What evidence can you share that demonstrates the impact of the engagement?
Anecdotally, we have a stronger understanding of what we do and continue to bring in top clients. It’s wonderful to hear that people find our company through the storytelling on our website. The project excited our internal team because the website highlights their work. We’re on the cutting edge of technology, so it can be hard to describe our services. The website allows our team to show what they do. Overall, the organization’s happy with the website and it serves us well.
How did Hounder perform from a project management standpoint?
I met with Josh and Justin on a weekly basis and their team executed sprints between meetings. We communicated by Slack and email, so I never had any trouble connecting with them. They gave nearly instant responses. When building a website, multiple people have to contribute. Their team was clear about deadlines and met them. They tolerated us when we didn’t meet our deadlines too.
Web providers often just execute content but Hounder was a partner down to the story. They wanted to know our goals and became a part of my marketing team. When it’s your project, you can be so close to the product and company that it’s hard to articulate what you want. Their team understood our goals and provided suggestions.
What did you find most impressive about them?
Hounder was able to communicate complex, hard to describe concepts across the website. Another strength was how they managed the project. Website development can get out of hand fast. Their team was good about planning the process and following that plan. Their team was experienced, making the engagement exceptional.
Are there any areas they could improve?
I thought about this question previously but genuinely can’t think of anything that needed improvement. I never had an issue with them and would hire them again for web development services.
Do you have any advice for potential customers?
Onboard them like you would a marketer coming on to the team. Depending on the size of the build, you’ll work on a project for many months. Kick off the engagement by having an individual who is deeply involved in the project explain it and the company in their own words. This ensures that Hounder understands your competitors, services, and customers. If you set them up with context, they’ll deliver above and beyond your expectations.