Custom Software Development for Healthcare Company
- Custom Software Development Mobile App Development Web Development
- $200,000 to $999,999
- Jan. 2024 - Ongoing
- Quality
- 4.5
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 4.5
"The entire Huenei team shows true partnership."
- Other industries
- Columbia, Tennessee
- 51-200 Employees
- Online Review
- Verified
Huenei IT Services provides ongoing development support for a healthcare software company's appointment scheduler. The team has helped the client with QA testing and coding accommodations for US time zones.
Huenei IT Services' work has passed the client's QA testing. The client has enjoyed working with the Huenei IT Services team, and their relationship has improved over time. The team is competent and experienced. Huenei IT Services is willing to listen and change direction when required. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Director of S3 Resupply/Bonafide Medical Group
Describe what your company does in a single sentence.
In 2024, Bonafide/S3 was acquired by WellSky. My position is a combination of software engineering manager and solutions architect (Product mangement).
OPPORTUNITY / CHALLENGE
What challenge were you trying to address?
In 2024, we presented the S3 compliance solution to our largest customer. We partnered with them on an implementation, conditioned on several key enhancements to our product - namely the appointment scheduler. The scheduler had to be completely re-written because the work we designed previously was not suitable to their business needs.
SOLUTION
How did you find Huenei IT Services?
Online Search
Why did you select Huenei IT Services over others?
- Pricing fit our budget
- Great culture fit
- Other
How many teammates from Huenei IT Services were assigned to this project?
6-10 Employees
What was the scope of their involvement and team dynamic?
he Huenei team has been very helpful in coding the re-designed scheduler function. The many changes were foundational. The team worked diligently to deliver a product that met the requirements. In S3's initial round of QA testing, it was learned that the issue of U.S. time zone differences was problematic. For this reason, we were unable to release the software as originally scheduled. The Huenei team listened, understood the gaps and very promptly came back to S3 with a solution. The code accommodations for U.S. time zones was delivered to us for testing in a very rapid manner. On second round of QA testing, everything passed as expected/required. Javier, Laura, Elizabeth and the entire Huenei team shows true partnership in their willingness to listen, to understand, to change direction whenever required - and to deliver results. As the relationship deepened this year - the S3 team has enjoyed working with them.
What's the status of this engagement?
Ongoing. Additional key features are to be added in 2025 as S3 developments our roadmap under the guidance of new ownership.
RESULTS & FEEDBACK
How did your relationship with your partner evolve?
The relationship improved greatly this year. A key component is having a competent, experienced functional analyst onboard who can create accurate user stories from our discussion of requirements. We really enjoy working with Laura and Elizabeth!
What was your primary form of communication with Huenei IT Services?
- In-Person Meeting
- Virtual Meeting
In what ways can they improve?
Team members at times work individually on tasks. The code style does not align with what S3 has established as best practice. Sometimes they work around existing S3 code. We would like better alignment with existing code and our defined best practice.
What advice do you have for clients with similar needs to yours?
Make sure that your team includes a functional analyst if you do not have that resource within your company. This greatly improves the process and the end result.
UPDATED REVIEW
This review was published on January 12, 2024.
Department Director, S3 Resupply/Bonafide Medical GroupHealthcare
Columbia, Tennessee
51-200 Employees
Mar 2023 - Ongoing
Not verified
Project summary
A healthcare services company has hired Huenei IT Services for custom software development. The team has created and integrated a new compliance workflow within the client's existing resupplying platform.
Feedback summary
Huenei IT Services has delivered a functional beta version of the tool and given helpful suggestions. Huenei IT Services is communicative through meetings, writes great user stories, and has been flexible. Despite their proactiveness, the team can resist to changes and constructive feedback.
BACKGROUND
Please describe your company and position.
I am a department director at S3 Resupply/Bonafide Medical Group
Describe what your company does in a single sentence.
We provide resupply services to sleep apnea patients on behalf of their provider (Durable Medical Equipment companies.)
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Huenei IT Services to accomplish?
- Create a new compliance workflow within existing (resupply) platform.
- Supplement our existing development team.
SOLUTION
How did you find Huenei IT Services?
- Online Search
Why did you select Huenei IT Services over others?
- Pricing fit our budget
- Great culture fit
- Other
How many teammates from Huenei IT Services were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Huenei was engaged to develop a brand new compliance workflow within our existing platform that was designed for resupply. Deliverables to include:
- company level flags to indicate company has signed up for the compliance program.
- patient level flags to identify patient participates in compliance program.
- Customizable forms to be assigned to patient and completed by the patient or a sleep coach.
- Customizable outreach cycle for the company
- New data elements to capture compliance data.
- Enhance UI to view/edit compliance data.
- Dashboards to display relevant metrics.
- Autodialer to mimic existing resupply autodialer
- list of patients eligible for outreach.
- customizable reporting.
- Scheduler enhancements
- Mobile application
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We got a usable first version of the software delivered to our primary (beta) customer in a timely fashion. After this first release, we better understood the need for a functional analyst, which Huenei project manager suggested and that we accepted. On a positive note, we seem to be able to communicate requirements more effectively with the functional analyst on board. On the other side, software had to be re-factored that had already been written. This cost time and money.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Some items were delivered on time. Others seemed to be delayed. We struggled to get the Huenei team to align their deployment with our established best practices. Some of the things we felt (post-release) that needed to be fixed, the team disagreed with and resisted to change. (i.e. multiple patient statuses.) This improved the longer we worked with the functional analyst.
This goes to an understanding of our service and our industry which the functional analyst had been able to better comprehend.
What was your primary form of communication with Huenei IT Services?
- In-Person Meeting
- Virtual Meeting
What did you find most impressive or unique about this company?
They were eager to communicate and sought out opportunities to communicate through a daily standup. The functional analyst has done a superb job of writing user stories and documenting requirements. They've been flexible and accommodated our need to have both front end and back end programmers on this projected. As any member of their team seemed to underperform - they have proactively and timely swapped resources.
Are there any areas for improvement or something Huenei IT Services could have done differently?
The team knew up front that our small company did not have a functional analyst role. This could have been suggested at the onset and could have spared us the time (and expense) to re-factor a core piece of the compliance workflow, i.e. multiple patient statuses were programmed when what was really needed was a single status and a indication of what stage of service the patient was in (compliance or resupply.) There are still cases where we suggest changes and feel resistance to those suggestions.
We feel we have to extensively justify why we are asking for the change - when we ultimately know that it will benefit our customers or their patients. Most recently, we engaged the team in discussion where, prior to a release, items were found that were not supposed to be included in the release. Some Huenei teammates became defensive about this and we had to bring this to the attention the Huenei project manager to address.
STAR RATINGS
Overall rating: 3.5
Quality: 3.0
We repeatedly find delays where branches are co-mingled or items not set for release are included in the code set.
Cost: 3.0
Overall value appears good. Huenei has offered discounts at appropriate times. But we incurred additional costs on re-working some of the releases.
Schedule: 4.0
Team has improved in meeting deadlines since a functional analyst has joined.
Willing to refer: 3.0
RATINGS
-
Quality
4.5Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
4.5NPS
