i2m

BACKGROUND

Introduce your business and what you do there.

We are a company that manufactures car washes for the European market. We have more or less 100 employees along with a small factory.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with i2m?

Hiring people in Poland and in our area is a bit complicated. We have a strong in-house IT and programming department but have decided to outsource some of our software projects to i2m.

SOLUTION

What was the scope of their involvement?

Whenever we have an issue, i2m analyzes what they could do, how long it will take, and what kind of technology they could use. The team would then prepare an offer that we would accept so they can run the project from A to Z.

We’ve been cooperating with them for many years now. They have developed a mobile app and published it on the App Store and Google Play Store. Currently, they write small scripts and programs dedicated to office solutions and automatization. PHP and MySQL, among other technologies, are often utilized.

What is the team composition?

There are usually 3–4 people, depending on the project. They have a project manager and a programming staff, with a frontend developer and a backend developer. For simpler projects, we would sometimes work directly with just a software engineer.

How much have you invested with them?

Each month we pay between €10,000–€15,000 (approximately $12,000–$18,000 USD), so altogether we’ve spent around €240,000–€360,000 (approximately $286,000–$429,000 USD).

What is the status of this engagement?

The ongoing collaboration began two years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are quite satisfied when they deliver the products and services on time, though some instances of delay are due to issues within their team. Generally, say, 70% of the time, they can match what our internal team produces, adhering to the terms and deadlines. Overall, the cooperation is going okay.

How did i2m perform from a project management standpoint?

The technical aspects of their work are very good. Despite some issues, we are alright with i2m’s service. We have tried other companies and know that nothing goes perfectly, but we continue to cooperate with them.

What did you find most impressive about them?

i2m can solve any issues encountered during the development, but their biggest value is in their stable service. It’s difficult to find a company like them that can provide good services over a long time.

Are there any areas they could improve?

I always believe that companies can improve. They can always try to be better at meeting deadlines. Their biggest challenge, however, is to improve on the precision of their pre-production documentation. 

Do you have any advice for potential customers?

My best advice is to work together with i2m and focus on the pre-production documentation because this would lead to meeting the project deadlines agreed on. When we work closely together, the results meet expectations. Precise documentation leads to a great final product.