Dedicated IT Partner for your business.

HighSolutions is a dedicated software development partner. We plan, design, develop and support custom web&mobile applications to reach goals and digitally transform business.

We provide full client support, from the idea, until the last code line.

Our dedicated IT solutions helped dozens of companies worldwide to grow. Our clients are international corporate companies, as well as start-up visionaries.

 
$5,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2011
Show all +
Poznań, Poland
headquarters
other locations
  • 3 Normanton Court, Croham Road, South Croydon
    London, LND CR2 7BD
    United Kingdom

Portfolio

Key clients: 
Danone, Nutricia Medical (Global, Poland, Denmark, the Netherlands), Warsaw University of Technology, Żywiec Zdrój S.A., Halibut Traning Group.
Loyalty program and e-learning system for pharmacists Image

Loyalty program and e-learning system for pharmacists

The most important aim of this project was to create a place for pharmacists, where they could easily study and become more committed thanks to the competition on the platform.

To make pharmacists more interested in broadening their knowledge, there are extra points given after solving quizzes, which later can be exchanged for awards.

Designing e-learning system
The best solution for sharing

knowledge are e-learning systems, where the content is given plainly and comprehensively, that make the process of learning easier

Statistics for the company
A crucial feature of the platform are advanced statistics for administrators. That’s how the company knows which e-learning modules are the most interesting for the users, which pharmacies are the most committed and how many pharmacists mastered topics covered by Nutricia Medyczna.


GoToVet Animal Vetbook Image

GoToVet Animal Vetbook

The first application in Poland that serves as an electronic book for dogs and cats. It stores the history of vaccinations, reminds us about the next visits, and also supports us in taking care of our pets.

Benefits:

  • Easy-to-use mobile application for iOS and Android, also an internet platform.
  • Any appointments, all information in one place.
  • You don't need to remember visits about your pet
anymore - we'll be reminded by a notification

Web Creator for creating instances of websites for any country

WebCreator is an international project created in order to meet the needs of Nutricia's Medical branches worldwide. With the use of a simple client-dedicated CMS, the website administrator can in a few easy steps create a functional and responsive website in accordance with selected configuration.

The system allows simple and fast development of further websites for any country, in any

language, and managing web content is very easy.
Career Centre Platform for Students, Employers and Graduates Image

Career Centre Platform for Students, Employers and Graduates

As a result of cooperation with the Warsaw University of Technology, we have created a completely new platform for the Career Center.

Based on the newest trends and prioritizing website usability, we designed the system from scratch. The result of our work is the most attractive website for the Career Center in Poland, or maybe even in Europe.

Our challenge was to include the full

data content of the existing platform. In order to do that, we carried out the migration of, among others, thousands of job offers and CVs, calendars and the database of all registered users.
New website for Halibut training company Image

New website for Halibut training company

New website for "Halibut" training company. The main aim of the website was to create a place where valuable content would be easy to share and distribute, thus building the professional brand image of the company.

Due to the appropriate selection of IT technologies, the business goals of our client have been achieved: good positioning, SEO, community building, content management, B2C services sales, conversion

optimization.

 

Internal mobile app Image

Internal mobile app

Internal mobile app for employees integration and informing about recent events from company life.

ERP system for Alcomex construction company Image

ERP system for Alcomex construction company

Dedicated, comprehensive and easy-to-use ERP system. 

The Alcomex Office system comprises of 13 modules servicing different processes. The most important ones include the Contracts Module which calculates the current and the estimate project margin, the Invoice Module enabling the management and billing of invoices, and the Calendar Module which facilitates the overview of delegations and holidays of all employees.

CityGuideTour Image

CityGuideTour

Mobile application for tourists which uses augmented reality.

Together with the EnviroSolutions, an expert in GIS solutions, we took up the challenge of transforming the way to sightsee and visit places worth tourist attention worldwide. After conducting the market analysis and defining gaps in tourist applications, we decided to develop and implement a mobile application using augmented reality.

Ketoplanner platform Image

Ketoplanner platform

Ketoplanner is an international platform for patients requiring dedicated dietary support. The aim is to enable even more effective cooperation of specialized staff of dietitians and parents of children which require a unique program.

The feedback proves that users are very pleased with the ease of use of the platform, its intuitiveness and the improvements in communication.

Reviews

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Website Dev for Health Foundation

"I felt that the agency cared about the project and meeting the clients' needs."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Mar. 2020
Project summary: 

HighSolutions redeveloped a website using an existing domain with the aim of improving user accessibility. They also delivered a CMS platform.

The Reviewer
 
201-500 Employees
 
Poland
Joanna Bogdanowicz
External Affairs Specialist, Nutricia Foundation
 
Verified
The Review
Feedback summary: 

The fully functional website launched ahead of schedule, and stakeholders are pleased with the new design. The CMS offers an easy way for internal stakeholders to change the content of the website. HighSolutions' regular communication and creative problem solving were highlights.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

External Affairs Specialist responsible for public relations of the Nutricia Foundation. Nutricia Foundation is non-profit organization, funded by Nutricia Polska Sp. z o. o., that aims to educate society about the role of proper nutrition at every stage of life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HighSolutions?

Due to Foundation's reorganization and rebranding process, previous website has no longer fullfilled its role, as well as needed to be adjusted to new conditions (new areas of activities, mission, team, logo, brandbook). Addittional difficulty becomes the absence of a person who was previously responsible for the webiste and at the beginning of the project has no longer been a member of Nutricia Foundation team. The agency needed to try to overcome challenges with lack of access to the platform.

What were your goals for this project?

We wanted to build new website, using existing domain, and make it more accessible for users. We run an audit of the previous version of the webiste and according to the results we wanted to change webiste's design, as well as make it easier, more visible and user-friendly.

SOLUTION

How did you select this vendor?

We have selected this vendor via tender. We invited 3 companies to participation, then selected 2 of them and arrange meetings with them. At the end we chose HighSolutions on the basis of the offer that met our all needs, at finance and business level.

Describe the project in detail.

After vendor's selection, we met in person in order to arrange all details, set the budget and schedule of all activities. Then we started to work on particular phases of the project: design preparation, content preparation, web-designing.

What was the team composition?

The formal part of the project (budget, offer, tender) has been arranged with CEO of the company. Then the Project Manager was assigned to the project and I was in contact with him.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 3 months, HighSolutions company has created not only a new web design and finished the project, but also managed to do it at shorter time period than it was expected. The whole team managed to overcome challenge with lack of access to the previous platform due to the absence of Fundation's team member who was responsible for that. What is more, the team has delivered also CMS platform for Foundation's temat to be able to change content of the webiste by themselves.

How effective was the workflow between your team and theirs?

The assigned Project Manager has contacted me on regular basis through e-mail or phone. I appreciate the way of working especially days before the launch of website. Due to the shorter deadline than it was previously set and expected, the whole team needed to speed up at the end of the project, just before the launch, and constant contact with project manager helped me to be sure that all work will be done till deadline.

What did you find most impressive about this company?

Client approach was one of the factor that predominated the tender we run in order to choose the best company. I felt that the agency cared about the project and meeting the clients' needs. Speed of team's work was also appreciated and impressive. What is more, I feel team's support in webiste development also after its launch. I appreciate also creativity in finding solutions of technical problems with platforms I couldn't have find access to (like Google Analitycs, some mailboxes or contact forms). The agency found way to solve all this problems by themselves.

Are there any areas for improvement?

For now I don't see any of them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I really appreciate work under the pressure just before webiste launch.
  • 5.0 Cost
    Value / within estimates
    The project totally met our budget needs.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    The agency has been recommended within our company and I totally agree. I highly recommend it!

Portal Development for Technology University

"Their attitude, communication, and quality impressed us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2016 - Feb. 2017
Project summary: 

HighSolutions updated a website for a technology university. The team built and designed a platform to support the needs of students, teachers, administrators, and parents and provided site maintenance.

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
 
Verified
The Review
Feedback summary: 

The new portal allows students and teachers to schedule meetings more easily, leading to a 20% bump in meetings. HighSolutions creates technical but easy to use solutions that meet the needs of their clients. The team is professional and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work as a Career Office adviser at a university of technology. Our job is to help our students get internships, prepare them for entering them to market and how to be prepared for job interviews. I was in a team responsible for preparing details for tender in which we have chosen the IT vendor. Later on, I was one of the product owners of this project and I had been in contact with HighSolutions on a daily basis during the whole project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HighSolutions?

We had to change our website because the old one was not secure, not working properly and quite old. We organized a public tender and HighSolutions won. We hired them to design and implement for us a new website that consists of few areas: available for everyone website with tips, events, news and offer of our office; portal for the students where they can create their digital CV; portal for companies which can search for students they need; and portal for us to manage the whole internet platform.​

What were your goals for this project?

Goals of this project were:

  • design a modern internet solution that fulfils the needs of each group of users (visitors, students, companies, administrators)
  • fulfil all of our strict availability, security requirements
  • deliver on time fully finished platform
  • support the whole platform for a year​
SOLUTION

How did you select this vendor?

We are a public university so we were obliged to conduct an official public tender. HighSolutions applied and they receive the biggest score and meet all the other requirements.

Describe the project and the services they provided in detail.

HighSolutions created the whole project from scratch. They designed UX of the platform, later on, they designed all of the views (user interface), implement website and platform for every user group. At the end of the project, they were responsible for cooperating with our IT department to install the platform on our servers.

Team of HighSolutions was not only focused on delivering an IT solution but also they spend a lot of time educating us about modern IT solutions and what we can change in our processes. Moreover, they conducted few workshops for us (at the beginning, in the middle, and at the end) thanks to which we know that the project is in right hands and will meet our expectations. At the end, HighSolutions conducted training also for our whole staff.​

What was the team composition?

I don't know how big exactly was the project team but I can estimate to at least 6 people. We had the contact all the time with the Project Manager. In the crucial moments (beginning of the project and wrapping up each milestone) team was supported by their CEO who has a vast knowledge about how to connect IT and business.

In the design phase, their lead designer had been in contact with us and was responsible for ensuring that the UX/UI of the project will satisfy our needs and requirements. I can recall also at least 3 developers and 1 QA that was involved in our project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Yes, definitely. Thanks to the new version of the platform, the process of scheduling meetings between us and students became completely automated what increases the number of meetings by around 20%.

Moreover, the number of job internships for students has gone up significantly as well as the perception of our services in the eyes of companies (our clients). In addition, we are now spending much less time on website administration. Every module in the CMS and administration panel is easy to use and automates many activities.

How was project management arranged and how effective was it?

We are very glad and satisfied with the way how HighSolutions conducted our project. We had a weekly call with PM from their side about the progress of the project. Moreover, we were using Asana as the platform for the communication where everything was always up to date and we didn't drown in e-mails.

The team always met the deadlines and were proactive regarding potential problems, drawbacks or tasks that need to be done. Very helpful for us was their e-book about Project Management which allowed us to get know the specifics of the software development very quickly.

What did you find most impressive about this company?

Their attitude, communication, and quality impressed us. Attitude because they showed many times that they truly want to make the best possible project for us and to fulfil our goals. Communication because we always knew what is the status of the project, what was delivered and when new modules will be uploaded.

We had problems with other IT companies in the past and HighSolutions showed that they are different. Quality because we almost not experience any bugs and the software passed well all of our technical and security audits.

Are there any areas for improvement?

Maybe they should have an office in Warsaw because most of the communication was handled electronically and we had face2face meetings only once a month.

5.0
Overall Score The best IT partner I worked with. Truly dedicated to our success.​
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their project management skills are superb and we didn't need to to worry about anything.
  • 5.0 Cost
    Value / within estimates
    They offered the best price/value ratio and even they weren't the cheapest option, they deserve every penny.
  • 5.0 Quality
    Service & deliverables
    The platform they created is working perfectly well and it passed all our technical and security audits.
  • 5.0 NPS
    Willing to refer
    I cannot imagine a better IT partner than HighSolutions.

Web Development for Pet Vacation Service

“The site has been running perfectly for a year and a half.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2017 - Ongoing
Project summary: 

HighSolutions provided website development services, building a site from scratch. They created the CMS, adjusted the designs, and worked on the administration panels.

The Reviewer
 
1-10 Employees
 
Warsaw, Poland
 
Verified
The Review
Feedback summary: 

The new website now has thousands of users each month and more than 70 partners. The team oversaw the process with professionalism and skill, maintaining good communication, and always displaying a good attitude.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a website that enables dog owners to find vacation spots where they can stay with their pets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HighSolutions?

We needed help with the complete development of our website.

What were your goals for this project?

We wanted to create a database of dog-friendly hotels in Poland, and more widely in the future. We were looking to acquire as many possible spots as possible and build our new brand in pet and tourism industry.

SOLUTION

How did you select this vendor?

I had a specification prepared, and I received a few offers, from which I chose the best option.

Describe the project in detail.

They were given detailed specifications and UI mockups. Their work included the whole website, including the CMS system—the administrator panel and the hotel's managers panel. They also worked on the mailing system and adjusted the design as required. They still support me when I have any questions or if I am launching new features.

What was the team composition?

I work directly with the project manager and occasionally contact their tech leader.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site has been running perfectly for a year and a half. We have several thousand users each month, and more than 70 dog-friendly vacation spots are registered with us. At the beginning of February 2019, we were nominated for a new technology in tourism award thanks to the website.

How effective was the workflow between your team and theirs?

It was effective; the communication and project management was impeccable.

What did you find most impressive about this company?

Their attitude and willingness to look for new solutions are impressive. I also appreciate their understanding of the client's needs.

Are there any areas for improvement?

No, I can't name anything.

5.0
Overall Score Everything was fine.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Medical Nutrition Provider

"The HighSolutions employees always care about meeting our goals, not only about IT stuff."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Nov. 2017 & Nov. 2019 – Jan 2020
Project summary: 

HighSolutions created a website with information about medical nutrition products. They built an e-learning module, a loyalty points system, a database, and a metric tracker. Later on, the team was hired again to refresh a website about a nutritional drink for children. This involved creating a CMS, an e-commerce module, and online games. 

The Reviewer
 
51-200 Employees
 
Poland
Alicja Stelmaszuk
Digital Specialist, Nutricia Medical Polska
 
Verified
The Review
Feedback summary: 

The first site launched to a positive response from the target audience. The second website resulted in a 20% increase in conversions. During both engagements, HighSolutions produced high-quality code on time and at an excellent value. This review was updated by the client on April 7, 2020.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a digital specialist at Nutricia Medical Polska. We develop and sell over 200 medical nutrition products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HighSolutions?

We brought on HighSolutions to develop a website to help us engage with pharmacists.

What were your goals for this project?

We wanted to create a platform for pharmacists to learn more about medical nutrition and make informed recommendations of our products.

SOLUTION

How did you select this vendor?

We had collaborated with HighSolutions in the past, and their work impressed us.

Describe the project and the services they provided in detail.

After receiving the brief, HighSolutions created mockups of the site. Once we gave our approval, the team created graphic elements and programmed the site. They then ran rounds of testing and implemented the finished product.

The site consists of four modules that we developed with the HighSolutions team. Our e-learning module provides educational courses for pharmacists. Each course includes slide decks with text, pictures, charts, and research results as well as a short quiz afterward. A loyalty program allows pharmacists to score points based on their knowledge and use of educational modules. HighSolutions also created an advanced statistics feature that measures the activity of each user and interest in each course. In addition, they created a database of articles on our products and ready-to-download materials.

What was the team composition?

We worked with Marcin (Project Manager, HighSolutions), Marek (Full-Stack Senior Developer, HighSolutions), Amadeusz (Frontend Developer, HighSolutions), and a UI designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our site debuted to a positive response from our target audience. HighSolutions delivered a high-quality solution and launched it on time. We’re thrilled with their team’s work.

How was project management arranged and how effective was it?

Our collaboration was effortless from start to finish. HighSolutions ran the project according to our agreed schedule and updated us at every stage. The project manager was also available any time we needed his input.

What did you find most impressive about this company?

HighSolutions produced high-quality code and graphics. They provided full client support throughout the process.

Are there any areas for improvement?

No, I can’t think of anything.

Updated Review

This review was updated by the client on April 7, 2020. New content is below.

BACKGROUND

Please describe your company and your position there.

I’m a jr Digital Manager at Nutricia Polska. We develop and sell over 200 medical nutrition products. We are a part of Danone group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HighSolutions?

We hired HighSolutions to refresh a website for one of our most popular products – Nutrikid which is a nutrition drink for children.

What were your goals for this project?

The goals were to adapt the website to the new brand and to better engage visitors.

SOLUTION

How did you select this vendor?

HighSolutions supports us for 5 years during which they have created a lot of websites, internet platforms and maintained legacy projects. They were a natural choice for this kind of project.

Describe the project and the services they provided in detail.

After receiving a brief, HighSolutions provided an estimation of works. Further, after our acceptance, they prepared mockups of changes on the website alongside with suggested information architecture. After our acceptance of these works, they prepared new designs for the website and implement them in the way we wanted. The website consists also of CMS, e-commerce module and few on-line games for children.

What was the team composition?

We worked with Kazimierz (Project Manager), Anton and Adam (designers), Filip (full-stack developer), Paweł (front-end developer) and Kamil (QA). The project owner from their side was Adam (one of the co-founders).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

On-line sales and marketing are very important to us, so we have to have such projects to promote our brand and products. The new website has a higher conversation rate of 20% comparing to the previous one.

How was project management arranged and how effective was it?

Our collaboration was effortless from start to finish. HighSolutions ran the project according to our agreed schedule and updated us at every stage. The project manager was also available any time we needed his input.

What did you find most impressive about this company?

HighSolutions always care about meeting our goals, not only about IT stuff. They do projects from the beginning (design) to the end (development and maintenance), which is very convenient for us because we can trust them with our projects completely.

Are there any areas for improvement?

What could have been done to improve our cooperation, has been done. I can’t think of anything else.

5.0
Overall Score The best IT partner we can get
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything on time
  • 5.0 Cost
    Value / within estimates
    Very good cost/quality ratio
  • 5.0 Quality
    Service & deliverables
    They are experts in web development.
  • 5.0 NPS
    Willing to refer
    Totally

PHP Web Dev for Augmented Reality Applications

“They’re professionals, so the products are very well done.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jul. - Oct. 2017
Project summary: 

HighSolutions provided application development assistance, working on multiple projects using primarily PHP. They worked on apps for a university and a city tour guide. 

The Reviewer
 
1-10 Employees
 
Warsaw, Poland
Michal Zugajewicz
CEO, EnviroSolutions
 
Verified
The Review
Feedback summary: 

All of the products developed by the HighSolutions team were a great success, with many of the projects now taken forward and developed further. The team communicated well and maintained close contact with the end-clients, while coordinating their team effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of EnviroSolutions. We provide geographic information system (GIS) solutions and AR services for application platforms and IT.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HighSolutions?

We needed additional development help for work on multiple applications.

SOLUTION

What was the scope of their involvement?

For most of the applications they worked on, we were responsible for the mobile side and they were responsible for the web and server aspects. That included APIs, connecting to the data sources, and data migration. They mainly used PHP for their work.

What is the team composition? 

I worked with around five developers and five to six graphic designers.

How did you come to work with HighSolutions?

I met the CEO a few years ago when working for a startup.

What is the status of this engagement?

We worked together from July–October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A project they worked on for a university was successful, which involved a box product for career offices. We’re now looking to expand that into other universities, demonstrating its great success.

A tour guide application for a city was also a success. We’re now preparing some hybrids based on it for an expo in Dubai in 2020.

How did HighSolutions perform from a project management standpoint?

They’re very good—they keep to timelines, maintain perfect communication, and in many cases, they’re responsible for interacting with our clients. We don’t have any problems with them. They’re clear, and everybody understands what’s going on at every point of the project.

What did you find most impressive about them?

They know how to coordinate their people, which is very helpful. They’re professionals, so the products are very well done, and their graphic designer is good too.

Are there any areas they could improve?

No, I can't think of anything.

Do you have any advice for potential customers?

Hear them out because they have really good ideas.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Healthcare Platform Development for Dietary Program

"As a partner, they are eager and professional in trying to engage with our perspective."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2016 - Ongoing
Project summary: 

HighSolutions is developing a web platform that connects dieters to healthcare professionals and nutrition information. They also ensure compliance with European data security standards. This review was originally 4.5-stars overall for the initial delivery. It was updated by the client on January 21, 2020.

The Reviewer
 
1001-10,000 Employees
 
Lillerød, Denmark
Emilie Karlshoj
Category Manager, Nutricia Denmark
 
Verified
The Review
Feedback summary: 

The platform is popular among healthcare providers and adored by users. HighSolutions' affordable pricing, accommodating management style, and thorough communication keep productivity high. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work within Nutricia, which is the medical division of Danone. I work within the Nordic cluster of Europe, specifically in Denmark. I hold the position of category manager and am responsible for the very specialized area of metabolic diseases and epilepsy. I’m basically the only one in the country working in this rather small category. I work within medical sales and marketing, including digital services. This is where HighSolutions entered the picture.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HighSolutions?

We were looking to build a platform that would allow healthcare professionals to help patients succeed with ketogenic diets. We looked at different solutions from around the world, none of which apparently matched the expectations and functionalities that healthcare professionals needed. We needed a partner that could help us meet the requirements of our customers and basically build this platform from scratch.

SOLUTION

What was the scope of their involvement?

HighSolutions has developed a service that we provide to specialized epilepsy centers in Denmark. Patients initiating a ketogenic diet register on the platform and link directly to dieticians and healthcare professionals who also have profiles. Those professionals work out all the details and features of the diet, making it more interactive and engaging for the patient.

This is a rather demanding and difficult diet, so we need to ensure that the patient’s parents and other family have the tools they need to succeed. They also go through checkups at the hospital. The tool essentially connects healthcare professionals and patients, and gives patients information about the diet and treatment while they're home. We still work together on different projects.

We’re constantly improving the platform and implementing new features, and we’re still in close dialogue with HighSolutions about new additions. The latest one pertains to the new General Data Protection Regulation (GDPR) in Europe, which has impacted our platform, Keto Planner, and our company, which hosts the site. HighSolutions has been very helpful in providing everything I need to update the site and make it 100% compliant. In this sense, I consider them a business partner.

What is the team composition?

Their CTO has been our main point of contact.

How did you come to work with HighSolutions?

Our collaboration with them started before my time, so I’m not sure how we found them. We have centralized IT teams based in Poland, and I recall receiving a recommendation from one of our internal specialists there.

How much have you invested with them?

The total cost of their work has been €50,000–€55,000 ($58,000–$64,000).

What is the status of this engagement?

We started working with HighSolutions in April 2016. There may have been some preparatory work before that, but that’s when the contract was signed. We have launched the new platform, which has been tailored to healthcare professionals’ wishes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a customer relations and stakeholder management perspective, the value is almost indescribable. Feedback and engagement are generally great. Dieticians sometimes provide direct comments from patients. Parents have stated that without Keto Planner, their diets couldn’t have succeeded.

How did HighSolutions perform from a project management standpoint?

They stay within the deadlines in all situations. If something evolves and makes additional development more complicated than anticipated, they give me advance notification. They manage expectations and deadlines very well, so there have been no unfortunate surprises.

With encouragement from HighSolutionse, we use Asana as a project management platform. We also use email, and we have phone meetings. We communicate in English, which is neither of our native languages. If we need to clarify something, it’s often better to do so over Skype or the phone. We mostly communicate through Asana tasks and conversations.

What did you find most impressive about them?

In the Nordic environment, HighSolutions' biggest strength is their cost. Doing a project with a similar number of hours would cost more than twice as much using a local specialist.

As a partner, they are eager and professional in engaging with our perspective. They tried to understand our scope and visualize what was important to us and what we needed to deliver. Once they adopted that mindset, they presented opinions on how to improve and develop. They're integrated with the project.

Are there any areas they could improve?

Although the collaboration is quite smooth, the language barrier has been a challenge. I think in Danish and try to translate my ideas into English, so they can misunderstand me. That's typical for this kind of collaboration.

Do you have any advice for future clients of theirs?

This may be due to my limited experience, but I advise clients to be very keen about plotting out the project plan. This includes both tasks and corresponding hour estimations. For a project like ours to run well, we need to stay aligned.

Updated Review

This review was updated by the client on January 21, 2020. The original star ratings were: Overall - 4.5, Quality - 5, Schedule - 5, Cost - 5, NPS - 4. New content is below:

Introduce your business and what you do there.

I work within Nutricia Specialized Nutrition, which is the medical division of Danone, specifically in Denmark. I hold the position of category manager and am responsible for the specialized area of metabolic diseases and epilepsy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HighSolutions?

We were looking to build a platform that would allow healthcare professionals to help patients succeed with ketogenic diets. We looked at different solutions from around the world, none of which apparently matched the expectations and functionalities that healthcare professionals needed. We needed a partner that could help us meet the requirements of our customers and basically build this platform from scratch.

SOLUTION

What was the scope of their involvement?

HighSolutions has developed a service that we provide to specialized epilepsy centres in Denmark. Patients initiating a ketogenic diet register on the platform and link directly to dieticians and healthcare professionals who also have profiles. Those professionals work out all the details and features of the diet, making it more interactive and engaging for the patient.

This is a rather demanding and difficult diet, so we need to ensure that the patient’s parents and other family members have the tools they need to succeed. The tool essentially connects healthcare professionals and patients and gives patients information about the diet while they're home.

We’re constantly improving the platform and implementing new features, and we’re still in close dialogue with HighSolutions about new additions. The latest one pertains to the new General Data Protection Regulation (GDPR) in Europe, which has impacted our platform, KetoPlanner, and our company, which hosts the site. HighSolutions has been very helpful in providing everything I need to update the site and make it 100% compliant. In this sense, I consider them a very reliable business partner.

What is the team dynamic?

The team hasn’t changed at all. Our main contact is still their CTO, but we’ve also been in contact with a dedicated project manager since last year. 

How did you come to work with HighSolutions?

Our collaboration with them started before my time, but I know that they were recommended by our business systems analyst from our corporate common business services within Danone Group.

How much have you invested with them?

The total cost of their work has been €50,000–€55,000 ($58,000–$64,000).

What is the status of this engagement?

We started working with HighSolutions in April 2016. Since the start of the platform, HighSolutions has provided technical support on a daily basis. They always react very quickly and solve all of our problems.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

I can say it’s on the same high level as when I started working with them. They are a reliable, trustworthy, and involved IT partner. They were always eager to help in 2017, and they are still eager to help and recommend solutions in 2020.

How did HighSolutions address the challenges that arose?

First of all, they deal with challenges very quickly. Sometimes we get solutions in a matter of hours or even faster. Their communication is clear, and I always know the status of the task.

Second, they often warn us about potential risks or describe potential problems while suggesting an idea for new functionality that we’d need. However, when we agree to do something, they always deliver it on time.
To sum up, I am very confident that they can solve any problem that emerges in the future.

Describe the impact this engagement has had on your business.

From a customer relations and stakeholder management perspective, the value is tremendous. HCPs sometimes provide statements from their patients that emphasized they would never have managed the diet treatment without KetoPlanner.

How was project management handled?

They stay within the deadlines in all situations. If something evolves and makes additional development more complicated than anticipated, they give me advance notification. They manage expectations and deadlines very well, so there have been no unfortunate surprises.

With encouragement from HighSolutions, we use Asana as a project management platform. We also use email, and we have phone meetings. We communicate in English, which is neither of our native languages. If we need to clarify something, it’s often better to do so over Skype or the phone. We mostly communicate through Asana tasks and conversations.

Is there anything that the vendor did well or that you would consider a strength?

In the Nordic environment, HighSolutions' biggest strength is their cost. Doing a project with a similar number of hours would cost more than twice as much using a local specialist.

As a partner, they are eager and professional in engaging with our perspective. They tried to understand our scope and visualize what was important to us and what we needed to deliver. Once they adopted that mindset, they presented opinions on how to improve and develop. They're integrated with the project.
 
In what specific areas can they improve?
 
All cooperation works very smoothly.

5.0
Overall Score The language barrier leads to some miscommunication.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They are in line with expectations.
  • 5.0 NPS
    Willing to refer
    It would depend on the project.