

The dev team was made up of users, managers and consultants. Several team members were offshore.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new Ecomm engine is fantastic, Great UI and UX. It requires fewer keystrokes and is much more intuitive.

How was project management arranged and how effective was it?

PM was provided by the consultant. He was very effective at keeping to the schedule.

What did you find most impressive about this company?

They have a team of fantastic people who are skilled and experienced.

Are there any areas for improvement?

Not really, all good.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
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