Salesforce Cloud Integration for Computer Software Firm
- Custom Software Development
- $200,000 to $999,999
- May 2018 - May 2019
"Their client-facing service impressed me and my senior leadership."
- Software
- Reno, Nevada
- 11-50 Employees
- Online Review
- Verified
HIC Global Solutions integrated a Salesforce Sales Cloud and Services Cloud for a computer software company. The vendor facilitated its infrastructure and information gathering.
The client was overwhelmingly impressed. After launching their call center initiatives to over 26 locations, average call times went down by 15% and re-sale orders increased by 27%. Most of their workflow was held in Salesforce, but HIC Global Solutions used Smartsheet for their overall output. This review is an update by the client company. The original content is located below the new review.