Heur

BACKGROUND

Please describe your company and position.

I am the Founder of UNLKD

Describe what your company does in a single sentence.

Your Brand, Your People. Commercially UNLKD.
Identifying challenges, tailoring solutions
& unlocking growth for brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Heur to accomplish?

• Company restructure
• Commercial Planning
• Defining company roadmap

SOLUTION

How did you find Heur?

Partnered via the business

Why did you select Heur over others?

• High ratings
• Great culture fit
• Referred to me

How many teammates from Heur were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stabilise the business commercially. 

Transitioning ownership while driving growth, optimizing stock

cover, and ensuring sustainable operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Led the global commercial strategy across retail, wholesale, B2B, and

eCommerce channels, driving +56% YoY gross sales growth.

Delivered +46% YoY growth in online sales and +36% retail sales uplift across

owned and partner stores.

Reduced stock cover from 144 weeks to 67 weeks — the fastest reduction in

PANGAIA’s history — significantly improving inventory health.

Restructured the commercial organisation and implemented a future-facing

strategic framework for FY25, positioning the business for sustainable, profitable

growth and resulting in aquisition

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HEUR’s project management was consistently reliable and well-structured. They delivered workstreams on time, even when operating under tight deadlines or shifting priorities. What stood out was their responsiveness... they didn’t just react to our needs, they anticipated them. Whether it was a technical deployment, campaign activation, or a strategic pivot, the team remained agile, communicative, and fully aligned with our commercial goals. Their ability to integrate with our internal teams made the collaboration feel seamless.

What was your primary form of communication with Heur?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Heur was their hands-on, embedded approach. Unlike many agencies that stay at arm’s length, they operated like an extension of our team. They were fully immersed in the day-to-day, while still bringing strategic oversight. Their ability to combine deep technical capability with commercial acumen was genuinely unique. They didn’t just execute, they challenged thinking, offered perspective, and helped shape decisions that had material impact on growth. That level of ownership and commitment is rare.
 They not only delivered seamless end-to-end management of our eCommerce operations, but also brought deep commercial insight that shaped several key leadership decisions. Their ability to blend executional excellence with strategic thinking set them apart — they didn’t just run the site; they helped us grow the business. A highly capable team that truly understands both the mechanics and the market.

Are there any areas for improvement or something Heur could have done differently?

No...