HigherVisibility® is a leading full service digital marketing agency, a 4-time SEO Agency of the Year Winner, and has recently been named the Best Full-Service SEO and SEM Agency by Forbes. HigherVisibility is an ROI-centric agency that focused on delivering leads and sales for clients.
They work with companies of all sizes from enterprise fortune 500 to local businesses. Regardless of your business size, they have an experienced team that can take your company to the next level.
Their agency is nationally known for SEO and we have been previously recognized as SEO Agency of the Year by Search Engine Land. While that is what they are known for, we also are a Google Partner, offering expert level paid search management. They also have received awards for their social marketing campaigns and website design projects.
The HigherVisibility Difference:
Focused on client ROI and success.
Experience helping clients from a wide-range of industries succeed online.
Customized online marketing solutions – instead of a one size fits all, out of the box approach.
SEO, PPC, social media, display, Web design – we do it all.
Strategies that both protect your brand and strengthen your position in the marketplace.
Cutting edge reporting that lets you keep up with your organic rankings daily.
Dedicated, knowledgeable account managers standing by to help.
Discover the HigherVisibility difference first hand. To take the next step, contact them today for a free quote.
$1,000+
$100 - $149 / hr
50 - 249
Memphis, TN
Founded 2008
1 Locations
Memphis , TN
Total Reviews
16
Average Referral Rating
4.6
/5
Most Common Project Size
$10,000 to $49,000
$XX,XXX – $XXX,XXX
Focus
No data have been added yet...
Highly Rated Similar Providers
HigherVisibility Review Insights
Overall Review Rating
4.6
Quality
4.6
Schedule
4.7
Cost
4.4
Willing to Refer
4.6
Top Mentions
Review Highlights
High Search Engine Rankings
Several clients reported achieving top search engine rankings for crucial keywords, attributing their success to HigherVisibility's SEO strategies.
Innovative Thought Leadership
HigherVisibility was recognized for their thought leadership and innovative approach, helping clients stay ahead of industry trends and achieve business goals effectively.
Adaptability to Client Needs
HigherVisibility was praised for their adaptability, adjusting strategies based on client goals and feedback, and providing tailored solutions to meet specific business needs.
Successful Website Development
HigherVisibility's website development services were praised for being fast, professional, and effective. Clients noted a significant improvement in their online presence and customer engagement.
Nightmare Experience with SEO Services
One client reported a disastrous experience, resulting in a dramatic drop in bookings and search rankings. They also faced legal complications and negative impacts on their business reputation.
Strong Local Presence and Community Focus
HigherVisibility's local presence and community focus resonated well with clients, particularly those looking for a partner with a deep understanding of the local market.
"My experience with HigherVisibility was honestly a nightmare."
Mar 5, 2024
Owner, Massage & Spa Center
Alisia Ray
Wellness & Fitness
Minneapolis, Minnesota
11-50 Employees
Online Review
Verified
HigherVisibility provided SEO services for a massage and spa center. The team was tasked with enhancing the client's rankings on search engines and increasing their flow of business by 60%.
Following HigherVisibility's subpar service, the client's bookings dropped from 80% capacity for 20 employees to 2-3 weekly appointments. The client's search engine rankings also dropped from 3rd to 20th position. The partnership negatively impacted the client and led them to legal complications.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of a massage and spa center
Describe what your company does in a single sentence.
Massage and spa
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HigherVisibility to accomplish?
Seo
SOLUTION
How did you find HigherVisibility?
Online Search
Why did you select HigherVisibility over others?
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
Goal was to up my game and funnel more high level clients
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes would have been financial increase the promise was to see a 60% increase in flow of business
Describe their project management. Did they deliver items on time? How did they respond to your needs?
When I signed up with Higher Visibility , I was so excited about upping my business game. I’ve been in business 25 years and I have a successful massage company with five star reviews and an impeccable reputation, but I had never invested in SEO. Everything I had built was through word-of-mouth we work with the NFL. We work with the professional soccer team, and we do all the bodywork for the U Of M as well as many five star hotels. My business placement was ranked about three on Google, and I was really looking for someone to do some of the more complicated back linking and things of that nature. My experience with HigherVisibility was honestly a nightmare. Within two months my business was completely flatlined I went from having 80% full books for each of my 20 employees , down to having 2 to 3 appointments booked in an entire week. In 25 years I have always been consistently busy and growing only by word of mouth and awesome reviews. By the 3rd month with Higher Visibility I my ranking had went from 3rd to 20th or lower depending on where I searched. By my fourth month with Higher Visibility , my business was so slow that I didn’t even know how I was gonna be able to pay rent, somehow signing up with this SEO company had completely derailed my 25 years of hard work. I contacted the manager Erica. Honestly, I asked her if this was an actual company? I was oretty sure I was a victim of an online scam. During the conversation she seemed to take it very seriously, she said they were legit and she would look into why my business had plummeted. But then I never heard back from her. If I called Erica she didn’t respond. Soon after my chat with Erica, I started getting late night calls from all kinds of creeps. Then a couple of my girls got sexually harassed, men with out appointments were just showing up as a “walk in”. I couldn’t figure out what was going on. It got so bad that we had to call the police a couple times to have them escort people off of our property. We’ve never had a problem with low level clientele, we’ve always been known for luxury level, wealthy clientele, professional athletes (NFL & MLB primarily) and more of a hipster following. I went to my website and they had linked the word Parlor with my massage company. It seems that the big move that Higher Visibility had taken to up my game was to promote my business with prostitution verbiage. They had changed my business heading, created a tab and several links to my company w the word parlor. This word is associated to men wanting sex in the massage world. It’s a highly searched word that people wanting use to find sexual massage. I called higher visibility, emailed them and text my contact. I was frantic. It took weeks almost 3 weeks to remove all the links, tabs and worst of all they had changed the heading of my business to “a massage parlor”. Basically in 5 months higher visibility almost completely destroyed my business reputation as well as my financial security. I emailed them to let them know I would be leaving. By this point it was about 6 months or so into my contract. I hired another SEO and I paid him double to work around the clock to clean up this disaster, inside 2 weeks my business was crushed with business and more importantly my people are safe and I haven’t had one issue with perverts showing up without an appointment. In closing, after calling this mess, Higher Visibility has not only never apologized, but they are suing me for the remainder of my contract. I do not recommend Higher Visibility. I’m not even convinced it’s a legit SEO company.
What was your primary form of communication with HigherVisibility?
Virtual Meeting
What did you find most impressive or unique about this company?
It was a nightmare
Are there any areas for improvement or something HigherVisibility could have done differently?
I am pretty sure if they had done anything. It would’ve been an improvement
RATINGS
0.5
"It’s a highly concerning overall experience"
Quality
0.5
Service & Deliverables
"No service that was measurable was delivered"
Schedule
0.5
On time / deadlines
"I’m not sure about timelines because I have no proof that anything was delivered"
Cost
0.5
Value / within estimates
"Financially, a loss"
Willing to Refer
0.5
NPS
"I feel more of a need to warn others
SEO, PPC & Web Redesign for Residential Cleaning Company
Pay Per ClickSearch Engine OptimizationWeb Design
$50,000 to $199,999
Aug. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They get the job done.”
Aug 29, 2023
Owner, Presto Cleaning
Tom Rummel
Other Industry
San Diego, California
1-10 Employees
Phone Interview
Verified
HigherVisibility has provided SEO and PPC services for a residential cleaning company. The PPC campaigns are on Google. The team has also redesigned the client’s WordPress website and changed its color scheme.
Thanks to HigherVisibility’s work, the client’s website speed score has been between 95–99. Their website also ranks highly for various keywords, and their new color scheme looks better than the old one. The team has been truly professional and is always responsive to the client’s questions. This review is an update by the client company. The original content is located below the new review.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the owner and operator of Presto Cleaning. We provide residential house cleaning services.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with HigherVisibility?
I initially hired HigherVisibility for their SEO services because I wanted to rank better on Google and double my website traffic. I’ve since used their other services, such as PPC, website design, and backlink generation.
SOLUTION
What was the scope of their involvement?
HigherVisibility has done many tasks for me. These include keyword research to help me rank on the first page of Google. Our PPC campaign mainly focuses on Google.
Moreover, they’ve completely redesigned my WordPress website. I want the site to load as fast as possible because that’s one of Google’s requirements. They’ve also changed our old color scheme and worked on making it more visually appealing.
What is the team composition?
I mainly work with Whitney (Digital PR Specialist), who serves as my brand success manager and the manager of HigherVisibility’s website team.
How did you come to work with HigherVisibility?
I Googled SEO companies and found HigherVisibility. They were my first choice because they had so many awards. The icing on the cake was their pricing; it was 25% lower than what I expected to pay.
How much have you invested with them?
We’ve spent around $60,000.
What is the status of this engagement?
The engagement started in August 2020, and it’s ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our website’s speed it at 99 on the web and 95 on mobile devices. The team is always monitoring this score and modifying the website. On top of that, we’re ranking for many keywords on the first page of Google. Our new color scheme is also a lot better than the old one.
Overall, I’m just in love with the website that HigherVisibility has created for me. I’ve asked them hundreds of questions, and they always come back with a professional answer. Whitney is great in this respect — if she doesn’t know the answer to my questions, she’ll tell me right away and search for someone who knows the answer, coming back to me usually within a couple of days.
How did HigherVisibility perform from a project management standpoint?
Nearly everything has been delivered on time. There have been 3–4 instances where they needed more time, but those are related to website development. Everything else has been spot on. For tools, they have a portal with lots of information about my account. I’ve used it a lot, and it’s a great tool.
We have regular communications via emails, phone, and video calls. They like having monthly check-ins to review our progress and our SEO and PPC metrics. The team always looks at my current goals and keeps modifying what they do based on my goals. Moreover, they’re always responsive; this is especially true for Whitney.
What did you find most impressive about them?
I’ve worked with another SEO company, and there’s zero comparison — HigherVisibility is so professional, and they communicate wonderfully. They get the job done.
Are there any areas they could improve?
The team is great at driving visitors to my website, but I wish they could find a more focused niche in terms of prospects.
Do you have any advice for potential customers?
Ask as many questions as you can, and include questions that you might be unable to answer. If you have an idea and want to find out more information about it, ask questions about it. The HigherVisibility team will be happy to answer all your questions. They get the right answer for you.
UPDATED REVIEW
This review was published on Sat, 06/05/2021
Tom Rummel
Owner, MrCleanSD
Other Industry
1-10 Employees
San Diego, California
$10,000 to $49,999
Aug 2020 - Ongoing
Project summary
HigherVisibility has provided SEO services for a house cleaning company. The goals are to improve the client's website ranking in Google rank and grow web traffic.
Feedback summary
The engagement has led to a significant improvement in Google rank and website traffic, exceeding the client's business goals. HigherVisibility has executed a smooth workflow through informative dashboards and effective communication. They are driven, professional, and prompt.
BACKGROUND
Please describe your company and your position there.
Owner of MrCleanSD Maid Services
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire HigherVisibility, and what were your goals?
We're constantly expanding our client base, and we wanted to expand our reach. I hired HV to provide top quality SEO services to improve our rankings and grow traffic to our existing pages.
SOLUTION
How did you select HigherVisibility and what were the deciding factors?
I Googled & Googled SEO companies to find the best. HV has many "best of" awards. I was so pleased to find out that their rates are not at the top too. After receiving their proposal, I felt sure that HV was the perfect fit.
Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.
Our engagement began with a discovery phase and I tried to answer many questions about my goals. Honestly at that point I was only clear that I needed much more traffic. They asked me for my top 3 competitors and they analyzed them. From there HV made on-site changes to existing pages, created a new page monthly, and got very focused on the keywords I needed for my industry.
How many people from the HigherVisibility team worked with you, and what were their positions?
They assigned a brand success manager. Over the months I've come to realize that they give their brand success managers all the access to all the tools needed. I say this because I have asked MANY questions about how adding various things would or wouldn't affect my SEO. My success manager always emailed me that she had emailed the exact person who would know the answer and often she would get back to me in the next couple of days.
Additionally, twice I've had calls with 3 or 4 HV staff where we conferenced, I communicated my goals and they brain stormed together. I cannot say enough about their stellar customer service.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Since implementing HV's SEO efforts we are ranking on the first page for around 25 keywords. Onsite traffic is steadily growing too. By the way, my industry in compacted with over 25 cleaning company websites in my service area. On top of that there are probably several hundred freelance house cleaners. So even with my very stiff competition, I am pleased with the results.
Describe their project management style, including communication tools and timeliness.
They've been great at managing my expectations. I love their client dashboard with pages of information and and quite a bit of statistics on my campaign. I almost exclusively use email to communicate because that works best for me, but they seem to always be ready to talk too. And they like to schedule a monthly call to provide updates and find out more about what I need.
What did you find most impressive or unique about this company?
HigherVisibility's level of professionalism and ease to talk with are great. But their customer service overall is stellar. I really appreciate their follow-through and willingness to deliver.
Are there any areas for improvement or something they could have done differently?
I'd like it if they'd try to upsell me on more ancillary SEO services. I believe my field is impacted with competition and I'd like to at least know the cost for even greater effectiveness. In all fairness though, it's only been 10 months into our relationship. I believe my upsell is around the corner.
RATINGS
Overall rating: 5
Thank you for your SEO results and customer service!!
Quality: 5
I'm hovering at around 25 keywords on the first page. They always provide expert answers to all my questions.
Cost: 5
I expected to pay 25% more.
Schedule: 5
They have always met me within my availability.
Willing to refer: 5
If you're among stiff competition, then HV is the one you want on your team.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Development for Insurance Company
Web Development
Less than $10,000
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their project management is very strong, the results speaks for themselves."
May 3, 2016
Office Manager, Insurance Company
Anonymous
Financial services
Florida, United States
11-50 Employees
Phone Interview
Verified
HigherVisibility created a new website based on an insurance company's existing site, and the partnership was expected to resume at some point to support further online marketing efforts.
HigherVisibility quickly launched a streamlined and professional website for the company, and now 20% of their customers find the business online. The team was described as honest and direct, bringing reasonable pricing and innovative thought leadership to the industry.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Please describe your organization.
We sell personalized and commercial insurance lines.
What is your position?
I am the office manager.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with HigherVisibility?
We wanted to have a better presence online, especially since this is the direction which the industry was taking. The younger generation tends to shop online more. We wanted a better reach and a more professional website that would grab customers' attention.
SOLUTION
Please describe the scope of their involvement in greater detail.
HigherVisibility provided website development. They're not currently working on our online marketing.
How did you come to work with HigherVisibility?
We were referred to them by other businesses that had used their services. We decided to give them a shot.
Could you provide a sense of the size of this initiative in financial terms?
The development cost for the website was around $1,500.
What is the status of this engagement?
We started working together 2 years ago. The website was launched within that time. The work is expected to be ongoing, as we will require more services from HigherVisibility, but I haven't been using them currently.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
The current website is much better than what we had before. It's more streamlined and looks more professional. HigherVisibility was fast and did a lot of the work for us, enabling our team to focus on the business. The site was launched online very fast.
We have gotten a lot more exposure than what we were getting. In the past, people weren't visiting our site a lot, and the ones that were, weren't contacting us. Currently, around 20% of our clients are ones who have found us online and contacted us through the website.
How did HigherVisibility perform from a project management standpoint?
Their project management is very strong, the results speaks for themselves.
What distinguishes HigherVisibility from other providers?
I felt very comfortable with their team and their thought leadership in the industry. They seemed honest, direct and didn't try to upsell services. HigherVisibility did exactly what we asked for and did it quickly.
Is there anything HigherVisibility could have improved or done differently?
No. They did exactly what I needed them to do. I may have a different answer when we will use more of their services.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"We have recommended them.
Digital Marketing for Regional Marketing Agency
Other Digital Marketing
$200,000 to $999,999
4.5
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
5.0
"They aren’t your typical technical minds that often don’t understand business."
May 3, 2016
Owner, Regional Marketing Agency
Anonymous
Advertising & marketing
Tennessee, United States
11-50 Employees
Phone Interview
Verified
HigherVisibility acts as a marketing agency's digital marketing partner, delivering websites, strategy, and digital marketing through SEO and pay-per-click campaigns.
Throughout the partnership, HigherVisibility’s business acumen was one of their most valuable strengths. Their team always kept the agency's main objectives in mind and devised technically solid solutions. They were easy to work with, and the work that they produced was excellent.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Please describe your organization.
I run a marketing agency in Memphis. Marketing Strategies serves a number of clients in the Mid-South. We mainly focus on public relations, product marketing, and website development. We've been in business for over 20 years.
What is your position?
I am the owner and founder of the company.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with HigherVisibility?
We use HigherVisibility as a web development partner.
SOLUTION
Please describe the scope of their involvement in greater detail.
HigherVisibility is our go-to partner when developing digital strategies, websites, and website campaigns for our clients. They've built many websites for us so far.
They handle SEO and other web marketing related items. HigherVisibility is Google-certified and they've always stayed ahead of the curve.
Our clients contract these services through us. We've brought HigherVisibility to the table but, if the client wanted another choice, we provided one. In most cases though, they've taken our recommendations, given that we work directly with the web people. Every client is different in terms of the products they sell and how they sell them.
How did you come to work with HigherVisibility?
We'd had some bad experiences with other developers. HigherVisibility is located close to us, in Memphis. Their company was recommended to us numerous times, so I called them and offered a few projects.
Could you provide a sense of the size of this initiative in financial terms?
Most of our clients are small businesses. We haven't worked on many big web development projects. A typical project will run between $10,000-30,000.
We did recommend a large project in Florida to HigherVisibility, featuring many search functionalities, but most of our clients aren't as complex.
What is the status of this engagement?
We've been working together for at least 8 years. We've grown together as companies.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
I don't typically hold web developers accountable for metrics. Many times, clients don't do what they're supposed to, so it can be a two-way street. In order for a website to truly work, many traditional elements need to be in place in order to attract traffic. There is no magic wand that can do this.
HigherVisibility is tasked with doing the backend work and we've been very happy with the results. I wouldn't expect them to build a website and see a flood of users immediately after.
How did HigherVisibility perform from a project management standpoint?
They're easy to work with and they're business people, which I appreciate. They aren’t your typical technical minds that often don’t understand business.
What distinguishes HigherVisibility from other providers?
HigherVisibility makes an effort in understanding what our objective is. I've liked working with them.
Is there anything HigherVisibility could have improved or done differently?
I don't think so. The only fear I have is that HigherVisibility will become too busy or big for my company.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Digital Marketing for Franchise Marketing Company
Other Digital Marketing
Confidential
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They did a great job overall with quality of work."
Apr 29, 2016
Former Director of Marketing, Franchise Marketing Company
Anonymous
Advertising & marketing
New York City, New York
11-50 Employees
Phone Interview
Verified
HigherVisibility initially provided SEO for a marketing company. They later added PPC, web development and design, and information technology support work for client projects and conference websites.
Over an 11-year period, HigherVisibility deployed, developed, and supported 12 different websites in 12 different programming languages. Many projects grew in breadth and complexity. The agency was consistently responsive by phone or email and always listened to the in-house team's concerns.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
I used to head marketing for a franchise marketing affiliate company in New Jersey. We were focused strongly on lead generation. It was one of the most competitive industries for lead generation.
OPPORTUNITY / CHALLENGE
I actually don't remember how we found HigherVisibility because it was well more than a decade ago. I do remember that we found them just for SEO [search engine optimization] and moved quickly into website deployments.
SOLUTION
HigherVisibility worked for us for about 11 years. They were generally responsible for deploying, developing, and supporting 12 different websites using 12 different programming languages.
I was able to use HigherVisibility for a huge volume of client projects plus conference websites that came up from time to time. I trusted them completely to deploy websites on time with maximum efficiency. They did a great job overall with quality of work. Of course it wasn't perfect, but they always fixed mistakes.
I also had them market all of the websites, which required a ton of high-level organic SEO and PPC [pay-per-click] work. They managed large accounts, the projects grew in size and scale in time. They can handle dozens of different types of codes and website projects.
RESULTS & FEEDBACK
They are extremely responsive. They will answer the phone and provide answers seven days a week. I can always call or email them and get a real answer. They always listen to client concerns. Their communication is strong. They care about the projects and clients. I have no improvements to suggest. I am confident in their abilities.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Online Marketing Strategy for Recruitment Startup
Search Engine Optimization
$10,000 to $49,999
Jan. 2011 - Jan. 2013
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We ended up being overwhelmed by the number of calls and inquiries we were getting."
Apr 28, 2016
Co-Founder, Recruitment Startup
Anonymous
Business services
Tennessee, United States
1-10 Employees
Phone Interview
Verified
HigherVisibility provided a talent agency with SEO and graphic design work in order to overhaul the infrastructure their website and make it appeal to more customers.
HigherVisibility went above and beyond the contracted amount of work, adding complimentary hours in order to get the job done. The project had a strong collaborative aspect, with their team offering advice but no pressure. Their exceptional customer service was a highlight of the partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Please describe your organization.
The company for which I worked with HigherVisibility offered an innovative approach in talent recruitment for the Memphis area, through our website. We partnered with the local government in order to achieve this.
What is your position?
I was one of the founders of the company.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with HigherVisibility?
They acted in a consultant capacity. We'd hired a marketing firm in order to achieve a more face-to-face approach. The end-result was not to our satisfaction, so we approached HigherVisibility.
SOLUTION
Please describe the scope of their involvement in greater detail.
We gave HigherVisibility carte blanche to point us in the right direction. They provided a combination of SEO work and graphic design in order to create the whole infrastructure of our website, making it appealing to consumers in the job-search market.
How did you come to work with HigherVisibility?
Our company's aim was to remain a local service provider. The fact that HigherVisibility was located close to us resonated well. We liked that they had a Silicon Valley feel.
Could you provide a sense of the size of this initiative in financial terms?
The total cost of their services was around $40,000. HigherVisibility far surpassed their agreed-upon work hours, doing a lot of complimentary work. We often went back-and-forth with new ideas and they were extremely accommodating to us as a startup.
We had a quid pro quo arrangement with their team. In order to offset some of our costs as a startup, we provided HigherVisibility with some internal recruitment services.
What is the status of this engagement?
The work is completed. The project lasted for a little over two years, ending in December of 2013. My company was eventually consumed by a larger client.
I am planning to meet with them tomorrow in order to discuss how we can increase traffic for my current company.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
We were a two-person team trying to climb the proverbial Mount Everest, competing with giants in the career-building market. HigherVisibility positioned us in the best way possible in order to succeed. We ended up being overwhelmed by the number of calls and inquiries we were getting. Our business model, from our perspective, was not the most sound, so we ended up asking their team to scale back some of their efforts.
How did HigherVisibility perform from a project management standpoint?
I always felt that they were willing to stop what they were doing in order to help us. They couldn't have set us up any better through their efforts.
They positioned themselves in order to serve us, offering advice and never pushing us into a decision. HigherVisibility offered very much a consultative approach. I'm very happy with them and I hope that they maintain the overall product distribution that they offered us.
What distinguishes HigherVisibility from other providers?
I don't have a lot of experience with other companies in the SEO space. It always seemed like whatever HigherVisibility was doing worked. The customer service part of their effort and the final product delivered to us were very impressive.
Is there anything HigherVisibility could have improved or done differently?
My company was trying to accomplish something that was not possible without a significant amount of capital. I cannot imagine HigherVisibility doing something differently though. They bent over backwards for us.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"We missed almost all of the deadlines they requested, but HigherVisibility met all of theirs."
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I gave them rave reviews to several individuals who were looking for an SEO company. They all ended up as clients.
Google Penalty Removal for Credit Marketing Company
Pay Per ClickSearch Engine Optimization
$10,000 to $49,999
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are better prepared and more professional than all other SEO agencies I worked with before."
Apr 20, 2016
Former CEO, Credit Marketing Company
Anonymous
Financial services
New York City, New York
1-10 Employees
Phone Interview
Verified
HigherVisibility was hired to create a strategic plan to remove a credit marketing company's Google penalty and make up lost ground on search engine rankings.
The company had worked with numerous vendors over two years attempting to remove the penalty, but HigherVisibility was able to achieve results in just two months. Through swift, dedicated action, the agency was able to restore and improve many of the listings that had been removed by Google Panda.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Please describe your organization.
My former company is a credit card marketing website.
What is your position?
I was the chief executive officer of the company. I oversaw all facets of marketing.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with HigherVisibility?
I needed help in fixing SEO [search engine optimization] issues. I received a penalty two years prior to working with them. I went through a number of firms trying to get the problem resolved. HigherVisibility proved to be the last firm I needed to use.
SOLUTION
Please describe the scope of their involvement in detail.
HigherVisibility was able to get my penalty removed within a month. They worked fast and knew what they were doing. For the next stage, they focused on organic link-building and site optimizations, which were very successful as well.
How did you come to work with HigherVisibility?
I found them through a referral.
Could you provide a sense of the size of this initiative in financial terms?
The annual cost of their services was $30,000 to $35,000.
What is the status of this engagement?
We worked together for around a year and a half. I would still be working with HigherVisibility if I was still involved in that project.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
HigherVisibility was able to remove a two-year penalty from my site. It was the number one reason for hiring them. In terms of post-penalty performance, they were able to restore and enhance a good portion of the listings that had been knocked out by Google Panda.
How did HigherVisibility perform from a project management standpoint?
I've used other firms. HigherVisibility stood out by coming in with a well-prepared plan. They didn't stall for the first couple of months but, instead, went right to work.
What distinguishes HigherVisibility from other providers?
They got results significantly faster than other firms I've worked with.
Is there anything HigherVisibility could have improved or done differently?
I've used a half-dozen SEO firms in the past. HigherVisibility are the only one that was actually good. They are better prepared and more professional than all other SEO agencies I worked with before. They come in ready to work and don't waste time planning on the client's dime.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"They outdid their deadlines."
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I've recommended them to a number of friendly businesses.
Organic SEO Work for Commodity Trading Advisory Firm
Search Engine Optimization
$10,000 to $49,999
Jan. 2013 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"HigherVisibility has been exceptional, considering the small size of my company."
Apr 19, 2016
Owner, Commodity Trading Advisory Firm
Anonymous
Business services
Tennessee, United States
1-10 Employees
Phone Interview
Verified
HigherVisibility provides SEO work and backlinking for a trading firm to modify their existing website and broaden their customer base.
Since working with HigherVisibility, the firm's online rankings have outpaced larger regional firms to lead in several crucial keywords. New customers contact the business weekly. The agency's excellent customer service and willingness to educate internal staff were their most valuable strengths.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Please describe your organization.
We are a small commodity-trading advisor. We provide tax, accounting, and financial segment services for small to mid-sized businesses. We have nine employees, including myself.
What is your position?
I am the owner of the company.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with HigherVisibility?
My business partner had left the company, taking some of the work with him, so I needed to expand the business in order to sustain it and handle our fixed costs. My previous partner was not interested in making investments for this type of advertising.
SOLUTION
Please describe the scope of their involvement in detail.
HigherVisibility did an excellent job in helping me modify the existing website for my company in order for it to be relevant for its particular keywords. It was structured in order to attract the clients I was looking for. I needed to reflect my company to prospective customers accurately.
HigherVisibility's services only include SEO [search engine optimization], but their team also offers backlinking. I talked to HigherVisibility about the possibility of making a blog for the site. I haven't seen the necessity of it, given the results I've received. I also considered making a newsletter for our clients, but I've come to see that they wouldn't appreciate it. They prefer only being notified about issues that are pertinent to them because of the amount of material of that kind that they already receive.
How did you come to work with HigherVisibility?
Two of my clients had used their company. I had watched their companies grow as a result.
Could you provide a sense of the size of this initiative in financial terms?
The annual cost for their services is around $3,500.
What is the status of this engagement?
We've started working together three years ago [2013]. I work with HigherVisibility on a weekly basis.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
They send me rating reports for my business area. HigherVisibility has been exceptional, considering the small size of my company. I rank much higher than some other large companies in town in the areas that I'm aiming for. We have new clients within my target audience who are calling on a weekly basis.
We rank third within "Memphis CTAs." For a firm with nine employees, this is amazing. We rank first for "Memphis certified public accountants," "Memphis public accounts," and "certified public accountant Memphis." We're the second result for "cloud accountants." I could go on and on. It's amazing to me to see the number of terms on which we rank first. I could not pay for this kind of advertising on Google at the same budget. Besides their work, I only engage in limited Yellow Pages advertising. I receive plenty of business this way.
How did HigherVisibility perform from a project management standpoint?
They provide very good customer service. The person who initially set up our account gave us very good service, even though they were not one of the owners with which we had an existing relationship. I felt that it was a normal part of the process.
What distinguishes HigherVisibility from other providers?
We've spent a lot of time making the website work within the analytics provided by HigherVisibility. They educated me on the subject in order for me not to feel stupid about anything. As long as I did what they said, I felt we would be in good shape. They contact me on a monthly basis to make sure that everything is going well, and I'm not having any problems. Our initial account manager was promoted, so we were transferred to someone who is just as good. I have nothing bad to say about them at all.
Is there anything HigherVisibility could have improved or done differently?
Not that I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Paid Search Marketing for Website Developer
Pay Per ClickSearch Engine Optimization
$50,000 to $199,999
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I feel that we have a partnership and don't simply contract a service from their company."
Apr 15, 2016
Co-Owner, Advertising Agency
Anonymous
Advertising & marketing
Los Angeles, California
11-50 Employees
Phone Interview
Verified
HigherVisibility was hired to work on credit card keywords. They have since expanded their role to build landing pages and explore other paid categories, such as native advertising.
A low-key sales approach, twice-weekly calls, excellent feedback, and an evolving scope based on the company's current needs made the partnership with HigherVisibility fruitful and effective. While the company would appreciate more formal reports, they valued the agency's dedication.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Please describe your organization.
We publish websites, our most significant page being a personal finance one.
What is your position?
I am one of three owners of the company.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with HigherVisibility?
We hired HigherVisibility in order to receive help breaking into the paid search market. We'd seen organic traffic in the past, but wanted to try that new approach. We were planning to utilize their SEO [search engine optimization] services, but we haven't done this yet.
SOLUTION
Please describe the scope of their involvement in detail.
We wanted to try out credit card keywords, which is a competitive and expensive venture. They seem to be knowledgeable of this space and have good ideas about how to get traffic, so we will use them for an SEO audit in the future.
How did you come to work with HigherVisibility?
We looked around in order to see who the top firms were. An affiliate manager for credit cards referred HigherVisibility to us. One of Higher Visibility's principals has a lot of experience working in the credit card industry and having that niche experience was important to us. After talking to them about their past activity and their knowledge of the space, we decided to choose them. We had a discussion that lasted for several hours and were impressed with the amount of time HigherVisibility were willing to give us free and without having an ostentatious sales approach.
Could you provide a sense of the size of this initiative in financial terms?
The budget managed by HigherVisibility per month is $30,000. They've managed the budget well, and we hope to bring that amount up to $100,000 within the next six months.
What is the status of this engagement?
We've been working with HigherVisibility since November 2015. The work has been exclusively to do with ad words, but we are starting to expand into other paid categories, like native advertising. We have not done any organic work.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
They've also helped with our landing pages, improving our conversion rates in terms of how long users spend on the site. This wasn't part of the original project, but we appreciated that HigherVisibility took the initiative to look outside of simply reducing the cost per click.
They've started additional AdWords campaigns, including Google display networks, and they've done some remarketing. These were also not part of our original campaign, but rather came as a suggestion later on. They turned out very well.
How did HigherVisibility perform from a project management standpoint?
Our direct contact is one of their principals, Scott Langdon. I've been very happy with the amount of time he's given us. We have two weekly calls in which he explains to us what's happening and what he wants to try next. He was very patient in answering questions and listening to our ideas for goal changes, giving us feedback in terms of what would or wouldn't work.
What distinguishes HigherVisibility from other providers?
I have no complaints. HigherVisibility have kept us in the loop in terms of changes with the work. I feel that we have a partnership and don't simply contract a service from their company. They've come to know more about our business model, beyond just the AdWords part. The landing page improvements made are one example of this.
Is there anything HigherVisibility could have improved or done differently?
More formal weekly reports would be a good addition. I'm happy that HigherVisibility are willing to talk to me on the phone twice a week though, which makes reports not completely necessary.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"We talk a lot so, if there have ever been deadlines which couldn't be met, we were kept in the loop. It's not a matter of our company giving HigherVisibility a project and expecting it to be delivered at a certain time. Deadlines are always evolving."
Cost
5.0
Value / within estimates
"Their fee is the industry standard percent of our budget. HigherVisibility has done a good job of not increasing that spend while using the full budget allotted to them. Every month, we've come to within a few hundred dollars of our budgeted spend."
Willing to Refer
5.0
NPS
"We have recommended them to some peers. I haven't been as forthcoming with competitors, though.
Organic SEO Work for Law Firm
Search Engine Optimization
$10,000 to $49,999
Jan. 2012 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"The work has definitely been successful so far."
Apr 14, 2016
Partner, Law Firm
Anonymous
Legal
Tennessee, United States
51-200 Employees
Phone Interview
Verified
HigherVisibility was selected to manage a law firm's organic SEO work in order to improve its Google search rankings and attract more clients.
Since beginning to work with HigherVisibility, the firm's search engine ranking has vastly improved. The agency was described as flexible and open to changes, easy to work with, and readily accessible.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Please describe your organization.
We are a full-service accounting firm employing 48 attorneys. We're located in Memphis, Tennessee.
What is your position?
I am a partner and shareholder in the company.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with HigherVisibility?
We were looking to increase our presence within search engine results for multiple law-based searches.
SOLUTION
Please describe the scope of their involvement in detail.
HigherVisibility offer us natural search engine optimization. We don't use any pay-per-click or other marketing services.
How did you come to work with HigherVisibility?
We found them through a referral.
Could you provide a sense of the size of this initiative in financial terms?
The annual cost of HigherVisibility's services is $10,000 or more.
What is the status of this engagement?
We've been working together for three to four years. Our relationship has been ongoing. We use another marketing group that has redesigned our website. This has led to a short pause in the SEO [search engine optimization] work, but we intend to pick it back up.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
The work has definitely been successful so far. They're great. I have no specific metrics available, but HigherVisibility has increased our positioning within web searches.
How did HigherVisibility perform from a project management standpoint?
Conversion rates are a hard thing for us to measure. We can never know where clients come from, so I cannot make this correlation.
What distinguishes HigherVisibility from other providers?
They're easy to work with, accessible, and flexible in working with us in order to make modifications.
Is there anything HigherVisibility could have improved or done differently?
I can't think of anything.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
"I'd always like to get the same services for less money."
Willing to Refer
5.0
NPS
"We've recommended them multiple times.
Locations (1)
6070 Poplar Avenue - Suite 760Memphis, TN,
United States38119
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