Can you share any measurable outcomes of the project or general feedback about the deliverables?
Overall, HyQuality are very professionally, accountable and they work very fast.
Describe their project management style, including communication tools and timeliness.
We communicated mainly through email and phone calls. The whole project took about four months. However, it could be done much faster if I had all the contents ready.
What did you find most impressive or unique about this company?
HyQuality is very flexible and really takes the time to understand my needs. They will explain what can be done, how do we achieve it, and the possible alternatives.
There were quite a few revisions that need to be done for the project, and HyQuality was willing to make as many revisions.
Are there any areas for improvement or something they could have done differently?
I would say maybe give your clients more advice on shipping. Shipping is a more complicated aspect for e-commerce, especially for start-up business owners, and when they have different shipping needs for different types of products.
HyQuality definitely answered all my questions about shipping, but I think they can consider taking the initiative to advise their client about shipping based on the client's business needs.