World's 7th largest insurance broker.
Hi, we're HUB International. HUB International was born in 1998 with the merger of 11 privately held insurance brokerages. That number has grown to a network of more than 400 integrated brokerages across North America - all carrying the HUB banner. Today, HUB is one of the largest insurance brokers in the world, and represents a broad, deep, one-of-a-kind aggregation of insurance entrepreneurs.
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the project
Cyber Insurance for Business Solutions Firm
"HUB International does a great job of being attentive and knowing what we might need."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of business development for Green Leaf Business Solutions, an integrated payroll and HR company.
What challenge were you trying to address with HUB International?
We needed cyber insurance.
What was the scope of their involvement?
HUB International is our cyber insurance provider. They wrote a policy that protects our business against any type of cybersecurity issue.
What is the team composition?
I work with three people, including a customer service liaison, an insurance agent who wrote our policy, and an underwriter.
How did you come to work with HUB International?
We initially found them online and saw that they worked with the same types of companies we did, so we started a conversation. We’d been referring them to clients and then finally decided to do business with them.
How much have you invested with them?
So far, we’ve spent $3,000.
What is the status of this engagement?
We started working together in November 2020, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
HUB International does a great job of being attentive and knowing what we might need. We measure their success based on their service and follow-up. Although once the policy is written, we hope not to use it, the HUB International team always checks in and asks if there’s anything else they can do for us.
How did HUB International perform from a project management standpoint?
They do a great job with project management. Any time there’s been deadlines, like meeting that insurance policy, they’ve moved really quickly and put solutions in place for us.
They’re also great communicators; we mostly use emails and phone calls.
What did you find most impressive about them?
HUB International’s professionalism and communication skills are highlights of working with them.
Are there any areas they could improve?
Sometimes they communicate too often or organize too many meetings. That said, I’d rather have overcommunication than not enough communication.
Do you have any advice for potential customers?
Let HUB International know everything you want from your insurance and your plans for your business, and they’ll put together a policy that makes sense every step of the way.
the project
Benefits Consulting Services for Manufacturing Company
"They maintain the highest level of service."
the reviewer
the review
Why does your company require HR services?
This company covers accidents, administration, benefits plans consulting for employees, life insurance, and personal insurance. They have a large amount of knowledge, experience, and ability to develop customized solutions with an intimate and practical approach. They have earned the trust and respect of our company.
What types of work functions can your internal staff avoid by hiring an HR consulting firm?
They help us manage costs and reduce administrative workload while maintaining compliance. We can involve employees, increase responsibility, and offer more choice and satisfaction.
What were your company’s goals for the partnership with them?
Because they provide services to large and small customers, they can offer solutions that are sized to meet the needs of our customers.
Could you describe their pricing structure and how they bill you?
They are paid on commission, normally calculated as a percentage of the premium paid to the insurer by the specific policy.
How did you find and select them?
They maintain the highest level of service, a standard that is reflected in our commitment as a client.
Please assess their quality of work.
They have extensive experience in the insurance industry.
How much time and money do you estimate that they save you each month?
They have saved us $1 billion in insurance-related businesses in a span of 20 years.
Based on your experience, what takeaways can you share about working with them?
It creates visibility for high-performance producers and fosters a competitive atmosphere through real-time sales activity reports, as well as monthly publications of top sales.
What do you think are their strengths?
They foster a collaborative environment. If you are passionate about excellence and want to grow and ensure the future of your people, I would recommend HUB International.
Where do you think they can improve?
They can improve their search engine marketing and graphic advertising.
the project
Benefits Consulting Support for Business Service
"Working with them is one of the greatest successes of the company."
the reviewer
the review
Why does your company require HR services?
We use these services to improve employee benefits. That way, talents are retained and the company increases its profits. It has only been used for the company.
What types of work functions can your internal staff avoid by hiring an HR consulting firm?
Our staff can avoid all those tasks that require too much time. It is important to maximize time to increase productivity.
What were your company’s goals for the partnership with them?
The goal is to increase the profits of the company by retaining talented employees. To retain talented employees, it is necessary to offer excellent benefits.
Could you describe their pricing structure and how they bill you?
The company's regulations do not allow me to publish contracting costs to other companies.
How did you find and select them?
We heard of them through a partner company.
Please assess their quality of work.
HUB International is an excellent company. They are trustworthy and guarantee the expected results.
How much time and money do you estimate that they save you each month?
They save us approximately 130 hours a month. We have increased productivity by 55%.
Based on your experience, what takeaways can you share about working with them?
Working with them is one of the greatest successes of the company.
What do you think are their strengths?
They are strong in risk services, employee benefits, and industry practice groups.
Where do you think they can improve?
Everything is going well.
The client is delighted with HUB International’s work. The team provides great customer service and follows up often. They’re great communicators, keeping in touch through phone calls and email. Their professionalism and quick response to the client’s needs encourage an ongoing partnership.