In terms of results, could you share any specific statistics, metrics, or user feedback that you’ve received that would demonstrate the effectiveness of the work Delphic Digital has delivered?
I don’t have any metrics, but I’ll say that we’ve had very positive feedback on the e-cards they’ve created. The first audience is our own lawyers, and they’re pretty tough, so to win them over with the work that Delphic Digital did is quite an accomplishment. A number of the projects that they’ve worked on outside of the cards are really things that, so far, the end user or even our lawyers wouldn’t even notice, but everything that we’ve asked them to do, they’ve completed exactly the way that we’ve expected it. I’d say we’re at 100 percent satisfaction.
Do you remain confident that the Sitecore content management system solution will continue to meet your business needs into the foreseeable future?
Yes, I think it’s adequate. We have discussed possibly changing to a different CMS solution. If we did, we would absolutely work with Delphic Digital to select an alternative, and also help transition our website from Sitecore to another.
When working with Delphic Digital, is there anything you would consider unique or special about them compared to other vendors with which you’ve worked?
They’re close by. That’s not the reason why we picked them. Our largest office is in Philadelphia, and they’re located in Philadelphia, too. That said, we’ve met in person only a handful of times, so I don’t think that really plays a bigger factor, but it feels like they’re close by. They’re very responsive. Whenever we needed an update, or if we needed them to speed up a project, they’ve done that every time it was asked.
In retrospect, are there areas that you think they could improve upon, or are there things you'd do differently as the client before approaching this type of project?
I really can’t think of anything. I think they’re really accurate with their estimates. Their project managers do an excellent job of managing everyone’s expectations, everyone at the table, whether it’s me from a project management perspective, or the other folks internally. There aren’t any surprises with Delphic. As a result, I don’t think that there’s anything that I’d want them to change.