HIPAA Vault

Please introduce your business and what you do there.

We are a startup business developing a new ecommerce experience for our industry in partnership with the number one national brand in this space. Our site is not live yet.

What business challenge were you trying to address with HIPAA Vault ?

HIPAA Vault provides our HIPAA compliant, highly secure web hosting. Web hosting is mission critical for an ecommerce site.

What was the scope of their involvement?

Hippa Vault is 100% responsible for our web hosting. They also provide mission critical support for HIPAA compliance.

What is the team composition?

We regularly interface with four incredibly helpful members of their support team, and the CTO is always available if needed. The whole team is incredibly responsive.

How did you come to work with HIPAA Vault?

Our team conducted months of research leading to our selection of a web hosting provider. We spoke with all the big name providers as well as relative unknowns.

How much have you invested with HIPAA Vault?

We spend approximately $1000/mo with HIPAA. That makes us one of their smaller customers. In your rating system, you give more credit for larger projects. However, in our personal rating system, the fact that we get this level of support while not being a larger client speaks volumes for the level of support any size client can expect from HIPAA Vault. If they treat us this good, imagine how well they will treat larger clients.

What was the month and year that you began working with HIPAA Vault?

We began hosting with HIPAA Vault in Spring 2019 and there is no end date.

What is the status of this engagement?

Ongoing.

How did HIPAA Vault perform from a project management standpoint?

HIPAA Vault’s responsiveness never fails to amaze us. We have absolutely zero complaints. They far exceed our expectations and then they go on to exceed even those higher expectations. Amazing is the only word that comes to mind.

What did you find most impressive about them?

We have never experienced such a great level of support from any company in any industry. Every person on our team feels the same way.

Are there any areas they could improve?

None that we can think of.

Do you have any advice for potential customers?

If you are looking for high quality hosting, our advice is to go with HIPAA Vault.

Please describe your company and your position there.

I am the CEO of a hybrid consulting firm and medical practice.

For what projects/services did your company hire VMRacks?

We needed an affordable, yet engaged, HIPAA-secure hosting solution for protected health information (PHI).

What were your goals for this project?

Our objective was to create reliable, safe, and supported HIPAA-secure hosting.

How did you select this vendor?

We found VMRacks through an online search.


Describe the project in detail.

We were looking for a vendor to provide us with HIPAA-secure hosting for patients' PHI.

What was the team composition?

VMRacks assigned us a sales representative and project manager. After that initial contact, they handed us off to the support team.

Can you share any outcomes from the project that demonstrate progress or success?

The support we've received from VMRacks has been extraordinary. Most of our company isn't IT-savvy by most objective measures, so we appreciate that they have genuinely been available 24/7. They always provide us with practical, actionable guidance and education. 

They've even connected us with other vendors and partners to address issues that have come up in areas outside of their expertise. VMRacks has held our hand through all those transitions. They took full accountability for their referral.

How effective was the workflow between your team and theirs?

The workflow between our teams was exceptional. We were impressed by how easy it was to work with VMRacks.

What did you find most impressive about this company?

I was most impressed by how friendly and open they were. VMRacks is an honest and accountable team.

Are there any areas for improvement?

Nothing comes to mind.