What was the scope of their involvement?
We approached the project on a task-by-task basis, so we started with a UX design and strategy phase. Hipo created an impressive set of wireframes and user flows, convincing us to move forward with them to build the rest of the app. That process evolved over time. We suffered a bit from scope creep, allowing something that once was relatively small to grow into something quite large. Still, we are pleased with the end result.
The crux of the app is a messaging interface that allows patients to connect with physicians. This presented a unique challenge in that apps in the healthcare space in Canada need to comply with the Personal Health Information Protection Act (PHIPA). Hipo built an infrastructure to meet those requirements and added levels of security and access control. The user interface was built to be intuitive and progressive for the healthcare industry.
From a feature standpoint, users can use the website to message their physician, schedule an appointment at their clinic, ask for a prescription refill, and so on. On the backend, physicians can charge for their services. All of the functions are replicated on the mobile version, as well. Furthermore, Hipo developed a chatbot from scratch. When users text a number, an AI-driven chatbot conversation initiates and automates an appointment booking. Their expertise in building practical AI applications has gone a long way for our business.
What is the team composition?
I worked closely with a UX technician, a designer, a backend developer, and the CTO, who acted as a project manager.
How did you come to work with Hipo?
Of all the firms I considered, I felt the strongest connection to Hipo’s team. They understood our goal and were enthusiastic about being a part of the project.
How much have you invested with them?
We spent more than $100,000.
What is the status of this engagement?
Our engagement lasted from January–June 2017.