Humantech Innovation & Technology Agency

BACKGROUND

Please describe your company and your position there.

The biggest exhibitors movie theaters in Peru and third, in Chile, that show premiere movies and sell food and beverages with 30 MM visitors annually. I was CTO until 2020.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Humantech Innovation & Technology Agency, and what were your goals?

In 2017 we changed the core system of the cinema, for the VISTA Cinema software and we had to evolve our electronic commerce with this base. The supplier could not carry out the work and it was HUMANTECH who helped us to stabilize and improve our performance in the web and app channels, our goal was to sell in these channels at least 30% of our total sales

SOLUTION

How did you select this vendor and what were the deciding factors?

We evaluate HUMANTECH against suppliers in the same field and we decide for them, not only because of the knowledge of the technology but also of the business and the additional level of professionalism of their employees.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The goals were to recover the operability of our electronic commerce channels, managing to stabilize the solution with more than 100 thousand requests per hour. They used microservices on Azure and on Android with APIs published by Vista Cinema

How many people from the vendor's team worked with you, and what were their positions?

An annual contract was made with Humantech to make functional and technical personnel available 6 peoples. Frontend and backend developers, Tester, Product Manager, and Scrum Master

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our goal was to be able to process 30% of our sales digitally, thanks to the support of HUMANTECH we reached 50% in less than a year

Describe their project management style, including communication tools and timeliness.

Scrum. Daily meeting. Sprints of 4 weeks.

What did you find most impressive or unique about this company?

The level of professionalism and dedication of your entire team. Regardless of the role or position they occupy, they were always willing to help us and contribute to our goals.

Are there any areas for improvement or something they could have done differently?

Many issues were escalated. The team had the autonomy to decide on various aspects but no agreement was reached between them.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a company focused on integrating medical-grade sensors into everyday clothing to accelerate heart health research and advance personalized healthcare practices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Humantech Innovation & Technology Agency?

We needed help building two mobile apps and creating our brand identity.

SOLUTION

What was the scope of their involvement?

Humantech has been helping us create our brand identity and develop two apps, one for Android and one for iOS. For the Android app, the team added functionality that can receive the data collected by our patented sensor technology, display it, and save it. The app has also helped us test our sensor technology. 

Our ongoing projects are branding and the iOS app. For the branding, we gave Humantech a design brief where we reviewed our mission, vision, target end-users, the market, and demographic information. Based on that brief, the team presented mood boards and several options for communicating the brand. We did some A/B testing to select a brand identity from the options.

From there, they’ve created our logo and brand guidelines, which include how to implement the logo in several mediums like our website and social media. The guidelines also tell us how to communicate our brand documents, whether digital or on paper. 

For the iOS app, the project involves UI/UX design. This app can also receive data from the sensor, display it in a user-friendly way, and additionally it can share that information with a provider or doctor. Humantech develops within their environment, then we take it to different environments and report back the product’s performance. The team has used Bitbucket and TestFlight for development and Figma for design.

What is the team composition?

The team composition has changed throughout the engagement. We started with a very large team, and now we’re working with a subset of that team.

How did you come to work with Humantech Innovation & Technology Agency?

We met the founders of Humantech through the network of one of our co-founders. We had a mutual interest in women’s health and advancing technology in this space, so we partnered together.

How much have you invested with them?

So far, we’ve spent just over $25,000.

What is the status of this engagement?

We started working together in September 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since implementing the brand identity Humantech created for us, we’ve seen improved brand recognition. We’ve had at least a 25% increase in recognition on all platforms, including our social media, website, and press releases. 

Our speed of projects has also increased about 40%. Humantech’s speed to delivery in UI/UX design for iOS has been great. We’re testing the app for user satisfaction based on focus groups, and it’s been doing really well. 

Humantech recently rebranded, and we’ve been with them since before that change. They’ve evolved with us through that transition and have really built up to help us achieve our goals. Their ability to be transparent and communicate effectively has helped our relationship thrive across the multiple projects we’ve done with them.

How did Humantech Innovation & Technology Agency perform from a project management standpoint?

Humantech uses their own project management tools, and we use ours. For our collaboration, we use Google Workspace to share documents back and forth, and they use our Confluence. We use email, Slack, Zoom, Google Meet, and WhatsApp to communicate.

What did you find most impressive about them?

First and foremost, we appreciate our alignment with Humantech in caring for a world impact; we both want to make a change in women’s health. As an anecdote, one of our co-founders did a TED Talk, we had a watch party, and we invited the Humantech team. They were all very excited and cheering us on, waving their props and flags — it was very touching.

Secondly, they bring passion to the project. They’ve never once said they couldn’t do something; they’re always ready to find a solution, whatever it takes. Working with a startup like ours is always a tall order, and Humantech has never shuddered at being creative, proactive, and taking their passion for fulfilling their promise.

What distinguishes their work is that they bring a bright and attractive perspective on healthcare. While most healthcare apps look the same, using blue and white, Humantech was open to changing that trend. I really appreciate the work they’ve done and the lightheartedness they bring to healthcare.

Are there any areas they could improve?

The feedback we’ve already shared with them is that if they choose to take on more projects in the US related to healthcare, they should become more versed in the regulations here. 

Although we’ve never asked them to learn the laws and regulations around mobile healthcare applications, they could be getting more projects from us if they did. This is something to be explored as they continue growing; it might already be in their pipeline. I’m excited for Humantech to grow in this way because it’s one area I’m confident they’ll thrive in and that we need. 

Do you have any advice for potential customers?

If you have a mobile application or brand identity project, the more information you have, the better. Humantech was able to absorb our design brief because it was very thorough; that information goes a long way when asking for a service. 

Additionally, I’ve found that the best way to work with Humantech is to involve them as much as possible. The team is part of some of our sprints, our focus groups, internal R&D meetings, and as a result. This really helps them understand how the project impacts our organization and what we’re building for our customers. As a result, they’ve been able to play a big role in making recommendations.

BACKGROUND

Please describe your company and your position there.

Im the CoFounder and CEO of D´Sala Coffe Shop. My Company is a chain of coffee shops with an in house roastery and production of bakery and pastry. Including some amazing things as Keto and Paleo products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Humantech Innovation & Technology Agency, and what were your goals?

We didn't have an Ecommerce. We were handling business only with presencial costumers and via WhatsApp. We needed to have a Ecommerce presence and also a delivery system that could give us a database of our customers and a service for them to choose and pick up the products that we were building. We wanted to have a better service for our clients and stop using what's app. we needed a Digital transformation. Humantech help us a lot with that and still do.

SOLUTION

How did you select this vendor and what were the deciding factors?

they have managed the biggest Ecommerce brands in the country. In the restaurant world we all basically know each other and they were highly recommended. They have experience with really big companies and that gave me a lot fo tranquility because I don't have an IT department so they handle everything for our company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

So the initial scope was to have an Ecommerce working as fast as possible considering the pandemic and the restrictions of the lock down. that was the first step, and the fist deliverable. Then we had to manage our locations and hours of delivery. that was a challenge that we solved together. The dates and districts were changing. Now we have a full working Ecommerce and is constantly evolving. the platform is build in Laravel and React with a MySQl Database.

How many people from the vendor's team worked with you, and what were their positions?

The Project Manager, the Product Owner, the commercial rep and also the CEO. I also have meetings with the developer team, there were 3 developers one QA and one designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, we have control of our costumers and we can give them a solution. 40% of our costumers started using the Ecommerce and they finally could pay by credit card and ask also for invoice from the platform. It still continues to grow.

Describe their project management style, including communication tools and timeliness.

We have a really fluent communication. They managed to know what we needed right away and work really fast to have this platform live from the get-go. We have many ways of communication, we have a WhatsApp group and also they manage slack with some of my team members. The manage also support and they do the Knowledge transfer when I change teams also to manage the admin of the Ecommerce.

What did you find most impressive or unique about this company?

They work fast and really good. they have a great team and love the design style. They really tried to understand what we needed and work on the delivery of solving the problem

Are there any areas for improvement or something they could have done differently?

there is always space for improvement. For example maybe improve their coordination with third parties, like visa/mastercard payment buttons or the online invoice integration.

BACKGROUND

Please describe your company and position.

I am the Regional Pre Sales Leader of Simpliroute

Describe what your company does in a single sentence.

logistics intelligence for distribution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Humantech Innovation & Technology Agency to accomplish?

• Clone an app
• Do it in a very short time

SOLUTION

How did you find Humantech Innovation & Technology Agency?

• Referral
• Other

Why did you select Humantech Innovation & Technology Agency over others?

• High ratings
• Close to my geographic location
• Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to develop a real-time kpis app that feeds from a routing platform and can work with the business's own databases in order to manage operational progress in real time, this included an app and a front web in addition to transfer processes post go-live.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• progress of deliverables
• functionality testing of deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they did deliver everything on time, they even made efforts to cover scopes that appeared in the process. very good disposition of the company.

What was your primary form of communication with Humantech Innovation & Technology Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

there is quality in what they do, and they always seek to add value.

Are there any areas for improvement or something Humantech Innovation & Technology Agency could have done differently?

improve follow-up, greater conviction in their proposal, believe in what they know

BACKGROUND

Please describe your company and your position there.

Colectivo23 is the best engagement edtech in Latinoamerica. We specialized in bringing online and live programs regarding innovation, businesses, and data for upgrading your professional education.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Humantech Innovation & Technology Agency, and what were your goals?

For the new checkout project based on Shopify. Our goals are to improve our sales and bring a better online experience for the customers

SOLUTION

How did you select this vendor and what were the deciding factors?

Because it gave us really good timing in matters of developing and a very good team for the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first had a kick-off meeting to set timing and deliverables. We did a Gantt diagram in order to put the tasks together and had due dates for these tasks as well.

How many people from the vendor's team worked with you, and what were their positions?

We had around 5 people working on this project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We saw a 40% increase in our site traffic and users

Describe their project management style, including communication tools and timeliness.

We had daily updates of the progress of the project and meetings

What did you find most impressive or unique about this company?

We had never worked on Shopify before, so they gave us every piece of information we needed and answered all our questions.

Are there any areas for improvement or something they could have done differently?

There were minor bugs after the launching but we took care of it in time

BACKGROUND

Please describe your company and your position there.

Corporate CTO for Auna, in charge of both technical and innovation governance, large projects as well as experimentation

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Humantech Innovation & Technology Agency?

We needed to release quickly a new app to provide services to our thousands of customers in the wake of COVID as well as provide telemedicine and COVID follow up options.

SOLUTION

How did you select this agency and what were the deciding factors?

For the capabilities they provided on HealthTech and technical all over the technology stack, their fine governance of projects and the seniority of their team members.

Describe the project in detail and walk through the stages of the project.

We needed to gather experts on back, front end and full stack. But We did not have enough bandwidth to do that, so we accelerated our capabilities with great partners like HumanTech

Describe the recruitment process in detail.

Very easy. We described our needs, setup rates and started the onboarding and working immediately.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Great progress in terms of building and accomplishing the quality expected.

How effective was the workflow between your team and theirs?

They were very efficient due to the layer of management. they had great standards as well as alignment with known frameworks and best practices.

What did you find most impressive or unique about this company?

The ability to onboard quickly and quality of deliverables

Are there any areas for improvement or something they could have done differently?

None!

BACKGROUND

Please describe your company and your position there.

I'm the IT Manager of Pardos Chicken, a restaurant chain with about 30 locations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Humantech Innovation & Technology Agency, and what were your goals?

We had an old web page in wordpress and had no ecommerce. We wanted to refresh our web page with new design and new technology.

SOLUTION

How did you select this vendor and what were the deciding factors?

I compared about 3 different vendors, and I searched for references in the market

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Basically they built the website with a content manager, we gave them all the design materials, the UX/UI we did it by ourselves

How many people from the vendor's team worked with you, and what were their positions?

About 5 people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The deliverables were on time

Describe their project management style, including communication tools and timeliness.

Just by emails or whatsapp, we had no need of daily meetings

What did you find most impressive or unique about this company?

Their technical knowledge was impressive

Are there any areas for improvement or something they could have done differently?

I can't remember