What evidence can you share that demonstrates the impact of the engagement?
I’ve had nothing but praise for the website. Everyone we’ve worked with has said that the website is useful and informative. People new to the company have said that they learned a lot about us from our website. Additionally, new clients use it to determine if we fit their needs.
How did Highrise Digital perform from a project management standpoint?
They are supportive, responsive, and flexible. If there is something that needs to be addressed urgently, they take care of it right away. If we’re in a long-term project and need to pause different processes, they patiently wait until we’re free to move forward.
We have regular monthly phone calls regarding the project’s progress, but they also provide us with ongoing updates and maintain all of the background functionalities (i.e. checking our links and hosting) without us having to prompt them. I can assign them a task with absolute certainty that they will complete it.
What did you find most impressive about them?
Aside from them being talented and responsive, they definitely care about their customers' success. They've been incredibly helpful and supportive and have even recommended us to a customer video testimonial supplier who'd worked with them previously.
Are there any areas they could improve?
No, I can't think of anything.
Do you have any advice for potential customers?
The only advice I have is to begin working with them as soon as possible. They’re so dedicated to their customers that I don’t think new work or clients would interfere with their existing projects.