Quality Assurance

Founded in 1999 and located in metro Denver, Colorado, iBeta Quality Assurance specializes in “QA on Demand” for software: functionality, compatibility, security, load/performance, code review, test plan engineering, automation testing, biometrics certifications, biometric system testing, and more, for websites, mobile apps, desktop/server applications, set-top boxes, and other platforms, with no subscriptions, retainers, or other long-term contracts.

All work is conducted in our own secure building by highly-trained and experienced testing staff. iBeta is the trusted partner of companies across the U.S. and the world, from Fortune 500 firms to scrappy startup ventures that might one day be the next big thing.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1999
Show all +
Aurora, CO
headquarters
  • 2675 S Abilene Street, Suite 300
    Aurora, CO 80014
    United States

Reviews

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QA Testing for Industrial Printer Manufacturer

“They're very responsive, and they're always willing to meet with us to clarify the process or ask questions.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2019 - Ongoing
Project summary: 

iBeta Quality Assurance provides QA for a printer manufacturer as it prepares a new product for launch. They work with a .NET server, and .NET, iOS, and Android applications.

The Reviewer
 
51-200 Employees
 
St. Charles, Missouri
Sean Irving
Software Engineer, Diagraaph
 
Verified
The Review
Feedback summary: 

The new product will launch at a future date, but iBeta Quality Assurance is quick to catch issues and is very clear in daily reporting. They have a large library of devices, are easy to reach, and always respond promptly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our organization makes industrial printers that print supply labels and directly on products before they ship. I'm a software engineer and am in charge of the software that configures and runs our printers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iBeta Quality Assurance?

We hired iBeta for quality assurance for a new product that is about to launch.

SOLUTION

What was the scope of their involvement?

Their testing is primarily on the software. Our suite includes a client server application, which they're testing. Some of our printers aren't very easy to set up and configure, but they have remote access to check connectivity.

We have a .NET application and server infrastructure, and Android and iOS applications that they're testing. They have a huge, impressive library of devices.

How did you come to work with iBeta Quality Assurance?

We weren't happy with another vendor we were working with at the time, so I suggested iBeta. I worked for them about 15 years ago, so I was aware of them. My team did our due diligence, and we started working with them.

How much have you invested with them?

To date, we've spent about $20,000.

What is the status of this engagement?

We started working together in April 2019, and the work is ongoing as we prepare for launch.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track the issues, and we rarely encounter something they didn't notice before us. Most of the things we catch are hardware related.

How did iBeta Quality Assurance perform from a project management standpoint?

I get daily reports for them that go over new issues and what they've completed. Tickets come in daily, and they're very open about their plans, concerns, and highlighted issues. We always know how much time is left for the tasks at hand, and the reports are very clear and easy to read. We use Jira to track everything related to their work.

What did you find most impressive about them?

They're really easy to work with. If I have a problem or need to talk to someone, I can reach out. It's easy to reach them by phone or through Slack. They're very responsive, and they're always willing to meet with us to clarify the process or ask questions.

Are there any areas they could improve?

I'm really happy with them. The only thing I could hope for is a lower price, but I understand that costs for a domestic company will be higher than an offshore resource.

Do you have any advice for potential customers?

Have clear definitions of the scope and your goals. Give them your ideas, and spend time with them early on to teach them how your application works.

5.0
Overall Score Their performance far exceeds our experiences with other vendors and gives us a lot more confidence in outsourcing.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had a week-on/week-off schedule, but they were willing to give us the same tester. That provided the continuity we needed to succeed.
  • 4.0 Cost
    Value / within estimates
    Their costs were higher than some competitors, but they were willing to work with our budgetary restraints. We get a lot out of the collaboration.
  • 5.0 Quality
    Service & deliverables
    They give me everything I want, they're prompt, and they're easy to work with.
  • 5.0 NPS
    Willing to refer
    I'm trying to use their services as much possible, and would happily recommend them.