HES Fintech

BACKGROUND

Please describe your company and your position there.

I'm COO of company Tien Oi in Vietnam. Financial service. PDL.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HES Fintech, and what were your goals?

Our task was to get a complete set of applications, both the back-office part and the portal for client with all the necessary integrations. That is to say, a full stack for start lending in Vietnam. We wanted to have a full-fledged team of not only development, but business analysis too. At the exit, the team even exceeded our expectations

SOLUTION

How did you select HES Fintech and what were the deciding factors?

It was a recommendation from colleagues

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

All work was divided into two-week sprints Initially, there was only a month of business analysis, after that the work was carried out in parallel with business analysis and development of the assigned tasks There was a general access in Jira, where I could agree on tasks or make adjustments

How many people from the vendor's team worked with you, and what were their positions?

On the project we had a project manager, two back-end developers, 1 front-end developer, a business analyst, 2 QA. Others connected sometimes when we need it for tasks and project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The HES Core system is highly functional and includes all the features we wanted. The team did a great job: they implemented the required level of customization and integrations.

As a result, we went live with top-notch software that automates many processes and helps to decrease operational costs. So, it is totally worth its money.

Describe their project management style, including communication tools and timelines.

The project management itself was transparent and effective. If some unexpected situations happened, the PM was there to settle the problem right away, so the team met the deadline and launched the project successfully.

What did you find most impressive or unique about this company?

We started our partnership with HES FinTech to enter a new market in Asia with an online platform for short-term loans.

From the initial project stage, we enjoyed the professional approach of every team member. Business analysts at HES have sufficient experience in banking and finance.

The developers are well-trained and experienced in building automated loan origination and loan management systems. It’s a pleasure to work with a team of people, who understand your business domain and objectives.

Are there any areas for improvement or something they could have done differently?

I would definitely recommend HES FinTech as a reliable vendor for loan automation. But I don't know what they could do for improvement, perhaps - their price per hour *)

BACKGROUND

Please describe your company and position.

I am the CEO of LoanVista

Describe what your company does in a single sentence.

Our company is a regional lender in Australia providing consumer and commercial loans, focused on efficient, high-volume, and market-customized lending solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HES Fintech to accomplish?

• Need handle high transaction volumes efficiently and to provide a customizable lending platform that meets our local market requirements.
• Need streamline high-volume loan processing and customize the platform for our local market needs.

SOLUTION

How did you find HES Fintech?

• Online Search
• Clutch Site

Why did you select HES Fintech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

HES Fintech implemented their LoanBox platform for our lending operations, handling both consumer and commercial loans. Their team managed the entire process, from initial setup and configuration to automation of workflows, ensuring the platform met our local market requirements. Key deliverables included a fully operational, high-volume lending platform, automated processing features that reduced turnaround time from days to hours, clear implementation timelines, and ongoing support to optimize performance and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of HES LoanBox resulted in a threefold increase in loan processing volume with the same team size, significantly reduced manual processing time from days to hours, and generated substantial cost savings by eliminating expensive licensing fees and improving operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HES Fintech demonstrated excellent project management, adhering to clear timelines and keeping communication transparent throughout. They delivered the platform on schedule, proactively addressed our needs, and ensured the implementation process was smooth and well-coordinated.

What was your primary form of communication with HES Fintech?

Virtual Meeting

What did you find most impressive or unique about this company?

What impresses us most about HES Fintech is their deep understanding of the technical and business aspects of lending. Their ability to anticipate our needs, provide a customizable platform, and deliver tangible efficiency gains set them apart from other technology partners.

Are there any areas for improvement or something HES Fintech could have done differently?

The experience was excellent overall; if anything, providing additional training resources upfront could help new users get up to speed even faster.

BACKGROUND

Please describe your company and position.

I am the Vice President of Digital Lending at Heritage Community Bank (USA)

Describe what your company does in a single sentence.

We are establish loan installmaent & adviser company to our local area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HES Fintech to accomplish?

• Need transition from traditional, manual banking processes to a secure, digital lending platform that simplifies consumer and commercial loan management while improving speed and efficiency.
• ensure full regulatory confidence with robust security and audit features while delivering a smoother, faster, and more user-friendly lending experience for both staff and customers.

SOLUTION

How did you find HES Fintech?

• Online Search
• Clutch Site

Why did you select HES Fintech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Transitioning from traditional banking processes to modern digital lending seemed daunting until we partnered with HES FinTech. Their team understood the unique challenges facing community banks and provided a solution that honored our conservative approach while embracing necessary innovation. The security features gave our compliance team complete confidence, and the audit trails satisfy even our most stringent regulatory requirements. The platform's ability to handle both consumer and commercial lending from a single interface streamlined our operations significantly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Training our staff was easier than expected thanks to the intuitive interface design. Within three months, our loan officers were processing applications 60% faster while maintaining our thorough review standards. The automated document collection and verification features eliminated most of the back-and-forth that previously frustrated our customers. HES FinTech truly became our technology partner, not just a vendor. Their ongoing support and regular platform updates keep us competitive in an evolving market. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and reliable—they delivered everything exactly on time and were always attentive, addressing our questions and needs promptly throughout the process.

What was your primary form of communication with HES Fintech?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their combination of craftsmanship and customer care—the way they improved our design with thoughtful suggestions while still delivering top-quality workmanship. 

Are there any areas for improvement or something HES Fintech could have done differently?

One possible area for improvement would be offering more proactive updates during each project phase, so clients always know exactly what stage things are at. Otherwise, HES Fintech delivered an excellent experience.

BACKGROUND

Please describe your company and position.

I am the CTO of NextGen Financial Services

Describe what your company does in a single sentence.

We are speacialized to fininacial service & help any issue.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HES Fintech to accomplish?

• Application devolope
• Need integration process smooth
• Need Java and Spring devolope to optimize our site

SOLUTION

How did you find HES Fintech?

• Online Search
• Clutch Site

Why did you select HES Fintech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

As a tech leader, I was initially skeptical about moving away from our custom-built platform. However, HES LoanBox exceeded all expectations. The fact that it's built on open-source technologies like Java and Spring meant we avoided hefty licensing fees while gaining incredible flexibility. The integration process was remarkably smooth. Their technical team worked closely with our developers, and the comprehensive API documentation made everything straightforward. We were able to maintain our existing workflows while gaining access to advanced features we never had before.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The automated compliance reporting alone has saved us countless hours and eliminated manual errors. Six months post-implementation, we've processed 40% more loan applications with the same team size. The platform scales effortlessly as our business grows. This investment paid for itself within eight months. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time. Their response system is good.

What was your primary form of communication with HES Fintech?

Virtual Meeting

What did you find most impressive or unique about this company?

Their response system has impressed me. Always super fast.

Are there any areas for improvement or something HES Fintech could have done differently?

They need improve their team member.

BACKGROUND

Please describe your company and position.

I am the Operations Director of Capital Bridge Solutions

Describe what your company does in a single sentence.

Game-Changing Platform for Our Alternative Lending Business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HES Fintech to accomplish?

• Needed specific customizations for our commercial lending processes

SOLUTION

How did you find HES Fintech?

• Online Search
• Clutch Site

Why did you select HES Fintech over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

After struggling with outdated legacy systems for years, switching to HES LoanBox was transformational for our business. What impressed me most was how quickly we were up and running - literally weeks instead of months. The platform came ready to use out of the box, but when we needed specific customizations for our commercial lending processes, the HES team delivered without compromising our timeline.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The built-in risk assessment tools have significantly improved our decision-making speed while maintaining our strict approval standards. Our loan processing time dropped from 5 days to under 24 hours, and our operational costs decreased by 35% in the first year alone. The reporting dashboard gives us real-time insights that were impossible with our previous system. What sets HES apart is their genuine understanding of the lending industry. They don't just provide software; they provide solutions based on real-world experience. Highly recommended for any lender looking to modernize their operations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time. Their response system is good.

What was your primary form of communication with HES Fintech?

Virtual Meeting

What did you find most impressive or unique about this company?

Their delivery system was impressed me.

Are there any areas for improvement or something HES Fintech could have done differently?

Their instant reply system was need little improve.

BACKGROUND

Please describe your company and position.

I am the Head of Operations of QuickCash Financial (USA)

Describe what your company does in a single sentence.

Remarkable Platform for High-Volume Consumer Lending

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HES Fintech to accomplish?

• loan applications monthly requires
• machine learning algorithms

SOLUTION

How did you find HES Fintech?

• Online Search
• Clutch Site

Why did you select HES Fintech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Processing over 10,000 loan applications monthly requires a platform that can handle serious volume without compromising on accuracy or compliance. HES LoanBox exceeded our performance expectations from day one. The automated decision engine processes applications in under 30 seconds while maintaining our strict risk criteria. The fraud detection capabilities have been game-changing. We've seen a 35% reduction in fraudulent applications, and the machine learning algorithms continuously improve accuracy. The integrated identity verification and income confirmation tools eliminated our reliance on multiple third-party services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer self-service features reduced our call center volume by 60%. Borrowers can check application status, make payments, and request modifications through the portal. This freed our team to focus on complex cases and customer relationship building. The platform's scalability proved crucial during peak seasons. Black Friday and tax season no longer overwhelm our systems. HES FinTech's infrastructure automatically scales to meet demand, ensuring consistent performance even during our busiest periods. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their delivery is on time. their resposns is quick but need improve.

What was your primary form of communication with HES Fintech?

Virtual Meeting

What did you find most impressive or unique about this company?

Their on-time delivery system and behavior are good.

Are there any areas for improvement or something HES Fintech could have done differently?

They need to improve their messaging system.

BACKGROUND

Please describe your company and position.

I am the Senior Vice President of Metropolitan Business Capital

Describe what your company does in a single sentence.

Our commercial real estate lending requires sophisticated deal structuring and complex approval workflows.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HES Fintech to accomplish?

• Loan files that previously required physical storage and manual organization
• Integration with our existing CRM and accounting systems

SOLUTION

How did you find HES Fintech?

• Referral
• Clutch Site

Why did you select HES Fintech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Most platforms force you to adapt your business to their limitations, but HES LoanBox adapted to our proven processes. The configurable workflow engine replicated our multi-stage approval process perfectly. The document management system is outstanding. Loan files that previously required physical storage and manual organization are now digitally managed with automated routing and approval tracking. Our legal team loves the audit trail capabilities - everything is documented and timestamped automatically. Integration with our existing CRM and accounting systems was seamless. The API-first architecture made our IT team's job straightforward, and we avoided the data silos that plagued our previous setup. Single sign-on capabilities meant our relationship managers adopted the system immediately.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deal processing time dropped from 3 weeks to 8 days on average. The automated compliance checking catches potential issues early, preventing costly delays later in the process. Our portfolio has grown 55% year-over-year since implementation. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time. Their response system is good & fast reply.

What was your primary form of communication with HES Fintech?

Virtual Meeting

What did you find most impressive or unique about this company?

Their resposnse system is totally impressed me.

Are there any areas for improvement or something HES Fintech could have done differently?

None of avobe.

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of Horizon Lending Group (USA)

Describe what your company does in a single sentence.

Exceptional Value for Mid-Market Lenders

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HES Fintech to accomplish?

• We needed to compete with larger players.
• Customer information, update application status, and even approve small loans directly from the tables.

SOLUTION

How did you find HES Fintech?

• Online Search
• Clutch Site

Why did you select HES Fintech over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

As a mid-market lender, we needed enterprise-level functionality without enterprise-level costs. HES LoanBox delivered exactly that. The open-source foundation kept our total cost of ownership reasonable while providing all the features we needed to compete with larger players. The platform's modular design allowed us to implement core functionality first and add advanced features as our business grew. We started with basic loan origination and gradually added portfolio management, advanced reporting, and automated servicing capabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mobile-responsive design was crucial for our field-based loan officers. They can access customer information, update application status, and even approve small loans directly from their tablets. This flexibility improved our response time and customer satisfaction significantly. What sets HES apart is their understanding of the lending business. Feature requests are evaluated based on industry best practices, not just technical feasibility.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver on time. Their response system is good & best.

What was your primary form of communication with HES Fintech?

Virtual Meeting

What did you find most impressive or unique about this company?

I'm impressed with their response system. Always timely response.

Are there any areas for improvement or something HES Fintech could have done differently?

Their meeting schedule need improve.