Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The quality of the work has been pretty good. The site’s functionality is great. We have 81 speakers registered, 123 sponsors, 209 exhibitors, and 525 attendees booked to date. There are users who are technically challenged, so we’ve had more user errors than anything. There are also occasional bugs that have to do with browser type. HeyPayless has been very responsive in fixing those issues.
HeyPayless’ team tells us what they can and can’t do in the timeframe allowed. For example, one of the features we wanted was a waiting list for sold-out classes. HeyPayless told us we could do that, but due to other pressing issues, we were going to have to prioritize because it would delay the project. That kind of honesty was refreshing. In my past experience working with developers, they often have very little feedback. I would just tell them what I want. Unfortunately, I’m not technical, so I don’t know exactly what I’m asking for. They would build what they think I want, and it ends up not being the same.
How did HeyPayless perform from a project management standpoint?
They’ve been good about outlining each phase, building that, and then moving to the next phase. We communicate via Skype, email, and GoToMeeting.
What did you find most impressive about HeyPayless?
Going directly overseas with HeyPayless was favorable for us. Previously, we hired a local developer who had a team overseas, but it didn’t work out. We had felt that if we used a local person, we would be able to talk to them. But that wasn’t what happened.
The team I’ve had has been fantastic. HeyPayless is good at deciphering my needs, and we had open communication throughout the whole process. Sometimes, we would see something that made sense on paper but not in reality. In those cases, we could quickly take action to make the necessary changes. That has been the biggest benefit of using HeyPayless. It has been a fabulous experience.
Are there any areas HeyPayless could improve?
The only thing would be to check the grammar. That would help alleviate any embarrassing moments for us.