In terms of results, could you share any statistics, metrics, and user feedback that would demonstrate the effectiveness of their work?
The site itself took about four months to build, and was launched in October of 2011. We operated the site for about two years before replacing it about a year ago. Since then, we’ve made the decision to go back to WordPress, because we miss the flexibility and the SEO value. During the two years we used the site, we saw considerable improvements in both process efficiency and administrative flexibility.
We also saw our Google placement in search results improve rather significantly. It definitely improved our SEO ranking on a number of key terms, which was the major objective of the project. The deployment of the site was absolutely flawless, too. They were really hard working, and any issues that arose were resolved quickly. They were absolutely tireless in making sure that our project got delivered when we needed it, despite any issues that came our way. They dealt with it all, and they’re fantastic in that respect.
When working with Human Made, is there anything you’d consider unique about their approach or development methodology that distinguish them from other vendors?
They absolutely seemed to be at top of their game. I know they’re approved partners for WordPress, and I believe that’s quite a specialized thing to be, but these guys were superb. They’ve invited us to various talks that they contribute to, in London, that are organized by WordPress. They have very deep expertise. More importantly, they’re never difficult to get a hold of when we’re in need of their assistance.
In retrospect, are there areas in which you think Human Made could improve as a service provider?
Sometimes, they wouldn’t always submit their invoices on time, but that’s not a detriment to the client. Other than that, they were completely attentive to our project needs.