hero/dot

BACKGROUND

Please describe your company and your position there.

I am the product owner at Publio - an Internet bookstore in Poland, offering ebooks, audiobooks, online newspapers and magazines. The company belongs to the AGORA SA media group - one of the largest and well known media companies in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HeroDOT?

We asked HeroDOT to redesign our official iOS app. Although we had an iOS app published on the App Store, it was technologically and visually outdated. Also, it had a very limited functionality compared to the Android version. We decided to address these issues and redesign the app for the iOS platform to offer our users a better overall experience.

What were your goals for this project?

First of all, we wanted to give the iOS app a modern and appealing look. Since we had introduced a new web design, we were looking to establish visual consistency on the mobile platform. It was also important to us to match the iOS app’s content and functionality with what was offered on the Android platform. This meant giving the users the ability to both view the full catalogue and use the app as an e-book reader.

SOLUTION

How did you select this vendor?

They have been referred to us by another UX agency. HeroDOT was strongly recommended as a great partner for designing and developing mobile apps. They have extensive expertise in this area.

Describe the project in detail.

Before the actual redesign work, HeroDOT prepared a mini-workshop during which we discussed the goal of the project and vision of the product. As the iOS version had to closely match the contents of Android app, the UX/UI designer reviewed the available wireframes to see what had to be included in the iOS redesign.

We have received two initial design proposals and agreed on the creative direction of the project. The HeroDOT designer proceeded with the final app design and delivered assets ready to be implemented by our development team.

What was the team composition?

The redesign of the iOS was prepared by one UX/UI designer with an extensive experience in creating mobile products. One project manager was involved to overview the project

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new version of iOS app offers a much greater value to our users. It is intuitive, clean, minimal and modern. The design is consistent with Publio’s visual identity on the web platform. With the redesign of the iOS app, we were able to extend its functionalities to match it with the Android version.

How effective was the workflow between your team and theirs?

The designer involvement was estimated for 80 hours. HeroDOT delivered all design assets within the agreed time. The initial workshop held with the designer and project manager allowed us to clarify the project goals and led to a more efficient design process.

What did you find most impressive about this company?

HeroDOT redesigned the iOS app in a time-efficient manner. The review of the Android app allowed the UX/UI designer to start immediately with the hi-fi iOS designs. We believe HeroDOT is a trusted and reliable partner and this why they have been recommended to us. We are very pleased and satisfied with the final result.

Are there any areas for improvement?

For now, we observe user behavior, read comments, collect ideas. Application redesign was a very big change for many, especially older users. We are aware that it takes time for them to get used to using the new version of the application and make constructive comments.

When designing, we did not plan the night mode, we already know that for some clients this is an important option. We had to refine the process of downloading audiobooks, because it turned out to be a very complicated process and the original ideas and mockups did not take into account some situations.

BACKGROUND

Please describe your company and your position there.

I am a service design and design thinking consultant and a founder of TAK Innovation. We facilitate and consult innovation processes, partnering with agencies, corporate labs and startups on user research and concept development for new services, products and internal process.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HeroDOT?

We partnered with HeroDOT to rethink our brand identity, combined with the redesign and implementation of our company’s new website.

What were your goals for this project?

Our company facilitates innovation processes and design thinking workshops to a fairly large companies and R&D departments. Working with the key players, our agency should represent a level of visual communication that is appealing to such organizations. It was important for us to have a brand that would reflect the fact that we help our clients bring innovation and creativity to their processes.

SOLUTION

How did you select this vendor?

I found HeroDOT through a recommendation and chose based on their branding portfolio which is very broad and shows a consistently high quality of their works.

Describe the project in detail.

HeroDOT delivered a new brand identity and new website for our company. The service included:

• The preparation of the creative direction and new branding
• The creation of the brand guide, content, social media and marketing assets
• Web design and implementation

What was the team composition?

The project was executed by one creative director, with the support of two designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The launch of the new brand has increased interest in our company. It reflects better the specifics of our business and the value we provide. It’s bold, colorful, dynamic, full of contract and variety - it really stands out.

Since HeroDOT took care of all assets and communication and visual language, we can easily build brand awareness and recognition, for example through organization of branded meetups.

How effective was the workflow between your team and theirs?

I communicated directly with the creative director. The communication was smooth and seamless.

What did you find most impressive about this company?

The communication was very good and their design level is great but what really struck me is that they are very advisory. They help the client understand the design decisions behind the project. They can argue for or against certain solutions and get the client on the same page.

Are there any areas for improvement?

Nothing specific.

BACKGROUND

Please describe your company and your position there.

I am the CTO of BZB UAS. We specialize in the design, integration, and production of unmanned aerial vehicles (UAV) for civilian use.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire All In Mobile?

We hired All In Mobile for the design and development of BZB Planner, which is a ground control station (GCS) application for drones. The main task of the application is to enable the client to control the UAV using an iPad.

What were your goals for this project?

We wanted to simplify the process of drone route planning, as the leading solutions were too complicated for the end user.

SOLUTION

How did you select this vendor?

We held a tender for the project, and All In Mobile proved to be the best fit.

Describe the project and the services they provided in detail.

During the first phase of the project, All In Mobile held weekly face-to-face meetings at their office. During these meetings, they focused on gathering information regarding the complex nature of the project and the control and operation of UAVs.

Based on the briefs given at these meetings, the UI/UX designer prepared the flow of the app and created mockups and final designs. The iOS developer then implemented the UI for use on iPads. The app was later thoroughly tested, including field tests.

What was the team composition?

The project team consisted of a project manager, iOS developer, UI/UX designer, and QA engineer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The team at All In Mobile radically simplified the route planning process, especially compared to other solutions we've seen. Our partners have already started flying with the help of the updated BZB Planner, and we have received positive feedback. After testing in real conditions and receiving more feedback from our clients, we'll partner again with All In Mobile to add more functionalities to our application.

How was project management arranged and how effective was it?

We established a great partnership with All In Mobile. There was a lot of direct communication during the project, and the team was always highly responsive. We've held several meetings in their headquarters and frequently communicated on Slack.

What did you find most impressive about this company?

Although the project was very niche, the iOS developer had an excellent understanding of our technical requirements and quickly understood its specifics. All In Mobile was deeply motivated and dedicated to the success of this project.

BACKGROUND

Introduce your business and what you do there.

I'm the head of digital for Share, a food, water, and hygiene products business. For every product that we sell, we donate an equivalent amount.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with All in Mobile?

We needed to develop an app for one of our retail partners for employees to be able to use in the field.

SOLUTION

What was the scope of their involvement?

All in Mobile designed and built an internal app for Android, allowing us to educate our employees on our products and the types of projects we work on. They also incorporated digital coding and QR codes for all of the products we fund, so users can view what projects are linked to them.

What is the team composition?

I work with a project manager, a designer, and multiple developers.

How did you come to work with All in Mobile?

They were referred to us.

How much have you invested with them?

We've invested $17,000–$18,000.

What is the status of this engagement?

We started working with them around February 2018. The app was completed by early March, but we're still working on it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All in Mobile is in the process of helping our app reach 10,000–15,000 employees.

How did All in Mobile perform from a project management standpoint?

They're easy to get ahold of and highly organized, tracking communications and projects through Slack and Jira.

What did you find most impressive about them?

They're very responsive. Whenever we've had any issues, their team has been quick to respond. They're almost instantaneously available.

Are there any areas they could improve?

I can't think of much, but perhaps they could be a little bit more flexible with our requests in the future.

Do you have any advice for potential customers?

Be open to their approach and timely when getting them information they need to work on your project. They have a good process in terms of how they work with clients and manage projects, so you can trust they know what they're doing.

BACKGROUND

Introduce your business and what you do there.

Our company is developing two apps right now. The app that is making most of the money for our company is the app that moves music between streaming services. The second app selects which streaming service is the best for you.

We founded the company one year ago. We started the company one day and we built all the apps that evening. The next day, we started charging money and making money. I am co-founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with All In Mobile?

When we came to All In Mobile, me and my brother, who is also co-founder, and another co-founder had already moved to the other project, so we didn't have time to develop anything else. We were searching for an agency that could handle iOS for us. We needed a few different new features, and All In Mobile looked like the perfect solution for us. So we contacted them and discussed what we needed to do. Basically, we needed a feature that allows you to move from CSV files to a new music streaming service. Then, because we created a new application, we needed implementation for this app in our iOS app. Basically, All in Mobile built two big features and various backend features.

SOLUTION

What was the scope of their involvement?

Because I am the developer, they proposed, which I really liked, that they would contact me directly with developers, so I didn't have to go through middle-men, which is usually some project manager. I could talk to developers, which was much better for me. Then, we gave them all the source code and they started working on it. They used RxSwift to handle new APIs. As I understood, they also used Alamofire. They had another guy that was doing pull requests, which I really like and what we do in our new company. It was really good that they had a second person that was checking the code of the person that was working on it.

How did you come to work with All In Mobile?

Basically, I met Kamil [Rzeznicki, Chief Executive Officer] in college. We have a lot of friends in common, even though we are not close friends. I know a lot of people around the team. I didn't know specific developers, though, but I knew people around and I knew that the company has a pretty good reputation.

How much have you invested with All In Mobile?

We have invested 2,200 euros [approx. US$ 2,400].

What is the status of this engagement?

They delivered what we needed in September. We aren't working with them anymore. However, I am talking with Kamil about getting a better price for the next project.

RESULTS & FEEDBACK

How did All In Mobile perform from a project management standpoint?

Basically, all the communication was happening on Slack. Financial and project stuff was done with Kamil, but we could talk with developers directly about specifics of each feature. If they had questions, because we built the previous code, we could answer immediately. We had access to Slack, but we also had access to a time reporting tool where we could see each developer, how much time he spent on what, and how much it cost us. This was awesome because every day I could see if we were coming close to our budget limit or not. This was really cool.

What did you find most impressive about All In Mobile?

To be honest, it was a really small thing. I like that they tested what they worked on. With my previous experience, when we tried to hire a few iOS developers, they would make a feature and never test it before it was released to production. We didn’t have time to test it ourselves. They told us it worked, but it didn't. What I really like is that All In Mobile’s developers really tested all the features well. It was not like basic tests. They focus on the customer experience. For example, Octavian, who was a lead developer in iOS, suggested three features that we paid for and integrated. They really focus on customer experience.

Are there any areas All In Mobile could improve?

I don’t think so to be honest because it was really in a small set of features. It was not like they had to build the whole app. They were building on top of our source code. I really thought that everything was quite perfect. I'm trying to think of a complaint and I cannot.

BACKGROUND

Introduce your business and what you do there.

Our organization is developing a mobile app. We are in the field of learning and development.

I'm responsible for the IT in general or rather, the front end.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with All In Mobile?

We have an Android application, and we needed some support to develop some features and be a bit faster. We asked All In Mobile to support us to get faster.

SOLUTION

What was the scope of their involvement?

We do have one resource, one full-time equivalent, working on Android. We needed to double this, so we also use one full-time equivalent from All In Mobile for Android. The Android app helps people to implement behaviors in their daily work life. It's a business-to-business app. We provide the content, and we have the people to actually achieve behavior change. We had to program reminders to do certain things. There's a community feature in this app, and this is what we needed to do. It doesn't necessarily have to improve productivity because it could be any type of training. It could be project management training, sales management training, and anything else, like sports, if you like. It's more about behavioral change, not specifically about productivity.

How did you come to work with All In Mobile?

We had two concerns; one's obviously the financial concern, how much do we have to pay and what do we get for it. The other thing is, of course, quality, which is very important to us. We looked at a few different service providers and freelancers. All In Mobile seemed to be the best option for us. I think we were right and we'll work with them again.

How much have you invested with All In Mobile?

We have spent between $10,000 and $50,000.

What is the status of this engagement?

I believe the project duration was four to six weeks.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I planned the project with All In Mobile, and we achieved those goals within the given time frame. I would say that's a success, basically. We always talk in development milestones. Those features were usability improvements. In many cases, the feature was already implemented but was hardly usable, so we improved it. Another one was that we had a lot of issues with older devices, where it would work well on cutting-edge devices but not on an older one that runs on Android 4. We had to make sure it runs on all devices, and that was also a major task for us.

How did All In Mobile perform from a project management standpoint?

I'd say it worked very well, but you can't tell that they did the project management because we did, and we wanted to. They just provided the developer, and I did the project management along with the Android developer here. The communication worked very well, but we did the project management.

What did you find most impressive about All In Mobile?

What is really important to me is that the quality of the work is very good and that the person assigned to us has strong communication skills. I think if you work remotely, this is the most important thing. The developer we were working with has both. He always reports everything. He always gives very reasonable estimates on how much time he will need to achieve his tasks.

Are there any areas All In Mobile could improve?

No, I don't think I had any points where I would say, “You should change this.” So no, I don't think so.

BACKGROUND

Introduce your business and what you do there.

Onegini is a mobile security platform that provides people with all the security elements needed for creating secure mobile apps such as device registration, mobile login, API security, and push authentication. Onegini bridges the security gap between organizations and mobile.

I’m the Research and Development Manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with All In Mobile?

We brought on All In Mobile to create an Android demo app showcasing a demo banking app. We were assisted by a developer from All In Mobile.

SOLUTION

What was the scope of their involvement?

All In Mobile completed the desired Android development, building the user interface and connecting the backend and FIDO [Fast Identity Online authentication].

How did you come to work with All In Mobile?

All In Mobile cooperated well with our team, which made it a quick selection process. The developer we utilized was highly skilled, knowledgeable, and spoke English well.

How much have you invested with All In Mobile?

Our project was between $100,000 and $500,000.

What is the status of this engagement?

The entirety of the project took two months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The project was successful. It was on time and led to us partnering with EdgeVerve and Samsung.

What did you find most impressive about All In Mobile?

All In Mobile’s focus on development sets them apart.

Are there any areas All In Mobile could improve?

They could always be cheaper.

BACKGROUND

Please describe your organization.

Ofertia helps retailers distribute their print circulars.

What is your position?

I'm a mobile product manager, and I am responsible for managing the development process of our mobile apps. We have one for Android and one for iOS.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with All in Mobile?

We were developing the iOS app in-house, but then our iOS developer resigned. We were struggling with recruiting somebody in-house. We had the guys from All in Mobile take what code they could use and make corrections. The version they worked on is already in the App Store. We have our Android development in-house and we hired All in Mobile to do the iOS portion.

SOLUTION

Please describe the scope of their involvement in detail.

Currently, it is only an iOS development.

How did you come to work with All in Mobile?

We were looking at many different companies but All in Mobile came from a personal recommendation of a guy with whom I worked seven years ago. My current company is based in Barcelona. The founder is Spanish, and the second founder is German. The headquarters are here in Barcelona. We looked at some companies here in Barcelona but, because I am Polish, I had some contacts with some companies in Poland. Obviously, we were looking at a quality-per-cost ratio. One of the Spanish companies that we were quite close to negotiating with had developers in the Philippines. I think that the issues with communication would be higher for us so developers in the relatively same time zone were a bit more important.

Could you provide a sense of the size of this initiative in financial terms?

Our partnership with All in Mobile is in the $10,000-to-$50,000 range.

RESULTS & FEEDBACK

Please share something about their team that makes them great with which to work.

I didn't even have a small issue with their communication because they are in the same time zone for me. It's very convenient to talk with them in Polish although they speak perfect English. When there is a need to collaborate with our IT [information technology] team, we collaborate on Slack and everything moves really quick and easy.

In hindsight, are there areas in which they could improve or things you might do differently?

No. I cannot name anything specific.

BACKGROUND

Please describe your organization.

We are a rapidly growing e-commerce company from Poland. We have existed since 2008. We employ 150 people in our office in Wroclaw. Divante supports its clients in creating, developing, and optimizing new sales channels. We assist online stores, producers, distributors, and chain stores, implementing e-commerce solutions, integrating systems, designing, and conducting marketing campaigns.

What role do you have there?

I'm the CEO and founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with All In Mobile?

We were looking for a company that could consult and help us to rebuild the Android version of an app of ours, which was a part of a larger project that was sold to one of our clients. This client is one of the biggest media groups in Poland.

SOLUTION

Please describe the scope of their involvement in detail.

It's an m-commerce app, a shopping adviser. It shows the best offers and promotions to the user in their area. The app covers every major and minor city in Poland. The services All In Mobile provided were strategy consulting, design consulting, and full native app development for Android.

How did you come to work with All In Mobile?

We had a professional relationship with the founders before beginning this project.

Did you consider other business partners? Why All In Mobile?

Yes, we did. We chose All In Mobile because of the team's expertise and founders' experience in m-commerce apps.

Could you provide a sense of the size of this initiative in financial terms?

Just about $15,000.

RESULTS & FEEDBACK

What distinguishes All In Mobile from other providers?

All In Mobile's consulting approach is great. You feel like you're working with a very mature company when, in reality, the team at All In Mobile is fairly young.

What makes All In Mobile a great business partner?

They are great at building a project from scratch. All In Mobile was able to provide us with a lot of market insights.

In hindsight, are there areas in which they could improve or things you might do differently?

I cannot think of anything in this particular project.

BACKGROUND

Briefly describe what your company does.

We are a high-quality professional services company based in Saudi Arabia. We've built various products and services for the Saudi Arabia market.

What role do you play there?

I'm a project manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with All In Mobile?

We were building a mobile application for our food delivery service. Part of the job was done by a different service provider, but we weren't satisfied with the quality. We've approached All In Mobile to ask them to finish the project. All In Mobile examined the code and suggested building it from scratch. We were hesitant but agreed. Now, we are happy about that decision.

SOLUTION

Please describe the scope of their involvement in detail.

All In Mobile provided branding, UX/UI [user experience/user interface], and the full development of the Android and iOS versions of the app. All In Mobile used lean and agile development strategies, which was a novelty for us but, after awhile, we started to appreciate it.

Could you provide a sense of the size of this initiative in financial terms?

So far, this project has cost approximately $100,000. The project is ongoing, and we are currently on our fourth of the partnership.

RESULTS & FEEDBACK

What distinguishes All In Mobile from other providers?

I would say All In Mobile's transparency and accessibility sticks out. Anytime we needed to talk, they always found a way to speak as fast as possible. Also, after every sprint, they provided full reports on what had been done. I haven't experienced anything like that with other companies. We like the design and insights that were provided throughout development process. They are adding great value to our business.

In hindsight, are there areas in which they could improve, or things you might do differently?

Although we've worked with All In Mobile on an agile methodology and hourly rate, we would appreciate if they've helped us to estimate more accurately the amount of time required to complete the project. However, we're happy that we've chosen them.