Hemdox Digital

BACKGROUND

Please describe your company and position.

I am the Ecommerce Organic Marketing With SEO of an e-commerce platform

Describe what your company does in a single sentence.

We're an Ecommerce Platform offering original IQOS TEREA and HEETS products in the UAE, delivering fast and authentic alternatives to traditional smoking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hemdox Digital to accomplish?

• To get Sales Growth
• Writing Blog
• Social Media Management

SOLUTION

How did you find Hemdox Digital?

Online Search

Why did you select Hemdox Digital over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Hemdox Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Hemdox Digital to handle our SEO for our e-commerce business focused on selling IQOS Terea and Heets products across the UAE. We needed a partner who understood the local market, search trends, and how to rank fast in a competitive niche.

Their work started with a full SEO audit to identify technical issues that were holding our site back. They then helped us fix those problems like improving page speed, mobile responsiveness, and cleaning up unnecessary redirects. After that, they moved on to content and keyword work.

One of the biggest deliverables was the keyword strategy. They researched what UAE customers are actually searching for. From there, they optimized our product titles, descriptions, and even our blog content to match user intent.

They also helped us write human friendly and SEO-friendly content across the site category pages, blog posts, product descriptions everything was tailored for both Google and real users. All content felt expert-level but easy to understand, without the usual robotic SEO tone.

They supported us with monthly reporting too, showing real progress: keyword rankings, traffic increase, and what’s driving conversions. Overall, Hemdox Digital handled the full SEO process end to end, and we’ve seen real growth since working with them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We started seeing real progress within the first 2–3 months. Some of the most noticeable wins included:

Organic traffic grew by over 150% within the first 90 days. mostly from high-intent keywords We started ranking on page 1 of Google for more than 20 target keywords, many of which were not even indexed before the SEO work.
Our conversion rate from organic traffic improved by 60%, mainly because the content was better aligned with what our customers were searching for.
Bounce rate dropped and average session duration increased, which showed us that users were engaging more with the pages Hemdox optimized.
Most importantly, we saw a clear uplift in sales directly from SEO traffic, and we’ve reduced our dependency on paid channel.
Overall, the ROI from their SEO work has been strong and measurable .we didn’t just get rankings, we got real business results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth from the start. Hemdox Digital was very organized and transparent throughout the entire process. We had clear timelines for each phase , technical fixes, content rollout, keyword research and they always delivered on time or even earlier in some cases.

What I really appreciated was their responsiveness. Any time we had a question or needed a quick change, they replied fast ,sometimes within minutes. Whether it was over email, WhatsApp, or a quick call, communication was always easy.

They also shared regular updates and performance reports, so we were never left wondering what was going on. They explained everything in simple terms no jargon and always tied their work back to business impact, not just rankings or traffic.

Overall, they made the process feel easy for us, even though SEO can be technical and overwhelming.

What was your primary form of communication with Hemdox Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Hemdox Digital was how deeply they understood both SEO and our specific niche. We’re not just running a typical e-commerce store ,we’re in a highly regulated, competitive market where most agencies don’t know how to rank products like IQOS or TEREA. But Hemdox came in with a solid strategy that actually worked in the UAE market.

Another thing I really liked is that they never used generic templates or AI-written content. Everything was human-written, well-researched, and built for real people, not just search engines. You could tell they cared about quality.

Lastly, their communication and accountability stood out. No false promises, no confusing reports, just honest feedback, clear milestones, and visible results. They felt more like a strategic partner than just a service provider.

Are there any areas for improvement or something Hemdox Digital could have done differently?

Honestly, there’s not much to complain about. If I had to mention one thing, maybe I would’ve liked a slightly more visual way of tracking progress like a dashboard or live keyword tracker we could access anytime, instead of waiting for the monthly/weekly  report. That said, whenever we asked for updates, they responded quickly and explained everything clearly.