We are the team of IT professionals working together since 2006. We provide the full stack of IT services – Development, QA, Technical Support, Customer Support, DB Administration (Oracle and MS).

During these 11 we’ve successfully accomplished a number of projects for world know companies such as Eastman Kodak, CBS and Blue Software and startups like AZ Gizmo. Payment systems, Blockchain projects, betting software – for these years we achieved a lot and improve our skills with each new project.

We are working not only with large enterprises but with small businesses and individual customers as well. You can address us any IT related request and be sure that you get the high-quality service. We’ve been trusted to run projects for US state agency USAID, Odyssey logistics – one of leading logistics company, food producers - Milkiland.

In 2018 we launched a new service – GDPR compliance consulting for companies working in the EU. Our team has a number of certificates proving our competence, including ISO 9001:2015.

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
2006
Show all +
Wilmington, DE
headquarters
  • 910 Foulk Road, Suite 201
    Wilmington, DE 19803
    United States
other locations
  • Office 316, Kudryavs'kyi descent 5b
    Kyiv 04053
    Ukraine

Portfolio

Key clients: 

Eastman Kodak

Blue Software

Odyssey Logistics

USAID

Parimatch

Graft Network

AZ Gizmo

CBS

 

Reviews

Sort by

DNS Infrastructure Development for Software Company

"[They] accomplished every task without dropping behind schedule or expanding the budget."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2018
Project summary: 

HiTech Service LLC implemented speed test and looking glass features on a website. They also created DNS infrastructure for reverse and forward zone hosting.  

The Reviewer
 
11-50 Employees
 
Amsterdam, The Netherlands
Murat Bayhan
CEO, 3W Infra B.V.
 
Verified
The Review
Feedback summary: 

Every element met expectations and was delivered on time. HiTech Service LLC distinguished themselves through their meticulous research, proactive attitude, and attention to detail. They even resolved bugs in third-party tools to ensure a flawless product.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

3W Infra B.V. is a pure-play infrastructure-as-a-service provider that builds highly customized hosting and network infrastructures. Our solutions are engineered for scalability and cost-efficiency, with dedicated servers, colocation, IP transit, and high-level support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HiTech Service LLC?

We needed to improve our network infrastructure and public services.

SOLUTION

How did you select this vendor?

A partner recommended HiTech Service LLC, saying that they always provided the best solutions.

Can you go into detail about the services they provided and the scope of the project?

They implemented speed test and looking glass features as separate web pages on our domain. They also developed a DNS web admin tool and DNS infrastructure for reverse and forward zone hosting. They delivered quickly since we expected to use open source third-party solutions customized to our services.

What was the team composition?

We mainly worked with the team lead and the development operations lead, but they used additional resources for research.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They completed all the tasks. Their team handled research, offered us free tools, and gave detailed explanations for why they chose each one. They found a bug in one of the tools and reported all the details to its developers. The developers fixed the bug and integrated the tool on our website. 

How was project management arranged and how effective was it?

It was effective. I explained our needs, and they did everything else without asking extra questions. We only touched base to confirm the milestones.

What did you find most impressive about this company?

They paid attention to the details. We didn't expect so much background work for our simple project. The team did their research, designed tests, and accomplished every task without dropping behind schedule or expanding the budget.

Are there any areas where they can improve?

I can't come up with anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev and Support for Crypto Payment Network

HiTech was instrumental in helping us get our products to market.

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Ongoing
Project summary: 

HiTech Services LLC augmented an existing development team in creating a retail-oriented cryptocurrency payment network. Scope included payment app development, architecture planning, DevOps, QA, and support.

The Reviewer
 
11-50 Employees
 
Dallas, USA
Founder, Cryptocurrency Network
 
Verified
The Review
Feedback summary: 

The HiTech team took on a broad variety of tasks and allowed the existing team to focus on the product’s core functionality. They followed through on every aspect of what they promised to deliver. HiTech’s senior developers and engineers were crucial to the project’s success.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the founder of an alternative payment processing network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HiTech Services LLC?

We were looking to augment our core team with on-demand resources to take on operational and development tasks including DevOps, QA, app development, and support.

What were your goals for this project?

The goal was to create a ready-for-market platform. The project’s scope includes numerous operational and integration tasks.

SOLUTION

How did you select this vendor?

We compared HiTech to several other outsourcing firms we’d worked with in the past, and HiTech's strengths made them a great fit for this project.

Can you go into detail about the services they provided and the scope of the project?

HiTech’s scope has been complex and multifaceted. They developed payment applications for Verifone and Ingenico, planned software architecture and other DevOps, provided QA and first/second level support on multiple products, and took on a variety of smaller temporary projects. QA and support is largely ongoing.

What was the team composition?

We work with two senior development engineers, one senior QA engineer, three senior support engineers, and an on-demand DevOps team with a lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

HiTech was instrumental in helping us get our products to market. Their assistance allowed our core team to stay focused on the core development track.

How was project management arranged and how effective was it?

Our core team managed the project, which wasn’t always easy for the HiTech team. However, they’ve been accommodating and work flexibly to meet our needs.

What did you find most impressive about this company?

They’re one of the only outsourced development companies we’ve worked with that successfully follows through on everything they initially promised. They also have a surprising number of senior developers and engineers.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They aren't the cheapest option, but they provided tremendous value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Platform for Logistics Company

“They can provide talented, cost-effective resources, which is a difficult combination to find.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2015 - Ongoing
Project summary: 

HiTech Service created a web-based logistics CMS from scratch, providing full-stack development and focusing on the UI. They worked in Java and used a Springer framework for client-server communication.

The Reviewer
 
501-1000 Employees
 
Danbury, Connecticut
Leonid Podoshev
SVP, Odyssey Logistics
 
Verified
The Review
Feedback summary: 

The platform is live, and usage statistics are positive. HiTech is highly reliable, and is motivated to learn and use English, which makes them stand out among offshore resources. Their decade of experience, as well as the value for their price, make them ideal for ongoing development projects.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of software engineering at a software company of 1,000+ people. We specialize in transportation logistics, offering service management to chemical and manufacturing companies, as well as a free, online platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HiTech Service?

We were looking for talented, cost-effective, reliable offshore resources to help build a new, online, transportation logistics management software (TMS). The platform had to be built from scratch, so we needed to work on its architecture and design. When creating any enterprise, internet-based web application, you need to create the UI and the backend, and you need to make sure that it scales, is flexible, and is user-friendly.

SOLUTION

What was the scope of their involvement?

HiTech provides full-stack development, manual QA, QA automation, production support, and configuration management. They built the platform in Java, using a lot of open-source components. It’s pretty scalable and flexible, and the backend is based on service-oriented architecture principles. We’re also using the Spring Framework and Bootstrap for client-server communication.

We tried to make the UI very simple and intuitive, but the underlying logic is complex, so it was a big challenge. To counter this, HiTech brought in talented people for discussions and brainstorming sessions. This particular platform uses a Google Web Toolkit for the UI, which uses the same Java as the rest of the platform. If we need to scale it, we can simply add additional boxes, given how the system is structured.

What is the team composition?

They have assigned a team of 30+ people, roughly, including developers, project managers, QA testers, QA automation, and production support. We’ve talked to project managers, team leads, software development managers, and also to some lead developers.

How much have you invested with them?

We spend around $1.5 million per year on their services.

What is the status of this engagement?

We’ve been working together since 2015, and there’s always new development to be done.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is live, and available for free. We don’t have any major issues. HiTech’s decisions—especially their design and architecture ones—have worked well for us. This is not the first platform that we’re creating in production. We have many years of experience doing such things. It’s working well, and it’s using limited resources so far. Our contracted uptime is 98.5% of the time, but HiTech keeps our customers up 99.99% of the time. They keep them online at a much better rate than we are actually contracted

There are a lot of statistics that we gather regularly, and they look good so far. We have “executive dashboards” that we create every month, which go to our leadership. Within these statistics, we define how many users are signing up per month—which is a lot—how they’re using the software, and what they’re using.

How did HiTech Service perform from a project management standpoint?

I work directly with HiTech daily and plan projects with the lead engineer weekly. They're available 24/7 and have excellent project management skills. We are using Jira actively for project management. Everything goes through it, from lifecycles to statuses, and so on. We’re also using Perforce, which is integrated with Jira, as a source control system and document management tool. When we create a work item, we’ll know which files have changed, related to it. We have a continuous deployment process. There is very close, good communication. We’re using Skype, similarly to almost everyone else working remotely.

What did you find most impressive about them?

The value is top notch. You get more than what you pay for. They want to make their customers happy and that comes across in the caliber of their work. The most important thing for us—especially for me, as the head of the team—is that they’re reliable. They provide talented, highly-qualified people, and it’s a pleasure to work with them. 

Are there any areas they could improve?

There is room for improvement in verbal communication given that they are not native English speakers. The communication could improve, but it's still has been very good as they have a lot of excellent English speakers. 

Do you have any advice for future clients of theirs?

Have open communication and don't make things rigid. If you keep the process flexible, they'll complete tasks quickly and do excellent work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd be glad to refer them. I've known them for years.

IT Support for Business Software Company

“They want to make their customers happy, and that comes across in the caliber of their work.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Dec. 2012 - Ongoing
Project summary: 

HiTech manages hosted services for a brand management app. They implement upgrades, run deployments, and oversee network security. They handled two data center moves, taking care of the customers and migration.

The Reviewer
 
51-200 Employees
 
Stamford, Connecticut
Director of Business Operations, BLUE Software
 
Verified
The Review
Feedback summary: 

HiTech offers excellent services at a fraction of their competitors’ prices. They keep customers up virtually 100% of the time. The team is incredibly organized and can solve any hosting problem.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business operations at BLUE Software, a brand packaging software company. We design the software that organizations use to promote their products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HiTech Solution LLC?

We needed a partner to manage our hosted services for our customers.

SOLUTION

What was the scope of their involvement?

HiTech manages all the hosting for our app called Brand Manager. It runs on Java, and the backend is Oracle. They do deployments, upgrades, manage the security and network, and everything else related to hosting the product.

We used to use their QA and development resources, but that stopped once we were acquired. We’ve scaled back to only include hosting services and support services. We moved data centers twice, and each time HiTech seamlessly set up the customers, did new installs, and managed the migrations without any hiccups.

What is the team composition?

We have a project IT engineer who manages his team according to the current projects. I interact with most of the team members during the day.

How did you come to work with HiTech Solution LLC?

One of our R&D managers worked with HiTech at a different organization, so he brought them on.

How much have you invested with them?

We’ve invested over $5 million.

What is the status of this engagement?

We’ve been working together since December 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our contracted uptime is 98.5% of the time, but HiTech keeps our customers up 99.99% of the time. They keep them online at a much better rate than what we’re actually contracted.

How did HiTech Solution LLC perform from a project management standpoint?

I work directly with HiTech daily and plan projects with the lead engineer weekly. They’re available 24/7 and have excellent project management skills. They’re resourceful and have been able to find the solution to any problem we’ve faced so far.

We used to use Skype for communication, but now we use Slack, email, and Jira for tracking tasks.

What did you find most impressive about them?

They charge a lower rate than other agencies, and the value is top notch. You get much more than what you pay for. Their services are triple the quality of other firms. They want to make their customers happy, and that comes across in the caliber of their work. If there’s something you’re not happy with, they’ll replace the process or resource immediately.

Are there any areas they could improve?

The language barrier can sometimes be a problem. They have lots of people who speak English well, so it’s not usually too big of a hassle. The communication could improve, but it’s still been good.

Do you have any advice for future clients of theirs?

Have open communication and don't make things rigid. If you keep the process flexible, they’ll complete tasks quickly and do excellent work.

5.0
Overall Score They're a great company.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We missed a few deadlines, but it wasn’t always their fault.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely recommend them.