What evidence can you share that demonstrates the impact of the engagement?
They understood our brand and were able to communicate our value proposition in ways that made us extremely successful in our region. In fact, our company gave Noreen and award in 2017 for her tireless efforts in promoting the brand and going above and beyond with her day-to-day responsibilities. She thought outside the box the entire time, and I’d highly recommend them.
Everything they delivered was high-quality. Even when our clients and franchisees were preparing for interviews, they made sure that they were comfortable, relax, and understood expectations. That was essential.
How did Heron Agency perform from a project management standpoint?
We invited them into our quarterly meetings to give them insight into our day-to-day challenges. They had an uncanny ability to drive new customers and prospects in the door because of their understanding of our company. Their team understands customer service at a very high level and has leveraged that ability to provide the best possible solutions.
While Noreen assigns a point person to each project, each task is still a full-scale agency effort. They’re plugged into the goals, mission, and focus of our group.
What did you find most impressive about them?
They treat their clients like family, dropping everything to serve and help us. Once they secure business, they’re committed to delivering on everything that’s required.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for potential customers?
Be open to their creative outside-the-box thinking. During times like this global pandemic, it’s an excellent time to reestablish the excellence of what your business is. Their team would be great at helping you set those protocols.
Heron Agency created a successful campaign that included influential segments. The workflow and professionalism were impressive. They were communicative and facilitated a strong program.