Hi-Tek Data

BACKGROUND

Please describe your company and position.

I am the IT PM of General Security

Describe what your company does in a single sentence.

Residential and Commercial Security

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hi-Tek Data to accomplish?

• Managed Service Provider

SOLUTION

How did you find Hi-Tek Data?

Referral

Why did you select Hi-Tek Data over others?

• Close to my geographic location
• Good value for cost

How many teammates from Hi-Tek Data were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On-site and Remote IT Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ongoing IT support

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ongoing 

What was your primary form of communication with Hi-Tek Data?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

we have been working with Hi-tek as our managed service provider for the past 7 years, and we've had a successful experience throughout the entire relationship

Are there any areas for improvement or something Hi-Tek Data could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Mid America Physician Services

Describe what your company does in a single sentence.

OBGYN Practice 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hi-Tek Data to accomplish?

• Increase Security
• Consolidate Vendors

SOLUTION

How did you find Hi-Tek Data?

Referral

Why did you select Hi-Tek Data over others?

• High ratings
• Pricing fit our budget

How many teammates from Hi-Tek Data were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Changing IT vendors 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1 centalized IT vendor 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes

What was your primary form of communication with Hi-Tek Data?

Virtual Meeting

What did you find most impressive or unique about this company?

They provided excellent customer service.

Are there any areas for improvement or something Hi-Tek Data could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the VP operations of Unified Women’s Healthcare

Describe what your company does in a single sentence.

Private practice healthcare offices. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hi-Tek Data to accomplish?

• Support IT services
• Virtual CTO
• Manage infrastructure
• Support IT security

SOLUTION

How did you find Hi-Tek Data?

Referral

Why did you select Hi-Tek Data over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Hi-Tek Data were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full suite of managed services and a virtual CTO is available as needed for our group. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Overhauled our IT infrastructure to meet regulatory healthcare compliance. Continues to monitor and support all of our practices needs. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time and responsive 

What was your primary form of communication with Hi-Tek Data?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Company culture and knowledge base. They are always willing to find ways to collaborate with us as our needs adapt. 

Are there any areas for improvement or something Hi-Tek Data could have done differently?

None.