What evidence can you share that demonstrates the impact of the engagement?
We're thrilled with the work they’ve done to date. They listen and really try to understand the client’s needs. They don't try to upsell us, they just want to help us create the best possible website for our school. They’re such a professional, quality company. We're really impressed.
How did Hounder perform from a project management standpoint?
One thing I appreciate the most is that they stay within their quoted timetables. That's very important for us as we’re eager to get the new site up. So they’re time conscious, and they stay on task. They use a web conferencing software as our main form of communication. It allows them to walk us through their ideas as if we were all in the same room. We can see their drawings and hear their explanations of new features. They’ll show us things to get our input, and then make tweaks while we’re talking. It’s been a really effective way to dialogue with one another. It feels like we're one team.
What did you find most impressive about them?
I most appreciate the relationship they’ve developed with our team. I know that they are 100% on board with us, our stakeholders, and the school community. They're working hard and doing their best to accomplish our goals for the new website. They’re an amazing company. They’ve gone way beyond my expectations. I'm so glad we picked Hounder.
Are there any areas they could improve?
The only thing that could make them better is if they were actually located on our campus.
Any advice for potential customers?
I’d refer them to any school or organization without hesitation.